Network IT Recruitment
Role: Functional Consultant - Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 - 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation , we are seeking an experienced Functional Consultant to act as the functional lead for Microsoft Dynamics 365 Customer Engagement (CE) . More specifically, Customer Insights and Customer Journeys , supporting the organisation in delivering data-driven, personalised customer experiences at scale. This is a senior, hands-on role within IT Services, combining functional leadership, solution design, and delivery accountability. Role Overview and Responsibilities As the Functional Lead for Dynamics 365 CE , you will own the functional design, configuration, and optimisation of Customer Insights and Customer Journeys , ensuring the platform delivers measurable business value and aligns with wider digital strategy. You will work closely with Business Analysts, architects, delivery teams, and stakeholders to shape how customer data, engagement, and automation are designed and implemented across the organisation. Key responsibilities include: Acting as functional lead for Dynamics 365 CE , with deep ownership of Customer Insights and Customer Journeys capabilities. Leading functional solution design across customer data platforms, engagement journeys, and integrated digital services. Translating business requirements into scalable Dynamics 365 CE solutions, balancing functionality, usability, security, and performance. Providing functional leadership across the full delivery life cycle - requirements, configuration, testing, release, and third-line support. Advising on best practice use of customer data, segmentation, orchestration, and insight-driven journeys . Overseeing functional testing, traceability, and assurance for Dynamics 365 CE implementations. Collaborating with technical teams to ensure integrations, data flows, and solutions align with enterprise architecture. Supporting stakeholder engagement and acting as a trusted advisor on customer engagement technologies and platforms. Driving continuous improvement, innovation, and adoption across the Dynamics 365 CE estate. Essential Skills and Experience To be successful in this role, you will bring: Proven experience as a Functional Consultant or Functional Lead for Microsoft Dynamics 365 CE . Hands-on expertise with Dynamics 365 Customer Insights and Customer Journeys , including configuration and functional design. Strong understanding of customer data platforms, segmentation, engagement orchestration, and analytics . Experience delivering enterprise-scale solutions across the full software delivery life cycle. Ability to lead functional design decisions and influence solution direction. Strong stakeholder management skills and the ability to bridge business, technical, and delivery teams. Experience working in Agile or hybrid delivery environments . Excellent analytical and problem-solving skills, with a pragmatic, delivery-focused mindset. Desirable Experience Experience integrating Dynamics 365 CE with wider digital platforms and data services. Exposure to UX, usability, and customer experience design principles . Experience in large, complex organisations. Involvement in supplier management, vendor-led delivery, or procurement activity.
Role: Functional Consultant - Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 - 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation , we are seeking an experienced Functional Consultant to act as the functional lead for Microsoft Dynamics 365 Customer Engagement (CE) . More specifically, Customer Insights and Customer Journeys , supporting the organisation in delivering data-driven, personalised customer experiences at scale. This is a senior, hands-on role within IT Services, combining functional leadership, solution design, and delivery accountability. Role Overview and Responsibilities As the Functional Lead for Dynamics 365 CE , you will own the functional design, configuration, and optimisation of Customer Insights and Customer Journeys , ensuring the platform delivers measurable business value and aligns with wider digital strategy. You will work closely with Business Analysts, architects, delivery teams, and stakeholders to shape how customer data, engagement, and automation are designed and implemented across the organisation. Key responsibilities include: Acting as functional lead for Dynamics 365 CE , with deep ownership of Customer Insights and Customer Journeys capabilities. Leading functional solution design across customer data platforms, engagement journeys, and integrated digital services. Translating business requirements into scalable Dynamics 365 CE solutions, balancing functionality, usability, security, and performance. Providing functional leadership across the full delivery life cycle - requirements, configuration, testing, release, and third-line support. Advising on best practice use of customer data, segmentation, orchestration, and insight-driven journeys . Overseeing functional testing, traceability, and assurance for Dynamics 365 CE implementations. Collaborating with technical teams to ensure integrations, data flows, and solutions align with enterprise architecture. Supporting stakeholder engagement and acting as a trusted advisor on customer engagement technologies and platforms. Driving continuous improvement, innovation, and adoption across the Dynamics 365 CE estate. Essential Skills and Experience To be successful in this role, you will bring: Proven experience as a Functional Consultant or Functional Lead for Microsoft Dynamics 365 CE . Hands-on expertise with Dynamics 365 Customer Insights and Customer Journeys , including configuration and functional design. Strong understanding of customer data platforms, segmentation, engagement orchestration, and analytics . Experience delivering enterprise-scale solutions across the full software delivery life cycle. Ability to lead functional design decisions and influence solution direction. Strong stakeholder management skills and the ability to bridge business, technical, and delivery teams. Experience working in Agile or hybrid delivery environments . Excellent analytical and problem-solving skills, with a pragmatic, delivery-focused mindset. Desirable Experience Experience integrating Dynamics 365 CE with wider digital platforms and data services. Exposure to UX, usability, and customer experience design principles . Experience in large, complex organisations. Involvement in supplier management, vendor-led delivery, or procurement activity.
