Verelogic

Technical Support Analyst Tier 1 Location: Somerset / Hybrid Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:30 Overview: Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets efficiently, and maintaining excellent customer service. The successful candidate will also assist with user training, process documentation, and occasional onsite support. Key Responsibilities: Act as first point of contact via phone, email, or chat. Log, assign, and resolve support tickets, escalating where appropriate. Provide support across Microsoft 365, workstations, servers, printers, networks, and vendor applications. Carry out daily system checks and asset management tasks. Contribute to knowledge base documentation and process improvements. Undertake training to build technical skills and certifications. What they're looking for: GCSEs (including Maths and English) or equivalent. Previous experience in customer service or a technical support environment. Knowledge of IT systems, ticketing tools, and service desk operations. Strong communication skills and a collaborative, team-focused approach. Desirable: A-levels, BTEC, or IT-related qualifications. Microsoft 365 administration knowledge. Experience within a managed service provider (MSP).

Job Title: HVAC Engineer Location: Covering the South Salary: £40,000 £45,000 DOE About the Role We are seeking an experienced and versatile Field Service Engineer to join our team, covering a wide geographical area. The successful candidate will have strong expertise across Natural Gas, LPG, Oil, and Air Conditioning systems, delivering high-quality service, maintenance, and repair works to both domestic and commercial clients. Key Responsibilities Service, maintenance, and repair of: Natural Gas and LPG systems (domestic and commercial) Oil-fired boilers, burners, and tanked systems Air conditioning systems (service & maintenance) Covering the region from Cheltenham to the South Coast and from Wales to the M25 Ensuring all work is carried out safely, efficiently, and to a high professional standard Maintaining accurate service reports and documentation Providing excellent customer service on-site Requirements Minimum 10 years experience in the field Clean UK driving licence DBS clearance (or ability to meet criteria for standard and enhanced checks) Current Domestic & Commercial Gas qualifications (Nat Gas & LPG) OFTEC qualification or proven experience with oil systems FGas qualification (or strong knowledge of A/C servicing & maintenance) Strong problem-solving skills and ability to work independently Excellent communication and customer service skills What We Offer Competitive salary of £40,000 £45,000 (depending on experience) 21 days annual leave + bank holidays Company vehicle, tools, and uniform provided Opportunity to work on a wide range of systems and technologies

Job Description - Electrical Supervisor Location: United Kingdom Job Type: Self Employed - opportunity for 50+ hours per week, travel paid, weekly invoice/payments (CIS scheme used) (up to) £26/hr commensurate with experience. Salary: (up to) £26/hr commensurate with experience Reporting to: Senior Management & Project Leads Job Summary: The Electrical Supervisor is responsible for supervising electrical installations, testing, and maintenance of utility scale power generation system. The role involves managing electrical technicians/labour, ensuring safety compliance, troubleshooting system issues, and maintaining the highest-quality standards throughout the installation process. The supervisor plays a critical role in the successful deployment of generation, ensuring that electrical components are properly connected and functioning. - Key Responsibilities: - Safety and Compliance: Ensure all electrical work complies with electrical codes and regulations. - Maintain a safe working environment by following safety methods and controls, conducting safety briefings, and ensuring compliance with industry standards. - Ensure that personal protective equipment (PPE) is worn and safety measures are observed during installations and repairs. - Supervision and Leadership: - Oversee a team of electricians and technicians during the installation and maintenance of electrical generation projects. - Assign tasks, set work priorities, and ensure projects are completed within deadlines. - Monitor the quality of work, ensuring it meets electrical codes, safety standards, and project specifications. Installation and Maintenance : Quality is the key to every piece of work. - Working in-field with all site operatives. - Supervise the electrical installation, including wiring, inverters, and electrical equipment. - Conduct system checks, inspections, and testing to ensure proper functionality of the generating electrical system. - Troubleshoot electrical issues, identify faults, and implement corrective actions to maintain optimal system performance. Project Coordination : Coordinate with project managers, engineers, and clients to plan and execute electrical installations, isolation and controls. Training and Development: Train and mentor junior electricians and technicians on best practices in electrical installation and troubleshooting/fault finding. - Ensure that the team is kept up-to-date with the latest technologies, tools, and safety procedures related to generation power systems. - Development pathway to be identified and agreed for candidate career pathway and supported by the client Inventory Management: Oversee the inventory of electrical supplies, tools, and equipment needed for projects. Key Skills and Qualifications: - NVQ level 2 or higher electrical qualification. - Experience: At least 5 years of experience in electrical work, with a focus on utility scale energy systems. Prior experience as an electrical technician, electrician, or supervisor in the renewable energy industry is highly preferred. - Skills:ECS Gold Card o Strong knowledge of electrical standards, safety standards, and regulations. Proficiency in reading electrical diagrams and schematics. Hands-on experience with solar inverters, battery systems, lv panels, wiring, and electrical connections. Excellent troubleshooting and problem-solving skills. o Strong leadership and team management skills. Testing and fault identification. - Certifications: NVQ level 3, Level 3 Diploma, AM2 , ECS Gold Card, 18th Edition Regulations, Inspection and Testing BS(Apply online only) Essential Attributes: - Proficiency in applications for site reporting (iauditor, Microsoft etc ). - Experience working in engineering and /or utility scale power generation. - Ability to travel within the UK as required, often working away from home during the week. - Own transport to be provided and reimbursed at 25p per mile Working Conditions: - The role will require working in various outdoor environments and conditions, including rooftops or construction sites. - Work schedules may vary depending on project deadlines, with some overtime expected - - Safety precautions and protective equipment must be used at all times.

