InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Presales Engineer (Jnr)/Solutions Engineer - Cisco, Juniper, Aruba, LAN/WAN, Firewalls - £45,000 - £55,000 + bonus - Lancashire Do you want to progress into the world of Solution Architecture? Work with exceptional leaders who will fully support you on this journey? Have access to loads of training and development? This role would suit a Senior Support/Engineer/Consultant looking for a step up or Consultant with aspirations to get into Solutions Architecture as full training will be provided and as such this is a great career developing opportunity. Working with a Leading light within the industry as your mentor. Throughout your journey you will be consistently supported in your growth with the companies' vendors as further down the line you will be working and supporting more complex designs. You will be apart of a high performing presales team that always thrive to be better. Key Skills: CCNA, JNCIA, NSC1 Fortinet experience Firewalls Broad networking experience Excellent communication & presentation skills (written & verbal) Designing and working closely with customers Good knowledge of connectivity (LAN/WAN) Great attention to detail Cyber experience (desirable) Full UK driving license Responsibilities: Consistently working closely with customers and exceeding their needs Obtaining the needs of the client and providing them with a detailed presentation Day to day support of internal and external projects Being a point of contact for customers and assist with demos and calls Support the sales and bid teams with customer proposals Create bills-of-materials for vendors to submit and quote on Presales Engineer (Jnr)/Solutions Engineer - Cisco, Juniper, Aruba, LAN/WAN, Firewalls - £45,000 - £55,000 + bonus - Lancashire
Dec 04, 2025
Full time
Presales Engineer (Jnr)/Solutions Engineer - Cisco, Juniper, Aruba, LAN/WAN, Firewalls - £45,000 - £55,000 + bonus - Lancashire Do you want to progress into the world of Solution Architecture? Work with exceptional leaders who will fully support you on this journey? Have access to loads of training and development? This role would suit a Senior Support/Engineer/Consultant looking for a step up or Consultant with aspirations to get into Solutions Architecture as full training will be provided and as such this is a great career developing opportunity. Working with a Leading light within the industry as your mentor. Throughout your journey you will be consistently supported in your growth with the companies' vendors as further down the line you will be working and supporting more complex designs. You will be apart of a high performing presales team that always thrive to be better. Key Skills: CCNA, JNCIA, NSC1 Fortinet experience Firewalls Broad networking experience Excellent communication & presentation skills (written & verbal) Designing and working closely with customers Good knowledge of connectivity (LAN/WAN) Great attention to detail Cyber experience (desirable) Full UK driving license Responsibilities: Consistently working closely with customers and exceeding their needs Obtaining the needs of the client and providing them with a detailed presentation Day to day support of internal and external projects Being a point of contact for customers and assist with demos and calls Support the sales and bid teams with customer proposals Create bills-of-materials for vendors to submit and quote on Presales Engineer (Jnr)/Solutions Engineer - Cisco, Juniper, Aruba, LAN/WAN, Firewalls - £45,000 - £55,000 + bonus - Lancashire
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Cloud Security Consultant - Defender, Sentinel, Purview, EntraID - £65,000 - £80,000 - Homebased Do you want to join an exceptional name in the Microsoft Cloud Security space? Do you want to be using the most exciting Security tech in Microsoft? Do you want to be the Defender SME within an elite Security Partner? Looking for a consultant to join a Security Cloud Managed Services Provider. They provide services across Hybrid Cloud, Data Protection, Cyber Security, and Secure Connectivity across the UK. You will be responsible for creating Low Level Design documentation and implementing exceptional Security Solutions using Microsoft technologies, with a particular focus on Microsoft Defender as well as Microsoft Purview, Microsoft Sentinel, and Microsoft Entra. You will take all projects through to onboarding onto the Managed Security Service, too. You will also be a key player in assisting and advising clients to achieve Cyber Essentials. Key Skills Exceptional knowledge of Microsoft Security Technologies. Expertise in Defender is essential Purview, Sentinel, and Entra. Understanding of Cyber Essentials Low-Level Design Implementation Strong Consultative skills This is an outstanding opportunity to join a fast-paced, fast-growing business that will give you the opportunity to work with some of the most cutting-edge technologies and the best clients you can think of, helping to deliver exceptional Security Solutions. Cloud Security Consultant - Defender, Sentinel, Purview, EntraID - £65,000 - £80,000 - Homebased
