CADOGAN HALL
SALES MANAGER - ROLE SUMMARY An exciting opportunity to join the sales and marketing team at our storied concert hall in London's Chelsea, most suited to an established Box Office Manager looking for new challenges and more responsibility. Reporting to the Head of Sales & Marketing, this new role has been created to grow audiences, revenue and efficiency by redeveloping our sales function and exploiting the technology available to us including our ticketing system (currently Spektrix). The department currently includes the Head of Sales & Marketing, Digital Marketing Co-Ordinator, two Deputy Sales Managers, a Box Office Assistant and seasonal Box Office casuals. The Sales Manager leads the sales team (directly managing three members of staff), works with a varied customer and client base, and can carve out this new role and take ownership of some significant projects. The priorities for the role are: Proactively redevelop our sales function (seeking out new sales channels, refining our hours of operation, engaging new partnerships to better understand and communicate with our audiences) Exploiting opportunities from our ticketing system Creating our strategy for working with ticket agents; streamlining processes and maximizing sales Fulfilling our revenue management processes for hires and own promotions Leading and developing the sales team The role would suit a results-driven and analytical self-starter with at least three years' of experience in a similar environment. They should be a very confident user of event ticketing systems, and naturally someone who seeks out new technology and systems. KEY RESPONSIBILITIES SALES Work with the Head of Sales & Marketing to fully utilise opportunities provided by our ticketing system for ticket allocations, priority booking windows, seat holds and real-time sales reporting, and to identify new partnerships to better understand and communicate with our audiences. Create and fulfil a strategy for maximising and streamlining our work with external ticket agents. Fulfil our revenue management strategy (priority booking, phased seating, dynamic pricing) to reach targets for revenue, attendance, average ticket price and advance booking, for hires and own promos. Take ownership for optimising our use of customer engagement tools for ticketing, phones and live chat. Oversee day-to-day sales operations, including event reconciliations, event-building, allocations, staff rota and holiday/sickness cover. Identify new revenue streams (e.g., tourism partnerships). TEAM MANAGEMENT Lead, mentor and motivate the sales team. Conduct regular performance reviews and implement targeted training programmes. Uphold a culture of accountability, innovation and collaboration across the team. AUDIENCE DEVELOPMENT Work with the marketing team to develop campaigns to grow group bookings (e.g. corporate, education, tourism sectors). Lead a working group to create our membership strategy; redeveloping our existing scheme, and designing and launching a new scheme for under-30s. Responsible for creating a leading provision for disabled patrons, including tailored marketing and booking processes. Contribute to CRM strategy to enhance customer retention and lifetime value. GENERAL RESPONSIBILITIES To undertake any duties reasonably requested by the Senior Management Team. To recognise and adhere to the organisation's policies including Health, Safety and Equality. To uphold and live out the organisation's values and brand guidelines, and to ensure working practices contribute to business goals. To undertake and support continuous professional development for the role and your team. To participate in one-to-ones, supervision, appraisals and performance reviews. ESSENTIAL SKILLS & EXPERIENCE Minimum 3 years' experience in a senior sales/ticketing role, preferably within live entertainment, hospitality or tourism. Expert proficiency in ticketing systems (Spektrix preferred). Strong analytical skills with experience in data-driven decision-making. Exceptional management skills, with experience managing hybrid teams (full-time, part-time and casual staff). Excellent written/verbal communication skills, with the ability to cultivate successful relationships. An adaptable, team-focused approach. Core hours are Monday to Friday, 10am-6pm; however, as the building operates seven days a week, occasional evening and weekend work may be required to support the wider team's rota and to cover holidays or busy periods. DESIRABLE ATTRIBUTES Experience in the arts/culture sector, with an understanding of programming diversity (classical to contemporary). Familiarity with AI-driven communication tools or chatbots for customer engagement. Knowledge of accessibility standards and inclusive marketing practices. CHARACTER TRAITS Resilient & Adaptable: You thrive under pressure and embrace change. Critical Thinker: You balance creativity with commercial acumen to identify untapped opportunities. Diplomatic Communicator: You build trust with stakeholders ranging from casual staff to corporate partners. Detail-Oriented: You maintain accuracy and consistency across complex workflows (e.g. event reconciliations, dynamic pricing models) whilst focusing on the bigger picture.
