Customer Service Administrator Salary: £12.77 per hour plus 25 days annual holiday entitlement Hours - Full- Time Monday to Friday 8am to 5pm Based at Sheffield S9 1DT Job purpose: As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner. Key responsibilities: Answering the telephone and inputting any relevant information from the telephone call into the database on the computer. Develop strong relationships with the wheelchair service team. Update computer records for reconditioned and new wheelchairs. Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user. Contact service users to arrange visits by the engineer for repairs, collections and deliveries. Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required. Ensure workloads are managed effectively and all daily tasks are completed. Maintain a professional customer service attitude when dealing with all service users and other agencies. Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained. Skills and Qualifications Computer literate Good communication, verbal and written Experience of invoicing and accounts procedures Experience of working within a service provider industry Flexible approach to working conditions and working environment change Self-motivated and enthusiastic worker Confidentiality During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Other This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Aug 13, 2026
Full time
Customer Service Administrator Salary: £12.77 per hour plus 25 days annual holiday entitlement Hours - Full- Time Monday to Friday 8am to 5pm Based at Sheffield S9 1DT Job purpose: As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner. Key responsibilities: Answering the telephone and inputting any relevant information from the telephone call into the database on the computer. Develop strong relationships with the wheelchair service team. Update computer records for reconditioned and new wheelchairs. Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user. Contact service users to arrange visits by the engineer for repairs, collections and deliveries. Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required. Ensure workloads are managed effectively and all daily tasks are completed. Maintain a professional customer service attitude when dealing with all service users and other agencies. Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained. Skills and Qualifications Computer literate Good communication, verbal and written Experience of invoicing and accounts procedures Experience of working within a service provider industry Flexible approach to working conditions and working environment change Self-motivated and enthusiastic worker Confidentiality During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Other This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Business Support Manager 40 hours per week Mon-Fri Salary: £37.5K pa Based at: Cambridge & Peterborough Service Centre (PE29) Job purpose: The Business Support Manager is responsible for overseeing business support functions across the contracts based at their dept, ensuring effective coordination of activity, reporting, and stakeholder engagement. The role supports operational delivery through capacity planning, performance monitoring, audit activity, and customer service oversight, while acting as the primary point of contact for the Commissioning Authority concerns or issues. The postholder will work as part of the Senior Management Team at Cambridge & Peterborough Service Centre. Key Responsibilities: Line Management Provide direct line management to the Customer Service Team. Set objectives, monitor performance, and support development of direct reports. Ensure team structure and resource aligns with service requirements. Capacity and Activity Management Manage booking coordination for all activity for Field Service Engineer (FSE) rounds. Ensure capacity is effectively utilised and aligned with demand. Identify capacity risks and escalate where required. Stakeholder Management Act as the first point of contact for the Commissioning Authority. Maintain effective relationships with commissioners and stakeholders. Support responses to commissioner queries. Reporting and Performance Monitoring Coordinate monthly, quarterly, and annual reports. Collate and validate data. Monitor KPIs and escalate concerns. Manage people performance including absence, training, and engagement. Audit, Compliance and Customer Service Quality Conduct customer service audits and call listening. Identify improvement areas and ensure compliance. Management Team Responsibilities Contribute to management team planning and development. Provide insight for decision-making. Lead and support recruitment across the service Promote compliance and continuous improvement. Experience Management or supervisory experience Performance monitoring and reporting Contract or service delivery environment Audit processes Attributes - Detail-oriented - Ability to prioritise - Team collaboration - Proactive problem-solving Skills and Knowledge: - Organisation and coordination - Data analysis - Capacity planning understanding - Communication and stakeholder engagement Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. This job description shall not limit your role, you will also be expected to carry out any other duties that you manager feels are within your capabilities and skill set. The above may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Aug 11, 2026
Full time
