Nexere Consulting Limited

Service Desk Analyst - 1st/2nd Line Support - ITIL - Windows 11 - SCCM - Qualys - Intune - Power Apps Overview To provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a hybrid role that requires support to be provided face to face onsite as well as remotely via MS Teams & Telephone. Key Responsibilities (will go into more detail on a call): Supporting IT Services (Incident Management/Request Fulfilment) Change Management/Problem Management/Project Management Customer Care/Collaboration/Communication Knowledge Management/Asset Management/Reporting & Regulatory Vulnerability Management (Client Estate) Microsoft Power Apps Essential Skills 5+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical way Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM. Active Directory and other account administration experience Excellent customer service skills, the ability to build strong relationships across the broader IT teams and business Experience working to Service Level Agreement targets Demonstrable experience with ITSM systems such as Freshservice, TOPdesk, ServiceNow or similar Desirable Skills Experience supporting end users across a variety of locations Experience of working in a Financial Services environment SCCM OS and application packaging and deployment Group Policy creation and maintenance Remote access administration and support; Palo Alto Global Protect Vulnerability Management using Qualys Experience in creating Microsoft Power Apps/Productivity tools ITIL 4 Foundation certification Service Desk Analyst certification through SDI or equivalent through another institute

Senior Salesforce Developer - Service Could - Experience Cloud - Marketing Cloud - Apex - LWC Role - Senior Salesforce Developer Salary - up to £90,000 + Benefits Location - London Bridge Working Situation - Hybrid (2x per week in the office) My client who are leaders in their field are looking for a Senior Salesforce Developer who will be responsible for hands-on development, platform optimisation, and delivering scalable solutions across Service Cloud and Marketing Cloud. The role leads Apex development, configuration, and CI/CD processes, while ensuring platform stability, assessing release impacts, resolving BAU issues, and driving continuous improvement. Key Responsibilities Salesforce Development Design and deliver scalable, high-performance Salesforce solutions. Build and configure functionality across Service Cloud and Marketing Cloud. Write clean Apex code and use declarative tools to meet business needs. Complete unit testing, documentation, and support system testing. Collaboration & Stakeholder Engagement Work with Product Owners and Business Analysts to translate requirements into effective solutions. Participate in Agile ceremonies (sprint planning, grooming, retros). Advise teams on Salesforce capabilities, limitations, and best practices. Platform Management & BAU Support ongoing maintenance and optimisation of the Salesforce platform. Troubleshoot, resolve, and document issues for both projects and BAU. Essential Skills & Experience Extensive hands-on Salesforce development experience in complex environments. Strong skills in Apex, LWC, SOQL, REST/SOAP APIs, and Salesforce configuration. Solid understanding of Service Cloud and Experience Cloud (essential); Marketing Cloud and Sales Cloud (desirable). Experience with CI/CD, Git/GitHub, and structured deployment processes. Strong grasp of Salesforce data architecture, platform limits, and security

Lead Data Platform Engineer - Databricks - IAC - Terraform - Azure Data Factory - Data Lakehouse The Data Platform Engineer designs, develops, automates, and maintains secure, scalable, and compliant data platforms that enable the firm to efficiently manage, analyse, and utilise data. The role ensures that data solutions are robust and reliable while meeting regulatory obligations and safeguarding client confidentiality. Key Responsibilities Design and architect scalable, secure, and compliant data platforms and solutions, producing technical documentation and securing approvals through governance bodies such as Architecture Review Boards. Build and deliver robust data solutions using Databricks, PySpark, Spark SQL, Azure Data Factory, and Azure services. Develop APIs and write efficient Python, PySpark, and SQL code to support data integration, processing, and automation. Implement and manage CI/CD pipelines and automated deployments using Azure DevOps to enable reliable releases across environments. Develop and maintain infrastructure-as-code (eg, Terraform, ARM) to provision and manage cloud resources, including ADF pipelines, Databricks assets, and Unity Catalog components. Monitor, troubleshoot, and optimise data platform performance, reliability, and costs, identifying bottlenecks and recommending improvements. Create dashboards and observability tools to report on platform performance, usage, incidents, and operational KPIs. Knowledge, Skills & Experience Degree in Computer Science, Data Engineering, or a related field. Proven experience designing and building cloud-based data platforms, ideally within Azure. Strong hands-on expertise with Databricks, PySpark, Spark SQL, and Azure Data Factory. Solid understanding of Data Lakehouse architecture and modern data platform design. Proficiency in Python for data engineering, automation, and data processing. Experience developing and integrating REST APIs for data services. Strong DevOps experience, including CI/CD, automated testing, and release management for data platforms. Experience with Infrastructure as Code tools such as Terraform or ARM templates. Knowledge of data modelling, ETL/ELT pipelines, and data warehousing concepts. Familiarity with monitoring, logging, and alerting tools (eg, Azure Monitor). Desirable Experience with additional Azure services (eg, Fabric, Azure Functions, Logic Apps). Knowledge of cloud cost optimisation for data platforms. Understanding of data governance and regulatory compliance (eg, GDPR). Experience working in regulated or professional services environments.