InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen

Microsoft 365 Engineer/Consultant Hybrid (Hertfordshire/North London) £50,000 - £70,000 Ready to take the next step in your Microsoft 365 Consulting career? My client, a leading Microsoft-focused IT Solutions Provider and Managed Services Provider (MSP), is looking to appoint a Microsoft 365 Consultant to join their growing Modern Workplace Practice. This opportunity is perfect for someone who already has a strong Microsoft 365 background and is looking to progress their career, working on enterprise-scale projects across Modern Workplace, collaboration, identity, endpoint management and security. You'll join a highly experienced team delivering Microsoft 365 transformation projects for customers across multiple industries, with ongoing investment in your development, Microsoft certifications and a clear path towards Senior Consultant or Solution Architect. If you're passionate about helping organisations embrace Microsoft's Modern Workplace technologies, this is an outstanding opportunity. The Role As a Microsoft 365 Consultant, you'll be responsible for designing, implementing and delivering Microsoft 365 solutions for a broad range of enterprise customers. You'll work closely with customers, project managers and technical teams to deliver Modern Workplace projects including Microsoft 365 migrations, endpoint management, identity, collaboration, security and cloud transformation initiatives. This is a customer-facing consultancy role where you'll act as a trusted technical advisor while continuing to develop your technical expertise across the Microsoft ecosystem. What You'll Be Working With You'll gain exposure across a broad Microsoft Modern Workplace technology stack, including: Microsoft 365 Microsoft Intune Microsoft Entra ID Microsoft Endpoint Manager Microsoft Configuration Manager (MECM/SCCM) Windows Autopilot Microsoft Defender for Endpoint Microsoft Defender for Office 365 Microsoft Purview Microsoft Exchange Online SharePoint Online OneDrive for Business Microsoft Teams Teams Phone Teams Rooms Microsoft Viva Microsoft 365 Copilot Conditional Access Multi-Factor Authentication (MFA) Identity & Access Management Mobile Device Management (MDM) Mobile Application Management (MAM) Azure Virtual Desktop Azure AD Connect/Entra Connect Hybrid Identity Group Policy Windows 10 & Windows 11 PowerShell Microsoft Graph MigrationWiz Quest Migration Manager ShareGate Cloud Security & Compliance What They're Looking For You'll already have commercial experience delivering Microsoft 365 solutions and be looking to build on that foundation. You'll ideally have experience across many of the following: Microsoft 365 administration and consultancy Microsoft Intune Endpoint Manager Windows Autopilot Microsoft Entra ID Exchange Online SharePoint Online Microsoft Teams OneDrive Microsoft Defender Microsoft Purview Conditional Access MFA Mobile Device Management (MDM) Microsoft 365 migrations Tenant-to-tenant migrations Quest migration tooling ShareGate PowerShell Windows Server Active Directory Hybrid identity Excellent troubleshooting skills Strong customer-facing consultancy experience Desirable Microsoft certifications such as MS-102, MD-102, SC-300, SC-200 or AZ-104 Experience working within an IT Solutions Provider, MSP or Professional Services environment Microsoft 365 Copilot deployment experience Experience delivering Microsoft security and compliance projects Azure fundamentals and integration with Microsoft 365 The Person My client is looking for someone who combines strong technical capability with excellent consultancy skills. You'll be someone who: Is passionate about Microsoft Modern Workplace technologies Enjoys working directly with customers Takes ownership of projects from design through to delivery Can communicate confidently with technical and business stakeholders Is proactive and solutions-focused Has a genuine desire to continue learning and developing Wants to progress into Senior Consultant or Solution Architect roles What's On Offer Salary of £50,000 - £70,000 Fully funded Microsoft training and certifications Structured career progression Exposure to enterprise-scale Microsoft 365 transformation programmes Opportunities to work alongside experienced Microsoft Architects Access to the latest Microsoft Modern Workplace technologies, including Copilot and AI Hybrid working Excellent benefits package A collaborative, supportive and highly technical culture Apply If you're currently working as a Microsoft 365 Consultant, Modern Workplace Consultant, Intune Consultant, Endpoint Consultant, EUC Consultant, Microsoft Consultant, Infrastructure Consultant or Senior Infrastructure Engineer and you're looking for the next step in your career, I'd love to hear from you. This is an opportunity to join a business that is investing heavily in Microsoft technologies, delivering market-leading Modern Workplace solutions and developing the next generation of Microsoft consultants. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Microsoft 365 Engineer/Consultant Location: Hybrid (Hertfordshire/North London) Salary: £50,000 - £70,000

