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Residential Conveyancer Overview An established legal practice is seeking an experienced Residential Property Fee Earner to join its conveyancing team. The successful individual will manage a varied caseload of residential property matters, contribute to the growth and profitability of the department, and support the development of junior team members. Reporting directly to senior leadership, this position offers a high degree of autonomy, exposure to quality work and clients, and genuine opportunities for career progression within a supportive working environment. Key Objectives Manage a broad range of residential conveyancing matters from instruction through to completion. Deliver a profitable contribution to the residential property department. Support the continued growth and success of the team in line with wider business objectives. Maintain high levels of client service and professional standards. Assist in the development and supervision of junior colleagues and support staff. Benefits Clear opportunities for career advancement. Exposure to high-quality clients, work streams, and professional referral networks. Supportive and collaborative working culture with a sensible approach to work-life balance. Increased autonomy and responsibility. Opportunity to contribute to the future direction and development of the business. Core Responsibilities Client Management Manage all allocated residential property matters efficiently and effectively. Maintain regular, proactive communication with clients throughout the transaction process. Deliver a consistently high standard of service to encourage repeat business and referrals. Participate in client relationship and business development activities as required. Residential Property Expertise Provide accurate and commercially focused advice on residential conveyancing matters. Remain up to date with relevant legislation, regulatory changes, and industry developments. Undertake ongoing professional development to maintain technical knowledge and competency. Ensure full compliance with professional conduct requirements and applicable regulatory standards. Business Development Support departmental and wider business development initiatives. Build and maintain strong relationships with clients, introducers, and professional contacts. Contribute to the promotion and growth of the residential property offering. Financial Management Accurately record time and maintain billing records in accordance with internal procedures. Support effective cash flow management through timely billing and collection of monies on account. Work towards agreed performance and financial targets. Case and File Management Manage files in accordance with established procedures, quality standards, and compliance requirements. Progress matters efficiently while maintaining attention to detail and risk management. Ensure the confidentiality and security of all client information and documentation. Adhere to recognised quality standards and accreditation requirements, including conveyancing quality schemes where applicable. Team Leadership and Supervision Supervise and support administrative and secretarial colleagues to ensure excellent client service delivery. Assist in the development and mentoring of less experienced team members. Provide supervision and guidance to trainees where required. Foster positive working relationships across the wider business and contribute to a collaborative team culture. Typical Time Allocation Activity Approximate Allocation Client Contact 30% Legal Work and Advice 30% Management and Supervision 20% Billing and Time Recording 10% File Management and Administration 10% Candidate Profile The successful candidate will possess strong residential conveyancing experience, excellent client relationship skills, and the ability to manage a busy caseload independently. They will demonstrate commercial awareness, strong organisational skills, and a commitment to delivering exceptional client service while supporting the development of colleagues and the wider team.

PRIVATE CLIENT SOLICITOR Job Title: Private Client Solicitor Reports To: Senior Management Team Direct Reports: Legal Assistant / Paralegal Overview An opportunity has arisen for an experienced Private Client Solicitor to join a well-established and growing legal practice. The successful candidate will play a key role in the continued development of the Private Client department, managing a varied caseload while contributing to business growth, client service excellence, and the firm's long-term strategic objectives. Key Responsibilities Fee-Earning and Client Work Manage and develop a personal caseload of private client matters from instruction through to completion. Provide high-quality legal advice across a broad range of private client services. Maintain strong client relationships and deliver exceptional levels of client care. Conduct client meetings and provide clear, practical legal guidance tailored to individual circumstances. Ensure all matters are progressed efficiently and in accordance with regulatory and professional standards. Areas of Work The successful candidate will have experience across a range of private client matters, including: Wills and estate planning Lasting Powers of Attorney Probate and estate administration Inheritance tax and succession planning Declarations of Trust Court of Protection matters General private client advisory work Department Development Support the continued growth and development of the Private Client department. Enhance the department's reputation for delivering high-quality legal services. Work collaboratively with colleagues across the firm to identify and maximise cross-referral opportunities. Contribute to marketing initiatives and business development activities. Build and maintain professional relationships to generate new business and referral opportunities. Assist in the implementation of departmental growth strategies and objectives. Compliance and Administration Handle client enquiries and communications in a professional and timely manner. Ensure accurate matter inception and completion procedures are followed. Work closely with support staff to prepare client care documentation and maintain compliance requirements. Maintain accurate records and case management information. Adhere to all regulatory, professional and internal compliance procedures. Person Specification Qualifications and Experience Qualified Solicitor with relevant post-qualification experience in Private Client law. Strong technical knowledge across all core areas of private client practice. Proven experience managing a varied private client caseload independently. Experience advising clients on a broad range of complex private client matters. Skills and Attributes Excellent technical and drafting skills. Strong commercial awareness and business development capability. Ability to build and maintain long-term client relationships. Effective networking skills with a proven ability to generate new work. Excellent written and verbal communication skills. Strong organisational and time management abilities. Proficient in the use of legal case management systems and Microsoft Office applications. Ability to work both independently and collaboratively within a team environment. Professional, approachable and confident manner when dealing with clients and colleagues. High attention to detail and commitment to quality. Resilient, adaptable and able to manage competing priorities effectively. Personal Development Commitment to ongoing professional development and continuous learning. Maintain compliance with all relevant professional and Continuing Professional Development requirements. Demonstrate a proactive approach to improving processes, systems and client service delivery. Work closely with senior leadership to support the firm's strategic growth plans. Key Competencies Client relationship management Technical legal expertise Business development and networking Commercial awareness Team collaboration Communication and interpersonal skills Organisation and attention to detail Professional integrity and accountability The role offers the opportunity to become a key contributor within a growing department, helping to shape its future direction while delivering outstanding legal services to clients.

