Computappoint

Permanent Central London - Hybrid Up to £70,000 A leading global provider of managed IT services, cloud expertise, AI solutions, and digital transformation is seeking an experienced Service Delivery Manager to join the team and help drive exceptional service delivery for their prestigious clients. This role offers the chance to own service governance, build lasting client relationships, and contribute to high-impact enterprise managed service deals in a supportive, collaborative environment committed to employee growth and wellbeing. Job Title: Service Delivery Manager Job Type: Permanent Location: Central London Hybrid: Occasional travel to London office plus when needed on customer site The Role : Build and nurture strong client relationships, focusing on positive sentiment, satisfaction, and proactive engagement to anticipate and prevent escalations. Lead regular service reviews, ensure consistent face-to-face interaction, and promote the value clients derive from in-house services. Support integrated account planning, renewals, and relationship mapping. Maintain up-to-date service design documentation, service catalogues, and manage vendor/third-party agreements. Identify, log, and manage risks/issues; lead service improvement initiatives and ensure contractual adherence. Collaborate on contract changes, demand planning, scope management, budgeting, cost tracking, invoicing, and financial risk mitigation. Support audits, compliance, and SME input for service management areas. Own service level performance across engagements: proactively manage SLAs/KPIs, monitor trends, implement corrective actions, and drive continuous improvement. Ensure alignment with ITIL best practices; act as escalation point for critical incidents, lead major incident management, root cause analysis, and proactive problem management. What We're Looking For: 5+ years' experience within a Managed Service Provider, ideally with large enterprise customers. Strong ITIL exposure with relevant certification (eg, ITIL Foundation or higher). Strong technical understanding of IT infrastructure. Customer-centric mindset with proven experience in customer success, relationship building, and driving satisfaction/continual improvement. Track record in developing/implementing processes, cost management, invoicing, budgeting, and financial tracking. Experience in ITIL-based service management (incident, problem, change, SLA/KPI tracking). Team leadership, performance coaching, and ability to work collaboratively across shared services. Experience in enterprise managed services, service governance, and performance management is highly desirable. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.

Permanent Central London - Hybrid Up to £70,000 A leading provider of end-to-end IT services, cloud expertise, AI solutions, and resource augmentation worldwide is seeking an experienced customer success manager to champion customer success for global clients. you'll play a key role in ensuring customers realise maximum value from our managed services, AI innovations, cloud solutions, and resource augmentation offerings. Job Title: Customer Success Manager Job Type: Permanent Working Arrangement: Hybrid - occasional travel into the London office Office Location: Central London Salary: Up to £70,000 (+ bonus) The Role : Build and nurture strong client relationships across all organisational levels, focusing on customer outcomes, sentiment, satisfaction, and proactive value realisation from services and solutions. Lead regular service reviews, anticipate and manage down escalations through proactive engagement, and ensure consistent face-to-face interaction (where feasible). Communicate effectively with internal leadership and external stakeholders to advocate for customer needs; support integrated account planning, renewals, and key milestones. Collaborate with account managers on relationship mapping, identifying champions and stakeholders. Maintain up-to-date customer success plans and documentation aligned with contracts and goals; ensure accessibility of service catalogues and signpost to relevant offerings. Manage vendor relationships and third-party agreements to support optimal customer outcomes. Provide comprehensive Back Office support, including administration, onboarding coordination, process optimisation, accurate documentation of interactions and deliverables, report preparation, and renewal support. Facilitate smooth onboarding of new accounts and resources, ensuring compliance and operational readiness. Track invoices/POs, monitor financial performance, manage budgets, review vendor service levels (including penalties/rewards), and address payment delays. Manage resource augmentation demands from qualification through onboarding and delivery; maintain communication with resources and stakeholders. Leverage experience in people-based services, onboarding/line managing large remote (including offshore) teams, performance management, and handling challenging conversations for positive results. What We're Looking For: 5+ years of Customer Success experience, preferably in a resource augmentation or people-based services environment. Strong customer-centric mindset with proven track record in developing client relationships, driving satisfaction, continual improvement, and handling escalations. Excellent communication, presentation, facilitation, negotiation, and stakeholder management skills across all levels. Experience developing and implementing effective processes, budgeting, cost control, vendor/contract management, and continuous service improvement (CSI). Self-motivated, flexible, adaptable to changing customer/team/organisational needs, and open to new ideas. Technical awareness (networks, cloud, infrastructure, AI) is advantageous. Strong people management skills, including onboarding, line managing, and performance coaching remote/offshore resources. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.

