HMRC

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Senior Infrastructure Engineer is a senior technical and operational leadership role within the Tooling & Automation team. The postholder will lead and support infrastructure engineers while developing, maintaining and assuring a business-critical tooling stack used by teams across HMRC to deliver infrastructure as code and deploy services. The tooling is hosted primarily on AWS and uses EC2, containerisation and CI/CD technologies. The role combines live-service leadership, technical engineering, stakeholder management and continuous improvement, ensuring tooling services remain secure, supportable and aligned with HMRC architectural and operational standards. Job description Live service and operational continuity Lead BAU support for tooling services, ensuring incidents and changes are handled effectively within agreed service levels and HMRC standards. Protect live-service availability and business continuity. Oversee user administration, access requests and technical problem resolution. Tooling engineering and lifecycle management Lead the maintenance and improvement of Nexus 3, GitLab, Bastion Services, AWX, HashiCorp Vault, Jenkins and Artifactory. Ensure patches, hotfixes, upgrades and lifecycle risks are identified and managed. Maintain AWS-hosted services, operating systems, containers, networking, automation and CI/CD capabilities. Architecture and assurance Work with technical architects and Technical Strategy & Assurance colleagues to translate architectural designs into supportable tooling solutions. Ensure tooling aligns with HMRC strategic architectural principles, standards and roadmaps. Delivery and knowledge management Deliver work through Agile practices. Ensure technical documentation and HMRC standards records are updated alongside delivery. Build resilience through structured knowledge sharing and transfer. Technical leadership and stakeholders Lead and support technical engineers delivering maintenance, changes and service improvements. Engage product managers, service owners, architects, suppliers and other stakeholders. Contribute technical evidence to technology roadmaps, workforce planning, budget decisions, projects and delivery priorities. Person specification As Senior Infrastructure Engineer within the Tooling & Automation team, you will provide senior technical leadership and work with infrastructure engineers to develop, maintain and support business-critical tooling services in accordance with HMRC standards and strategic direction. Your key responsibilities will include: Lead BAU support and maintain business continuity for tooling services, ensuring incidents and changes are managed effectively within agreed service levels and HMRC standards. Protect live-service availability by identifying operational risks, coordinating technical resolution and ensuring services remain secure, resilient and supportable. Lead the administration, maintenance and continuous improvement of the team's tooling stack, including Nexus 3, GitLab, Bastion Services, AWX, HashiCorp Vault, Jenkins and Artifactory. Oversee day-to-day administration, user access requests and technical problem resolution for supported tooling services. Lead the maintenance of AWS-hosted infrastructure, operating systems, containers, networking, automation and CI/CD capabilities supporting the tooling estate. Plan and coordinate patches, hotfixes, upgrades, lifecycle remediation and service improvements, ensuring changes are controlled, documented and communicated. Work with technical architects and Technical Strategy & Assurance colleagues to translate architectural designs into secure, supportable tooling solutions aligned with HMRC strategic architectural principles and standards. Lead and support technical engineers undertaking tooling maintenance, changes, migrations and service improvements, ensuring work is delivered to the required quality and timescales. Deliver work through Agile practices, communicate progress at agreed ceremonies and ensure technical documentation, support procedures and HMRC standards records are updated alongside delivery. Develop team capability and operational resilience through coaching, knowledge sharing, technical guidance and structured knowledge transfer. Engage effectively with product managers, service owners, architects, delivery teams, users and third-party suppliers. Provide technical input into technology roadmaps, service priorities, workforce and budget planning, projects and operational decision-making. Essential Criteria Candidates must demonstrate substantial infrastructure engineering experience in complex live-service environments, including: Cloud and operating systems: practical engineering and administration experience across AWS and Linux/RHEL environments, with relevant Windows administration knowledge. Automation and delivery tooling: experience developing, administering or supporting CI/CD and infrastructure-automation services using technologies such as GitLab, Jenkins, AWX and Terraform. Containers and networking: experience of Docker containerisation and networking or proxy technologies such as Nginx or Traefik. Live tooling services: experience supporting secure, business-critical development or infrastructure tooling. Relevant products may include Nexus, Artifactory, HashiCorp Vault, GitLab, Jenkins, AWX and bastion services. Operational service management: experience managing incidents, changes, service risks and continuity in a live environment, with working knowledge of ITIL, DevOps and Agile delivery. Technical leadership: experience leading engineers, setting technical direction, assuring delivery and improving the resilience and supportability of services . Stakeholder and supplier management: strong communication skills and evidence of working effectively with architects, service owners, delivery teams and third-party suppliers. Desirable Criteria Relevant AWS, Linux/RHEL, infrastructure-as-code, DevOps or service-management certification Experience modernising or migrating legacy infrastructure/tooling services Experience improving operational resilience, observability, security or automation AWS Cloud Practitioner certification AWS SysOps Administrator certification Experience managing multiple product and service improvements Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience . click apply for full job details

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Business Developed Applications (BDApp) team is part of the Chief Digital Product Office within HMRC. We provide, maintain and support a portfolio of approximately 140 software products, predominantly for the Customer Service Group, while also supporting opportunities elsewhere in HMRC and internationally. We review the portfolio to ensure that applications meet legislative, departmental and government standards, and to reduce technical debt and unnecessary complexity. The IT Service Manager will lead the team responsible for the effective support and governance of these applications. Job description Who are we looking for? We are looking for an organised and proactive service manager who takes ownership of issues and works collaboratively to achieve effective outcomes. You will communicate clearly with technical and non-technical stakeholders, understand user and service needs, and use evidence to support decisions. You should be comfortable working in a technology environment and able to develop your understanding of the applications and technical concepts used by the wider team. You will demonstrate a commitment to customer service, quality, inclusive leadership and continual improvement. Person specification What will the successful candidate be doing? Manage the day-to-day delivery of the Business Developed Applications service. Lead, coach and develop team members, set priorities and monitor performance across multiple locations. Oversee incidents and ensure they are managed through the appropriate HMRC processes and within agreed service levels. Work with application teams and the HMRC Business Developed Applications Central Governance team to ensure products meet relevant governance requirements. Ensure that service and product documentation is accurate, complete and up to date. Produce and interpret management information to monitor performance, risks and trends. Build effective relationships with users, customers, technical colleagues and governance partners. Identify and implement opportunities to improve service quality, processes and ways of working Use Structured Query Language (SQL) to analyse service data, supporting incident investigation and decision-making. Essential Criteria Experience of leading, managing and developing a team, including setting priorities, monitoring performance and supporting effective service delivery. Experience of managing an operational or technology-enabled service, taking ownership of service issues and escalations while ensuring delivery meets agreed standards and governance requirements. Strong communication and relationship-management skills, with evidence of working effectively with users, customers, technical teams and other stakeholders to understand needs and achieve shared outcomes. Experience of using service information to monitor performance, identify risks or recurring problems, support decision-making and deliver improvements to services, processes or ways of working. Additional Security Information The successful candidate will need to hold or be willing to hold Security Check (SC) clearance Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history. Please limit the CV to a maximum of your last 5 roles, please use no more than 100 words to cover your key responsibilities in each job. For each job any words over the limit will not be scored. A 750-word personal statement. Your Personal statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert. You must make sure that you include examples to demonstrate how you meet the criteria being asked for when you write your Personal Statement. If you do not include examples, then we will be unable to assess your experience accurately. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed onExperience and Strengths. This is an example of a strengths-based question. "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. . click apply for full job details

About the job Job summary The Risk and Intelligence Service (RIS) sits at the very heart of HMRC's Customer Compliance Group (CCG). Our purpose is to effectively and proactively collect, develop, and exploit the full range of data and intelligence available, enabling HMRC to understand and manage risks across the whole tax system. As Director, you will act as a key member of the CCG and HMRC leadership teams, leading a large and complex operational organisation, steering major technological and business transformation and ensuring RIS provides the insight and capabilities needed to meet HMRC's stretching compliance objectives. You will deliver high-quality, at-scale risk, intelligence and analytical products, including HMRC's strategic picture of risk and threat assessment, high volume risking and intelligence services that enable HMRC's large and varied compliance programme and innovative analytical services enabling improved compliance outcomes Job description Strategic and enterprise leadership: Lead RIS and play a pivotal role on the CCG leadership team, actively shaping HMRC's overarching compliance strategy and its approach to closing the tax gap. Operational leadership and delivery: Lead a large, complex and geographically dispersed organisation of more than 3,500 colleagues, sustaining high-quality delivery across critical risking, intelligence, analytical and data services. Compliance risk and insight: Ensure HMRC has an authoritative and forward-looking understanding of compliance risk, bringing together data, intelligence and analysis to inform strategic decisions and target operational interventions. Transformation and innovation: Lead the organisation through major transformation, harnessing investment in data, analytics, automation and AI to reshape RIS's services and enable wider transformation of HMRC's compliance activity. People, capability and partnerships: Build and develop a high-performing senior leadership team and organisational capability. Establish strong relationships with, and positively influence, a wide range of senior stakeholders across HMRC, wider government, law enforcement and international partners. Person specification Strategic leadership and transformation: A strong track record of leading a large and complex organisation through significant change, setting clear strategic direction and translating ambition into sustained organisational impact while maintaining critical delivery. Operational leadership and delivery: Evidence of successfully leading complex, large-scale and geographically dispersed operations, delivering strong performance, productivity and resilience through senior leaders. Compliance and risk: Experience operating in a compliance or comparable risk-led environment, with the judgement and understanding to interpret complex risks and translate insight into effective organisational action. Data, technology and innovation: A strong understanding of how data, analytics, digital technology, automation and AI can be harnessed to improve organisational performance, with the credibility to lead and challenge specialist teams without necessarily being a technical specialist. Enterprise leadership and judgement: Strong strategic judgement and organisational awareness, with a track record of navigating complexity, ambiguity and sensitive or high-profile issues and contributing effectively beyond the boundaries of your own function. Influence, collaboration and people leadership: A track record of building influential relationships and delivering challenging outcomes across organisational boundaries, while building inclusive, high-performing multidisciplinary teams and organisational capability. Benefits Alongside your salary of £105,000, HM Revenue and Customs contributes £30,418 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). For Benefits please see attached Candidate Pack Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details For Selection Details please see attached Candidate Pack Feedback will only be provided if you attend an interview or assessment. This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above. Security Successful candidates must undergo a standard (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Russell Reynolds Email : Recruitment team Email : Further information Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Job description The Fraud Prevention Centre (FPC) is a critical component of HMRC's security and fraud prevention ambition. As the organisation continues to develop and mature this capability, we are seeking an experienced Implementation Manager to support the delivery of change across the FPC-led portfolio. This role will help ensure that change arising from programmes, projects, policy, and standards is successfully implemented into operational environments. The post holder will support the planning, coordination, and embedding of change activities, helping teams understand impacts, prepare for implementation, realise benefits, and adopt new ways of working. Working closely with delivery teams, subject matter experts, operational colleagues, and stakeholders across HMRC, the role will contribute to the effective implementation of identity-related policies, standards, and data governance requirements. Through supporting change delivery and operational adoption, the post holder will help strengthen fraud prevention capability and improve the consistency and effectiveness of controls across the Fraud Prevention Centre. Person specification Support the delivery of Business Change activity across the Fraud Prevention Centre, helping ensure change is planned, implemented, adopted, and embedded effectively. Develop and maintain implementation and readiness plans for assigned projects and initiatives, ensuring impacts, dependencies, risks, and outcomes are identified and managed. Build and maintain effective working relationships with security and identity fraud protection SMEs, programme teams, operational stakeholders, and business areas to support successful implementation. Facilitate workshops, meetings, and engagement activities to support stakeholder readiness and the adoption of new controls, tools, and processes. Support Business Change communications and implementation activities, working with Project Managers and Benefits Managers to promote successful transition into business-as-usual operations. Assist in translating policy, standards, and project requirements into practical implementation activities that can be delivered within operational environments. Provide advice and support on the application of identity policies and standards, working with specialist colleagues to ensure solutions are implemented consistently. Support data governance and compliance activities, helping ensure appropriate controls relating to access, retention, handling, and classification are considered during delivery and implementation. Identify and manage risks, issues, and dependencies relating to change implementation, escalating where appropriate and contributing to effective resolution. Monitor implementation progress, capture lessons learned, and contribute to continuous improvement of change management practices across the FPC. Essential Criteria Candidates must demonstrate experience in the following areas: Supporting or managing the implementation of change within operational environments, ensuring activities are delivered effectively and adopted by users. Contributing to the delivery of business change activities, including impact assessment, stakeholder engagement, implementation planning, readiness assessment, and benefits tracking. Working with a range of stakeholders to support the adoption of new processes, controls, systems, or ways of working. Experience of working in, or alongside, Identity and Access Management (IAM), security, fraud prevention, or a related operational environment. Understanding and applying policies, standards, or governance requirements within project delivery or operational change activities. Supporting data governance, information management, or compliance activities, including awareness of controls relating to access, retention, handling, or classification of information. Managing multiple priorities and delivering outcomes in a fast-paced and sometimes ambiguous environment. Desirable Criteria Must hold or willing to achieve CSIMP. Experience working in government, regulatory, security, fraud prevention, or large operational environments. Holding a recognised change, project, or delivery qualification (for example APMG Change Management, PROSCI, PRINCE2 Foundation/Practitioner, AgilePM, MSP, or equivalent experience). Knowledge of identity, security, information assurance, data protection, or related disciplines. Experience supporting organisational change, business readiness, or operational implementation activities. Familiarity with structured change management methodologies and continuous improvement approaches. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Additional Security Information The successful candidate will be required to hold National Security Vetting at Security Check level or a willingness to obtain it before starting the role. They may also be required to apply for National Security Clearance at Developed Vetting once in the role. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process . click apply for full job details

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. We are looking for an experienced Security Control leader to lead a portfolio of service improvements and operational change across HMRC Security. You will turn strategic priorities into clear delivery plans, coordinate work across multidisciplinary teams and ensure changes are delivered safely into live services. You will work with technical specialists, operational teams, service owners, risk professionals and senior stakeholders. Using delivery data, risk information and performance insight, you will set priorities, manage dependencies and support evidence-based decisions. This is a senior leadership role for someone who can bring structure to complex work, balance delivery pressures and customer needs, and provide clear assurance to senior leaders. Job description Lead a portfolio of projects, service improvements and operational change from early planning through to implementation and review. Turn strategic objectives into clear delivery plans, milestones, outcomes and measures of success. Set priorities across multiple teams and stakeholder groups, making sure resources are focused on the highest-value work. Manage delivery risks, issues, dependencies, assumptions and decisions, escalating where appropriate. Coordinate the design, implementation and assurance of service controls across identity, authentication, access and digital services. Lead changes into live services, ensuring readiness, customer impact, operational impact and service stability are properly considered. Use delivery data, service performance information and risk insight to track progress, identify problems and recommend action. Establish proportionate governance, reporting and assurance arrangements that support timely decisions. Build strong relationships across technical, operational and business teams to secure agreement and remove barriers to delivery. Drive continuous improvement by reviewing delivery performance, lessons learned and opportunities to simplify ways of working. Lead, coach and develop colleagues, creating an inclusive and collaborative delivery environment. Support business cases, investment proposals, workforce planning and strategic planning activity. Person specification You will be an experienced security control and project delivery lead who can work confidently across organisational boundaries. You will bring clarity to complex work, make sound decisions with incomplete information and give senior leaders confidence that delivery is under control. What success looks like A clear, prioritised and achievable delivery portfolio aligned to organisational objectives. Projects and service improvements delivered to agreed outcomes, with risks and dependencies actively managed. Senior leaders receive clear, timely information and assurance to support decisions. Changes move into live services in a controlled way, with customer and operational impacts understood. Strong collaboration across technical, operational and business teams. Measurable improvements in delivery performance, service effectiveness and organisational resilience. Teams have clear direction, feel supported and continuously improve how they deliver. Essential Criteria: • Proven experience of leading complex digital, technology or operational projects from planning through to implementation. • Experience of setting priorities and coordinating delivery across multiple teams in a complex stakeholder environment. • Strong planning and delivery management skills, including managing milestones, risks, issues, dependencies and resources. • Ability to use data, performance information and risk insight to assess progress, inform decisions and recommend action. • Ability to influence senior stakeholders and build agreement across technical and non-technical teams. • Experience of establishing effective governance, reporting and assurance, with clear escalation and decision-making routes. • Experience of delivering change into live services while managing operational readiness, customer impact and service stability. • A track record of continuous improvement, including simplifying processes and improving delivery performance. Desirable Criteria: • Experience working in security, identity, digital trust, operational resilience or another risk-based environment. • Knowledge of identity verification, authentication, access management or large-scale digital services. • Experience leading multidisciplinary teams across technology, operations and business functions. • Experience developing business cases and securing investment for service improvements. • Knowledge of relevant government digital, security or service management standards. • A professional qualification in project or programme delivery, risk management, IT service management or a related field. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites include: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences, last 5 roles (100 words per role maximum). A 1,000-word Personal Statement. Your Personal Statement (max 1,000 words) should address the essential criteria as outlined in the person specification part of the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications click apply for full job details

