MSC Mediterranean Shipping Company (UK)

Inside Sales Executive - Exports - Southern Africa & Oceania Full time, permanent We have an exciting opportunity for an Inside Sales Executive to join our Export Commercial team on our Southern Hemisphere Team looking after the Southern Africa, Oceania & Canary Islands Export Trades in Ipswich. The successful candidate will work to maintain and develop business, utilizing all communication channels. Relationship building is an essential part of this role, both internally with other departments, agency offices abroad, MSC Geneva and new / existing customers. At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us. What you'll get from us is encouragement, support and the chance to develop yourself in a dynamic and fast-paced environment. As a family company, it's our inclusive culture that allows us to successfully collaborate and thrive. How you will help us and what you can expect Active desire to assist in the winning of new business and meet targets, exploring all opportunities to increase volume by developing closer customer relationships where required by Sales and Trade Develop new and existing business from pricing enquiries, securing new bookings with a target driven approach Actively follow up quotations using all communication channels until bookings are achieved and new repeat business is fully secured Proactively retaining and growing accounts, including any research and development required, mindful of contribution towards overall revenue targets Ensure quotations are processed in a timely, accurate manner Strong communication and liaison across the Commercial teams and the wider business, particularly MSC Geneva, to ensure full commercial and operational support is given the Trade You can expect to spend time with us, to learn about us, our customers, and our systems. You will be given the autonomy to make commercial decisions and play a vital part in the success of our business Skills and experience you'll bring to us We'd like you to bring an open mind and an element of creativity to want to secure more business and build the relationships with our customers. You'll be a great communicator with the ability to influence decisions both internally and externally. Previous shipping knowledge and experience is helpful, however, we will always support learning and training our people. A high level of experience within Microsoft Office is also an essential part of this role due to extensive use in different day to day tasks. What we offer Competitive salary Private Health Care for everyone from day 1 (non-contractual) Generous pension scheme Life Assurance - 4x salary 22 days + a day to take on Christmas Eve or New Year's Eve Free parking On-site artisan restaurant Discounted gym membership Cycle to work scheme Flu vaccines and eye care vouchers Buy or sell holiday scheme Christmas club saving MSC Cruises friends and family discount Full induction day and training provided Learning and development opportunities Dress for the day policy/modern office environment

Customer Service Coordinator - FAK Key Accounts Part time: (Mon, Tues and Wed full days), permanent The successful candidate will work within the Export Customer Service Key Accounts Documentation Team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI's. Excellent communication skills are required to support both internal and external customers, answering enquiries quickly and professionally. How you will help us and what you can expect Manage own workload, using MSC's various systems Communicating effectively when support needed Processing work in line with client requirements and MSC UK performance standards Resolve Customer inquiries quickly and professionally, within set KPI's Develop relationships with customers to ultimately improve their experience To understand and work collaboratively with internal departments Ensure full recovery of all applicable costs, relative to your role Work as a team player, contributing ideas in team meetings / discussions for collective improvement to internal processes and the service offered to customers Visit customers as/ when required, to help build working relations Being adaptable, to ensure support can be given to other teams, as/ when required Skills and experience you'll bring to us Ability to maintain high level of customer service, under pressure. Customer focused Attention to detail - high level of accuracy to minimise errors and loss to MSC Excellent communication skills, written and verbal Solution driven Effective time management skills Ability to work individually and within a team Positive, Flexible attitude Ability to multi-task Good knowledge of IT Skills (Microsoft Office) Shipping knowledge preferred What we offer Competitive salary Private Health Care for everyone from day 1 (non contractual) Generous pension scheme Life Assurance - 4x salary 22 days + a day to take on Christmas Eve or New Year's Eve Free parking On-site artisan restaurant Discounted gym membership Cycle to work scheme Flu vaccines and eye care vouchers Buy or sell holiday scheme Christmas club saving MSC Cruises friends and family discount Full induction day and training provided Learning and development opportunities Dress for the day policy/modern office environment