Role: Field Sales Engineer Location: Home Counties We are currently recruiting for an experienced Field Sales Engineer to join a well-established, growing engineering manufacturer supplying high-spec, safety-critical products into the oil & gas, energy, and hydrogen sectors. The Role As a Field Sales Engineer, you will be responsible for developing and managing customer relationships across the South, driving sales within technically demanding and quality-critical environments. Responsibilities include: Managing and growing existing client accounts Identifying and developing new business opportunities Negotiating and closing sales of high-quality engineered products Working closely with internal teams to ensure customer requirements are met Representing the business across oil & gas, energy, and related sectors Requirements Mechanical engineering qualification (or similar technical background) Proven experience in technical sales within engineering/manufacturing Experience selling into oil & gas, energy, or similar sectors preferred Strong commercial awareness and negotiation skills Self-motivated, results-driven, and able to work autonomously Full UK driving licence What's on Offer Competitive base salary Car allowance Discretionary bonus Benefits package

Job Title: Operations Director Location: High Wycombe Salary: Based on Experience Our client is seeking an experienced Operations Director to lead and develop all operational activities across their UK business. This is a senior leadership position responsible for ensuring the safe, efficient and profitable delivery of projects and services while driving operational excellence across the organisation. The successful candidate will oversee project delivery, service and maintenance operations, resource planning, supply chain management and operational performance, working closely with the Managing Director and Chief Operating Officer to deliver strategic objectives and support continued business growth. As the organisation continues to expand, this role will also play an important part in developing operational standards, governance and best practices across the wider business. Key Responsibilities Operational Leadership Provide strategic leadership across all operational functions, ensuring projects, service contracts and maintenance activities are delivered safely, on time, within budget and to the highest standards. Build, lead and develop high-performing teams, creating a culture of accountability, collaboration and continuous improvement. Drive operational efficiency, productivity and service quality through effective processes, performance management and continuous improvement initiatives. Oversee workforce planning, resource allocation, supply chain performance and subcontractor management. Ensure compliance with all relevant health, safety, environmental and regulatory requirements, including maintaining appropriate business insurance. Develop and monitor operational KPIs to improve performance, accountability and customer satisfaction. Commercial & Financial Performance Manage operational performance against agreed budgets, financial targets and business objectives. Monitor contract profitability, project performance and operational margins, using data to support informed decision-making. Identify opportunities to improve profitability through cost control, operational efficiencies and resource optimisation. Lead operational aspects of contract negotiations with customers, suppliers and subcontractors. Support forecasting, budgeting and business planning activities alongside the senior leadership team. Strategic Collaboration Work closely with executive leadership to align operational delivery with wider business objectives. Contribute to the development and implementation of operational standards, governance frameworks and best practice across the organisation. Share operational knowledge and drive consistency across multiple business functions and locations. Support business integration, mobilisation and operational improvement initiatives where required. About You Essential Willing to be appointed as a Company Director and registered with Companies House. Demonstrable experience preparing tender submissions and leading successful contract mobilisation. Proven success in a senior operational leadership role within facilities management, HVAC, building services, engineering services or a similar technical environment. Experience managing multi-site operations, field-based teams and subcontractor networks. Strong commercial awareness with experience managing budgets, operational KPIs, profitability and business performance. A track record of improving operational efficiency, service delivery and financial performance. Excellent leadership, communication and stakeholder management skills. Strong understanding of health, safety and regulatory compliance. Full UK driving licence and willingness to travel as required. Desirable Experience working within a multi-site or international organisation. Experience leading operational transformation, business improvement or standardisation programmes. Exposure to business acquisitions, integration projects or organisational change. Engineering or technical qualifications. Experience within a private equity-backed or high-growth business.

