Role: Technical Support Lead (Enterprise Systems) Location: Birmingham (Hybrid - 2 Days a Week On-site) Salary: £36,500 - £46,000 Contract: 12 Month Fixed-Term Network IT are supporting a large, complex organisation in the recruitment of a Technical Support Lead to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement , rather than traditional classroom based training delivery. Role Overview As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources. You'll work closely with HR, Finance, IT, Managed Service Provider, and more while owning a rolling 12 month training and engagement plan aligned to wider system release and improvement activity. Key Responsibilities Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments. Design and maintain high quality in system guidance (walkthroughs, FAQs, knowledge articles) to promote self service and improve user confidence. Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues. Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required. Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities. Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports . Lead stakeholder engagement and communications, including super user groups and system change updates. Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices. Experience Requirements Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption . Proven ability to design and deliver digital first training and support models , including in system guidance and self service resources. Experience analysing Service Desk data to improve system usability and reduce repeat issues. Excellent stakeholder management skills, with the ability to influence and build credibility at all levels. Strong documentation, communication, and organisational skills with high attention to detail. Strategic, analytical, and user focused approach to continuous improvement. Confidence working independently in a complex organisational environment.
May 08, 2026
Role: Technical Support Lead (Enterprise Systems) Location: Birmingham (Hybrid - 2 Days a Week On-site) Salary: £36,500 - £46,000 Contract: 12 Month Fixed-Term Network IT are supporting a large, complex organisation in the recruitment of a Technical Support Lead to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement , rather than traditional classroom based training delivery. Role Overview As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources. You'll work closely with HR, Finance, IT, Managed Service Provider, and more while owning a rolling 12 month training and engagement plan aligned to wider system release and improvement activity. Key Responsibilities Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments. Design and maintain high quality in system guidance (walkthroughs, FAQs, knowledge articles) to promote self service and improve user confidence. Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues. Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required. Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities. Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports . Lead stakeholder engagement and communications, including super user groups and system change updates. Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices. Experience Requirements Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption . Proven ability to design and deliver digital first training and support models , including in system guidance and self service resources. Experience analysing Service Desk data to improve system usability and reduce repeat issues. Excellent stakeholder management skills, with the ability to influence and build credibility at all levels. Strong documentation, communication, and organisational skills with high attention to detail. Strategic, analytical, and user focused approach to continuous improvement. Confidence working independently in a complex organisational environment.
Role: SAP Basis Administrator (Career Pathway to SAP HANA Data Platform Specialist) Salary: £50,000 - £62,000 Location: Birmingham (Hybrid - 3 Days On-site Weekly) Contract Type: Permanent Requirements: Eligible for Security Clearance Network IT is recruiting for an SAP Basis Administrator to join our client's Enterprise Systems team in Birmingham. This is a fantastic opportunity to join the organisation at a critical time, as they are actively migrating from SAP ECC 6.0 to SAP S/4HANA , modernising their SAP landscape and data platform. This role has been specifically positioned to support someone who wants to develop into an SAP HANA Data Platform Specialist . You will work alongside senior SAP Basis colleagues , supported by a strategic third party SAP partner , gaining hands-on exposure to SAP HANA administration, platform optimisation, and best practice SAP architectures. Your development will be actively supported through formal SAP training and certifications , ensuring long-term career progression within the SAP HANA ecosystem. Due to the nature of the work, the successful candidate must be eligible for Security Clearance (SC). Key Responsibilities As an SAP Basis Administrator, you will play a critical role in maintaining and developing the SAP technical platform while building advanced SAP HANA skills: Provide day-to-day SAP Basis administration across the SAP landscape. Support SAP HANA platform operations , including monitoring, health checks, and performance analysis. Assist with the ECC 6.0 to S/4HANA migration , upgrades, and landscape transformation activities. Administer transports, system refreshes, client copies, and landscape coordination. Support patching, upgrades, and maintenance activities across SAP systems. Perform user administration, roles, and authorisations , ensuring security and compliance. Monitor system availability, capacity, and performance, escalating complex issues where required. Support backup, recovery, and high availability processes for SAP and HANA platforms. Work closely with senior BASIS colleagues and third-party SAP specialists on platform improvements. Operate within ITIL-aligned service, incident, and change management processes. Maintain technical documentation, runbooks, and operational procedures. Experience & Skills Required 2-4 years' experience in an SAP Basis or SAP technical administration role. Strong understanding of SAP Basis fundamentals. Exposure to SAP HANA environments , either operationally or through project work. Experience supporting SAP upgrades, patching, or system migrations. Familiarity with Linux-based SAP environments. Strong troubleshooting skills and a proactive learning mindset. Experience working within ITIL-based service environments. Desirable Experience Experience supporting ECC to S/4HANA migrations. Exposure to SAP HANA performance tuning or platform optimisation. Experience working with SAP delivery partners or system integrators. Interest in developing skills in automation, Scripting, or modern SAP architectures. SAP or infrastructure certifications. Career Development & Progression This role is designed to provide a structured route into SAP HANA Data Platform specialism , offering: Hands-on experience within an active S/4HANA migration programme. Daily collaboration with senior SAP Basis professionals. Support from an established third-party SAP partner. Funded SAP training and certifications to support long-term career growth. Exposure to modern SAP HANA platform architecture and optimisation.