Azure Technical Engineer/Consultant Hybrid (Hertfordshire/North London Salary: £50,000 - £70,000 Ready to take the next step in your Azure Consulting career? My client, a leading Microsoft-focused IT Solutions Provider and Managed Services Provider (MSP), is looking to appoint an Azure Consultant to join their growing Cloud Practice. This opportunity is ideal for someone who already has a solid Azure background and is ready to take the next step towards becoming a Senior Azure Consultant or Solution Architect. You'll join a highly experienced team delivering enterprise-scale Azure projects, working with the latest Microsoft technologies and collaborating with some of the most talented Cloud Consultants in the industry. If you're looking for an organisation that genuinely invests in its people, offers continuous learning and provides a clear career path, this is a fantastic opportunity. The Role As an Azure Consultant, you'll be responsible for designing, implementing and delivering Microsoft Azure solutions for a diverse customer base across a range of industries. Working closely with customers, architects and project teams, you'll deliver cloud transformations, migrations, infrastructure modernisation and hybrid cloud solutions while acting as a trusted technical advisor throughout the project life cycle. You'll have the opportunity to broaden your technical expertise across Azure infrastructure, security, automation, governance and modern cloud technologies, with ongoing support and mentoring to help you progress into more senior consultancy and architecture roles. What You'll Be Working With You'll work across a broad Microsoft Cloud technology stack, including: Microsoft Azure Azure Landing Zones Azure Virtual Machines Azure Networking Virtual Networks (VNet) VPN Gateway & ExpressRoute Azure Storage Azure Backup & Site Recovery Azure Migrate Azure Arc Microsoft Entra ID Identity & Access Management RBAC & Conditional Access Azure Policy & Governance Azure Monitor Log Analytics Microsoft Defender for Cloud Azure Virtual Desktop Windows Server Hybrid Cloud Microsoft 365 PowerShell Azure CLI Infrastructure as Code (Bicep and/or Terraform) Automation High Availability & Disaster Recovery Azure Cost Management Cloud Security Best Practice What They're Looking For You'll already have commercial experience delivering Azure solutions and be looking to build on that foundation. You'll ideally have experience in many of the following: Designing and implementing Microsoft Azure solutions Azure migrations and cloud transformation projects Azure Virtual Machines Azure Networking Microsoft Entra ID Azure Storage Azure Backup & Site Recovery Azure Monitor Azure Governance Windows Server Active Directory Microsoft 365 PowerShell Scripting Infrastructure as Code (Bicep, Terraform or ARM) VMware or Hyper-V Networking technologies including TCP/IP, DNS, DHCP, VPNs and Firewalls Strong troubleshooting and technical problem-solving skills Customer-facing consultancy experience Desirable AZ-104, AZ-305 or other Microsoft Azure certifications Experience working within an IT Solutions Provider, MSP or Professional Services environment Exposure to Azure Landing Zones, Azure Virtual Desktop or Microsoft security technologies Experience presenting technical solutions to customers The Person My client is looking for someone who is technically strong but also enjoys working with customers and wants to continue developing as a consultant. You'll be someone who: Is passionate about Microsoft Cloud technologies Enjoys solving complex technical challengesBuilds strong customer relationships Communicates confidently with both technical and non-technical stakeholders Takes ownership and delivers high-quality outcomesIs eager to learn and continually improve Wants to progress into Senior Consultant or Solution Architect roles What's On Offer Salary of £50,000 - £70,000 Microsoft training and certifications Structured career progression Exposure to enterprise-scale Azure transformation programmes Opportunities to work alongside experienced Azure Architects Latest Microsoft technologies and best practice Hybrid working A collaborative, supportive and highly technical culture Apply If you're currently working as an Azure Consultant, Cloud Consultant, Cloud Infrastructure Consultant, Senior Infrastructure Engineer, Cloud Engineer or Azure Engineer and you're looking for the next step in your career, I'd love to hear from you. This is an opportunity to join a business that is committed to developing its people, delivering cutting-edge Microsoft Cloud solutions and helping talented consultants reach the next stage of their careers. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Azure Technical Engineer/Consultant Hybrid (Hertfordshire/North London) £50,000 - £70,000