IT Support Engineer - Gloucester Salary - DOE An exciting opportunity has arisen for an IT Support Engineer to join a rapidly growing advanced manufacturing business. This is a varied, hands-on role where you'll act as the primary IT support contact, providing 1st and 2nd line support while assisting with wider IT operations, infrastructure, systems administration and technology projects. You'll be responsible for supporting end users, managing Microsoft 365 environments, configuring hardware and software, maintaining IT systems, assisting with onboarding/offboarding, and contributing to security and continuous improvement initiatives. The role offers excellent autonomy, exposure to a broad range of technologies, and genuine opportunities to develop into infrastructure, cybersecurity and project delivery. Key Skills & Experience Proven experience in an IT Support Engineer or similar IT support role. Strong knowledge of Windows 11 and Microsoft 365. Experience with Active Directory, Microsoft Entra ID, Exchange Online and Group Policy. Knowledge of Microsoft Intune or other endpoint management platforms. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switching and wireless connectivity. Experience supporting Windows, macOS, iOS and mobile devices. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience supporting meeting room technology, AV equipment and telephony solutions. Ability to work independently and manage multiple priorities. Full UK driving licence. This role would suit a proactive IT professional who enjoys working in a fast-paced environment, taking ownership of technical support, and contributing to the growth and improvement of the IT function.

Job Title: Experienced Insolvency Administrator Location: Edinburgh Salary: Based on Experience About the Opportunity Are you looking to develop your career within a respected professional services environment where you can make a genuine impact? This is an excellent opportunity to join an established and growing firm that values its people, encourages development, and provides the support needed to build a successful career. Our client is a well-established independent professional services firm with a strong reputation for delivering high-quality advice and support to a diverse client base. With a collaborative culture and a focus on developing talent, they provide an environment where individuals can thrive and progress. About Our Client Our client provides a range of specialist advisory services to businesses and individuals, supporting organisations through key stages of growth, change, and challenge. The firm works with a broad portfolio of clients, including owner-managed businesses, SMEs, larger organisations, and private individuals. The business is built around strong relationships, practical advice, and delivering a personal service. Employees are encouraged to contribute, develop their skills, and play an important role within a supportive team environment. The Role Insolvency Administrator Working as part of a specialist insolvency team, you will support the management and administration of a portfolio of mainly corporate insolvency cases, with responsibility for handling your own portfolio of smaller assignments. The role will involve managing a variety of tasks, including: Assisting with the administration of corporate and personal insolvency cases Supporting senior team members with case progression and compliance requirements Managing the realisation of assets, including book debts, property, and funds held Reviewing and dealing with creditor claims and queries Liaising with banks to obtain relevant financial information and documentation Assisting with employee-related matters, including correspondence, claims, and liaison with relevant bodies Preparing and submitting statutory and regulatory returns where required Responding to telephone and written enquiries from stakeholders Providing general administrative support across the insolvency team About You The successful candidate will ideally have experience working within an insolvency environment and be looking to continue developing their career within this specialist area. You will have: Previous experience within an insolvency team (ideally 2 3 years or more) Strong organisational and administrative skills The ability to manage workloads effectively and meet deadlines Excellent attention to detail and a proactive approach Strong written and verbal communication skills The ability to work independently while contributing positively to a wider team Good IT skills, including experience with Microsoft Office and document management systems Experience using insolvency case management software would be advantageous, although training will be provided Benefits Our client offers a competitive benefits package, including: Competitive salary Flexible working options where available Hybrid and agile working arrangements following successful completion of probation Workplace pension scheme Life assurance cover Employee Assistance Programme and wellbeing support Access to employee discounts and reward schemes Professional development opportunities and regular career discussions Opportunities to contribute to workplace wellbeing initiatives Referral incentives