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is made up of Customer Groups which are working independently towards a common goal. Our role sits within HMRC's Chief Digital Product Office which is within the Chief Digital & Information Office (CDIO) Group that delivers in-house solutions for a broad range of technical and operational issues as well as running the key digital services (like the Personal Tax Account and HMRC App) through which our customers interact with us. This is an exciting opportunity to join HMRC's Government Digital and Data profession where you will be supporting a large scale and radical transformation that will have a profound impact for both the customers and the staff. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. Please note that this role requires the successful candidate to hold or be eligible to hold Security Check (SC) Clearance. Job description Do you want to lead a high-performing team within HMRC's Performance Analysis community, developing performance frameworks that help shape how HMRC delivers and optimises digital services? Are you passionate about using data and insight to improve services for millions of customers? Do you want to play a leading role in shaping how HMRC measures, understands and improves the performance of its digital products? We're looking for a Lead Performance Analyst to lead our Performance Analysis capability within the Customer Engagement area. This team supports some of HMRC's most widely used digital services, including the Personal Tax Account, HMRC App, Business Tax Account and Digital Engagement Platform. This is a pivotal leadership role in which you will lead the delivery and performance of a team of analysts, developing performance frameworks, defining KPI, and delivering actionable insights that support strategic decision-making and continuous improvement. Working closely with senior stakeholders across the Chief Digital and Information Office (CDIO) and wider HMRC, you will ensure that our products and services are data-informed, user-focused and continually evolving to meet customer needs. Person specification As a Lead Performance Analyst, you will: Lead performance analysis across a portfolio of digital services, ensuring insight and evidence are used to inform decision-making, prioritisation and continuous improvement. Develop and embed performance frameworks that align with organisational objectives, enabling teams and stakeholders to understand service performance, customer outcomes and business impact. Provide technical and professional leadership across the Performance Analysis community, supporting capability development and helping teams make effective use of analytical tools and platforms such as CIP, Splunk, GA4, CEDAR and Power BI. Build strong relationships with senior stakeholders, influencing decisions through the effective use of data, insight and evidence. Interpret and communicate complex performance information, creating compelling and actionable data stories that support strategic and operational decision-making. Define, develop and monitor KPIs and other success measures, working collaboratively with service teams to ensure performance measures are meaningful, proportionate and aligned to user and business needs. Lead, coach and develop a team of Senior Performance Analysts and Performance Analysts, fostering an inclusive, high-performing environment and supporting the growth of analytical capability. Collaborate across multidisciplinary teams, including product management, user research, service design and delivery management, ensuring performance insight is embedded throughout service design, delivery and continuous improvement. Contribute to the wider Performance Analysis profession, sharing best practice, strengthening analytical standards and helping to shape the future of performance analysis across HMRC. Essential Criteria Ability to undertake performance analysis and provide insight with skills specified for the Lead Performance Analyst role in the Government Digital and Data Profession - Government Digital and Data Profession. Proven experience leading analytical delivery within a digital product-focused or data-driven environment. Experience using analytical tools and platforms to extract analyse and communicate insight, including technologies such as Power BI, Splunk, CIP, SQL, GA4 or equivalent. Experience developing and implementing performance frameworks and KPIs that align with strategic objectives and support evidence-based decision making. Excellent stakeholder management and communication skills with the ability to influence at senior levels. Experience leading and developing analytical teams creating an inclusive environment that promotes collaboration learning and continuous improvement. Strong written and verbal communication skills with the ability to translate complex analytical findings into clear, compelling and actionable insight. A user-centred mindset with a commitment to improving public services through data and evidence-based decision making. Demonstrable analytical experience within highly complex, large scale or government departments. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Leadership Technical skills We'll assess you against these technical skills during the selection process: Undertaking analysis and providing insight Communicating analysis and insight Technical Understanding Performance Measurement Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action . click apply for full job details

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Do you see a problem and wonder how it could be improved, automated or solved differently? We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work, allowing HMRC to focus its resources where they can deliver the greatest impact. Please Note: Successful candidates may be placed within either Enterprise Live Services (ELS) or CDPO (Chief Digital Product Office). Placements will be determined by business need and workforce requirements at the time of appointment. Regardless of placement, apprentices will receive excellent development opportunities and gain valuable experience in data analysis within HMRC. ELS: Is responsible for supporting and maintaining HMRC's critical live digital services and technology platforms. Working within ELS, Data Analyst apprentices may use data to help monitor service performance, identify trends, support operational decision-making, and contribute to the continuous improvement of systems that millions of customers rely on every day. Location(s) available - Telford CDPO: sits at the heart of HMRC's digital transformation. We are responsible for shaping the organisation's digital strategy, driving innovation, and ensuring the services we deliver are accessible, user-centred and fit for the future. Working across a diverse portfolio of digital and technology projects, CDPO colleagues help design and improve products and services used by millions of customers, supporting HMRC's mission to make tax administration simpler, clearer and more efficient. Location(s) available - Salford, Telford, Worthing Job description The Level 4 Data Analyst Apprenticeship at HMRC offers an excellent opportunity to begin a career in data and analytics within the Civil Service. Combining hands-on experience with structured learning, you'll work alongside experienced professionals to analyse data, identify trends, and produce insights that support decision-making across HMRC. As an apprentice, you'll gain experience working with data tools, reports and dashboards, helping to improve services and deliver better outcomes for customers. You'll develop technical, analytical and communication skills whilst learning about data quality, governance and best practice in a large and complex organisation. With support from experienced colleagues and a recognised Level 4 qualification, this apprenticeship provides a strong foundation for a long-term career in data and analytics, with clear progression opportunities within HMRC and the wider Civil Service. Breakdown of Apprenticeship: You'll have support from managers, coaches, fellow apprentices, and the Data Analyst community. With experienced mentors guiding your journey, you'll master the latest best practices while forming meaningful connections. With an average of 6 hours a week reserved for training, you'll earn while progressing towards completion of your 18 month apprenticeship. Important to Know: This role is on condition you successfully complete your apprenticeship. Failure to meet this requirement will result in your removal from the apprenticeship. The role will be offered on a loan basis until you successfully complete your apprenticeship. If you fail or withdraw from the apprenticeship you will return to your business area and your loan will end. On completion of the apprenticeship your role will become permanent. Please discuss this with your line manager before applying. Your manager will provide you with further details about the apprenticeship programme, including the structure of assessments and, where applicable, the number of permitted attempts to pass, if they have not already done so. To assess your eligibility for the apprenticeship, QA, our approved learning provider will conduct the apprenticeship eligibility checks and aptitude test if applicable, before