X2 Network Consultant & Engineer - Cisco Lan Enterprise - Cisco, Juniper and/or Aruba Certs - £45K - £70K - Homebased, office, hybrid - North West - 2 days per week in the office Do you want to work for a leading Network Security Solutions Provider? Do you want to be part of a close-knit team with endless progression? Are you a ready-made Design & Implementation Consultant? Are you a Support & Project Implementation Engineer that wants to step up into Design & Implementation? You will be joining a leading Networking Security Solutions Provider as a Snr Network Design & Implementation Engineer OR as a Network Project Engineer. Design, implement and support network infrastructure including edge and core switching technologies, telecommunications Routers, enterprise wireless solutions, Unified Communications and Wide Area Networks Plan, design and implement networking architecture projects, working on multiple customer projects across Cisco Lan & Wireless Enterprise technologies, including Juniper & Aruba. Skills & duties: Cisco, Juniper and/or Aruba Certs Solid Design and implementation around Cisco Lan enterprise networking & Wireless projects Strong Lan Networking background Low Level Design & implementation Plan, Design, and Implement networking and wireless projects to external customers as part of the Professional Services team. Installation, audits, presentation of reports, fault investigation and rectification; liaison and problem solving Act as an escalation support line for 2nd & 3rd Liners Be able to undergo DBS clearance. NPPV3 - will need to be undertaken post probation. This business operates out of two sites within the North West and you will be working on a Hybrid basis and will be aligned to one of the offices and able to expense to the other. Network Engineer - Cisco Lan Enterprise - CCNP - Juniper, Aruba - £45,000 - £70K - Homebased, office, hybrid - North West

X2 Fortinet Security Engineer - FortiGate, FortiManager, FortiAnalyzer -, NSE 6/7 - £50,000 - £75,000 - North West - 2 days in the office, both located in the North West Do you want to be one of the Fortinet experts within a Fortinet Expert Partner? Do you want to lead/work on multiple Fortinet projects? My Fortinet Expert Partner is looking for x2 Fortinet Security Engineers - An Fortinet Engineer and Design & Implementation Engineer. Solid experience in FortiGate, FortiManager, FortiAnalyzer and with considerable/extensive report writing and design & implementation. You will be Leading, Designing, Implementation Security Architecture projects and offer practical experience of Fortinet's security portfolio, FortiGate, FortiManager and FortiAnalyzer Lots of training and development within this role with the opportunity to upskill and gain further Fortinet certs! Skills & Duties: Fortinet - NSE 6 or 7 FortiGate, FortiManager, FortiAnalyzer Security Networking background Design, implement and support network security architecture Lead, Plan, Design, and Implement Security Architecture to external customers as part of the Professional Services team. Be able to undergo DBS clearance. NPPV3 - will need to be undertaken post probation SDWAN/SASE - Nice to have This business operates out of two sites, and you will be working on a Hybrid basis and will be aligned to one of the offices and able to expense to the other. You will be expected to help occasionally with some final escalation when in the office 2 days per week, along with mentoring and team collaboration! Please hit the button to Apply and/or call Tim Cazemage at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. X2 Fortinet Security Engineer - FortiGate, FortiManager, FortiAnalyzer -, NSE 6/7 - £50,000 - £75,000 - North West