Initial 5 month contract 3 days on-site (Central London) Up to £1000 per day (Inside IR35) This is an exciting opportunity to lead global compute and storage operations for a prestigious financial services organisation. you'll play a pivotal role in supporting high-performance electronic trading infrastructure in a fast-paced, regulated financial services environment. Join a dynamic team where your expertise in Linux, storage, backup, and automation will directly contribute to service reliability, security, and innovation at global scale. Job Title: Global Head of Compute & Storage Job Type: Initial 5 month Contract Location: Central London Working Arrangement: Hybrid (3 days per week) The Role: Lead the management of global Linux Compute, Storage, data protection, archiving hardware/software, ensuring adherence to data retention policies and agreed service levels Oversee platform maintenance, upgrades, service improvements, and full life cycle management (deployment, patching, decommissioning) Provide technical leadership, act as the data protection SME, and deliver multiyear technology roadmaps Drive automation using Ansible, Infrastructure as Code principles, and tools like Red Hat Satellite/AAP Manage day-to-day team operations, engineering resources, budgets, and on-call rotation (follow-the-Sun model) Ensure global alignment of standards, support audits/compliance, and collaborate closely with InfoSec for robust security Proactively enhance system stability, performance, security, and produce RCAs, documentation, and Jira-based reporting What We're Looking For 10+ years' management experience of enterprise storage & backup infrastructure and teams 10+ years' experience with storage solutions 8+ years in data protection Strong Linux administration expertise (RedHat preferred), including security, performance tuning, IaC, and Ansible (including Satellite management) Experience with Red Hat AAP/AWX, Bash/Python Scripting, Git/GitLab pipelines Monitoring knowledge (Elasticsearch/OpenSearch, Prometheus) Solid understanding of TCP/IP, multicast, network load balancers (F5 or similar), SAN/NAS, enterprise backup technologies, LTO, S3, shared/block storage Significant experience in enterprise-scale infrastructure, preferably in regulated environments (Financial Services highly desirable) Exposure to x86 hardware (HPE OneView, Dell, ICC a plus), public cloud (AWS mainly), and databases from a protection perspective Proven ability to articulate cyber threats, risks, and recovery strategies; engage with audits; and produce professional architectural designs To be considered, please ensure you complete your application via LinkedIn on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Salary Range: £80,000 to £85,250 Employment Type: Permanent Location: Central London (Hybrid) Senior Platform Engineer Salary Range: £80,000 to £85,250 (based on candidate experience) Employment Type : Permanent Hybrid Model : Mostly remote, UK only (may require up to 1 day in office per week) Office Location : Central London Client Sector: IT Consultancy & IT Services Candidate Experience: 5+ years in similar role About the Role: My client, a leading UK based IT Solutions Consultancy, are seeking a Senior Platform Engineer to join their expanding, industry renowned Platform Engineering team. This is a brand new position, that is required in order to support Platform Services across the organisation's constantly growing portfolio of global clients. Tech Stack: Infrastructure Platforms (VMware/Linux/Automation & Containers/Kubernetes) Experience with tools such as (but not limited to): Zabbix, Grafana, Cribl, Prometheus, Ansible, Terraform, Puppet/Chef, VAST, WEKA Exposure to GPU technology Relevant knowledge and skills in VMware environments encompassing VCF, SRM, HCX, VCDA, VVF, NSX etc a plus. Key Responsibilities: Act as a Senior member within the Platform Engineering team (ability to lead and mentor team members when required. Contribute to projects, using your wealth of knowledge & hands-on practical experience. Develop and support global platform infrastructure , utilising a wide range of tools, and services Continuously improve platform capabilities through innovation and feedback Automate infrastructure provisioning, deployment, and operations Apply infrastructure-as-code and configuration management best practices Contribute to solution design & deployment Delivering Customer projects within required timeframes Essential Experience/Skills: 5+ years experience in a similar role Strong hands-on experience using various technologies (see Tech Stack above) Strong understanding of solution design & deployment Excellent communication skills, and the ability to clearly describe elements of projects & consult during projects To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Salary Range: £70,000 to £79,500 Employment Type: Permanent Location: Central London (Hybrid) Platform Engineer Salary Range: £70,000 to £79,500 (based on candidate experience) Employment Type : Permanent Hybrid Model : Based on client needs, mostly remote (may require several days in office at clients request) Office Location : Central London Client Sector: IT Consultancy & IT Services Candidate Experience: 2+ years in similar role About the Role: My client, a leading UK based IT Solutions Consultancy, are seeking a Platform Engineer to join their expanding, industry renowned Platform Engineering team. This is a brand new position, that is required to support Platform Services across the organisation's constantly growing portfolio of global clients. Tech Stack: Infrastructure Platforms (VMware/Linux/Automation & Containers/Kubernetes) Experience with tools such as (but not limited to): Zabbix, Grafana, Cribl, Prometheus, Ansible, Terraform, Puppet/Chef, VAST, WEKA Exposure to GPU technology Relevant knowledge and skills in VMware environments encompassing VCF, SRM, HCX, VCDA, VVF, NSX etc a plus. Key Responsibilities: Provide practical, hands-on support within the Platform Engineering team Contribute to projects, using your knowledge & previous hands-on practical experience. Develop and support global platform infrastructure , utilising a wide range of tools, and services Continuously improve platform capabilities through innovation and feedback Automate infrastructure provisioning, deployment, and operations Apply infrastructure-as-code and configuration management best practices Contribute to solution design & deployment Delivering Customer projects within required timeframes Essential Experience/Skills: 2+ years