InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen

Microsoft Technical Success Manager - M365, Intune, Defender, SharePoint, Entra, Azure, Copilot - Hybrid - £47,000 - £52,000 plus £2K bonus Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Microsoft customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level? Opportunity to join an epic business as a Microsoft Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Microsoft products and services. As the Microsoft Technical (not hands-on) Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, this include current and future helping them to better understand their Microsoft landscape and how to improve their understanding and usage to be of maximum benefit to them. Being a Fasttrack partner you will be a key part of the programme designed to remotely provide best practices and guidance for successfully onboarding workloads within Microsoft 365, including Intune, Defender, Entra, Purview, SharePoint, Teams, and driving adoption of Azure and Copilot/Copilot chat. Anyone with an exceptional understanding of the Microsoft 365 ecosystem would be a great fit for this role. A full working knowledge of Microsoft Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required. You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and key Microsoft events. Key Skills: Strong understanding of Microsoft products and solutions to enable you to support customers with their adoption of products and services Strong working practical ability and knowledge of the full M365 stack Develop Technical Roadmaps for customers to support adoption of Microsoft Any Microsoft Certs to support your knowledge would be great - MS-102, SC-100, SC-300, SC-401 Be highly self-motivated and goal-orientated Confidence to work in a customer-facing capacity Strong organisational skills Willingness to travel Duties and Responsibilities: Customer relationship management/rapport building Become a trusted advisor to customers and the glue between customers/internal teams Strong understanding of Microsoft technologies and the elements of an End-to-End service. Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added. Attend customer engagements both face-to-face and virtually to support CSMs with technical queries and provide confidence on onboarding plans, QBRs and on-going roadmaps. Develop Technical Roadmaps for customers to support adoption of Microsoft Experience in Senior-level IT Management and leadership within a Microsoft environment Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments. Strong customer-facing experience. Pipeline management - tracking customer projects, progress reports, and feedback Identifying and passing on expansion opportunities to Specialists and Account Managers Involvement and contribution towards shared inbox activities and any other shared team initiatives Microsoft Technical Success Manager - M365, Intune, Defender, SharePoint, Entra, Azure, Copilot - Hybrid - £47,000 - £52,000 plus £2K bonus

Technical Network Security Consultant - Hands-on project delivery £60K - £70K + £5K Bonus Home-based - UK (occasionally) travel to client site and office once a month Why? Working for the largest Tech VAR globally Multi £b turnover business Cutting-edge technology across the Cisco & Security Firewall arena The role of a Technical Consultant is to consult, design, plan, and implement complex technical projects. You'll also support the Sales and Solutions teams in providing the technical expertise required to close sales opportunities and propose the current plan to better serve customers on the latest cutting-edge technology. Key Skills & responsibilities: CCNP R&S or Security Palo Alto and/or FortiGate/Fortinet Core R&S Lan Enterprise - Traditional Nexus Cisco Catalyst Deep understanding of TCP/IP protocols and fundamentals Strong hardware, switching, and routing experience in Datacentre and Enterprise Networks Excellent hands-on project Firewall experience Excellent documentation skills to create Test Plan documents, Visio diagrams, along with other documentation skills like statement of works LLD & Technical presentations, solutions demonstrations, solution design/config, and proposals Working closely with Account Managers, Project Managers, Solution Architects, Customers, and other teams as required Design and deliver implementation services across a wide range of clients and technologies. Palo Cert PCNSA/Fortinet NSE4, 5, 6 - Nice to have This is a super exciting opportunity to be part of something special, work for a company that needs no introduction, and join a close-knit team in a role that offers a lot of autonomy. Please drop me your updated CV and ill call you to discuss in detail.

Head of Managed Security Services - Microsoft, SOC, MSSP, Cyber Operations, Engineering - £90,000 - £100,000 plus bonus - Homebased Are you ready to step into a New Head of MSSP within exceptional growth and it is only going to get bigger? Do you want to be part of the leadership function of the largest Service offering within a phenomenal Solution Provider? Do you want to shape the service model for years to come and make it something special? We are partnered exclusively with a Leading IT Solutions and Services Provider to find two Heads within their Cyber Security Offerings. One of the these is the Head of Managed Security Services. This role is one of the most exciting roles out there and we are looking for someone who is in a similar role and wants to scale up their role. You will have 4 direct reports with over 60 people operationally within those teams Your key focus will be to maintain/improve and deliver the Service that is delivered to clients. You will ensure maximum responsiveness to clients, ensure KPI's are met, be the final escalation point for any grievances form the client and remediate or put new services in place to ensure the client has the service they require. You will be lead the Service Strategy and ensure that the maximum level of service is always delivered, you will be working directly with the Directorship of the overall Cyber Division taking their vision and being a translation Matrix and converting it into a feasible and deliverable service model. You will be expected to operate at the highest levels of compliance and ensure the team do too. You will be working directly with some of the biggest clients the business has, to improve the current relationship and enable the business to be a trusted advisor on all Security Managed Services they utilise. Lots of new services are being brought on in 2026 and you will be instrumental in bringing these into the portfolio and ensuring the service level always remains sky high. Key skills Proven experience in leading large-scale cyber security operations, including SOC, cyber engineering, and managed security services. Demonstrable experience of leading through major security incidents or crisis situations, Deep understanding of security technologies (Azure Cloud, SIEM/SOAR, MS Defender Suite, Automation), Vulnerability/Threat management and security frameworks/methodologies. Strong leadership and people management skills, with experience developing senior managers and technical teams. Commercial acumen and experience managing budgets, contracts, and service portfolios. Excellent communication, stakeholder management, and influencing skills at executive level Duties and responsibilities Define and execute the cyber security services strategy Oversee the design and delivery of cyber security services, ensuring operational excellence, scalability, and resilience Ensure the effective day-to-day running of the SOC Oversee cyber operations and engineering teams, ensuring robust delivery of managed security services Maintain and enhance security governance frameworks, ensuring compliance with relevant standards and regulations Act as the senior escalation point for major incidents and client concerns, ensuring timely resolution and transparent communication. Own the cyber services budget, including forecasting, cost control, and investment planning. Demonstrate continuous improvement and strong return on investment to our customers. Identify and evaluate emerging technologies and methodologies to maintain a competitive edge. This is as good a role as there is out there now, you will be a huge part of the growth and excitement within the Cyber Division and they are monthly half day meet ups in the office, and quarterly get together which will enable you to collaborate and be part of. Head of Managed Security Services - Microsoft, SOC, MSSP, Cyber Operations, Engineering - £90,000 - £100,000 plus bonus - Homebased

Network Engineer - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000

3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000

3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Hampshire, or Surrey? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000