Job Title: Accounts Assistant Location: Carlisle Salary: Based on Experience About the Role As an Accounts Assistant, you will support the preparation of financial information for a diverse portfolio of clients. You will be responsible for preparing and completing financial statements, Corporation Tax computations and VAT returns across a range of business entities. The role will also involve working collaboratively with colleagues across different departments, identifying opportunities for additional support and planning, and assisting with the preparation of key information ahead of client meetings. You will gain exposure to a wide variety of clients and industries while developing your technical accounting knowledge and professional skills. Key Responsibilities Preparing financial statements for a range of business clients. Completing Corporation Tax computations. Preparing VAT returns and supporting compliance requirements. Maintaining accurate and up-to-date financial records. Liaising with internal teams to identify opportunities and provide effective client support. Assisting with client communications and meeting preparation. Building strong working relationships with colleagues and clients. Continuing to develop technical knowledge and accountancy skills. About Our Client Our client is an established professional services organisation providing a comprehensive range of business support solutions to individuals and organisations. With a team of experienced professionals, they support clients across areas including: Accountancy Taxation Financial planning Agriculture IT solutions Payroll services Debt recovery Wills and probate services They pride themselves on delivering excellent client service by combining traditional professional values with a modern, proactive approach. Candidate Profile The successful candidate will ideally demonstrate: A genuine interest in developing a career within accountancy. Strong analytical and problem-solving skills. Excellent attention to detail. Good organisational and time management abilities. Strong written and verbal communication skills. The ability to work effectively as part of a team. A proactive and positive approach to learning and development. Previous experience within an accountancy environment would be beneficial but is not essential, as training and development opportunities are available. Benefits In return for your commitment and hard work, our client offers a competitive benefits package, including: Competitive salary. Flexible working opportunities. Professional development and career progression. Access to training and learning opportunities. A supportive and collaborative working environment. Additional employee benefits and wellbeing support.

Job Title: Semi Senior Accountant Location: Leeds Salary: Dependent on experience Overview Our client is seeking a highly organised and detail-oriented Semi Senior Accountant to join their growing accountancy practice. This is an excellent opportunity for someone with solid experience in practice accounting who is ready to take the next step in their career, working across a varied range of accounts and tax work while developing further technical expertise and responsibility. Key Responsibilities Preparation of statutory accounts for sole traders and limited companies Reconciliation of profit and loss accounts and balance sheets Preparation and submission of corporation tax returns Completion of self-assessment tax returns Handling quarterly Making Tax Digital (MTD) income tax submissions Supporting and mentoring junior members of the team Working across a range of accounting software including Sage, Xero, QuickBooks, and IRIS Requirements 2 3 years experience working within an accountancy practice environment AAT qualified (or equivalent qualification/experience considered) Strong technical knowledge of accounts preparation and tax compliance Confident using cloud-based accounting software High attention to detail with strong organisational skills Ability to manage workload and work to deadlines Good communication skills, with the ability to liaise with clients and colleagues

Technical Support Analyst Tier 1 Location: Somerset / Hybrid Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:30 Overview: Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets efficiently, and maintaining excellent customer service. The successful candidate will also assist with user training, process documentation, and occasional onsite support. Key Responsibilities: Act as first point of contact via phone, email, or chat. Log, assign, and resolve support tickets, escalating where appropriate. Provide support across Microsoft 365, workstations, servers, printers, networks, and vendor applications. Carry out daily system checks and asset management tasks. Contribute to knowledge base documentation and process improvements. Undertake training to build technical skills and certifications. What they're looking for: GCSEs (including Maths and English) or equivalent. Previous experience in customer service or a technical support environment. Knowledge of IT systems, ticketing tools, and service desk operations. Strong communication skills and a collaborative, team-focused approach. Desirable: A-levels, BTEC, or IT-related qualifications. Microsoft 365 administration knowledge. Experience within a managed service provider (MSP).

