Davies Group

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: Reward platform - discounts for over 800 retailers 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!) Development, training, and professional qualifications The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer and handle claims from the cradle to the grave. To ensure claims are handled on a proactive basis in accordance with the insurers claims handling philosophy. The case load will include primarily claims in excess of the fast track limit of £25000.00 What will your day look like: To establish if cover is in place for the claim. To record all claims on the digital claims handling system. To investigate all liability claims either from the desk or by instructing loss adjusters. To make the decision on liability. To negotiate settlement of the claim. To ensure compliance with all legal timescales and client SLA's. To build relationships with external clients and stakeholders. Experience of policy wording and terms and conditions. Knowledge of insurance and the insurance market. Knowledge of how to value an injury claim. Knowledge of reserving philosophies. Knowledge of Civil Procedure Rules and the Claims Portal. Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions To authorise payments to defined limits Act as a mentor and coach to junior colleagues Knowledge and Abilities: Good communications skills at all levels. Excellent customer service. The ability to work as part of a team. To take responsibility for your own workload. Must be able demonstrate adaptability and flexibility. Good planning and organisational skills. Good IT skills This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Major & Complex Loss Adjuster (Desk-Based) Remote Major Loss Team Do you thrive on solving complex challenges from wherever you work best? At Davies, we're not just handling claims, we're helping people rebuild their lives after some of their most significant losses. As part of our Major & Complex Loss team, you'll use your technical expertise to manage high-value and technically demanding property claims, all while working remotely within a supportive, collaborative, and market-leading environment. If you're an experienced Loss Adjuster who enjoys autonomy, technical complexity, and delivering exceptional customer outcomes, this could be your next career move. What will your day look like: As a Major & Complex Desk-Based Loss Adjuster, you'll take ownership of a portfolio of high-net-worth, major loss, and technically complex property claims, including significant escape of oil and other specialist losses. Working closely with clients, brokers, policyholders, and industry professionals, you'll drive claims to resolution while maintaining the highest standards of technical accuracy and customer service. This is an opportunity to utilise your expertise on some of the most challenging claims in the market without the need for extensive travel. Managing a portfolio of major, complex, and high-net-worth property claims from instruction through to settlement Delivering exceptional service levels in line with client expectations and demanding technical standards Proactively progressing claims while maintaining strong control of costs, timescales, and customer outcomes Producing clear, accurate, and high-quality reports and recommendations Building trusted relationships with insurers, brokers, policyholders, and internal stakeholders Ensuring compliance with company procedures and client-specific requirements Achieving key performance and quality targets while maintaining excellent customer service standards Knowledge and Abilities: We're looking for a confident and technically capable adjuster who thrives in a fast-paced environment and enjoys tackling complex claims challenges. Essential Experience & Skills Experience within a loss adjusting practice or insurer environment Significant exposure to major loss and complex property claims Strong technical property claims knowledge with a proven track record of successful claim resolution Excellent communication and relationship-building skills Ability to make sound decisions and manage competing priorities effectively Self-motivated, resilient, and comfortable working autonomously Adaptable and flexible in a changing and evolving claims environment A passion for delivering outstanding customer experiences Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: Reward platform - discounts for over 800 retailers 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!) Development, training, and professional qualifications Davies are looking to recruit an experienced Liability Loss Adjuster to join our growing Casualty team. At Davies , we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us. What will your day look like: Liaison with Insurers, Policyholders and Brokers Investigation of allocated claims in the field or from the desk Compilation of all necessary evidence and relevant documentation Preparation of Preliminary Reports detailing the evidence available and commenting upon Policy Indemnity, Legal Liability, Quantum, and Tactics Determine appropriate action for resolution of the case Defend or negotiate settlement where appropriate, within agreed authority limits Correspond with all parties professionally to proactively progress the case to conclusion Investigate and handle all cases in accordance with the client's requirements by referral to documented procedures at all times Maintain a proper reserve at all times by regular review Keep updated on any technical changes relevant to your role including participating in training programmes facilitated by the company All Staff are expected to carry out any reasonable instruction given by their line manager, in line with business requirements Knowledge and Abilities: The role would suit either a Casualty Adjuster/investigator seeking a fresh challenge and who is ambitious and can demonstrate an ability to develop the skills and knowledge needed. This role is Home Based covering caseloads in the North East of England therefore travel in this area is necessary. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