May 08, 2026
Full time
Role: SAP Basis Administrator (Career Pathway to SAP HANA Data Platform Specialist) Salary: £50,000 - £62,000 Location: Birmingham (Hybrid - 3 Days On-site Weekly) Contract Type: Permanent Requirements: Eligible for Security Clearance Network IT is recruiting for an SAP Basis Administrator to join our client's Enterprise Systems team in Birmingham. This is a fantastic opportunity to join the organisation at a critical time, as they are actively migrating from SAP ECC 6.0 to SAP S/4HANA , modernising their SAP landscape and data platform. This role has been specifically positioned to support someone who wants to develop into an SAP HANA Data Platform Specialist . You will work alongside senior SAP Basis colleagues , supported by a strategic third party SAP partner , gaining hands-on exposure to SAP HANA administration, platform optimisation, and best practice SAP architectures. Your development will be actively supported through formal SAP training and certifications , ensuring long-term career progression within the SAP HANA ecosystem. Due to the nature of the work, the successful candidate must be eligible for Security Clearance (SC). Key Responsibilities As an SAP Basis Administrator, you will play a critical role in maintaining and developing the SAP technical platform while building advanced SAP HANA skills: Provide day-to-day SAP Basis administration across the SAP landscape. Support SAP HANA platform operations , including monitoring, health checks, and performance analysis. Assist with the ECC 6.0 to S/4HANA migration , upgrades, and landscape transformation activities. Administer transports, system refreshes, client copies, and landscape coordination. Support patching, upgrades, and maintenance activities across SAP systems. Perform user administration, roles, and authorisations , ensuring security and compliance. Monitor system availability, capacity, and performance, escalating complex issues where required. Support backup, recovery, and high availability processes for SAP and HANA platforms. Work closely with senior BASIS colleagues and third-party SAP specialists on platform improvements. Operate within ITIL-aligned service, incident, and change management processes. Maintain technical documentation, runbooks, and operational procedures. Experience & Skills Required 2-4 years' experience in an SAP Basis or SAP technical administration role. Strong understanding of SAP Basis fundamentals. Exposure to SAP HANA environments , either operationally or through project work. Experience supporting SAP upgrades, patching, or system migrations. Familiarity with Linux-based SAP environments. Strong troubleshooting skills and a proactive learning mindset. Experience working within ITIL-based service environments. Desirable Experience Experience supporting ECC to S/4HANA migrations. Exposure to SAP HANA performance tuning or platform optimisation. Experience working with SAP delivery partners or system integrators. Interest in developing skills in automation, Scripting, or modern SAP architectures. SAP or infrastructure certifications. Career Development & Progression This role is designed to provide a structured route into SAP HANA Data Platform specialism , offering: Hands-on experience within an active S/4HANA migration programme. Daily collaboration with senior SAP Basis professionals. Support from an established third-party SAP partner. Funded SAP training and certifications to support long-term career growth. Exposure to modern SAP HANA platform architecture and optimisation.