Messaging Engineer Microsoft Exchange x2 - SC or DV Cleared - Gloucestershire, London or Manchester - £70,000 - £80,000 + car allowance We're looking for a Lead Messaging Engineer to play a key role in designing, delivering and supporting secure communication platforms that underpin critical operations. Working within a collaborative and highly governed technical team, you'll take ownership of the full life cycle of enterprise messaging solutions-from design and implementation through to deployment, support and continual improvement. *This role requires SC Clearance, and then you will be put through eDV (Enhanced Developed Vetting) Security Clearance - for this you need to be a British National so please do not apply if not* This is an excellent opportunity for someone who enjoys working within structured, regulated environments and has a passion for delivering resilient, high-performing messaging infrastructure. You'll also have the opportunity to broaden your technical expertise across the wider messaging capability, making this role particularly appealing to those with experience in military messaging or other highly secure communications environments. The Role As a Lead Messaging Engineer, you'll provide technical leadership across the design, implementation and support of secure messaging and collaboration technologies. You'll help ensure critical platforms remain secure, resilient and compliant while driving continuous improvements across the messaging estate. Key Responsibilities Design, build, configure and deploy secure, on-premise messaging and collaboration platforms. Manage and maintain critical messaging infrastructure, ensuring high availability, resilience and compliance with strict service level agreements. Provide advanced troubleshooting, diagnosis and resolution across messaging technologies and supporting infrastructure. Lead or contribute to technical delivery using recognised project methodologies within a controlled and governed environment. Drive continuous improvement initiatives to enhance service reliability, supportability and operational efficiency. Share technical expertise across the team, supporting mentoring, knowledge sharing and capability development. Skills Strong experience administering and supporting Microsoft Exchange On-Premise environments, with a solid understanding of modern messaging technologies and strategy. Hands-on experience with SharePoint Extensive experience supporting Teams within enterprise environments. Strong infrastructure knowledge, including administration, troubleshooting, clustering and hardware evaluation. Proven experience working within structured governance frameworks and delivering against demanding service level agreements. Excellent analytical and problem-solving skills, with the ability to resolve complex technical issues. Experience supporting messaging systems, particularly within military, defence or other highly secure environments. Microsoft Certified Solutions Expert (MCSE) certification, or equivalent technical certifications. Experience producing high-quality technical documentation, including operational procedures and end-user guidance. Security Clearance This role requires SC or DV clearance and then Enhanced Developed Vetting (eDV) Security Clearance to be undertaken if successful. If this role is not for you, please register with us, letting us know your preferences, and we will be in touch when the right role comes in. Messaging Engineer Microsoft Exchange x2 - SC or DV Cleared - Gloucestershire, London or Manchester - £70,000 - £80,000 + car allowance

Lead DevOps & Automation Engineer - DV Cleared - £65,000 - £80,000 + car allowance - Gloucestershire, London or Manchester Are you an experienced DevOps professional ready to lead a high-performing team and drive automation across secure, enterprise-scale environments? We're looking for a Lead DevOps & Automation Engineer to take ownership of our DevOps and automation capability. This is an opportunity to shape engineering best practice, lead talented engineers, and deliver innovative automation solutions that improve the way technology is designed, deployed and managed. As the Lead DevOps & Automation Engineer, you'll play a key role in developing and embedding DevOps practices while leading a team responsible for delivering automation and infrastructure solutions. You'll work across complex, highly secure environments, champion Infrastructure as Code, and support both technical delivery and business growth. Key Responsibilities Lead and develop a team of DevOps Engineers, supporting their technical growth and career development. Drive the adoption of DevOps principles, automation, and modern engineering practices. Design and implement automation solutions across enterprise infrastructure. Develop services, scripts, and configurations to support an Infrastructure as Code (IaC) strategy. Provide technical leadership, mentoring, and troubleshooting throughout project life cycles. Support pre-sales activities by helping define technical solutions and identifying opportunities to address customer challenges. Continuously identify opportunities to improve processes, tooling, and operational efficiency. Skills & Experience Proven experience leading or mentoring DevOps or infrastructure engineering teams. Strong troubleshooting skills across infrastructure, automation pipelines, and systems integration. Experience delivering automation initiatives from concept through to implementation. Production experience supporting Microsoft technologies, with exposure to Linux, within secure, highly available enterprise environments. Strong hands-on experience with Infrastructure as Code and automation tools such as Terraform and Ansible. Experience Scripting in languages such as PowerShell, Python, and Bash. A proactive approach to identifying risks, improving processes, and driving innovation Experience designing complex infrastructure solutions and producing high-quality technical documentation. Experience building and maintaining CI/CD pipelines using tools such as GitLab. Security Clearance This role requires Developed Vetting (DV) Security Clearance. Lead DevOps & Automation Engineer - DV Cleared - £65,000 - £80,000 + car allowance - Gloucestershire, London or Manchester