As a Property Loss Adjuster at Davies, you'll play a vital role in helping customers recover from unexpected property losses, guiding them through the claims journey with expertise, professionalism and empathy. Managing a diverse portfolio of domestic and commercial property claims, you'll investigate, assess and resolve claims of varying complexity and value while delivering outstanding customer and client service. This is an exciting opportunity for a technically skilled adjuster who enjoys autonomy, variety and the challenge of making informed decisions that have a real impact on customers when they need support most. Working within a collaborative and high-performing remote team, you'll have the opportunity to further develop your technical expertise while contributing to the continued success and growth of our market-leading claims business. What will your day look like: As a Property Loss Adjuster, you'll take ownership of claims from first notification through to settlement, ensuring customers and clients receive a professional, efficient and empathetic service throughout the process. Your responsibilities will include: Managing a varied caseload of domestic and commercial property claims of differing complexity and value. Conducting site visits, investigations and assessments to determine cause, extent and validity of losses. Providing regular updates to policyholders, stakeholders and clients, ensuring excellent communication throughout the claim lifecycle. Interpreting policy coverage and validating claims accurately and fairly. Producing high-quality reports and recommendations in line with client requirements and service standards. Managing suppliers, contractors and repair networks to achieve positive customer outcomes. Identifying potential fraud, recovery opportunities and escalating where appropriate. Maintaining accurate claim records and ensuring files remain audit-ready at all times. Working collaboratively with colleagues across Davies to deliver excellent service and achieve team objectives. Building strong relationships with clients while identifying opportunities to enhance service delivery and business growth. Knowledge and Abilities: We're seeking an experienced property claims professional who combines technical expertise with strong customer focus and commercial awareness. You'll ideally have: Significant experience handling property loss claims across both domestic and commercial sectors. Progress towards, or completion of, a recognised industry qualification at Diploma level or above. Excellent analytical and investigative skills with strong attention to detail. Outstanding communication skills, both written and verbal. The ability to manage your own workload effectively within a fast-paced environment. Strong organisational and time-management skills, with the ability to prioritise competing demands. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Davies are looking to recruit a Pet Claims Handler to join our Niche Claims team in our Preston office. The role of Pet Claims Handler would suit someone with a passion for animals, as you'll be assisting with policyholders' queries and assessing insurance claims for cats and dogs. Previous claims handling experience isn't necessary, although this would be advantageous, as we will provide full training, but you will need to have strong administration and telephone skills, along with great attention to detail. What will your day look like: Communicating professionally with a variety of people including customers, insurers, and colleagues around the country Composing professional and informative letters and other written correspondence Ensuring compliance with our contractual and regulatory requirements Reviewing data to set up new claims, and updating claims on internal systems Reviewing insurance policy wordings to establish if a claim is covered Follow standard claims procedure to determine the validity of claims Ensure the accuracy of information recorded in the database Provide high quality and professional assistance when dealing with telephone calls and correspondence Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required Knowledge and Abilities: Previous experience of dealing with pet claims would be advantageous, but not essential Excellent Customer Service and communication skills are required for this role Understanding and reassuring telephone manner Professional attitude and appearance Computer literate and strong keyboard skills Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer's claims handling philosophy. The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer, handling EL/PL/Products claims from the cradle to the grave ensuring claims are handled on a proactive basis in accordance with the insurers claims handling philosophy. What will your day look like: To establish if cover is in place for the claim. To record all claims on the digital claims handling system. To investigate all liability claims either from the desk or by instructing loss adjusters. To make the decision on liability. To negotiate settlement of the claim. To ensure compliance with all legal timescales and client SLA's. To build relationships with external clients and stakeholders. Experience of policy wording and terms and conditions. Knowledge of insurance and the insurance market. Knowledge of how to value an injury claim. Knowledge of reserving philosophies. Knowledge of Civil Procedure Rules and the Claims Portal Knowledge and Abilities: This role would suit candidates who have experience in handling any type of injury claims and have experience of working in an insurance and/or legal environment would be expected Other desirable attributes include: Good communications skills at all levels Excellent customer service. The ability to work as part of a team. Must be able demonstrate adaptability and flexibility. Good planning and organisational skills. Good IT skills Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan