Pioneer Search Ltd

Applications Lead - Insurance Systems (Eclipse) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) A London Market insurance organisation is seeking an Applications Service Manager with strong Eclipse (Sequel) experience to take ownership of the stability, performance, and vendor-led support of its core insurance platforms. This role sits at the intersection of hands-on application understanding and service oversight. It will suit someone who is comfortable operating at system level within Eclipse, understanding how the platform behaves, where issues arise, and how to challenge vendors effectively, while also coordinating support and delivery across multiple third parties. The Opportunity You will be responsible for the day-to-day operational health of business-critical underwriting and claims applications, with Eclipse (Sequel) at the centre of the estate. The role combines technical application ownership with vendor and service management, requiring confidence in incident investigation, release coordination, and system stability rather than purely process-driven ITSM. You will work closely with internal stakeholders, delivery leads, and offshore vendors to ensure incidents are resolved accurately, releases are controlled, and environments remain stable and secure. Key Responsibilities Own operational support for Eclipse (Sequel) insurance applications across underwriting and claims. Act as the technical escalation point for complex incidents, investigating issues at application, database, and integration level before engaging vendors. Use SQL to interrogate data, validate incidents, confirm fixes, and support root cause analysis. Coordinate incident, problem, and change activities across internal teams and third-party suppliers, ensuring accountability through to resolution. Oversee application releases and fixes, working with vendors and delivery teams via Azure DevOps or similar tooling. Validate vendor outputs, challenge root cause analysis where required, and ensure corrective actions are completed. Maintain service readiness for audits, DR testing, and regulatory requirements. Apply ITIL-aligned practices pragmatically to ensure service stability rather than process overhead. What We're Looking For Proven experience supporting Eclipse (Sequel) within a London Market, specialty insurance, or reinsurance environment. Strong understanding of policy and claims systems and how they operate at system level. Practical experience using SQL to support application troubleshooting and data validation. Experience working with offshore or third-party vendors in an application support or service ownership capacity. Familiarity with release management, incident management, and service tooling such as ServiceNow and Azure DevOps. Confidence engaging in technical discussions with developers, vendors, and infrastructure teams, without needing to be a hands-on developer. What Will Set You Apart Deep familiarity with Eclipse configuration, data structures, batch processes, or integrations. Experience supporting business-critical insurance platforms where system stability is paramount. A track record of improving service quality by combining technical understanding with effective vendor management. Ability to balance reactive incident ownership with proactive service and stability improvements. Why Join This is an opportunity to lead core insurance systems within a modern, product-aligned technology environment. You'll play a central role in keeping critical platforms running smoothly while working closely with delivery teams and vendors to continuously improve how applications support the business. We are still considering candidates prior to the new year so apply now following the link.

Interaction Designer - Government Project Outside IR35 | £450-£500 per day | Initial 3 months (scope for extension) | Hybrid working An experienced Interaction Designer to join a leading technology consultancy, working on a high-profile Government Alpha phase project. You will play a key role in shaping and prototyping new user journeys, ensuring services are designed to meet user needs and align with Government Digital Service (GDS) standards. The Role Work as part of a multidisciplinary team to design and iterate user journeys in line with GOV.UK design principles Collaborate closely with stakeholders, acting as a business-facing consultant on behalf of the consultancy Apply your knowledge of Alpha/Beta service design, prototyping, and content design to create clear, accessible, and user-focused services Contribute to shaping the approach and direction of the project during its early discovery and Alpha stages Requirements Strong experience in interaction design and prototyping within GDS/GOV.UK frameworks Background in designing services across Alpha and Beta phases, including content design Immediately available with a valid BPSS clearance Previous Government/public sector project experience is required

Full Stack Integration Developer - Azure, .NET, NextJS Full Stack Integration Developer - Azure, .NET, NextJS - Active SC Clearance is ESSENTIAL A leading technical consultancy is seeking a Full Stack Integration Developer for an Outside IR35 contract. This hybrid role (London-based) offers and requires SC Clearance. You'll play a key role in a large-scale digitisation program, developing and integrating modern web applications within an Azure ecosystem. While primarily hands-on, you'll also contribute to architectural design and strategy. Key Responsibilities: Application Development: Build and maintain scalable web applications using .NET (C#, ASP.NET Core) and Azure Functions. Front End Development: Develop modern UIs using NextJS and other JavaScript frameworks. Integration & Backend: Work with Azure Service Bus, Event Grid, and Static Web Apps. Design and optimize SQL Server databases, stored procedures, and APIs. DevOps & Infrastructure: Create and manage CI/CD pipelines using Azure DevOps, GitHub Actions, or Jenkins. Architecture Support: Contribute to high- and low-level design documentation and advise on integration strategy. Skills & Experience: Strong experience with .NET, Azure Functions, Azure SQL, Service Bus, and Event Grid. Proficiency in NextJS or similar JavaScript frameworks. Solid understanding of CI/CD and infrastructure automation. Experience integrating third-party APIs and services. Ability to contribute to architectural decisions and communicate effectively with stakeholders. Requirements: Active SC Clearance. Experience working in government or GDS environments

Applications Service Manager (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems. The Opportunity You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, and NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs) , Product Owners, and offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model , meaning you'll align service management directly to application "products" rather than generic IT functions. Key Responsibilities Manage BAU support for core underwriting, claims, and document management applications. Act as the bridge between offshore vendors, Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps . Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing application service delivery in the London Market. Examples of bridging between vendors, product leads, and delivery teams. Experience ensuring BAU stability while supporting product-centric transformation. Why Apply? This is a unique opportunity to work at the centre of a product-centric transformation , ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.