HMRC can confirm your successful offer onto this apprenticeship. This will require HMRC sharing your contact details with the learning provider who will contact you directly. Information is gathered in accordance with the Education and Skills Funding Authority (ESFA) guidance. Please note that candidates who are successful at interview will be placed on a temporary hold status. This is to allow QA to complete their own internal checks. Once these checks have been successfully completed and passed, the candidates will then proceed to complete their pre-employment checks with HMRC. For further information about the role please join our Webinar on Friday 6th November 11:30-12:30. Link to sign up: Data Analyst Apprenticeship - Information Session - Fill in form Person specification Key Responsibilities: Apply tools and techniques for data analysis and visualisation. Identify, collect, and migrate data to and from a range of systems. Manage, clean, abstract, and aggregate data for analysis. Manipulate and link different datasets to support insights. Summarise and present data and conclusions in appropriate formats. Perform data preparation and cleansing with guidance. Support project teams with data-driven insights and recommendations. Support continual improvement initiatives to improve the quality and accuracy of service and asset data. Analyse data to identify trends, risks, and improvement opportunities. Develop dashboards and reports on service health and performance. Support risk identification and reduction through data analysis. Monitor service data and KPIs to help protect live services. Produce and effectively translate management information to support governance and decision-making. Automate reporting and analysis to improve efficiency. Work with stakeholders to deliver actionable insights. Who can apply for an apprenticeship? To start an apprenticeship, you'll need to be: 16 or over Have the right to live and work in the UK not in full-time education You can apply for an apprenticeship (opens in a new window) while you're still at school but you'll need to be 16 or over by the end of the summer holidays to start the apprenticeship. Please note - if successful you must be 16 or over to undergo the relevant security checks. A condition of your employment is the successful completion of your apprenticeship within the expected duration of 18 months. Failure to meet this requirement may result in HMRC removing you from the Apprenticeship Programme and/or terminating your employment. Your training requirements and probation period will run concurrently. If you do not successfully complete your probation and/or the apprenticeship-where it is a specific requirement of your role-your employment with HMRC may be subject to termination. Your manager will provide you with further details about the training programme, including the structure of assessments and, where applicable, the number of permitted attempts to pass, if they have not already done so. Mandatory Requirements Details: Be able to work at least 30 hours per week (or follow an extended apprenticeship if part-time). Qualifications: Essential Qualifications for the apprenticeship: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) or equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above. Experience with using Excel (in particular pivot tables and XLookup) and Microsoft products (or similar) Important: Candidates should not hold a qualification of the same type, content and level (or above) as this qualification. Candidates who already hold a level 4 or equivalent in a relevant subject are NOT eligible. A condition of your employment is the successful completion of your apprenticeship within the expected duration of 18 months. Failure to meet this requirement may result in HMRC removing you from the Apprenticeship Programme and/or terminating your employment. Once the vacancy is closed, you will receive an invitation to complete an IKM assessment. The assessment will test your knowledge and skills on Data Analytics Once you receive the invitation, you will have 5 days to complete the assessment. Once the test has been completed it will then be reviewed and candidates who meet the minimum threshold will pass through to Sift. Please Note: The assessment itself is timed, and once you begin the test, you will need to complete it within the allocated time limit. We therefore recommend that you start the assessment when you can dedicate sufficient uninterrupted time to complete it. Due to timescales associated with the sift and interview process NO extensions to the assessment deadline will be permitted. If you require any reasonable adjustments to support you in completing the assessment, please let us know as soon as possible so that appropriate arrangements can be considered. Your training requirements and probation period will run concurrently . click apply for full job details

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC spends approximately £800m annually through Statements of Work (SOWs) under Supplier contracts, so it is important that this expenditure delivers value for money. The Statement of Work Centre of Excellence, within HMRC's Commercial Directorate, supports better commercial outcomes across the end-to-end SOW lifecycle. Its work includes commercial assurance, improved processes and workflows, stronger data and management information, and capability building. This new role will manage and improve SoW data, reporting and insight, helping the organisation understand performance, risks, bottlenecks and opportunities for improvement. The postholder will act as the principal point of contact for SoW management information, identifying and developing the dashboards, reporting structures and data views needed to support operational and senior management decision-making. The role will also deliver improvements across the commercial elements of the SoW lifecycle, including the assurance intake and triage process. This will include replacing manual and email-based activity with more structured and automated workflows. The postholder will develop and test prototypes or proofs of concept and work with the Commercial Technology, Data and Reporting team on deployment and ongoing support. This is a commercially focused data and improvement role, combining data analysis, business analysis, process improvement and solution design to provide clear insight, improve governance and support better value for money. In return we offer: Access to learning and development tailored to your role. A working environment that supports a range of flexible working options. A working culture which encourages inclusion and diversity. A civil service pension. Job description The successful candidate will: Own SoW management information, reporting requirements and insight across intake, triage, approvals, delivery and assurance. Analyse complex data to identify trends, risks, bottlenecks, demand, performance issues and opportunities for savings or improvement. Define and shape dashboards, reporting structures and data views that provide clear, consistent and actionable insight. Develop and iteratively test advanced prototypes or proofs of concept using tools such as Power BI, Excel, Power Automate and SharePoint. Lead workflow and process improvement across the commercial SoW lifecycle, including the commercial assurance intake and triage process. Translate business needs into practical data, reporting and workflow requirements, working with TDR on scalable deployment and BAU support. Investigate data quality issues and establish appropriate reporting controls and governance standards. Identify and shape automation and AI-enabled opportunities that reduce manual activity and improve user experience. Person specification Essential criteria Strong data analysis and reporting capability, including turning complex information into clear, meaningful and actionable insight. Experience defining reporting requirements and shaping dashboards or management information using Power BI, Excel or equivalent tools. Experience of business analysis, process improvement and workflow design, including moving from manual or email-based processes to structured or automated solutions. Experience translating business requirements into practical data, reporting and workflow solutions with technical teams. Experience developing and iteratively testing dashboards, prototypes or proofs of concept before wider deployment. Strong stakeholder engagement and influencing skills, including explaining complex issues to non-technical and senior audiences. Experience investigating data quality issues and applying reporting controls and governance. Commercial awareness and the ability to use data and insight to support assurance, value for money and decision-making. Experience with Microsoft Power Platform, SharePoint, SAP Ariba or ServiceNow. Desirable Criteria Data analytics, business intelligence, business analysis, process improvement, Microsoft Power Platform and commercial / procurement experience. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. The CV should highlight evidence of your experience. Your CV should demonstrate how your experience relates to the essential criteria for the role. Please focus on your personal contribution and the outcomes you achieved. You will be presented with two text boxes. The first will ask for your employment history - here you should set it out like a traditional CV, making sure to following the following format: Name of employer Dates worked (to and from) Job title Brief description of your main role / responsibilities (please ensure you match this section against the job advert and Essential Criteria.) A 250-word Personal Statement. This will focus on the behaviour "Communicating and Influencing". Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others. Please provide examples of: Stakeholder engagement. Service improvement. Collaboration. Delivery of business outcomes. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. . click apply for full job details

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This is an exciting opportunity to join HMRC's Chief Digital Product Office within the Digital Communications Services team, which manages HMRC's inbound communication channels and services. Job description As an Associate Product Manager, you will support the delivery and continuous improvement of HMRC's inbound scanning and digital communication services. You will work with multidisciplinary teams, stakeholders and suppliers to understand user and organisational needs, prioritise improvements and help deliver accessible, effective digital services. You will have the opportunity to work on complex, high-profile services during a period of significant transformation, helping to shape enhancements and improvements to live services. You will work with colleagues across product, delivery, user research, design and performance analysis, using evidence and insight to inform product decisions and priorities. HMRC provides learning and development opportunities to help Associate Product Managers build their product management capability and progress their careers in line with the Government Digital and Data profession. This is an exciting opportunity to join HMRC's Chief Digital Product Office within the Digital Communications Services team, which manages HMRC's inbound communication channels and services. Person specification Responsibilities As an Associate Product Manager, you will: Support the delivery and continuous improvement of product features for HMRC's inbound scanning and digital communication services. Define and refine the scope of product features and enhancements, balancing user, business and operational needs. Own and prioritise a backlog of user stories, ensuring priorities align with product goals and deliver value for users and the organisation. Build stakeholder understanding and support for product priorities, decisions and the product roadmap. Work collaboratively with multidisciplinary teams, other government departments and suppliers to shape and improve services. Use user research, service performance information, operational evidence and feedback to identify opportunities for improvement and inform product decisions. Work with researchers and designers to ensure products and services consider user needs and meet relevant accessibility standards. Contribute to HMRC's Product Management community, sharing learning and supporting the development of product management capability across the organisation. Essential Criteria You will need to demonstrate: Experience of delivering or supporting digital products or services in an Agile environment. Experience of translating user, business and operational needs into clear product requirements, improvements or solutions. Experience of prioritising competing requirements or activities to deliver value for users and the organisation. Evidence of building effective relationships with stakeholders and gaining support for product decisions or service improvements. Experience of identifying problems within a product, service or process and implementing effective improvements or solutions. Experience of working collaboratively with multidisciplinary teams, suppliers or delivery partners to deliver or improve services. Experience of using service performance, user insight or operational evidence to inform priorities and improvements. Specialist role context You will be working on services that include high-volume inbound scanning and intelligent document-processing technology, including document classification, data extraction and exception handling. Previous experience of these technologies is not required, but an interest in learning about the technology, operational environment and associated service dependencies will be important. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked to prepare and deliver a 10-minute experienced based Presentation. You will also be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you . click apply for full job details

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. A Head of Business Relationship Manager leads engagement with directorate groups, other senior leaders, and service owners to ensure their complex needs are understood, prioritised, and incorporated into directorate plans. They ensure that progress is communicated throughout the early stages of the end-to-end Change Lifecycle process. They are responsible for ensuring that strategic change initiatives and services are met and communicated to wider stakeholders. Fostering relationships with senior service owners to support their business customers with their key challenges to drive real business value. A Head of Business Relationship Manager will lead and orchestrate the BRM squads to support their customers, ensuring that changing business demands are effectively met and that resources can flex across squads to support. They make a positive impact on the business through aligning with senior managers and business strategy, increased efficiency, and improved communication (through better understanding of customer needs and championing departmental commitment to continual improvement). They help to orchestrate requirements gathering and feasibility assessments of business challenges, supporting the prioritisation of business initiatives in line with IT strategy. Job description Important Information: This is a fantastic opportunity to set direction within a job share partnership. You will be working 22 hours (0.6 FTE) Monday - Wednesday to complement the existing job share. As part of the G6 job share, alongside 3 other G6's, the five of you will co-lead 35 people, including direct line management of 3 G7s. There will be an opportunity to talk to your potential jobs share partner ahead of submitting your application, who is referenced in the contact details at the bottom of this advert. It is strongly encouraged to reach out, including "job share application - Head of BRM" in the subject field. Person specification Key Responsibilities As a Head of Business Relationship Manager, you will: Lead CDIO's collaboration with respective Service Owners and Directorate Groups to drive change initiatives. Cultivate positive relationships with senior stakeholders. Maintaining relationships with Service Owners and Director Generals. Collaborate closely with Service Owners to mediate between business and CDIO priorities. Collaborate with and influence senior stakeholders to enhance the business value delivered from new or existing services and products. Understand the long-term needs of the business, drives and promotes a future state in line with CDIO strategy and communicates this to relevant stakeholders. Triage customer group business change: orchestrating CDIO resources to shape business change and ensure they are tracked and visible to impacted teams across BRM squads. Lead a cross product BRM team, provide comprehensive service views, and aid in portfolio and product/platform level planning. Ensure BRMs maintain an outcome focus that results in technology adoption, delivery, and measurable business value for HMRC