Dec 04, 2025
Full time
Cloud Security Consultant - Defender, Sentinel, Purview, EntraID - £65,000 - £80,000 - Homebased Do you want to join an exceptional name in the Microsoft Cloud Security space? Do you want to be using the most exciting Security tech in Microsoft? Do you want to be the Defender SME within an elite Security Partner? Looking for a consultant to join a Security Cloud Managed Services Provider. They provide services across Hybrid Cloud, Data Protection, Cyber Security, and Secure Connectivity across the UK. You will be responsible for creating Low Level Design documentation and implementing exceptional Security Solutions using Microsoft technologies, with a particular focus on Microsoft Defender as well as Microsoft Purview, Microsoft Sentinel, and Microsoft Entra. You will take all projects through to onboarding onto the Managed Security Service, too. You will also be a key player in assisting and advising clients to achieve Cyber Essentials. Key Skills Exceptional knowledge of Microsoft Security Technologies. Expertise in Defender is essential Purview, Sentinel, and Entra. Understanding of Cyber Essentials Low-Level Design Implementation Strong Consultative skills This is an outstanding opportunity to join a fast-paced, fast-growing business that will give you the opportunity to work with some of the most cutting-edge technologies and the best clients you can think of, helping to deliver exceptional Security Solutions. Cloud Security Consultant - Defender, Sentinel, Purview, EntraID - £65,000 - £80,000 - Homebased
Network Consultant - CCNP, NSE7, Cisco, Fortinet, LAN, WAN, SD-Wan - £70,000 - £80,000 - Southampton Looking for a Network Consultant to join and leading Solutions Provider. Your role will be split across Professional Services and their own Core Network. You will design, plan and implement exceptional solutions to clients, and also ensure that the network runs well internally to keep the business moving forward. You will on occasion be asked to support the service desk with final escalations. You will be responsible for both core network management and Support Escalation (50%) and customer delivery (50%), ensuring reliable and secure connectivity across the multi-tenant environment. Key Skills: Proven experience in professional services environment Exceptional Client facing skills Low Level Design and Implementation of complex network solutions. Ability to manage and maintain and internal network LAN/WAN/SD-Wan/Wireless experience. CCNP or higher Fortinet - NSE7 ideally Previous experience delivering Fortinet-based solutions BGP, OSPF, VXLAN and MPLS routing environments. Key Responsibilities Professional Services Plan, Design and implement LAN, Wireless and Security Solutions for external PS Clients. Deliver Fortinet-based solutions (FortiGate, FortiSwitch, FortiAP, FortiManager, FortiAnalyzer) and Cisco routing & Cisco Meraki solutions for new and existing customers. Configure and deploy customer Firewalls, VPNs, SD-WAN, and network segmentation designs. Core Network Manage and maintain the core network infrastructure Administer and optimise BGP, OSPF, and MPLS routing environments. Manage core Firewalls, Routers, and Switches across data centre and edge environments. Develop automation scripts and tools (eg, Python, Ansible, REST APIs) to streamline provisioning, configuration, and monitoring. Please hit the button to Apply and/or call Will Martin at InfraView for further info. Network Consultant - CCNP, NSE7, Cisco, Fortinet, LAN, WAN, SD-Wan - £70,000 - £80,000 - Southampton
Dec 03, 2025
Full time
