MFK Recruitment

This is an exciting opportunity to work with a dynamic and growing education-focused IT Managed Service Provider (MSP). MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 31 are still with the company! This role is based full-time at a leading independent school in Beulah Hill, London (SE19). Role Profile: Job title: Lead IT Support Engineer Reports to: Service Manager Hours: 37.5 hours per week, 8 00 with 30 minutes unpaid lunch Salary: £37,000 - £38,500 per annum Lead IT Support Engineer - Job Purpose Manage and maintain all IT systems so that teachers, students, and staff can use technology safely, securely, reliably, and productively. What You ll Be Doing Day-to-Day Ensure all IT services (local and remote) and devices necessary for the day-to-day running of the school are available and in good working order. Ensure all IT users have secure and appropriate access to IT systems. Ensure all data is backed up to the school s requirements. Ensure the safe use of IT by students. Proactively maintain the school s IT network, troubleshooting technical issues and implementing effective fixes. Manage and promptly resolve all support tickets within the service desk, ensuring in-person support is a priority. Escalate technical problems to third parties when required, always seeking a quick and permanent resolution. Oversee the development, installation, configuration, security, and administration of users and devices. Update the school s IT asset register and documentation for all IT systems. Carry out routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching and learning. Monitor IT systems and the network for viruses, malfunctions, and errors. Work closely with the safeguarding team to ensure harmful content is not accessible on any IT platform. Personal Attributes Excellent written and verbal communication skills Excellent interpersonal skills Problem-solving ability Confident working autonomously Attention to detail Ability to prioritise in a busy working environment Lead IT Support Engineer Qualifications & Experience Essential: 3+ years in an IT support environment, 1+ year in a senior role Excellent knowledge of desktop operating systems (Windows, Mac OSX) Microsoft systems administration experience (Windows Server, 365, Azure, Intune, Entra ID) Good networking skills (DHCP, DNS, TCP/IP, VLAN, switching, wireless) Good knowledge of Microsoft applications Desirable: Relevant IT certifications Educational MIS systems experience (e.g. SIMS) Experience supporting services in the cloud (SaaS) Previous experience working in a school Web & email security in relation to child safeguarding

2nd Line IT Support Engineer Hybrid Working - 4 days remote, 1 day on-site (Hounslow) We have an exciting opportunity for a 2nd Line IT Support Engineer to join a well-established and ambitious organisation. MFK Recruitment has successfully placed 45 IT professionals with this company over the past five years, with 31 still working there today. The company is committed to helping its employees grow and progress, and many of our candidates have advanced quickly within the business. 2nd Line IT Support Engineer - Key Responsibilities Provide Level 2 technical support for servers, networks, and desktops, resolving issues efficiently and aiming for first-time fixes. Manage incidents and problems escalated from 1st Line Engineers. Deliver high-quality support to both internal and external customers. Offer solutions or workarounds while ensuring customer SLAs are met and escalating concerns when necessary. Prioritise, document, and resolve tickets according to agreed service levels. Maintain and develop the team s knowledge base, sharing information to improve support. Record accurate time entries using Autotask. Support customers remotely and provide on-site assistance when required. Requirements This is a hybrid role with 4 days working remotely and 1 day per week onsite at a school in Hounslow, London, with occasional visits to other client schools. A full, clean driving licence and access to your own vehicle are required. 2nd Line IT Support Engineer - Skills and Experience 2+ years experience working for an MSP or within the education sector. Experience in a customer-facing IT support role. Microsoft Windows platforms and applications Microsoft Exchange and Windows Server Active Directory (including sites and services configuration) Firewalls, routers, and VPNs Microsoft 365 (account creation, troubleshooting, AD sync, etc.) Network switches (installation, VLAN setup, troubleshooting)

Technical Project Manager (Live Events Sector) Role Overview The Technical Project Manager is responsible for leading and delivering live event projects to the highest technical and operational standards. This Technical Project Management position combines project management, technical design, resource coordination, and on-site supervision, ensuring projects are completed on time, within budget, and in line with industry best practices. Technical Project Manager Key Responsibilities Manage multiple projects simultaneously, maintaining focus on quality, efficiency, and deadlines. Liaise with stakeholders to gather requirements, briefs, and project objectives. Conduct site visits and meetings to develop project plans and technical solutions. Translate briefs into technical designs and equipment specifications across lighting, audio, video, staging, rigging, and power. Prepare accurate budgets, costings, and project documentation. Produce AutoCAD drawings and Health & Safety documentation to support technical delivery. Coordinate logistics, resources, and suppliers to ensure cost-effective project execution. Supervise projects on-site, overseeing all aspects from load-in to load-out. Monitor and update project specifications and budgets as projects progress. Conduct debriefs following project completion to capture learnings and improvements. Support business development activities, including preparing proposals and technical input for pitches. Maintain awareness of industry trends and emerging technologies. Contribute to the development of internal processes, systems, and best practice standards. Technical Project Manager - Skills & Qualifications Proficiency in technical design tools (e.g., AutoCAD). Strong organisational, communication, and problem-solving skills. Knowledge of live event technical production and Health & Safety standards. Ability to manage stakeholders and build positive working relationships. Valid driving license and passport, with some flexibility for national and international travel. Benefits: Salary Up to £45,000 Overtime Up to £6,000 on average Company car Company pension Cycle to work scheme Free parking On-site parking Profit sharing

Senior Mechanical Building Services Engineer - Client Summary My Client has an exciting opportunity for an experienced mechanical building services design engineer to join their rapidly growing practice at either an Intermediate or Senior level, depending on experience. My client was established in 2009 to bring together experienced engineers in the field of building services engineering. The practice is currently engaged in a wide range of building services engineering projects worldwide, including commercial, research and development, residential, retail, and utilities. Senior Mechanical Building Services Engineer - Duties Have responsibility for all aspects of assigned project work, and with a focus primarily on commercial, public sector and hospitality projects. Client facing on matters of both a commercial and technical nature. Take an active role in business development Support the senior leadership team in project planning and resource management Lead the mechanical design team in the coordination and delivery of individual projects and take an active role in the development of junior engineers Support the design team on technical aspects of the projects developing/mentoring the teams to successfully deliver the projects. Working and liaising with associated engineering disciplines as part of delivering technical support. Support the wider senior management team running the commercial aspects of projects, bidding for new projects, and developing client relationships Produce detailed engineering designs using Designbuilder, Designmaster, AutoCAD, and Revit software whilst meeting all relevant standards, including energy efficiency and low or net zero carbon requirements. Senior Mechanical Building Services Engineer - Requirements/Experience Be BEng or MEng degree qualified. Have Chartered Engineer status or be working towards. Member of associated Professional bodies such as MCIBSE or MIMechE, or working towards. Have a minimum of 5, ideally 10 years UK-based postgraduate experience working in design consultancy. Have exceptional skill associated with mechanical building services design and an awareness of all technical requirements, legislation, and best practice. Have sound commercial knowledge and experience of monitoring financial spend on projects against project targets. Have good project management skills and the ability to manage multiple projects of varying size/complexity. Demonstrate enthusiasm in all aspects of the role and have a positive can-do attitude. Demonstrate confidence both to the client and internally to project an appropriate image and support peers and colleagues. Be flexible in approach, to suit changing project/market forces.