Role: Technical Support Lead (Enterprise Systems) Location: Birmingham (Hybrid - 2 Days a Week On-site) Salary: £36,500 - £46,000 Contract: 12 Month Fixed-Term Network IT are supporting a large, complex organisation in the recruitment of a Technical Support Lead to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement , rather than traditional classroom based training delivery. Role Overview As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources. You'll work closely with HR, Finance, IT, Managed Service Provider, and more while owning a rolling 12 month training and engagement plan aligned to wider system release and improvement activity. Key Responsibilities Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments. Design and maintain high quality in system guidance (walkthroughs, FAQs, knowledge articles) to promote self service and improve user confidence. Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues. Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required. Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities. Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports . Lead stakeholder engagement and communications, including super user groups and system change updates. Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices. Experience Requirements Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption . Proven ability to design and deliver digital first training and support models , including in system guidance and self service resources. Experience analysing Service Desk data to improve system usability and reduce repeat issues. Excellent stakeholder management skills, with the ability to influence and build credibility at all levels. Strong documentation, communication, and organisational skills with high attention to detail. Strategic, analytical, and user focused approach to continuous improvement. Confidence working independently in a complex organisational environment.
May 08, 2026
Role: Technical Support Lead (Enterprise Systems) Location: Birmingham (Hybrid - 2 Days a Week On-site) Salary: £36,500 - £46,000 Contract: 12 Month Fixed-Term Network IT are supporting a large, complex organisation in the recruitment of a Technical Support Lead to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement , rather than traditional classroom based training delivery. Role Overview As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources. You'll work closely with HR, Finance, IT, Managed Service Provider, and more while owning a rolling 12 month training and engagement plan aligned to wider system release and improvement activity. Key Responsibilities Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments. Design and maintain high quality in system guidance (walkthroughs, FAQs, knowledge articles) to promote self service and improve user confidence. Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues. Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required. Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities. Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports . Lead stakeholder engagement and communications, including super user groups and system change updates. Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices. Experience Requirements Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption . Proven ability to design and deliver digital first training and support models , including in system guidance and self service resources. Experience analysing Service Desk data to improve system usability and reduce repeat issues. Excellent stakeholder management skills, with the ability to influence and build credibility at all levels. Strong documentation, communication, and organisational skills with high attention to detail. Strategic, analytical, and user focused approach to continuous improvement. Confidence working independently in a complex organisational environment.
Role: IT Field Operations Manager Location: Marston Green (On-site for Probation, Hybrid Once Passed) Salary: £30,000 - £35,000 (depending on experience) Network IT are supporting a large organisation in the search for an experienced IT Field Operations Manager to lead and own their client-facing IT Field Support operation . This role is responsible for managing field-based IT services, coordinating Field Engineers in reaction to tickets and client calls, and acting as the most senior technical escalation point for field incidents. This position combines operational leadership, hands-on technical expertise, and client service ownership . You will ensure the efficient delivery of onsite support while maintaining high service standards, strong SLA performance, and excellent client relationships. Due to the field-based nature of this role, the successful candidate must hold a full UK driving licence and be flexible to travel between sites as required. Role Overview As the IT Field Operations Manager , you will take end-to-end responsibility for the IT Field Support function. You will manage the day-to-day operation of field services, ensuring Field Engineers are dispatched efficiently in response to support tickets and calls, while also providing senior-level technical oversight. You will serve as the primary escalation point for complex and high-impact issues, guiding engineers through resolution and contributing technically when required. The role plays a key part in maintaining stable client IT operations, improving field service performance, and proactively reducing recurring incidents. Key Responsibilities Lead and manage the IT Field Support function , ensuring high quality onsite support for clients Coordinate and dispatch Field Engineers in response to tickets, incidents, and client calls, maintaining SLA performance Act as the senior technical escalation point , providing expert guidance and hands on support when required Manage, mentor, and develop the Field Engineering team, driving performance and technical standards Serve as a key client contact during service issues and escalations, maintaining strong working relationships Drive continuous improvement by identifying recurring issues, improving processes, and supporting onsite projects and asset management Essential Skills & Experience Strong background in IT Field Support or Deskside Support environments Proven experience managing or leading field-based IT operations or teams Hands-on technical experience with: Windows 11, Microsoft 365 (Outlook, Teams), and macOS Laptops, desktops, printers, and mobile devices (iOS/Android) Solid understanding of basic networking (patching, VLANs, WiFi troubleshooting) Experience working with ITSM tools (eg ServiceNow) and deployment tools such as Intune Confidence acting as a senior escalation point in a reactive, client-focused environment Excellent communication skills and ability to remain calm under pressure
