Rosscare

Bench Engineer/Field Service Engineer Hybrid role Location GU21, Sheerwater, Woking, Surrey Salary £26,395 per annum £12.69/hour Based at Surrey Wheelchair Services, GU21 5SA Monday to Friday - Full Time Permanent 40 Hours a week Purpose Of Job Provide a workshop-based engineering role repairing, servicing and maintaining wheelchairs. Workshop Service Main Duties and Responsibilities: Conduct repairs servicing and maintenance as directed by the Service Centre Manager/ Warehouse Supervisor/ Line Manager. Process all associated paperwork concerning repairs and servicing accurately on a daily basis. Ensure all warranty and scrap returns are labelled correctly and collated at the end of each day Ensure infection control policy is followed at all times. Undertake Engineering work in terms of service and repairs, and refurbishment in accordance to prescription builds. Assist in clinical appointments with Healthcare professionals, for any repairs and servicing requirements. Undertake Admin duties as required. Ensure all parts used are allocated from Stores through Stores process. Strict adherence to Ross Care's operational procedures. Adhere to the House Keeping procedure. Maintain a professional approach in all aspects of the role at all times including appearance, paperwork, power tools and work bench station. Do the job right, on time, every time. To be fully accountable for all aspects of your role. Stocktake - to assist with annual and interim stocktakes as required. Communicate effectively with all Customers at all times and to inform all Customer's of relevant additional services from Ross Care as appropriate. To be fully accountable for all aspects of your role and maintain good communication throughout. Perform duties according to all Company policies, procedures and instructions. Be on the on call engineer rota - additional standby/and hourly payment received for this. Undertake the job in line with the Company appraisal competencies as follows: Achieves business results and adds value to the company Focuses on internal / external customers Builds and maintains effective teamwork with colleagues Embraces change and deals with ambiguity This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops. Person Required: Skills Organised and can work to a plan. Good communicator. Must be able to fault find. Neat and tidy writing. Knowledge Background and experience in mechanical or electrical engineering Qualifications Full Driving Licence required. Ideally qualified to GCSE level / NVQ level 1 or equivalent. Satisfactory enhanced DBS disclosure. Other Training will be provided on wheelchair engineering. Trustworthy and possess a clean or appropriate DBS record Interested in this Bench Engineer / Field Service Hybrid role? Please submit your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Field Service Technician Salary : £28,730 pa Requirements for Birmingham centres Hours 8.00am-5.00pm Monday-Friday Job purpose: Working from our Birmingham and Leamington Spa depots to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. Key Responsibilities: Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first time fix whenever possible. Delivering and collecting wheelchairs to and from service user s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. Ensure the vehicle safety check and the van check sheet are done each week. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licence Successful enhanced DBS check, company paid for. Able to move and handle loads and equipment safely. Experience of face-to-face customer contact preferred. An awareness and understanding of people with disabilities. Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs. Good written and verbal communication skills. Ability to relay clear instructions to clients. Basic computer skills for diagnostic purposes. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team. Committing to being available for short notice overtime if required necessitated by emergency response requirements. Responsibility of out of hour s duties. Confidentiality: Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Health and Safety: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes. Prevention and Control of infection: The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDHS

Workshop Operative Salary : £27,116 pa Leamington Spa Service centre Hours 8.00am-5.00pm Monday-Friday Job purpose: Working from our Leamington Spa depot to enable the Company to achieve the agreed contractual standard of service required. Serving the community and the NHS. Key Responsibilities: Labelling of stock As required, labelling all products within the warehouse with relevant part numbers, serial numbers, etc. Purchase Orders Assist in receiving in all stock via purchase orders both physically and electronically. Picking Orders Responsible for picking stock for all orders. Responsible for labelling stocks with relevant order numbers and service usernames. Spec checking and pre delivery inspection - Of wheelchairs and relevant equipment. Repairs and minor refurbishment - Of wheelchairs and their accessories. Occasional deliver and collection of equipment - within the Warwickshire area. Qualifications: Able to move and handle loads and equipment safely. Experience of face-to-face customer contact. An awareness and understanding of people with disabilities. Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Good written and verbal communication skills. Basic computer skills for data inputting and diagnostic purposes. Full UK driving license. Training will be given. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching Use of ramps and any other agreed moving equipment. Confidentiality: Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Health and Safety: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes. Prevention and Control of infection: The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDLS

Field Service Engineer Salary up to £27,248 dependent on experience Wheelchair Service Centre, Chessington, KT9 1HF Full UK driving licence Essential Full time hours Job purpose: The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area. Key Responsibilities: Delivering and collecting wheelchairs to and from service user s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. ensure the vehicle safety check and the van check sheet are done each week Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to. Repair and service equipment to the agreed standard. P.D.I. chairs for delivery by M.S.E. Moving and handling of equipment and accessories following handling guidelines Qualifications: Full UK driving licence Successful enhanced DBS check General workshop knowledge Basic electrical knowledge including 12v/24v D.C. systems Able to move and handle loads and equipment safely Experience of face-to-face customer contact. Previous delivery driver experience An awareness and understanding of people with disabilities Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs Good written and verbal communication skills. Ability to relay clear instructions to clients. Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms) Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team Committing to being available for short notice overtime necessitated by emergency response requirements Responsibility of out of hour s duties. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. INDHS