from their technology investments. Build strategies for the proactive management of demand of services and capabilities within the organisation. Creates policies and procedures for how demand will be managed and the governance, prioritisation and resource decision making processes. Maintain an awareness of the global needs of the whole enterprise and promote a vision of the benefits of and a common approach to demand management. Communicate and embed strategic management via objectives, accountabilities, and monitoring of progress. Establish wide networks to build technical insight and strategic knowledge. Adhere to CDIO Chief Operating Office practices, processes and standards ensuring compliance and performance metrics are met. Mentor and upskill the BRM team, instilling a culture of accountability, collaboration, business strategy comprehension, and technical skill development in business analysis and agile project management. Contribute to the definition and implementation of the organisation's governance framework and processes. Essential Criteria: • User Focus: Demonstrate experience in meeting the needs of users across a variety of channels, bring insight and expertise in how user needs have changed over time to ensure they're met by the business. • Strategic Thinking: Define strategies and policies, providing guidance to others on working in the strategic context and apply thinking to provide the best service for the end user. Evaluate current strategies to ensure business requirements are being met and exceeded where possible. • Stakeholder relationship management (IT operations): Determine strategic vision and direction, positively influence and communicate recommendations persuasively to important stakeholders. • Service reporting: Use your data analytics skills to enhance business performance. • Service focus: See the bigger picture by taking groups of services and investigating how to get the best of underlying services. • Technical: Show a thorough understanding of the technical concepts required for the role and be able to explain how these fit into the wider technical landscape. • Service management: Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library). • Ownership and initiative: Take accountability for issues that occur and be proactive in searching for potential problems. • Continual service improvement: Analyse current processes and identify and implement opportunities to optimise them. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites include: Telford Plaza, Telford - moving to Parkside Court, Telford Lynx House, Portsmouth - moving to an alternative office in Portsmouth Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Changing and Improving Leadership Seeing the Big Picture Benefits Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) . click apply for full job details

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Risk and Intelligence Service (RIS) is at the heart of HMRC compliance and enforcement activity. The purpose of the Intelligence Deputy Directorate within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact. We do this by: Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making. Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness. Developing and delivering high impacting intervention opportunities to stop and disrupt serious non-compliance. Collaborating with national and international partners to increase our collective impact and capability. Intelligence Services (IS) is the central enabling function to all RIS Intelligence and the broader intelligence community, consistently delivering the highest quality intelligence, information, and services to all. RIS IS consists of circa 300 people across six geographically dispersed locations from Cardiff to Gartcosh. The command is responsible for gathering, assessing, and disseminating intelligence safely and legally, as well as providing real time 24/7/365 support, information, and intelligence to HMRC operational teams and law enforcement partners. Successful candidates will undertake one of several roles listed below, each involving a variety of leadership responsibilities. Job description Successful candidates will be allocated to Hub roles depending on business requirement. Ipswich day shift RIS IS Hub Functions include: Intelligence Acquisition, Co-ordination and Exchange The foundation and core of Intelligence Services delivery model from the: Gateway Exchange Team (GET) and Intelligence Bureau (IB) who provide more than 35,000 intelligence reports per annum in support of criminal investigations by external law enforcement partners Fraud Reporting Gateway (FRG) who receive and process over 150,000 contacts per year from members of the public reporting allegations of suspected tax evasion and customs fraud. Specialist Intelligence Function Responsible for exploring and developing new and innovative ways of identifying emerging threats and exploiting intelligence in partnership with wider teams. Includes: Police Systems Hub (PSH) who update and manage on behalf of HMRC records on the Police National Computer (PNC), the Police National Database (PND) flagging and Organised Crime Group Mapping (OCGM) teams. Internet Intelligence & Investigation (III) who are trained in database exploitation and information retrieval. The III team work with key partners in all areas of HMRC to develop and provide open-source/social media research. Workforce Operations (WFO) responsible for the onboarding, training, and operational integration of both team members and new operational workstreams. WFO are also responsible for Quality Assurance, Auditing, and Data Security compliance across Intelligence Services. Additional Important Information The successful candidate must have a willingness and ability to travel, including overnight stays, to support training, development, and wider organisational needs. Additional Security Information The successful candidate will be required to hold National Security Vetting at Security Check level or a willingness to obtain it before starting the role. Person specification The responsibilities may include, but are not limited to: Demonstrated ability to lead, motivate, and guide teams to achieve high performance. Set clear goals and provide direction to support team development. Role model professional behaviours and foster an inclusive, supportive environment. Excellent written and verbal communication skills. Able to communicate clearly, professionally, and confidently with colleagues and stakeholders at all levels. Maintain open and honest communication to build trust and collaboration. Strong organisational skills with the ability to manage competing priorities and a challenging workload. Proactive approach to problem solving and decision making. Able to work independently to a high standard and contribute effectively as part of a leadership team. Accountable for delivering team productivity and meeting service level agreements. Identify and champion opportunities for continuous improvement in processes and outputs. Lead the development of high-quality intelligence products aligned with HMRC strategies and customer needs. Build and maintain strong working relationships with colleagues and delivery partners to support effective service delivery. Essential Criteria Demonstrates responsibility for own actions and performance, using initiative to drive improvements in team delivery, service quality, and customer outcomes. Role models effective behaviours, communicates openly and honestly, and shows the ability to engage, motivate, and support others in achieving shared goals. Proven ability to build and maintain productive relationships with internal and external stakeholders, applying excellent interpersonal and organisational skills to deliver successful outcomes. Track record of delivering sustainable results under pressure in fast-paced, complex, and ambiguous environments, with sound judgement and critical thinking. Demonstrates strong customer service skills and a commitment to delivering high-quality outcomes that meet the needs of diverse users and partners. Behaviours We'll assess you against these behaviours during the selection process: Leadership Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous and any role relevant experience and qualifications. Please include your most recent 3 roles and align them to the Person Specification. A maximum wordcount up to 500 words should cover all 3 roles. A 750-word Personal Statement. Your Personal Statement should be used to evidence how your skills and experience would be suitable for the advertised role. The Essential Criteria should be fully evidenced. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed via three experienced based questions on Decision making, Communication & Delivering Results. Please prepare examples using the STAR format. Additionally, you will also be asked a behaviour-based question on Leadership to explore in detail what you are capable of. Please prepare examples using the STAR format . click apply for full job details

