Well Placed HR

General Manager - Full time - Permanent - Liskeard - £Competitive salary + bonus The Story of Emily is a nationally significant heritage visitor attraction in Cornwall, combining powerful storytelling with thoughtful hospitality. It is a destination with both cultural purpose and commercial ambition. Well Placed HR are currently assisting them with the recruitment of a General Manager to take overall responsibility for the leadership, performance and long-term sustainability of the site. This is a senior role, suited to someone who enjoys balancing strategy with delivery, and who understands how to run a complex, visitor-facing operation without losing sight of people, standards or values. As General Manager, you will lead the business in its entirety. You will set and deliver strategy through robust planning and budgeting, take full ownership of the P&L, and ensure the attraction operates to consistently high standards across hospitality, visitor experience, estate presentation and compliance. You will lead and develop a diverse team, create a positive and accountable culture, and deal confidently with performance management and conflict resolution when required. You will also act as a visible ambassador for The Story of Emily, representing the attraction to stakeholders, partners, heritage bodies and the wider community. This is a substantial leadership appointment and requires proven experience, alongside specific academic and cultural credentials. The ideal candidate will have experience of: - Senior leadership experience running a complex, visitor-facing or hospitality-led business - Full P&L responsibility and strong financial governance capability - Experience leading multi-disciplinary teams and operations - Confidence acting as landlord, with responsibility for property, compliance and risk management - A track record of building strong teams, managing performance and handling conflict appropriately - Experience reporting to senior stakeholders or shareholders - The credibility and communication skills to represent the organisation externally Essential requirements: - Fluency in Afrikaans - A degree in History - A genuine, well-informed interest in South African history and heritage This is an extremely important role within the organisation, you will be trusted to shape the future of a nationally important attraction, supported by an established group, while living and working in Cornwall. The role comes with a highly competitive salary with bonus and flexible working, however please note, there is a requirement to work weekends. Relocation support and working permit arrangements are included, alongside a competitive package and international travel opportunities. To apply for this exciting role please contact Carly Kellow quoting reference CK10859.

Deputy Claims Handler - Penryn - Permanent - £25-28k Well Placed HR have been are working with a new client, a specialist services business based within financial services. Operating internationally, the organisation focus on managing insurance claims. The company now seeks to recruit a Deputy Claims Adjuster to join their team based at the Tremough Innovation Centre. This role will provide support to the Claims Manager through assisting the handling of insurance claims. Following a structured training period, the successful candidate will review new claims, help determine claim handling strategy and liaise with a variety of stakeholders involved in the claims process. Some overseas travel may be required. Key responsibilities will include: - Reviewing and assessing new claims notifications following an initial training period - Coordinating with external specialists including loss adjusters, surveyors and legal representatives - Maintaining an organised claims diary to track progress and reporting deadlines - Preparing clear written reports and updates for insurer clients - Liaising with brokers, policyholders and third-party representatives throughout the claims process - Ensuring all claims are handled accurately and in accordance with company procedures This role would be particularly well suited to a recent graduate and a Degree within any discipline will be considered. Applicants will be required to hold a minimum of three A-Levels at grade C or above, alongside strong analytical ability, excellent written communication skills and good attention to detail. Degrees in Mathematics, Physics, Engineering, Computer Science or Law would be particularly advantageous. Previous experience in insurance and claims handling would be beneficial but not essential. The role is offered with a salary in the region of £25-28k depending on experience. This is a permanent position and can be offered on a full or part time basis depending on individual requirements. For further details and to apply, please forward your CV to Carly Kellow quoting reference CK10941 as soon as possible.