DevOps Engineer - SC or DV Cleared - £60,000 - £70,000 + Gloucestershire, Manchester or London Are you someone who enjoys keeping critical systems running smoothly while continuously improvng how they work? Do you like balancing hands-on technical problem solving with structured ways of working in secure, high-impact environments? We're looking for a DevOps Engineer to join a collaborative team supporting business-critical platforms where reliability, security and service quality are at the heart of everything we do. In this role, you'll work across both business-as-usual support and project delivery, helping to ensure platforms remain stable, resilient and fit for purpose. You'll take ownership of incidents, proactively monitor system health and act as a key point of contact for Elastic-related services. Working alongside experienced engineers, you'll have the opportunity to share knowledge, develop your technical expertise and contribute to the continuous improvement of services while operating within established ITIL-based service management processes. Key Responsibilities Investigate, triage and resolve incidents, service requests and technical issues in a timely manner. Proactively monitor and maintain system health to ensure high levels of service availability. Act as the technical focal point for Elastic-related incidents, problems, changes and service requests. Support a combination of operational (BAU) activities and project-based work. Follow ITIL-based service management processes to ensure consistent and high-quality service delivery. Build and maintain effective working relationships with internal stakeholders and third-party suppliers. Contribute to service improvements through automation, monitoring and best practice. Skills Experience working with virtualised environments, including containerisation and Kubernetes. Practical knowledge of Infrastructure as Code (IaC). Experience using Scripting and automation to improve system reliability and operational efficiency. Working knowledge of networking concepts, including routing, Firewalls and proxies. Experience administering and supporting Linux operating systems. Understanding of digital certificates, authentication methods and certificate authority services Experience with Ansible and Bash Scripting. Experience using Terraform. Security Clearance This role requires Developed Vetting (DV) Security Clearance. Applicants must be eligible to obtain and maintain the required level of clearance. If you're excited about this opportunity but don't meet every requirement, we'd still encourage you to apply. We recognise that skills and experience can be gained in different ways, and we'd love to hear how your background could make a valuable contribution. DevOps Engineer - DV Cleared - £60,000 - £70,000 + Gloucestershire, Manchester or London

DevOps Team Lead - SC or DV Cleared - Gloucestershire, London, or Manchester - £75,000 - £90,000 + £5,400 Car Allowance This is an opportunity to take on a highly influential leadership role supporting some of the UK's most secure and complex technology environments. We're looking for a technically strong Team Lead. You'll guide a high-performing DevOps team, shape technical direction, and work alongside customers and delivery partners to ensure critical services remain secure, resilient and continually improving. If you're someone who thrives on solving complex technical challenges, mentoring engineers and driving operational excellence, then this could be for you The Role You'll lead a multidisciplinary DevOps team responsible for delivering and supporting secure services within a high-assurance environment. Working closely with technical specialists, delivery managers and customer stakeholders, you'll provide technical leadership across live services and project delivery, helping to prioritise work, manage risk and ensure solutions are delivered to the highest standards. This role offers the opportunity to influence technical strategy while remaining close to the technology, making key architectural decisions and supporting the successful delivery of business-critical systems. What You'll Be Doing Lead and mentor a skilled DevOps delivery team, fostering a collaborative and high-performing culture. Provide technical leadership across projects and live services. Define and maintain the technical architecture, ensuring solutions remain secure, scalable and supportable. Oversee incident investigation, problem resolution and change delivery. Work closely with Service Delivery Managers to ensure services are delivered effectively and efficiently. Collaborate with customers and third-party suppliers to balance priorities, manage risk and improve service quality. Drive continuous improvement across tooling, processes and engineering practices. Maintain technical documentation and system knowledge to support long-term service resilience. About You You'll be an experienced technical leader who enjoys supporting others while remaining actively involved in solving technical challenges. You'll bring: Experience leading technical or DevOps teams within complex enterprise environments. Strong knowledge of systems architecture and modern infrastructure. Hands-on experience with DevOps methodologies and CI/CD pipelines. Experience working across Linux/Unix environments, on-premise infrastructure and cloud platforms. Knowledge of containerisation, microservices and Infrastructure as Code using tools such as Terraform or Ansible. Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions. Excellent stakeholder management and communication skills. DevOps Team Lead - DV Cleared - Gloucestershire, London, or Manchester - £90,000 + £5,400 Car Allowance

Network Engineer - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000

3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000

3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Hampshire, or Surrey? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000