Rosscare

Mobile Service Engineer Salary description: £26395.20 pa Hours: Monday to Friday 08:00 - 16: Hours per week Permanent, Full time Role overview We are currently looking for an enthusiastic caring person to become our next Field Service Engineer. Come join the team help us by supporting our service centre and the needs of our patients out in community. Our Ipswich Approved Repair Service supports our NHS Wheelchair service in the distribution and maintenance of chairs across the whole of Suffolk, we are a dedicated team and take pride in our achievements to the support the needs of others. Ross Care, part of the Medux work in partnership with the NHS to supply the necessary equipment and aids that help supporting schools care homes hospital's & Patient's within their homes on a daily basis. Job purpose: As a company help us to achieve the agreed contractual standard of service required. By completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge & support your development. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs all in the knowledge you helped in the needs of others. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. A job done first time basis means no impact on our Patients. We have structured parts storage set to help support first time fix and both our team and service are proud of its achievements. The Role: Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paperwork/Scanners relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. ensure the vehicle safety check and the van check sheet are done each week. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. About you: We are looking for a candidate with the following qualifications. Full UK driving licence. Successful enhanced DBS check General workshop knowledge Basic electrical knowledge including 12v/24v D.C. systems. Able to move and handle loads and equipment safely. Experience of face-to-face customer contact. Previous delivery driver experience An awareness and understanding of people with disabilities. Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs. Good written and verbal communication skills. Ability to relay clear instructions to clients. Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms) Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team. Committing to being available for short notice overtime necessitated by emergency response requirements. Responsibility of out of hour's duties. Confidentiality: Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. What can we offer you? An annual salary of 26395.20 pa Monday to Friday 08:00 - 16:30 20 days holiday (plus bank holidays) plus optional 5 unpaid days Life Assurance Company Pension Scheme Ross Care are an inclusive and caring employer who understand that not everyone's job needs are the same. Therefore, we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have, and these can then be discussed in more detail if you are successful in your application. This role is working in a regulated acti

Community Health & Engagement Officer Location: Eastbourne, East Sussex Wheelchair Services Salary: £16.47 per hour (equivalent to £15,415 per annum, based on 18 hours per week) Hours: 18 hrs/week (flexible, 3 days Mon-Fri) Contract: Permanent, Part-Time Ross Care is a leading provider of Wheelchair Services across the UK, working in partnership with the NHS and local authorities. We believe services are strongest when shaped by the communities they serve and that includes the charities and grassroots organisations at their heart. We're looking for a Community Health & Engagement Officer to build meaningful partnerships with local charities, amplify lived experiences and ensure our service reflects the real needs of East Sussex communities. Your Role As CHEO, you'll be our link to the community, especially local charities, support groups, and advocacy organisations. You'll listen, connect and collaborate to make our wheelchair service more inclusive, responsive, and community led. Key Responsibilities Build and maintain relationships with local charities, disability organisations, and community group Collaborate with charities to co-host events, share resources and promote inclusive activities Use social media and newsletters to highlight charity-led initiatives and service updates Advocate for lived experience in service design and delivery Support users with signposting to relevant charities and support services Attend community events and forums to gather feedback and strengthen partnerships Represent service users in internal meetings and contract reviews What You Bring Personal or carer experience with wheelchairs or healthcare services Strong communication and relationship-building skills Confidence using social media and creating community-focused content Strategic thinking and ability to manage multiple priorities Flexibility to attend charity and community events UK driving licence (essential) Why It Matters As CHEO, you'll be a visible, trusted presence in the community - especially among local charities, disability groups, and support networks. You'll lead engagement efforts that bring people together, spark conversation and ensure service users feel heard and involved. Whether it's co-hosting events, sharing stories, or gathering feedback, you'll help continue to build a service shaped by real experiences and strong relationships. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Field Service Engineer Salary description: £26395.20 pa Hours: Monday to Friday 08:00 - 16: Hours per week Permanent, Full time Role overview We are currently looking for an enthusiastic caring person to become our next Field Service Engineer. Come join the team help us by supporting our service centre and the needs of our patients out in community. Our Ipswich Approved Repair Service supports our NHS Wheelchair service in the distribution and maintenance of chairs across the whole of Suffolk, we are a dedicated team and take pride in our achievements to the support the needs of others. Ross Care, part of the Medux work in partnership with the NHS to supply the necessary equipment and aids that help supporting schools care homes hospital's & Patient's within their homes on a daily basis. Job purpose: As a company help us to achieve the agreed contractual standard of service required. By completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge & support your development. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs all in the knowledge you helped in the needs of others. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. A job done first time basis means no impact on our Patients. We have structured parts storage set to help support first time fix and both our team and service are proud of its achievements. The Role: Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paperwork/Scanners relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. ensure the vehicle safety check and the van check sheet are done each week. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. About you: We are looking for a candidate with the following qualifications. Full UK driving licence. Successful enhanced DBS check General workshop knowledge Basic electrical knowledge including 12v/24v D.C. systems. Able to move and handle loads and equipment safely. Experience of face-to-face customer contact. Previous delivery driver experience An awareness and understanding of people with disabilities. Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs. Good written and verbal communication skills. Ability to relay clear instructions to clients. Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms) Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team. Committing to being available for short notice overtime necessitated by emergency response requirements. Responsibility of out of hour's duties. Confidentiality: Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. What can we offer you? An annual salary of 26395.20 pa Monday to Friday 08:00 - 16:30 20 days holiday (plus bank holidays) plus optional 5 unpaid days Life Assurance Company Pension Scheme Ross Care are an inclusive and caring employer who understand that not everyone's job needs are the same. Therefore, we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have, and these can then be discussed in more detail if you are successful in your application.