About the job Job summary The Personal Tax Service Owner is a pivotal strategic leadership role, responsible for the technology products and services that support some of HMRC's most critical Personal Tax services. The portfolio spans multiple products, platforms and channels, and the role owns the technology strategy, roadmap and end-to-end performance of the service. Working in close partnership with senior business leaders, you will translate Personal Tax priorities and customer needs into a coherent technology strategy, balancing the performance and resilience of today's services with the need to simplify, modernise and transform the technology estate. This is a particularly exciting time to take on the role as the Personal Tax technology landscape enters a significant period of change, including procurement/ reprocurement and modernisation of the underlying technology estate. You will provide strategic leadership through this transition, ensuring HMRC remains an intelligent client, shaping our future supplier relationships and ensuring investment and technology choices support HMRC's longer-term business and customer ambitions. The importance of procurement, modernisation, intelligent-client capability and supplier engagement is already reflected in the approved recruitment rationale for the post. As a senior leader within CDPO, you will lead Service Owners and Product Managers across the portfolio, working across HMRC and with industry and strategic suppliers to create modern, sustainable and customer-led services that deliver value for HMRC and the taxpayer. Job description Role Responsibilities Interpret and influence Personal Tax business strategy, translating business, policy and customer needs into a clear technology strategy that drives innovation, modernisation and improved customer outcomes. Own the strategic technology roadmap and end-to-end lifecycle of the Personal Tax portfolio, balancing the resilience, security and performance of critical live services with the longer-term transformation and modernisation of the technology estate. Influence and collaborate with senior business leaders, Service Owners and senior technology colleagues across HMRC, ensuring the portfolio is developed in line with business strategy, architectural direction and HMRC's future operating model. Provide strategic technology leadership through the procurement/reprocurement and modernisation of Personal Tax technology provision, ensuring HMRC maintains strong intelligent-client capability and that future commercial and technology choices support the long-term service strategy. Lead and mobilise Service Owners and Product Managers across a portfolio of IT products and services, owning roadmaps, investment and budgets and driving greater consistency, reuse and simplification across products and platforms. Own the delivery, optimisation and strategic performance of the end-to-end portfolio, making evidence-based prioritisation and investment choices that balance customer outcomes, business value, operational resilience, technical sustainability and affordability. Work across architecture, data, security, engineering and delivery leadership to shape the future technology landscape, managing dependencies and ensuring modernisation decisions support sustainable end-to-end services. Lead senior relationships across a complex supplier ecosystem, shaping supplier and commercial strategies, driving innovation and value from contracts and establishing effective strategic partnerships whilst maintaining accountability for service and delivery performance. Forge relationships across government and industry, bringing external insight, emerging technology and leading practice into the strategic direction and continuous improvement of Personal Tax services. Provide visible and empowering SCS leadership, setting a compelling direction for multidisciplinary teams, developing capability and creating a culture of accountability, collaboration, inclusion and continuous improvement. Person specification The successful candidate will need to demonstrate relevant experience and effective delivery of the following: Essential Criteria Substantial experience operating at a strategic level within a large, complex and business-critical technology environment, setting technology direction and navigating significant complexity, ambiguity and competing priorities. A proven track record of safeguarding and leading critical live technology services whilst delivering major business and technology change and modernisation, balancing transformation ambition and pace with service continuity, resilience, security and performance. Significant experience of major technology procurement, commercial strategy and complex supplier ecosystems, with the ability to operate as an intelligent client, shape strategic supplier relationships and secure long-term value and outcomes. Strong product and service leadership, with experience of owning end-to-end technology strategy across multiple products, platforms and dependencies, translating customer and business priorities into roadmaps, investment decisions and measurable outcomes. Deep applied understanding of technology and emerging approaches, with the ability to make sound strategic choices that balance immediate business needs with longer-term modernisation, architectural integrity and technical sustainability across a complex technology estate. A strong track record of building influential relationships with senior business and technology leaders, operating effectively across organisational boundaries and achieving outcomes where direct authority may not exist. Proven experience of leading and prioritising a substantial and complex portfolio of technology change, managing competing priorities, dependencies, risks, investment and capacity while maintaining focus on customer and business outcomes. Outstanding leadership of large, multidisciplinary and geographically dispersed teams, setting a compelling strategic vision and creating an inclusive culture of trust, autonomy, accountability and continuous improvement. Significant experience of developing technical capability, professions and leadership, combined with strong product and delivery expertise, building organisational capability to support sustainable product, service and delivery performance. Benefits Alongside your salary of £86,000, HM Revenue and Customs contributes £24,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). please see attached candidate pack for benefits Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. This campaign is being managed by HMRC's Executive Resourcing team. All applications should be submitted via Civil Service Jobs no later than 23:55 on Tuesday 24th November 2026 and must include: A CV detailing your career history, key responsibilities and achievements accounting for any employment gaps within the last two years. A Statement of Suitability (no longer than 2 pages long) demonstrating how your experience meets the essential criteria. Your CV and suitability statement will be assessed against the criteria set out in the person specification. Please include your full name on both documents. For all campaign queries including assistance with your application or if you need to discuss a reasonable adjustment, please contact Kavita Kaur, Talent Acquisition Partner at Shortlist The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview. HMRC is a Disability Confident leader and guarantees to interview candidates applying under the Disability Confident Scheme who successfully meet the minimum selection criteria outlined in the person specification. Due Diligence Candidates should declare any perceived conflicts of interest at application, and this may be discussed with you at interview. Informal Conversation Shortlisted candidates will have the opportunity to speak to Sarah McMann prior to interview. This is an informal discussion to allow you to learn more about the role and is not part of the assessment process. Assessment If shortlisted, you will take part in the following assessments: . click apply for full job details