ADM

Job Purpose: The Collections Specialist will be responsible for managing overdue accounts, contact customers to collect outstanding payments, and ensuring timely resolution of inflowing payment issues to maintain a healthy cash flow. You will be part of a Collections team embedded in the Global Trade business for ADM Agriculture. Main Responsibilities: Monitor and manage accounts receivable to identify overdue payments. Contacting customers primarily by phone, following up via email to collect outstanding debts. Maintain accurate records of all collection activities and customer interactions. Collaborate with internal departments to assist with resolving issues. Ensure compliance with relevant laws, regulations and company procedures related to collections. Provide exceptional customer service whilst maintaining professionalism and empathy. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department Enlist the efforts of sales and senior management when necessary to accelerate the collection process Must be pro-active, hardworking and able to communicate and follow up effectively with stakeholders regarding customer accounts on a timely basis Establish and maintain effective and cooperative working relationships with traders and sales Documenting the steps taken in the collection system GetPaid Preparing the weekly report for the assigned unit Support projects relevant to collections Any other reasonable duties as requested by business managers. Skills, Abilities & Experience: Good problem-solving and decision-making skills Proven experience as a Collections Specialist, AR Clerk or similar role. Excellent communication and team working skills Ability to prioritise and manage multiple responsibilities Assertive, target-driven and autonomous work approach Commitment to excellent customer service Basic accounting knowledge esp. of billing and collections procedures will be an advantage Relevant working experience in international agricultural business or in a collection agency is desirable Banking, commercial or administrative apprenticeship or comparable Excellent language skills in English, other languages are considered as a plus

ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Your Responsibilities Warehouse Administration: Accurately process orders, deliveries, and dispatch paperwork. Maintain and update inventory management systems to ensure stock accuracy. Compile and analyse data for stock movements, wastage, and returns. Generate reports for warehouse performance and stock levels. Material Handling: Operate Reach Truck and Counterbalance Truck safely and efficiently for loading, unloading, and moving stock. Ensure all forklift operations are carried out in accordance with safety procedures. Health & Safety Administration: Assist in the implementation and monitoring of Health & Safety policies and procedures. Maintain records of safety checks, risk assessments, and incident reports. Support safety audits and ensure compliance with relevant regulations. General Duties: Support the Warehouse Manager in day-to-day operations. Liaise with suppliers, transport providers, and internal departments to coordinate deliveries and collections. Uphold hygiene and quality standards in line with food handling regulations Your Profile Essential: Valid Reach Truck and Counterbalance Truck Licenses. High level of numeracy and accuracy in data handling. Strong computer literacy, with experience in MS Office and warehouse management systems. Knowledge of food handling and storage requirements. Strong organisational and time management skills. Good communication and teamwork abilities. Desirable: Previous experience in a warehouse or logistics environment, preferably within the food industry. Experience with Health & Safety administration and compliance. First Aid training. Your Future Perspective Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models Room for innovative thinking and growth with the possibility to manage your own career path. A company culture which promotes continuous learning and diversity. To assist with this all colleagues are able to join our Women's and Multicultural Employee Resource Groups, and the ADM Pride Employee Network and the Young Professionals Network. As well as the company wide mentorship programme as mentor or mentee. Excellent career opportunities in a world leading nutrition company. An attractive remuneration including a variety of social benefits like subsidized health & fitness offers. ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life Additional benefits and support for maternity and paternity leave ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in 'Mental Health Aware' training within three months of joining the business. We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the work place. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM's privacy notice.

Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Service and Export Administrator to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence. ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services. Your Responsibilities Logistics & Dispatch Organizing transportation and dispatch activities in alignment with collection and delivery schedules. Liaise with carriers and other 3PL partners to ensure efficient, cost-effective storage and delivery solutions. Ensure export details for products to European countries are correct Order Lifecycle Management Accurately entering and maintenance of Sales orders in the system. Monitoring of order progress through the Sales order life cycle, i.e. production, QC, dispatch, and delivery to Customer. Tracking and reporting on OTIF metrics and proactively address delays or risks to delivery. Coordination with other functions such as Operations, Warehousing, and logistics teams. Customer Relationship Management Acting as the primary point of contact for customers regarding order status, delivery updates, and issue resolution. Registering and managing of Customer complaints, ensuring timely follow up. Maintain strong, ongoing relationships with Customers. Invoicing, Credits & Returns Prepare and issue accurate and timely Customer invoices. Process Customer returns and raise Credit notes as required. Ensure Financial accuracy and documentation for all transactions. Sales Support & Internal Liaison Collaborating with the Sales team. Provide internal stakeholders with updates on Order status and Customer issues. Act as a liaison between customers and ADM (or other internal departments) to resolve issues. Reporting & Reconciliation Conduct monthly reconciliations for shipped orders vs. invoiced and delivered quantities. Identify and resolve discrepancies in collaboration with Finance and Operations teams or 3PL providers. Provide support on Audits, documentation and traceability exercises. Your Profile Proven experience in Order fulfilment, Customer service, or Sales support . Strong understanding of Logistics (incoterms, exports/imports), Supply chain. Excellent Communication and interpersonal skills. Proficient in ERP/order management systems and MS Office (Excel in particular). High attention to detail, problem-solving abilities, and a Customer-first mindset. Ability to manage multiple priorities and meet deadlines.