May 07, 2026
Full time
Role: IT Field Operations Manager Location: Marston Green (On-site for Probation, Hybrid Once Passed) Salary: £30,000 - £35,000 (depending on experience) Network IT are supporting a large organisation in the search for an experienced IT Field Operations Manager to lead and own their client-facing IT Field Support operation . This role is responsible for managing field-based IT services, coordinating Field Engineers in reaction to tickets and client calls, and acting as the most senior technical escalation point for field incidents. This position combines operational leadership, hands-on technical expertise, and client service ownership . You will ensure the efficient delivery of onsite support while maintaining high service standards, strong SLA performance, and excellent client relationships. Due to the field-based nature of this role, the successful candidate must hold a full UK driving licence and be flexible to travel between sites as required. Role Overview As the IT Field Operations Manager , you will take end-to-end responsibility for the IT Field Support function. You will manage the day-to-day operation of field services, ensuring Field Engineers are dispatched efficiently in response to support tickets and calls, while also providing senior-level technical oversight. You will serve as the primary escalation point for complex and high-impact issues, guiding engineers through resolution and contributing technically when required. The role plays a key part in maintaining stable client IT operations, improving field service performance, and proactively reducing recurring incidents. Key Responsibilities Lead and manage the IT Field Support function , ensuring high quality onsite support for clients Coordinate and dispatch Field Engineers in response to tickets, incidents, and client calls, maintaining SLA performance Act as the senior technical escalation point , providing expert guidance and hands on support when required Manage, mentor, and develop the Field Engineering team, driving performance and technical standards Serve as a key client contact during service issues and escalations, maintaining strong working relationships Drive continuous improvement by identifying recurring issues, improving processes, and supporting onsite projects and asset management Essential Skills & Experience Strong background in IT Field Support or Deskside Support environments Proven experience managing or leading field-based IT operations or teams Hands-on technical experience with: Windows 11, Microsoft 365 (Outlook, Teams), and macOS Laptops, desktops, printers, and mobile devices (iOS/Android) Solid understanding of basic networking (patching, VLANs, WiFi troubleshooting) Experience working with ITSM tools (eg ServiceNow) and deployment tools such as Intune Confidence acting as a senior escalation point in a reactive, client-focused environment Excellent communication skills and ability to remain calm under pressure
Network IT Recruitment
Milton Keynes, Buckinghamshire
Network IT is currently recruiting for a ServiceNow Developer to join our client on a 6 month initial contract. Please note, this is an SC Cleared role and you MUST hold a British Passport to be considered for this. We can consider candidates without live SC Clearance. Our client is looking for an experienced developer, with a collaborative and user focused mindset, who can work across ServiceNow modules to improve service delivery and business processes. You'll focus on customizations, optimizing applications, building features and integrations with other systems. Role: ServiceNow Developer Duration: 6 months Rate: £590 per day Status: Inside IR35 Location: Milton Keynes Working Pattern: Hybrid - 3 days per week onsite Key Skills Required Background in ServiceNow Development - working with various modules such as ITSM/ITOM/ITBM/HRSD/CSM Use of ServiceNow Studio, Flow Designer and App Engineer Javascript/REST/SOAP Must have a collaborative mindset, to work with various stakeholders and users to improve the user experience of the platform Delivering automation and leveraging API's Understanding of ServiceNow data models, ACLs, roles, and platform security. ITIL/Agile/Scrum experience MUST be a British Passport holder, with eligibility for SC Clearance
May 07, 2026
Contractor
Network IT is currently recruiting for a ServiceNow Developer to join our client on a 6 month initial contract. Please note, this is an SC Cleared role and you MUST hold a British Passport to be considered for this. We can consider candidates without live SC Clearance. Our client is looking for an experienced developer, with a collaborative and user focused mindset, who can work across ServiceNow modules to improve service delivery and business processes. You'll focus on customizations, optimizing applications, building features and integrations with other systems. Role: ServiceNow Developer Duration: 6 months Rate: £590 per day Status: Inside IR35 Location: Milton Keynes Working Pattern: Hybrid - 3 days per week onsite Key Skills Required Background in ServiceNow Development - working with various modules such as ITSM/ITOM/ITBM/HRSD/CSM Use of ServiceNow Studio, Flow Designer and App Engineer Javascript/REST/SOAP Must have a collaborative mindset, to work with various stakeholders and users to improve the user experience of the platform Delivering automation and leveraging API's Understanding of ServiceNow data models, ACLs, roles, and platform security. ITIL/Agile/Scrum experience MUST be a British Passport holder, with eligibility for SC Clearance
