InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen

Nutanix Customer Success Manager - Nutanix, HCI, DC - Hybrid - £45,000 - £50,000 plus £5K bonus Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Nutanix customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level? Opportunity to join an epic business as a Nutanix Customer Success Managerwithin a key team where you will work with many different parts of the team to assist clients in maximising their use of Nutanix products and services. This business has been selected to be a Nutanix partner and have created a new Ambassador program which this individual will be a key part of establishing. You will be part of the specialist team that guides clients on their adoption strategy and consumption, this includes current and future helping them to better understand their Nutanix landscape. Some of your key responsibilities will be hitting the on-time renewals, helping to onboard new customers and ensuring that their adoption licence is activated within the agreed timescales and helping existing clients with their post adoption queries. You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and the Nutanix head office. Duties and Responsibilities Drive timely license activation within 90 days Ensure full utilisation of purchased Nutanix features Act as the primary point of contact for all adoption-related activities Educate and guide customers on Nutanix features, capabilities and best practices to maximise value realisation Conduct customer health checks Send onboarding communications to customers Assist customers with Support Portal registration Conduct customer satisfaction (CSAT) surveys Leverage Nutanix-provided reporting to increase software feature adoption and track customer progress Monitor activation rates, analyse trends and address gaps or delays in the activation life cycle Participate in regular feedback-loop sessions with Nutanix Channel Teams to review progress, unblock challenges and drive enhanced customer life cycle performance Conduct regular Quarterly Business Reviews Contribute to wider Customer Experience and team initiatives and team projects Nutanix Customer Success Manager - Nutanix, HCI, DC - Hybrid - £45,000 - £50,000 plus £5K bonus

Technical Success Manager - Cisco products, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Cisco customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level? Opportunity to join an epic business as a Cisco Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Cisco products and services. As the Cisco Technical (not hands-on) Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, this include current and future helping them to better understand their Cisco landscape and how to improve their understanding and usage to be of maximum benefit to them. Anyone with an exceptional understanding of the Cisco 360 Partner Program would be a great fit for this role. A full working knowledge of Cisco Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required. You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and Cisco's head office. Key Skills: Strong understanding of Cisco products and solutions to enable you to support customers with their adoption of products and services Great knowledge of Cisco360 Be highly self-motivated and goal-orientated Confidence to work in a customer-facing capacity Strong organisational skills Willingness to travel Duties and Responsibilities: Customer relationship management/rapport building Become a trusted advisor to customers and the glue between customers/internal teams Strong understanding of Cisco technologies and the elements of an End-to-End service. Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added. Experience in Senior-level IT Management and leadership within a Cisco environment Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments. Strong customer-facing experience. Pipeline management - tracking customer projects, progress reports, and feedback Identifying and passing on expansion opportunities to Specialists and Account Managers Involvement and contribution towards shared inbox activities and any other shared team initiatives Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus

Security Consultant/Engineer - Fortinet, NSE7, SIEM, SOAR, LAN - £55,000 - £75,000 - NW England Do you want to be one of the Fortinet experts within a Fortinet Expert Partner? Do you want to work on some of the most exciting SecOps projects out there? Do you want to be part of a close-knit team that are moving the dial in the world of Security? We are working with a Fortinet Expert Partner to find a Senior Network Security Specialist. You will be working on some of the most exciting modern network and systems security architecture and will have design and practical experience of Fortinet's security portfolio, including the FortiGate Unified Threat Management platform, SDWAN, ZTNA and SASE. You will be Leading, Designing, Implementation Security Architecture projects. There is lots of training and development within this role and you will be able to add to your Fortinet certs whilst in this role. Ideally you will come from a background LAN Enterprise and/or WAN and have a detailed knowledge of IP, network security, unified threat management, communications media, and networking equipment. Skills Fortinet - NSE7 SecOps automated tooling Strong Networking background Low Level Design Implementation Firewalls, Unified Threat Management, Web Filtering, Email Security SDWAN/SASE This business operates out of two sites, and you will be working on a Hybrid basis and will be aligned to one of the offices and able to expense to the other. You will be expected to help occasionally with some final escalation form the Managed Services desk when it falls into your area of expertise. Duties and Responsibilities: Design, implement and support network security architecture including Firewalls, Unified Threat Management, Web Filtering, Email Security, Web Application Firewalls, Authentication Improve network security infrastructure with automated SecOps tooling Lead, Plan, Design, and Implement Security Architecture to external customers as part of the Professional Services team. Last point of escalation when needed Be able to undergo DBS clearance. NPPV3 - will need to be undertaken post probation. Security Consultant/Engineer - Fortinet, NSE7, SIEM, SOAR, LAN - £55,000 - £75,000 - NW England

Network Engineer - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000

3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000

3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Hampshire, or Surrey? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000