Network IT Recruitment
Role: Power Pages Developer Location: Birmingham (Hybrid - 2 Days Per Month Onsite) Salary: £36,000 - £46,000 Contract: Fixed-Term (12 Months) Network IT are supporting our client as they continue to expand and mature their Microsoft Power Platform capability. We're looking for a Power Pages Developer to take ownership of designing and delivering modern, secure, and scalable applications and portals that drive real business impact. This role offers genuine influence over platform direction, standards, and best practice, within a collaborative and forward thinking digital team. Role Overview and Responsibilities As a Power Pages Developer , you will be responsible for the end to end delivery of Power Platform solutions, working across applications, automation, integrations, and architecture. You'll work closely with stakeholders to translate business needs into elegant, maintainable solutions while helping shape the organisation's Power Platform strategy. Key responsibilities include: Designing and building applications and web portals using Power Apps (Canvas and Model Driven) and Power Pages . Automating business processes with Power Automate and integrating solutions across Dataverse, Dynamics 365 CE, SharePoint, and Azure . Acting as a technical authority on Power Platform architecture , coding standards, security, and governance. Collaborating directly with business stakeholders to gather requirements and deliver scalable, user focused solutions. Supporting solution life cycle management, including environments, deployments, and ongoing optimisation. Mentoring and supporting other developers, promoting continuous improvement and innovation across the team. Essential Skills and Experience To be successful in this role, you will bring: Proven commercial experience across the Microsoft Power Platform and Dynamics 365 CE . Strong hands on experience with Power Apps, Power Automate, and Power Pages (Portals) . Solid technical skills including Dataverse design, JavaScript, C#, plugins, and custom APIs . Experience integrating enterprise systems using Azure services such as Logic Apps, Functions, and Service Bus. Experience working in Agile delivery environments with exposure to DevOps and CI/CD practices. Strong communication skills, with the ability to explain technical concepts to non technical audiences.
Role: Power Pages Developer Location: Birmingham (Hybrid - 2 Days Per Month Onsite) Salary: £36,000 - £46,000 Contract: Fixed-Term (12 Months) Network IT are supporting our client as they continue to expand and mature their Microsoft Power Platform capability. We're looking for a Power Pages Developer to take ownership of designing and delivering modern, secure, and scalable applications and portals that drive real business impact. This role offers genuine influence over platform direction, standards, and best practice, within a collaborative and forward thinking digital team. Role Overview and Responsibilities As a Power Pages Developer , you will be responsible for the end to end delivery of Power Platform solutions, working across applications, automation, integrations, and architecture. You'll work closely with stakeholders to translate business needs into elegant, maintainable solutions while helping shape the organisation's Power Platform strategy. Key responsibilities include: Designing and building applications and web portals using Power Apps (Canvas and Model Driven) and Power Pages . Automating business processes with Power Automate and integrating solutions across Dataverse, Dynamics 365 CE, SharePoint, and Azure . Acting as a technical authority on Power Platform architecture , coding standards, security, and governance. Collaborating directly with business stakeholders to gather requirements and deliver scalable, user focused solutions. Supporting solution life cycle management, including environments, deployments, and ongoing optimisation. Mentoring and supporting other developers, promoting continuous improvement and innovation across the team. Essential Skills and Experience To be successful in this role, you will bring: Proven commercial experience across the Microsoft Power Platform and Dynamics 365 CE . Strong hands on experience with Power Apps, Power Automate, and Power Pages (Portals) . Solid technical skills including Dataverse design, JavaScript, C#, plugins, and custom APIs . Experience integrating enterprise systems using Azure services such as Logic Apps, Functions, and Service Bus. Experience working in Agile delivery environments with exposure to DevOps and CI/CD practices. Strong communication skills, with the ability to explain technical concepts to non technical audiences.