Community Health & Engagement Officer Location: Eastbourne, East Sussex Wheelchair Services Salary: £16.47 per hour (equivalent to £15,415 per annum, based on 18 hours per week) Hours: 18 hrs/week (flexible, 3 days Mon Fri) Contract: Permanent, Part-Time Ross Care is a leading provider of Wheelchair Services across the UK, working in partnership with the NHS and local authorities. We believe services are strongest when shaped by the communities they serve and that includes the charities and grassroots organisations at their heart. We re looking for a Community Health & Engagement Officer to build meaningful partnerships with local charities, amplify lived experiences and ensure our service reflects the real needs of East Sussex communities. Your Role As CHEO, you ll be our link to the community, especially local charities, support groups, and advocacy organisations. You ll listen, connect and collaborate to make our wheelchair service more inclusive, responsive, and community led. Key Responsibilities Build and maintain relationships with local charities, disability organisations, and community group Collaborate with charities to co-host events, share resources and promote inclusive activities Use social media and newsletters to highlight charity-led initiatives and service updates Advocate for lived experience in service design and delivery Support users with signposting to relevant charities and support services Attend community events and forums to gather feedback and strengthen partnerships Represent service users in internal meetings and contract reviews What You Bring Personal or carer experience with wheelchairs or healthcare services Strong communication and relationship-building skills Confidence using social media and creating community-focused content Strategic thinking and ability to manage multiple priorities Flexibility to attend charity and community events UK driving licence (essential) Why It Matters As CHEO, you ll be a visible, trusted presence in the community - especially among local charities, disability groups, and support networks. You ll lead engagement efforts that bring people together, spark conversation and ensure service users feel heard and involved. Whether it s co-hosting events, sharing stories, or gathering feedback, you ll help continue to build a service shaped by real experiences and strong relationships. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Field Service Technician Salary : £28,730 pa Requirements for Birmingham centres Hours 8.00am-5.00pm Monday-Friday Job purpose: Working from our Birmingham and Leamington Spa depots to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. Key Responsibilities: Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first time fix whenever possible. Delivering and collecting wheelchairs to and from service user s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. Ensure the vehicle safety check and the van check sheet are done each week. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licence Successful enhanced DBS check, company paid for. Able to move and handle loads and equipment safely. Experience of face-to-face customer contact preferred. An awareness and understanding of people with disabilities. Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs. Good written and verbal communication skills. Ability to relay clear instructions to clients. Basic computer skills for diagnostic purposes. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team. Committing to being available for short notice overtime if required necessitated by emergency response requirements. Responsibility of out of hour s duties. Confidentiality: Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Health and Safety: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes. Prevention and Control of infection: The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDHS

Workshop Operative Salary : £27,116 pa Leamington Spa Service centre Hours 8.00am-5.00pm Monday-Friday Job purpose: Working from our Leamington Spa depot to enable the Company to achieve the agreed contractual standard of service required. Serving the community and the NHS. Key Responsibilities: Labelling of stock As required, labelling all products within the warehouse with relevant part numbers, serial numbers, etc. Purchase Orders Assist in receiving in all stock via purchase orders both physically and electronically. Picking Orders Responsible for picking stock for all orders. Responsible for labelling stocks with relevant order numbers and service usernames. Spec checking and pre delivery inspection - Of wheelchairs and relevant equipment. Repairs and minor refurbishment - Of wheelchairs and their accessories. Occasional deliver and collection of equipment - within the Warwickshire area. Qualifications: Able to move and handle loads and equipment safely. Experience of face-to-face customer contact. An awareness and understanding of people with disabilities. Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Good written and verbal communication skills. Basic computer skills for data inputting and diagnostic purposes. Full UK driving license. Training will be given. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching Use of ramps and any other agreed moving equipment. Confidentiality: Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Health and Safety: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes. Prevention and Control of infection: The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDLS

Field Service Engineer Salary up to £27,248 dependent on experience Wheelchair Service Centre, Chessington, KT9 1HF Full UK driving licence Essential Full time hours Job purpose: The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area. Key Responsibilities: Delivering and collecting wheelchairs to and from service user s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. ensure the vehicle safety check and the van check sheet are done each week Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to. Repair and service equipment to the agreed standard. P.D.I. chairs for delivery by M.S.E. Moving and handling of equipment and accessories following handling guidelines Qualifications: Full UK driving licence Successful enhanced DBS check General workshop knowledge Basic electrical knowledge including 12v/24v D.C. systems Able to move and handle loads and equipment safely Experience of face-to-face customer contact. Previous delivery driver experience An awareness and understanding of people with disabilities Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs Good written and verbal communication skills. Ability to relay clear instructions to clients. Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms) Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team Committing to being available for short notice overtime necessitated by emergency response requirements Responsibility of out of hour s duties. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. INDHS