Network Consultant - CCNP, NSE7, Cisco, Fortinet, LAN, WAN, SD-Wan - £70,000 - £80,000 - Southampton Looking for a Network Consultant to join and leading Solutions Provider. Your role will be split across Professional Services and their own Core Network. You will design, plan and implement exceptional solutions to clients, and also ensure that the network runs well internally to keep the business moving forward. You will on occasion be asked to support the service desk with final escalations. You will be responsible for both core network management and Support Escalation (50%) and customer delivery (50%), ensuring reliable and secure connectivity across the multi-tenant environment. Key Skills: Proven experience in professional services environment Exceptional Client facing skills Low Level Design and Implementation of complex network solutions. Ability to manage and maintain and internal network LAN/WAN/SD-Wan/Wireless experience. CCNP or higher Fortinet - NSE7 ideally Previous experience delivering Fortinet-based solutions BGP, OSPF, VXLAN and MPLS routing environments. Key Responsibilities Professional Services Plan, Design and implement LAN, Wireless and Security Solutions for external PS Clients. Deliver Fortinet-based solutions (FortiGate, FortiSwitch, FortiAP, FortiManager, FortiAnalyzer) and Cisco routing & Cisco Meraki solutions for new and existing customers. Configure and deploy customer Firewalls, VPNs, SD-WAN, and network segmentation designs. Core Network Manage and maintain the core network infrastructure Administer and optimise BGP, OSPF, and MPLS routing environments. Manage core Firewalls, Routers, and Switches across data centre and edge environments. Develop automation scripts and tools (eg, Python, Ansible, REST APIs) to streamline provisioning, configuration, and monitoring. Please hit the button to Apply and/or call Will Martin at InfraView for further info. Network Consultant - CCNP, NSE7, Cisco, Fortinet, LAN, WAN, SD-Wan - £70,000 - £80,000 - Southampton
3rd Line Network Support Engineer - CCNP, LAN, WAN, Fortinet, Firewalls, SD-Wan - £45,000 - £55,000 - Northampton - Hybrid We are working exclusively with a fast-growing Systems Integrator and Managed Service Provider to find a 3rd Line Network Support Engineer. You will be working with aa wide variety of clients in terms of size and verticals, so you will be working with lots of different solutions. There is exceptional growth and development on offer. You will be working 3 days a week in the office and 2 days at home. There is an on call rota that is 1 in 5 and you will receive an on call bonus. Key Skills: CCNP Proven MSP experience at 3rd Line level LAN/WAN/SD-Wan Good routing protocols - OSPF, BGP Layer 2 and Layer 3 routing & switching environments FortiGate Firewall policies Web filtering, application control, IPS/IDS signatures, SD-WAN. FortiManager and FortiAnalyzer. Azure and AWS Networking technologies and deployments Responsibilties Proactively monitor and maintain hosted and managed systems. Take ownership of client problems and respond proactively. To assist service desk engineers as a mentor point to develop overall skill levels across teams. Accurately log incidents and track actions in the ITSM toolset This is a great opportunity to join a fast paced, gorwin business that will support you to be the best you can be with certifications and development on offer to help you progress. 3rd Line Network Support Engineer CCNP, LAN, WAN, Fortinet, Firewalls, SD-Wan - £45,000 - £55,000 - Northampton - Hybrid
Dec 02, 2025
Full time
3rd Line Network Support Engineer - CCNP, LAN, WAN, Fortinet, Firewalls, SD-Wan - £45,000 - £55,000 - Northampton - Hybrid We are working exclusively with a fast-growing Systems Integrator and Managed Service Provider to find a 3rd Line Network Support Engineer. You will be working with aa wide variety of clients in terms of size and verticals, so you will be working with lots of different solutions. There is exceptional growth and development on offer. You will be working 3 days a week in the office and 2 days at home. There is an on call rota that is 1 in 5 and you will receive an on call bonus. Key Skills: CCNP Proven MSP experience at 3rd Line level LAN/WAN/SD-Wan Good routing protocols - OSPF, BGP Layer 2 and Layer 3 routing & switching environments FortiGate Firewall policies Web filtering, application control, IPS/IDS signatures, SD-WAN. FortiManager and FortiAnalyzer. Azure and AWS Networking technologies and deployments Responsibilties Proactively monitor and maintain hosted and managed systems. Take ownership of client problems and respond proactively. To assist service desk engineers as a mentor point to develop overall skill levels across teams. Accurately log incidents and track actions in the ITSM toolset This is a great opportunity to join a fast paced, gorwin business that will support you to be the best you can be with certifications and development on offer to help you progress. 3rd Line Network Support Engineer CCNP, LAN, WAN, Fortinet, Firewalls, SD-Wan - £45,000 - £55,000 - Northampton - Hybrid