SALES MANAGER - ROLE SUMMARY An exciting opportunity to join the sales and marketing team at our storied concert hall in London's Chelsea, most suited to an established Box Office Manager looking for new challenges and more responsibility. Reporting to the Head of Sales & Marketing, this new role has been created to grow audiences, revenue and efficiency by redeveloping our sales function and exploiting the technology available to us including our ticketing system (currently Spektrix). The department currently includes the Head of Sales & Marketing, Digital Marketing Co-Ordinator, two Deputy Sales Managers, a Box Office Assistant and seasonal Box Office casuals. The Sales Manager leads the sales team (directly managing three members of staff), works with a varied customer and client base, and can carve out this new role and take ownership of some significant projects. The priorities for the role are: Proactively redevelop our sales function (seeking out new sales channels, refining our hours of operation, engaging new partnerships to better understand and communicate with our audiences) Exploiting opportunities from our ticketing system Creating our strategy for working with ticket agents; streamlining processes and maximizing sales Fulfilling our revenue management processes for hires and own promotions Leading and developing the sales team The role would suit a results-driven and analytical self-starter with at least three years' of experience in a similar environment. They should be a very confident user of event ticketing systems, and naturally someone who seeks out new technology and systems. KEY RESPONSIBILITIES SALES Work with the Head of Sales & Marketing to fully utilise opportunities provided by our ticketing system for ticket allocations, priority booking windows, seat holds and real-time sales reporting, and to identify new partnerships to better understand and communicate with our audiences. Create and fulfil a strategy for maximising and streamlining our work with external ticket agents. Fulfil our revenue management strategy (priority booking, phased seating, dynamic pricing) to reach targets for revenue, attendance, average ticket price and advance booking, for hires and own promos. Take ownership for optimising our use of customer engagement tools for ticketing, phones and live chat. Oversee day-to-day sales operations, including event reconciliations, event-building, allocations, staff rota and holiday/sickness cover. Identify new revenue streams (e.g., tourism partnerships). TEAM MANAGEMENT Lead, mentor and motivate the sales team. Conduct regular performance reviews and implement targeted training programmes. Uphold a culture of accountability, innovation and collaboration across the team. AUDIENCE DEVELOPMENT Work with the marketing team to develop campaigns to grow group bookings (e.g. corporate, education, tourism sectors). Lead a working group to create our membership strategy; redeveloping our existing scheme, and designing and launching a new scheme for under-30s. Responsible for creating a leading provision for disabled patrons, including tailored marketing and booking processes. Contribute to CRM strategy to enhance customer retention and lifetime value. GENERAL RESPONSIBILITIES To undertake any duties reasonably requested by the Senior Management Team. To recognise and adhere to the organisation's policies including Health, Safety and Equality. To uphold and live out the organisation's values and brand guidelines, and to ensure working practices contribute to business goals. To undertake and support continuous professional development for the role and your team. To participate in one-to-ones, supervision, appraisals and performance reviews. ESSENTIAL SKILLS & EXPERIENCE Minimum 3 years' experience in a senior sales/ticketing role, preferably within live entertainment, hospitality or tourism. Expert proficiency in ticketing systems (Spektrix preferred). Strong analytical skills with experience in data-driven decision-making. Exceptional management skills, with experience managing hybrid teams (full-time, part-time and casual staff). Excellent written/verbal communication skills, with the ability to cultivate successful relationships. An adaptable, team-focused approach. Core hours are Monday to Friday, 10am-6pm; however, as the building operates seven days a week, occasional evening and weekend work may be required to support the wider team's rota and to cover holidays or busy periods. DESIRABLE ATTRIBUTES Experience in the arts/culture sector, with an understanding of programming diversity (classical to contemporary). Familiarity with AI-driven communication tools or chatbots for customer engagement. Knowledge of accessibility standards and inclusive marketing practices. CHARACTER TRAITS Resilient & Adaptable: You thrive under pressure and embrace change. Critical Thinker: You balance creativity with commercial acumen to identify untapped opportunities. Diplomatic Communicator: You build trust with stakeholders ranging from casual staff to corporate partners. Detail-Oriented: You maintain accuracy and consistency across complex workflows (e.g. event reconciliations, dynamic pricing models) whilst focusing on the bigger picture.
