Oscar Associates Ltd

Job Title: Customer Support Executive Location: Newport Work Pattern - Hybrid (Mon and Tues in office) Type: Permanent, full-time Salary: £28,000 base - plus additional earning potential About the Role: We are looking to hire a new Customer Support Executive to play a key role in driving new member growth at our client. You will be assisting customers with their annual subscription renewals and delivering a "best in class" customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing mentoring. You'll get the support you need to be successful, with product knowledge, training, support skills and on-going mentoring. Key Responsibilities: Engage and Renew - renew customer subscriptions and plans Work with customers to understand problems and solve issues Maximize every interaction: Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience: Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback: Collaborate with internal teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent the business: Support event preparation and attend trade shows in Ireland and abroad, helping to grow the brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: A background in customer service or support in a fast paced environment - something like a bank, or energy company. Strong communication skills and attention to detail - particularly when listening Job Title: Customer Support Executive Location: Newport Work Pattern - Hybrid (Mon and Tues in office) Type: Permanent, full-time Salary: £28,000 base - plus additional earning potential Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

AI Engineer | 6 Month Contract | Hybrid | £400-450 (IIR35) We're looking for an AI Engineer with deep expertise in data privacy to help us build safe, compliant, and intelligent systems. This role sits at the intersection of AI, data engineering, and regulatory compliance, ensuring our AI products align with frameworks like GDPR and CCPA while delivering real-world value. Location: London (3 days onsite) Contract: 6 months (extension very likely) Rate: £400-450 (IIR35) Start date: ASAP What you'll do: Build and deploy AI models (LLMs, NLP, image recognition, predictive analytics) into business workflows. Prototype privacy-first solutions using techniques such as federated learning, differential privacy, and secure multi-party computation. Implement safeguards across the ML life cycle: data security, access controls, and loss-prevention policies. Design monitoring and auditing frameworks to detect anomalies, leakage, or compliance risks. Collaborate with legal, product, and security teams to translate regulation into technical solutions. Develop assessment tools, stress-test models for vulnerabilities, and clearly communicate findings to non-technical audiences. Create documentation, training, and guidance to embed privacy-aware practices across teams. What we're looking for: Strong track record as an AI/ML or Privacy Engineer with end-to-end model development experience. Proficiency in Python, plus hands-on experience with TensorFlow, PyTorch, or JAX. Skilled in cloud environments (GCP required; multi-cloud experience a plus). Knowledge of adversarial testing, model robustness, and data security best practices. Excellent communicator, able to simplify technical risks and privacy issues for broader teams. Experience mentoring or guiding peers on model training and AI deployment. If you're interested, apply now for immediate consideration. Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.