InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
2nd Line Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000 Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest in your future? Are you someone who thrives in a fast-paced, client-facing support environment? * To apply - You MUST have experience working for a UK IT Infrastructure Support Provider/MSP - this is ESSENTIAL experience required - You MUST also live in Cornwall or be prepared to relocate there.* Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: UK MSP background - ESSENTIAL Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer sites Eligible for BPSS clearance This is a brilliant opportunity for someone who enjoys working in a lively MSP environment and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, then this role is for you. Call Tim Davey or apply online for a fast response 2nd Line Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000
Oct 20, 2025
Full time
2nd Line Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000 Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest in your future? Are you someone who thrives in a fast-paced, client-facing support environment? * To apply - You MUST have experience working for a UK IT Infrastructure Support Provider/MSP - this is ESSENTIAL experience required - You MUST also live in Cornwall or be prepared to relocate there.* Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: UK MSP background - ESSENTIAL Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer sites Eligible for BPSS clearance This is a brilliant opportunity for someone who enjoys working in a lively MSP environment and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, then this role is for you. Call Tim Davey or apply online for a fast response 2nd Line Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000
Network Engineer - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000
Oct 17, 2025
Full time
Network Engineer - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will colloborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000
Oct 17, 2025
Full time
Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will colloborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
L2 Security Analyst - SIEM, EDR, Firewalls, Email gateways, Incident Response, Triage - Hertfordshire - £38,000 - £40,000 Opportunity to join one of the fastest growing Solution Providers in the UK and they are showing no signs of slowing down. This role is to add to an already busy SOC team working on triaging, investigating, and resolving security tickets, as well as supporting the wider team in maintaining the organisation's security posture Key skills (essential) Proven experience working in a SOC environment or as a Security Analyst Strong understanding of the Microsoft stack especially the Security piece - Sentinel and Defender. Strong understanding of cybersecurity fundamentals, including malware, phishing, and network attacks Familiarity with endpoint protection, Firewalls, and email security systems Knowledge of Scripting or automation (eg, PowerShell, Python) Experience with incident response frameworks and ITIL ticketing systems (eg ServiceNow, Jira) Nice to have Any MS365 certifications and CW PSA (nice to have) Relevant security certifications such as CompTIA Security+, CySA+, GSEC, or equivalent (nice to have) Within this role and organisation, there is loads of opportunities for training and development and career growth is of the upmost importance to them. Working in the office 5 days a week giving you're the chance to collaborate and learn from other Senior Analysts to accelerate your personal development. Key Responsibilities Monitor, triage, and respond to security alerts and incidents from various tools Knowledge to SIEM, EDR, Firewalls, email gateways Analyse and prioritise incoming security tickets Perform initial investigation and escalation of suspicious activity or confirmed incidents Document incidents, investigation steps, and resolutions in accordance with internal processes Support vulnerability management, patching, and threat monitoring activities Assist in maintaining and improving SOC runbooks, playbooks, and standard operating procedures Collaborate with IT teams and other stakeholders to remediate security issues Participate in continuous improvement initiatives to enhance detection and response capabilities Contribute to periodic reporting on incident trends and metrics L2 Security Analyst - SIEM, EDR, Firewalls, Email gateways, Incident Response, Triage - Hertfordshire - £38,000 - £40,000
Oct 17, 2025
Full time
L2 Security Analyst - SIEM, EDR, Firewalls, Email gateways, Incident Response, Triage - Hertfordshire - £38,000 - £40,000 Opportunity to join one of the fastest growing Solution Providers in the UK and they are showing no signs of slowing down. This role is to add to an already busy SOC team working on triaging, investigating, and resolving security tickets, as well as supporting the wider team in maintaining the organisation's security posture Key skills (essential) Proven experience working in a SOC environment or as a Security Analyst Strong understanding of the Microsoft stack especially the Security piece - Sentinel and Defender. Strong understanding of cybersecurity fundamentals, including malware, phishing, and network attacks Familiarity with endpoint protection, Firewalls, and email security systems Knowledge of Scripting or automation (eg, PowerShell, Python) Experience with incident response frameworks and ITIL ticketing systems (eg ServiceNow, Jira) Nice to have Any MS365 certifications and CW PSA (nice to have) Relevant security certifications such as CompTIA Security+, CySA+, GSEC, or equivalent (nice to have) Within this role and organisation, there is loads of opportunities for training and development and career growth is of the upmost importance to them. Working in the office 5 days a week giving you're the chance to collaborate and learn from other Senior Analysts to accelerate your personal development. Key Responsibilities Monitor, triage, and respond to security alerts and incidents from various tools Knowledge to SIEM, EDR, Firewalls, email gateways Analyse and prioritise incoming security tickets Perform initial investigation and escalation of suspicious activity or confirmed incidents Document incidents, investigation steps, and resolutions in accordance with internal processes Support vulnerability management, patching, and threat monitoring activities Assist in maintaining and improving SOC runbooks, playbooks, and standard operating procedures Collaborate with IT teams and other stakeholders to remediate security issues Participate in continuous improvement initiatives to enhance detection and response capabilities Contribute to periodic reporting on incident trends and metrics L2 Security Analyst - SIEM, EDR, Firewalls, Email gateways, Incident Response, Triage - Hertfordshire - £38,000 - £40,000
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Microsoft Project Engineer - M365, Intune, Defender, Sentinel, Purview - Southern UK - £50,000 - £60,000 Do you want to join the most exciting growing Microsoft Cloud Solutions Provider Do you want to upskill and learn across the Microsoft Security Space? Do you want to be mentored and moulded by some of the best individuals in this space? We are working with a fast-growing Microsoft Specialist with a huge presence in the Cloud Security Space who are looking for a Project Engineer to join their Post sales team and deliver Microsoft projects for a large client base. You will be required to perform installs, upgrades, and deployments across the Microsoft space, predominantly M365, Intune as well as Defender, Sentinel & Purview If you have any LLD experience that would be great, if you don't, there is exceptional training, development and mentoring available to get you to where you need to be. You will also be able to upskill and learn all aspects of the Security Space. Key Skills M365, Intune Defender, Sentinel and Purview - keen to learn Worked in a Professional Services environment. LLD - nice to have Implementation - installs, upgrades, deployments Must be passionate about Cloud Security You will be required to go to the office on occasion for collaboration and be part of, plus it will give you an opportunity to learn and develop quicker. This is one of the most exciting businesses in the MSP space right now and a perfect opportunity to join, progress and learn to become one of the best Engineers in the Microsoft space and then progress to consultant and beyond Microsoft Project Engineer - M365, Intune, Defender, Sentinel, Purview - Southern UK - £50,000 - £60,000
Oct 16, 2025
Full time
Microsoft Project Engineer - M365, Intune, Defender, Sentinel, Purview - Southern UK - £50,000 - £60,000 Do you want to join the most exciting growing Microsoft Cloud Solutions Provider Do you want to upskill and learn across the Microsoft Security Space? Do you want to be mentored and moulded by some of the best individuals in this space? We are working with a fast-growing Microsoft Specialist with a huge presence in the Cloud Security Space who are looking for a Project Engineer to join their Post sales team and deliver Microsoft projects for a large client base. You will be required to perform installs, upgrades, and deployments across the Microsoft space, predominantly M365, Intune as well as Defender, Sentinel & Purview If you have any LLD experience that would be great, if you don't, there is exceptional training, development and mentoring available to get you to where you need to be. You will also be able to upskill and learn all aspects of the Security Space. Key Skills M365, Intune Defender, Sentinel and Purview - keen to learn Worked in a Professional Services environment. LLD - nice to have Implementation - installs, upgrades, deployments Must be passionate about Cloud Security You will be required to go to the office on occasion for collaboration and be part of, plus it will give you an opportunity to learn and develop quicker. This is one of the most exciting businesses in the MSP space right now and a perfect opportunity to join, progress and learn to become one of the best Engineers in the Microsoft space and then progress to consultant and beyond Microsoft Project Engineer - M365, Intune, Defender, Sentinel, Purview - Southern UK - £50,000 - £60,000
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Microsoft UC Engineer - Teams, UC, PTSN, SIP, Session Border Controllers - £325 - £375 p/day - Inside IR35 - Southern UK Urgent requirement for a Microsoft UC Engineer to join on the leading names in the Solution Provider Space. We require someone from a strong engineering background across both Projects and 3rd Line Support with a core focus on Microsoft Teams and Teams PSTN configuration, fact finding and resolution. We require a strong understanding of Microsoft Teams core services and features, and proven experience implementation of enterprise-scale data solutions. You must hold a UK passport and be eligible to undergo SC Clearance due to sensitivity of some of the clients you will be working with, and you will be required to travel to sites within the M4 & M6 corridor. Key Skills: MS700, MS720, Microsoft 365 Teams Voice Engineer Expert (at least one is essential) Microsoft Teams. Microsoft Team Voice implementations and topologies Microsoft Teams including PSTN Capabilities Analogue and Landline (QSIG, DPNSS, POTs, PRI, BRI) - A must Session Border Controllers - AudioCodes SIP Connectivity via Direct SIP including Operator Connect topologies Call Recording - Verba Recording, Dubber, ASC Technologies Call Analytics including Code - Clobber Must be able to support Microsoft Team Voice implementations and topologies PBX and Analogue platform interoperability Auto Attendants and Call Queues Auto Connect interoperability Microsoft UC Engineer - Teams, UC, PTSN, SIP, Session Border Controllers - £325 - £375 p/day - Inside IR35 - Southern UK
Oct 15, 2025
Contractor
Microsoft UC Engineer - Teams, UC, PTSN, SIP, Session Border Controllers - £325 - £375 p/day - Inside IR35 - Southern UK Urgent requirement for a Microsoft UC Engineer to join on the leading names in the Solution Provider Space. We require someone from a strong engineering background across both Projects and 3rd Line Support with a core focus on Microsoft Teams and Teams PSTN configuration, fact finding and resolution. We require a strong understanding of Microsoft Teams core services and features, and proven experience implementation of enterprise-scale data solutions. You must hold a UK passport and be eligible to undergo SC Clearance due to sensitivity of some of the clients you will be working with, and you will be required to travel to sites within the M4 & M6 corridor. Key Skills: MS700, MS720, Microsoft 365 Teams Voice Engineer Expert (at least one is essential) Microsoft Teams. Microsoft Team Voice implementations and topologies Microsoft Teams including PSTN Capabilities Analogue and Landline (QSIG, DPNSS, POTs, PRI, BRI) - A must Session Border Controllers - AudioCodes SIP Connectivity via Direct SIP including Operator Connect topologies Call Recording - Verba Recording, Dubber, ASC Technologies Call Analytics including Code - Clobber Must be able to support Microsoft Team Voice implementations and topologies PBX and Analogue platform interoperability Auto Attendants and Call Queues Auto Connect interoperability Microsoft UC Engineer - Teams, UC, PTSN, SIP, Session Border Controllers - £325 - £375 p/day - Inside IR35 - Southern UK
Network Engineer - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000
Oct 06, 2025
Full time
Network Engineer - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
Oct 01, 2025
Full time
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Hampshire, or Surrey? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
Sep 24, 2025
Full time
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Hampshire, or Surrey? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