experience in a similar role SC Security Clearance: Candidates must be eligible to gain this in-future Good hands-on experience using various technologies (see Tech Stack above) Strong understanding of solution design & deployment Excellent communication skills, and the ability to clearly describe elements of projects & consult during projects To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Supplier Security Assurance Manager (SC Cleared) Employment Type : Contract Day Rate: £550 to £580 p/d Inside IR35 (based on candidate experience) IR35 Status : Inside IR35 Contract Length: 6-months (likely to extend indefinitely) Hybrid Model (Subject to customer requirement): Mostly remote, may occasionally require 1-2 days per week on-site in London office, as well as attendance to client sites for audits/essential meetings etc. Office/Customer Locations: Office locations are spread throughout the country (mostly London, occasionally Leeds, Manchester, Newcastle). Travel to Customer Sites: Expensed by client. Security Clearance : Active SC Clearance (Essential) About the Client and Role: My client, a leading Cyber Security Services provider that specialise in supporting security services to the public sector, such as Police, Government & Defence, is seeking a Supplier Security Assurance Manager to lend their expertise of Security Supplier Assurance. The candidate will be expected to support the delivery of the Supplier Security Assurance process throughout all stages of procurement/contract interactions. Responsibilities will include identifying risks, reporting, security reviews & auditing and ensuring minimum security standards are consistently met. Security Clearance: Active SC is essential Highly Desirable: Experience in Central Government/providing services to government departments Main Responsibilities: Auditing of suppliers for security purposes. Candidates must have outstanding skill producing clear and well documented audits. Ensure security due diligence is conducted on all bid applications as part of the procurement process. Identify physical, personnel and information security risks and/or vulnerabilities and report these prior to contract award. Work with business to provide suppliers with early insight into the mandatory minimums security requirements expected of them during the life of a contract. Supporting and ensuring consistency in approach for the delivery of Supplier Security Assurance across Commercial Directorate Conduct on-going assurance activities post contract award to ensure supplier maintain compliance with minimum security requirements. Conduct on-site supplier security assessments/reports/audits Desirable Certifications: Certified Cyber Professional (CCP) Security Information Risk Advisor (SIRA) Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM) Certification in Information Security Management Principles (CISMP) Governance Risk & Compliance Professional (GRCP) ISO27001 Lead Auditor

Role: Backup and Storage EngineerLocation: Hybrid (3 days/week onsite)Salary: £100,000 - £120,000 Industry: Financial sectors Job Summary: We are searching for a senior Backup and Storage Engineer on behalf of our Global financial services client. This role is responsible for designing, implementing, and maintaining their backup and storage infrastructure to ensure company data is stored securely, efficiently, and properly backed up. A successful candidate is proficient in both designing architecture solutions AND responding immediately when critical systems need attention during operating hours. Strong hands-on implementation and maintenance, and design of architecturally scalable, secure, and HLD storage solutions. Takes ownership of the entire storage/backup domain within the organization. Specialist in working with specific tools (Avamar, Rubrik, Veeam) and automation scripting Key Responsibilities Design and implement storage solutions for on-premises, cloud, and hybrid environments Ensure data storage meets compliance, security, and regulatory requirements Evaluate new storage technologies and recommend improvements Troubleshoot storage and backup system issues Create and manage backup and disaster recovery strategies to prevent data loss Monitor storage systems' performance and optimize capacity and costs Automate backup processes to meet recovery time and recovery point objectives Document processes and train internal teams on storage best practices Qualifications and Requirements: Minimum of 5 years experience in backup and storage management Knowledge of NetApp and Pure storage systems (SAN, NAS, Object storage) Experts in Python, PowerShell, Ansible, and Git Extensive data protection experience with Dell Avamar, Rubrik, and Veeam backup solutions Deep understanding of storage capacity planning and performance optimization To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Data Steward - 12 month FTC - Hybrid - Central London Opportunity: 12 month FTC Salary: Up to £60,000 per annum (DOE) Hybrid: 50% onsite Office Location: Central London Client Sector: Financial Services About the Role and Client A leading law a professional services organisation is looking for a Data Steward who will be responsible for analysing data, supporting reporting needs, and maintaining data quality and integrity across systems. Key Responsibilities Analyse operational data to inform strategic decisions and monitor performance metrics Design and maintain reports and dashboards through Power BI Write and optimise SQL queries to extract and transform data efficiently Act as a data steward, maintaining accuracy, consistency, and proper usage of data across teams Collaborate with stakeholders to establish data needs and pinpoint opportunities for process enhancement Oversee data quality standards and drive the resolution of issues across relevant systems Support documentation efforts and data governance initiatives Essential Requirements Strong SQL skills (querying, data manipulation, troubleshooting) Proficient in Excel (pivot tables, lookups, formulas) Proven experience building reports and dashboards using Power BI Comprehensive knowledge of data quality principles and governance Attention to detail and ability to work with large data sets Desirable Skills Practical experience with KYC or similar compliance-related systems Use of AI tools for data analysis and automated remediation of issues Working knowledge of data stewardship or workflow tools Professional history within financial services or regulated environments Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.