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Cyber Pre-Sales Solution Architect - Cisco, Fortinet, Palo, Crowdstrike, Tenable - £80,000 - £90,000 + 20% - UK wide - Home/Client/Office A very exciting opportunity for a Cyber Pre-Sales Solutions Architect to join a Global Solutions Provider boasting a multi-billion turnover. They are currently building out their UK offering making it one of the most exciting scaleup expansions in this space currently. It will be across their Solutions Services. You will be joining a growing team which is being led by one of the Leading lights of the Cyber Security world. You will be working on existing and new business across Commercial, Enterprise and Global clients. Key Skills: Proven Presales experience working for a Solutions Provider Strong Cyber Security Technical background. Cisco/Palo/Fortinet/Crowdstrike/Tenable Siem/XDR/MDR/SSE/SASE/Zerotrust Gather requirements, RFI's, RFP's Produce exceptional High level Solution Design. BOM's, SOW You will be responsible for working on any Presales engagements, from initial client meetings to High level solution design before handing across to the Delivery team. You will be working with all Cyber Security technologies across their wide client base. Responsibilities: Working with the sales teams and wider business to build and maintain customer relationships. Regular face to face customer engagements, typically up to IT management level positions. Solution design and lead technical authority for aligned customers and projects. Proposal and solution design author or co-author for Cyber Security solutions. Co-author of associated project documentation, such as Statement of Works (SoWs). In addition to all the above you will be able to benefit from a continual personal and organizational accreditation/certification, to ensure presales knowledge and vendor requirements are maintained. Cyber Pre-Sales Solution Architect - Cisco, Fortinet, Palo, Crowdstrike, Tenable - £80,000 - £90,000 + 20% - UK wide - Home/Client/Office
Dec 02, 2025
Full time
Cyber Pre-Sales Solution Architect - Cisco, Fortinet, Palo, Crowdstrike, Tenable - £80,000 - £90,000 + 20% - UK wide - Home/Client/Office A very exciting opportunity for a Cyber Pre-Sales Solutions Architect to join a Global Solutions Provider boasting a multi-billion turnover. They are currently building out their UK offering making it one of the most exciting scaleup expansions in this space currently. It will be across their Solutions Services. You will be joining a growing team which is being led by one of the Leading lights of the Cyber Security world. You will be working on existing and new business across Commercial, Enterprise and Global clients. Key Skills: Proven Presales experience working for a Solutions Provider Strong Cyber Security Technical background. Cisco/Palo/Fortinet/Crowdstrike/Tenable Siem/XDR/MDR/SSE/SASE/Zerotrust Gather requirements, RFI's, RFP's Produce exceptional High level Solution Design. BOM's, SOW You will be responsible for working on any Presales engagements, from initial client meetings to High level solution design before handing across to the Delivery team. You will be working with all Cyber Security technologies across their wide client base. Responsibilities: Working with the sales teams and wider business to build and maintain customer relationships. Regular face to face customer engagements, typically up to IT management level positions. Solution design and lead technical authority for aligned customers and projects. Proposal and solution design author or co-author for Cyber Security solutions. Co-author of associated project documentation, such as Statement of Works (SoWs). In addition to all the above you will be able to benefit from a continual personal and organizational accreditation/certification, to ensure presales knowledge and vendor requirements are maintained. Cyber Pre-Sales Solution Architect - Cisco, Fortinet, Palo, Crowdstrike, Tenable - £80,000 - £90,000 + 20% - UK wide - Home/Client/Office
Network Engineer - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000
Oct 06, 2025
Full time
Network Engineer - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
Oct 01, 2025
Full time
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Hampshire, or Surrey? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
Sep 24, 2025
Full time
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Hampshire, or Surrey? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000