IT FIELD DELIVERY ENGINEER BRISTOL Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace PC s, Laptops, Printers, and retail equipment with associated peripherals. This may also include basic Servers & relevant network activities in line with business requirements. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence Achieve the dynamic KPI targets set for your role Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Assist other engineers to carry out IMAC projects Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Will also be expected to work towards a basic knowledge of servers and basic networking equipment. Carry out any other reasonable request from your line management Participate in 24/7 coverage via a rota system (where contractually identified) Work a certain amount of overtime when required to do so Practice Quick Win processes Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition 16. Be familiar with customer policies and processes where applicable Skills and experience: Must always be professional and presentable. Must have a full UK driving licence Must have excellent customer facing skills. Must be able to obtain SC Clearance or the willingness to apply Will be required to be self-motivated with good organisational skills and can work unsupervised Must possess or can obtain relevant technical certifications Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience Must possess the ability to work at height and undertake varied manual handling activities Will display positive behaviours which support team productivity

Role: IT Field Delivery Engineer Location: Maidstone Contract Type: Permanent Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Diagnose, repair, and maintain hardware (PC's, laptops, local and network printers and associated peripherals) covering several sites (depending on the customer). This may also include basic Servers, AV, telephony, and relevant network activities in line with customer requirements. Complete operating system / application related incidents to customer/manufacturer procedures and specifications where required. Complete IMAC projects to customer procedures and specifications where required. Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required. Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed. Achieve the KPI targets set for your role. Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations. Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA. Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system (where contractually identified). Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Be able to produce and update technical documentation where required. Skills and experience Must always be professional and presentable. Must have full UK driving Licence where required to perform the role (customer specific) Must have excellent customer facing skills. Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts Will be required to be self-motivated with good organisational skills and can work unsupervised Must possess or can obtain relevant technical certifications Must possess at least CompTIA A+ qualification or have the equivalent knowledge / experience, as well as knowledge of Operating System administrative tools and application support and telephony Must possess the ability to work at height and undertake varied manual handling activities Will display positive behaviours which support team productivity

Job Title: Fire Alarm Service Engineer Location: London / Home Counties Salary: £32,000 - £38,000 (OTE up to £45,000) Overview: Our client is seeking a skilled Fire Alarm Service Engineer to join their established team. The role involves servicing, maintaining, and repairing fire alarm systems across a range of commercial and residential sites. This position plays a vital part in ensuring life safety compliance and maintaining high standards of customer service. Key Responsibilities - Carry out routine preventative maintenance in line with BS 5839-1 standards - Diagnose and repair faults in fire alarm systems efficiently - Respond to emergency callouts to restore system operation - Provide clear and concise reports on all service activities - Maintain accurate records of service calls and completed work - Communicate effectively with customers to explain findings and solutions - Ensure health and safety compliance on all sites - Support installation and commissioning of new fire alarm systems where required Required Qualifications: - Level 2 qualification in Fire Detection and Alarm Systems (NVQ or equivalent) - desirable - Minimum 3 years' experience as a Fire Alarm Service Engineer - Strong knowledge of BS 5839 standards - Proven fault-finding and diagnostic skills - Experience using fire alarm testing equipment - Full UK driving licence - Excellent communication and interpersonal abilities - Ability to work independently and within a team - Strong customer service focus - Good time management and organisational skills - Physically fit to undertake duties, including working at heights and carrying equipment Additional Qualifications - Positive, professional approach with a strong work ethic - Flexibility to adapt to varying work environments and client needs - Commitment to continuous learning and skills development Benefits - Competitive salary with OTE up to £45,000 - Annual discretionary bonus (Employee-Owned Trust scheme) - Career development and training opportunities - Company vehicle, van, and fuel card provided - 25 days' paid holiday plus pension scheme - Opportunity to work within a dynamic and growing industry Company Overview Our client is a reputable organisation within the fire safety industry, committed to delivering high-quality solutions and exceptional customer service. With a strong presence in the sector, they provide reliable fire protection services to both commercial and residential clients.

Job Title: Distributed Field Support Engineer Location: Glasgow / surrounding areas Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance

Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.