CADOGAN HALL
HEAD OF SALES & MARKETING (12-month maternity contract) Reporting to the Managing Director, the Head of Sales & Marketing will lead Cadogan Hall to maximise revenue and awareness. The role will create and deliver the marketing and sales strategy, manage the Hall's marketing and sales department, and forms part of the senior management team. With overall responsibility for both creating demand for our programme and managing the resulting ticket sales, this is clearly a pivotal role. BACKGROUND TO THE ROLE Cadogan Hall's busy programme demands a robust and technically dynamic box office service and a marketing function that brings imagination and flair to selling a very diverse programme where virtually every event is unique rather than part of an extended run. The Hall uses the Spektrix ticketing system, selling around 230k tickets each year, with over 95% of these tickets sold online. Anticipating and implementing the opportunities afforded by new technologies is a priority. We are known for our friendly and trusted customer service, and our audiences now expect the same shopping experience that is available from global ecommerce sites. The successful candidate will inspire the marketing team with both strategic vision and the detailed knowledge of how to generate an audience for any event, whether that is a visiting symphony orchestra or an improvised jazz quintet playing in the foyer. Finding new audiences in the digital space and leading our team in this is a key priority. Demonstrating ROI across every marketing channel is essential. To be effective in this role you will firstly need to work with the Managing Director to create deliverable marketing plans within carefully managed budgets. You will then need to direct the marketing and sales teams in managing a high workload with demanding deadlines. In this process you will work closely with internal colleagues and our many commercial promoters. Cadogan Hall is a key date on many tours, and we need to ensure that we remain the venue of choice. Cadogan Hall works closely with a growing number of artistic partners including our resident orchestra the Royal Philharmonic Orchestra, the International Management Group and Serious, as well as a wide-ranging scale of individual promoters who engage the hall. We need to offer our partners an excellent box office service but also to work collaboratively on audience development. In 2026 this role can take responsibility for exciting projects including the roll-out of our new brand identity, the development and launch of a new website and an overhaul of our membership schemes. ROLE PROFILE LEADERSHIP A highly competent leader and influencer of others. A confident and pragmatic manager who enthuses colleagues on the bigger picture whilst maintaining an eye on detail. An ability to influence and gain commitment from colleagues, peers and the team, provide marketing leadership and help deliver a single vision for the department. A strategic thinker, who can simplify a complex environment. Focused, results-driven and enthusiastic. STRATEGY Experience and competence in leading marketing and PR functions within a performing arts environment. Demonstrable success in evaluating and improving effectiveness of external communications activity, including regular and bespoke marketing campaigns. A strategic understanding of the role and importance of customer intelligence to inform effective marketing operations. Experience and understanding of developing a brand, both for customers and for stakeholder engagement. EXPERIENCE Excellent understanding of the landscape in the Arts sector and/or classical and contemporary music. Advanced use of contemporary box office systems. A proven track record for developing and delivering marketing and sales strategies to achieve income and audience targets. Excellent comms skills, with confidence communicating with internal and external customers, and delivering compelling correspondence, presentations and reports. Proven organisational and budgeting skills. Ability to work in a pressurised environment, manage competing priorities and deliver results within changing circumstances and priorities. KEY ACCOUNTABILITIES To lead the teams to deliver Sales, Marketing, PR and audience development plans for the hall, reporting regularly on KPIs including external profile and ticket revenue. To work closely with the Managing Director and Concerts Manager to present a coherent and unified approach across the Hall's own promoted concert-series, then deploying a comprehensive marketing and sales strategy to meet agreed income targets, and monitoring and reporting on progress. To provide proactive and timely support to a wide range of partners and promoters who engage the hall on all promotions. To manage the human resources of the team effectively. To develop the Hall's digital ambitions, to build the database, increase online sales and make the fullest use of the website as a sales, communication and CRM tool. To push forward a digital agenda and use of AI, across the organisation. To manage the relevant budgets for the post. To network and keep abreast of current developments in the industry, to ensure that the Hall is a market leader and aligned with best practice. To ensure that the Hall operates a first-class box office service that is appropriate to the needs of the organisation and our partners. To play a role in representing the organisation across the nation's capital, and nationally, where appropriate, in particular within the immediate catchment in Chelsea and SW1. To ensure that the Hall remains legally compliant in all areas relevant to the post. To oversee the communications strategy for our charity partnership (currently Nucleo). To deliver the corporate income strategy to meet or exceed income targets. GENERAL ACOUNTABILITIES To undertake any duties reasonably requested by the Managing Director. To recognise and adhere to the organisation's policies including Health, Safety and Equality. To uphold and live out the organisation's values and brand guidelines. To engage with and undertake continuous professional development for the role. To participate in one-to-ones, supervision, appraisals and performance reviews.
HEAD OF SALES & MARKETING (12-month maternity contract) Reporting to the Managing Director, the Head of Sales & Marketing will lead Cadogan Hall to maximise revenue and awareness. The role will create and deliver the marketing and sales strategy, manage the Hall's marketing and sales department, and forms part of the senior management team. With overall responsibility for both creating demand for our programme and managing the resulting ticket sales, this is clearly a pivotal role. BACKGROUND TO THE ROLE Cadogan Hall's busy programme demands a robust and technically dynamic box office service and a marketing function that brings imagination and flair to selling a very diverse programme where virtually every event is unique rather than part of an extended run. The Hall uses the Spektrix ticketing system, selling around 230k tickets each year, with over 95% of these tickets sold online. Anticipating and implementing the opportunities afforded by new technologies is a priority. We are known for our friendly and trusted customer service, and our audiences now expect the same shopping experience that is available from global ecommerce sites. The successful candidate will inspire the marketing team with both strategic vision and the detailed knowledge of how to generate an audience for any event, whether that is a visiting symphony orchestra or an improvised jazz quintet playing in the foyer. Finding new audiences in the digital space and leading our team in this is a key priority. Demonstrating ROI across every marketing channel is essential. To be effective in this role you will firstly need to work with the Managing Director to create deliverable marketing plans within carefully managed budgets. You will then need to direct the marketing and sales teams in managing a high workload with demanding deadlines. In this process you will work closely with internal colleagues and our many commercial promoters. Cadogan Hall is a key date on many tours, and we need to ensure that we remain the venue of choice. Cadogan Hall works closely with a growing number of artistic partners including our resident orchestra the Royal Philharmonic Orchestra, the International Management Group and Serious, as well as a wide-ranging scale of individual promoters who engage the hall. We need to offer our partners an excellent box office service but also to work collaboratively on audience development. In 2026 this role can take responsibility for exciting projects including the roll-out of our new brand identity, the development and launch of a new website and an overhaul of our membership schemes. ROLE PROFILE LEADERSHIP A highly competent leader and influencer of others. A confident and pragmatic manager who enthuses colleagues on the bigger picture whilst maintaining an eye on detail. An ability to influence and gain commitment from colleagues, peers and the team, provide marketing leadership and help deliver a single vision for the department. A strategic thinker, who can simplify a complex environment. Focused, results-driven and enthusiastic. STRATEGY Experience and competence in leading marketing and PR functions within a performing arts environment. Demonstrable success in evaluating and improving effectiveness of external communications activity, including regular and bespoke marketing campaigns. A strategic understanding of the role and importance of customer intelligence to inform effective marketing operations. Experience and understanding of developing a brand, both for customers and for stakeholder engagement. EXPERIENCE Excellent understanding of the landscape in the Arts sector and/or classical and contemporary music. Advanced use of contemporary box office systems. A proven track record for developing and delivering marketing and sales strategies to achieve income and audience targets. Excellent comms skills, with confidence communicating with internal and external customers, and delivering compelling correspondence, presentations and reports. Proven organisational and budgeting skills. Ability to work in a pressurised environment, manage competing priorities and deliver results within changing circumstances and priorities. KEY ACCOUNTABILITIES To lead the teams to deliver Sales, Marketing, PR and audience development plans for the hall, reporting regularly on KPIs including external profile and ticket revenue. To work closely with the Managing Director and Concerts Manager to present a coherent and unified approach across the Hall's own promoted concert-series, then deploying a comprehensive marketing and sales strategy to meet agreed income targets, and monitoring and reporting on progress. To provide proactive and timely support to a wide range of partners and promoters who engage the hall on all promotions. To manage the human resources of the team effectively. To develop the Hall's digital ambitions, to build the database, increase online sales and make the fullest use of the website as a sales, communication and CRM tool. To push forward a digital agenda and use of AI, across the organisation. To manage the relevant budgets for the post. To network and keep abreast of current developments in the industry, to ensure that the Hall is a market leader and aligned with best practice. To ensure that the Hall operates a first-class box office service that is appropriate to the needs of the organisation and our partners. To play a role in representing the organisation across the nation's capital, and nationally, where appropriate, in particular within the immediate catchment in Chelsea and SW1. To ensure that the Hall remains legally compliant in all areas relevant to the post. To oversee the communications strategy for our charity partnership (currently Nucleo). To deliver the corporate income strategy to meet or exceed income targets. GENERAL ACOUNTABILITIES To undertake any duties reasonably requested by the Managing Director. To recognise and adhere to the organisation's policies including Health, Safety and Equality. To uphold and live out the organisation's values and brand guidelines. To engage with and undertake continuous professional development for the role. To participate in one-to-ones, supervision, appraisals and performance reviews.