Business Support Manager 40 hours per week Mon-Fri Salary: £37.5K pa Based at: Cambridge & Peterborough Service Centre (PE29) Job purpose: The Business Support Manager is responsible for overseeing business support functions across the contracts based at their dept, ensuring effective coordination of activity, reporting, and stakeholder engagement. The role supports operational delivery through capacity planning, performance monitoring, audit activity, and customer service oversight, while acting as the primary point of contact for the Commissioning Authority concerns or issues. The postholder will work as part of the Senior Management Team at Cambridge & Peterborough Service Centre. Key Responsibilities: Line Management Provide direct line management to the Customer Service Team. Set objectives, monitor performance, and support development of direct reports. Ensure team structure and resource aligns with service requirements. Capacity and Activity Management Manage booking coordination for all activity for Field Service Engineer (FSE) rounds. Ensure capacity is effectively utilised and aligned with demand. Identify capacity risks and escalate where required. Stakeholder Management Act as the first point of contact for the Commissioning Authority. Maintain effective relationships with commissioners and stakeholders. Support responses to commissioner queries. Reporting and Performance Monitoring Coordinate monthly, quarterly, and annual reports. Collate and validate data. Monitor KPIs and escalate concerns. Manage people performance including absence, training, and engagement. Audit, Compliance and Customer Service Quality Conduct customer service audits and call listening. Identify improvement areas and ensure compliance. Management Team Responsibilities Contribute to management team planning and development. Provide insight for decision-making. Lead and support recruitment across the service Promote compliance and continuous improvement. Experience Management or supervisory experience Performance monitoring and reporting Contract or service delivery environment Audit processes Attributes - Detail-oriented - Ability to prioritise - Team collaboration - Proactive problem-solving Skills and Knowledge: - Organisation and coordination - Data analysis - Capacity planning understanding - Communication and stakeholder engagement Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. This job description shall not limit your role, you will also be expected to carry out any other duties that you manager feels are within your capabilities and skill set. The above may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Field Service Technician Salary : £28,730 pa Requirements for Birmingham centres Hours 8.00am-5.00pm Monday-Friday Job purpose: Working from our Birmingham and Leamington Spa depots to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. Key Responsibilities: Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first time fix whenever possible. Delivering and collecting wheelchairs to and from service user s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. Ensure the vehicle safety check and the van check sheet are done each week. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licence Successful enhanced DBS check, company paid for. Able to move and handle loads and equipment safely. Experience of face-to-face customer contact preferred. An awareness and understanding of people with disabilities. Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs. Good written and verbal communication skills. Ability to relay clear instructions to clients. Basic computer skills for diagnostic purposes. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team. Committing to being available for short notice overtime if required necessitated by emergency response requirements. Responsibility of out of hour s duties. Confidentiality: Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Health and Safety: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes. Prevention and Control of infection: The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDHS
Oct 08, 2025
Full time
Field Service Technician Salary : £28,730 pa Requirements for Birmingham centres Hours 8.00am-5.00pm Monday-Friday Job purpose: Working from our Birmingham and Leamington Spa depots to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. Key Responsibilities: Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first time fix whenever possible. Delivering and collecting wheelchairs to and from service user s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. Ensure the vehicle safety check and the van check sheet are done each week. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licence Successful enhanced DBS check, company paid for. Able to move and handle loads and equipment safely. Experience of face-to-face customer contact preferred. An awareness and understanding of people with disabilities. Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs. Good written and verbal communication skills. Ability to relay clear instructions to clients. Basic computer skills for diagnostic purposes. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team. Committing to being available for short notice overtime if required necessitated by emergency response requirements. Responsibility of out of hour s duties. Confidentiality: Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Health and Safety: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes. Prevention and Control of infection: The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDHS
Workshop Operative Salary : £27,116 pa Leamington Spa Service centre Hours 8.00am-5.00pm Monday-Friday Job purpose: Working from our Leamington Spa depot to enable the Company to achieve the agreed contractual standard of service required. Serving the community and the NHS. Key Responsibilities: Labelling of stock As required, labelling all products within the warehouse with relevant part numbers, serial numbers, etc. Purchase Orders Assist in receiving in all stock via purchase orders both physically and electronically. Picking Orders Responsible for picking stock for all orders. Responsible for labelling stocks with relevant order numbers and service usernames. Spec checking and pre delivery inspection - Of wheelchairs and relevant equipment. Repairs and minor refurbishment - Of wheelchairs and their accessories. Occasional deliver and collection of equipment - within the Warwickshire area. Qualifications: Able to move and handle loads and equipment safely. Experience of face-to-face customer contact. An awareness and understanding of people with disabilities. Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Good written and verbal communication skills. Basic computer skills for data inputting and diagnostic purposes. Full UK driving license. Training will be given. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching Use of ramps and any other agreed moving equipment. Confidentiality: Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Health and Safety: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes. Prevention and Control of infection: The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDLS
Oct 08, 2025
Full time
Workshop Operative Salary : £27,116 pa Leamington Spa Service centre Hours 8.00am-5.00pm Monday-Friday Job purpose: Working from our Leamington Spa depot to enable the Company to achieve the agreed contractual standard of service required. Serving the community and the NHS. Key Responsibilities: Labelling of stock As required, labelling all products within the warehouse with relevant part numbers, serial numbers, etc. Purchase Orders Assist in receiving in all stock via purchase orders both physically and electronically. Picking Orders Responsible for picking stock for all orders. Responsible for labelling stocks with relevant order numbers and service usernames. Spec checking and pre delivery inspection - Of wheelchairs and relevant equipment. Repairs and minor refurbishment - Of wheelchairs and their accessories. Occasional deliver and collection of equipment - within the Warwickshire area. Qualifications: Able to move and handle loads and equipment safely. Experience of face-to-face customer contact. An awareness and understanding of people with disabilities. Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Good written and verbal communication skills. Basic computer skills for data inputting and diagnostic purposes. Full UK driving license. Training will be given. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching Use of ramps and any other agreed moving equipment. Confidentiality: Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Health and Safety: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes. Prevention and Control of infection: The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDLS
Field Service Engineer Salary up to £27,248 dependent on experience Wheelchair Service Centre, Chessington, KT9 1HF Full UK driving licence Essential Full time hours Job purpose: The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area. Key Responsibilities: Delivering and collecting wheelchairs to and from service user s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. ensure the vehicle safety check and the van check sheet are done each week Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to. Repair and service equipment to the agreed standard. P.D.I. chairs for delivery by M.S.E. Moving and handling of equipment and accessories following handling guidelines Qualifications: Full UK driving licence Successful enhanced DBS check General workshop knowledge Basic electrical knowledge including 12v/24v D.C. systems Able to move and handle loads and equipment safely Experience of face-to-face customer contact. Previous delivery driver experience An awareness and understanding of people with disabilities Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs Good written and verbal communication skills. Ability to relay clear instructions to clients. Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms) Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team Committing to being available for short notice overtime necessitated by emergency response requirements Responsibility of out of hour s duties. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. INDHS
Oct 07, 2025
Full time
Field Service Engineer Salary up to £27,248 dependent on experience Wheelchair Service Centre, Chessington, KT9 1HF Full UK driving licence Essential Full time hours Job purpose: The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area. Key Responsibilities: Delivering and collecting wheelchairs to and from service user s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. ensure the vehicle safety check and the van check sheet are done each week Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to. Repair and service equipment to the agreed standard. P.D.I. chairs for delivery by M.S.E. Moving and handling of equipment and accessories following handling guidelines Qualifications: Full UK driving licence Successful enhanced DBS check General workshop knowledge Basic electrical knowledge including 12v/24v D.C. systems Able to move and handle loads and equipment safely Experience of face-to-face customer contact. Previous delivery driver experience An awareness and understanding of people with disabilities Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs Good written and verbal communication skills. Ability to relay clear instructions to clients. Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms) Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team Committing to being available for short notice overtime necessitated by emergency response requirements Responsibility of out of hour s duties. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. INDHS