Job Title: HVAC Engineer Location: Covering the South Salary: £40,000 £45,000 DOE About the Role We are seeking an experienced and versatile Field Service Engineer to join our team, covering a wide geographical area. The successful candidate will have strong expertise across Natural Gas, LPG, Oil, and Air Conditioning systems, delivering high-quality service, maintenance, and repair works to both domestic and commercial clients. Key Responsibilities Service, maintenance, and repair of: Natural Gas and LPG systems (domestic and commercial) Oil-fired boilers, burners, and tanked systems Air conditioning systems (service & maintenance) Covering the region from Cheltenham to the South Coast and from Wales to the M25 Ensuring all work is carried out safely, efficiently, and to a high professional standard Maintaining accurate service reports and documentation Providing excellent customer service on-site Requirements Minimum 10 years experience in the field Clean UK driving licence DBS clearance (or ability to meet criteria for standard and enhanced checks) Current Domestic & Commercial Gas qualifications (Nat Gas & LPG) OFTEC qualification or proven experience with oil systems FGas qualification (or strong knowledge of A/C servicing & maintenance) Strong problem-solving skills and ability to work independently Excellent communication and customer service skills What We Offer Competitive salary of £40,000 £45,000 (depending on experience) 21 days annual leave + bank holidays Company vehicle, tools, and uniform provided Opportunity to work on a wide range of systems and technologies

Job Description - Electrical Supervisor Location: United Kingdom Job Type: Self Employed - opportunity for 50+ hours per week, travel paid, weekly invoice/payments (CIS scheme used) (up to) £26/hr commensurate with experience. Salary: (up to) £26/hr commensurate with experience Reporting to: Senior Management & Project Leads Job Summary: The Electrical Supervisor is responsible for supervising electrical installations, testing, and maintenance of utility scale power generation system. The role involves managing electrical technicians/labour, ensuring safety compliance, troubleshooting system issues, and maintaining the highest-quality standards throughout the installation process. The supervisor plays a critical role in the successful deployment of generation, ensuring that electrical components are properly connected and functioning. - Key Responsibilities: - Safety and Compliance: Ensure all electrical work complies with electrical codes and regulations. - Maintain a safe working environment by following safety methods and controls, conducting safety briefings, and ensuring compliance with industry standards. - Ensure that personal protective equipment (PPE) is worn and safety measures are observed during installations and repairs. - Supervision and Leadership: - Oversee a team of electricians and technicians during the installation and maintenance of electrical generation projects. - Assign tasks, set work priorities, and ensure projects are completed within deadlines. - Monitor the quality of work, ensuring it meets electrical codes, safety standards, and project specifications. Installation and Maintenance : Quality is the key to every piece of work. - Working in-field with all site operatives. - Supervise the electrical installation, including wiring, inverters, and electrical equipment. - Conduct system checks, inspections, and testing to ensure proper functionality of the generating electrical system. - Troubleshoot electrical issues, identify faults, and implement corrective actions to maintain optimal system performance. Project Coordination : Coordinate with project managers, engineers, and clients to plan and execute electrical installations, isolation and controls. Training and Development: Train and mentor junior electricians and technicians on best practices in electrical installation and troubleshooting/fault finding. - Ensure that the team is kept up-to-date with the latest technologies, tools, and safety procedures related to generation power systems. - Development pathway to be identified and agreed for candidate career pathway and supported by the client Inventory Management: Oversee the inventory of electrical supplies, tools, and equipment needed for projects. Key Skills and Qualifications: - NVQ level 2 or higher electrical qualification. - Experience: At least 5 years of experience in electrical work, with a focus on utility scale energy systems. Prior experience as an electrical technician, electrician, or supervisor in the renewable energy industry is highly preferred. - Skills:ECS Gold Card o Strong knowledge of electrical standards, safety standards, and regulations. Proficiency in reading electrical diagrams and schematics. Hands-on experience with solar inverters, battery systems, lv panels, wiring, and electrical connections. Excellent troubleshooting and problem-solving skills. o Strong leadership and team management skills. Testing and fault identification. - Certifications: NVQ level 3, Level 3 Diploma, AM2 , ECS Gold Card, 18th Edition Regulations, Inspection and Testing BS(Apply online only) Essential Attributes: - Proficiency in applications for site reporting (iauditor, Microsoft etc ). - Experience working in engineering and /or utility scale power generation. - Ability to travel within the UK as required, often working away from home during the week. - Own transport to be provided and reimbursed at 25p per mile Working Conditions: - The role will require working in various outdoor environments and conditions, including rooftops or construction sites. - Work schedules may vary depending on project deadlines, with some overtime expected - - Safety precautions and protective equipment must be used at all times.

Job Title: Fire Alarm Service Engineer Location: London / Home Counties Salary: £32,000 - £38,000 (OTE up to £45,000) Overview: Our client is seeking a skilled Fire Alarm Service Engineer to join their established team. The role involves servicing, maintaining, and repairing fire alarm systems across a range of commercial and residential sites. This position plays a vital part in ensuring life safety compliance and maintaining high standards of customer service. Key Responsibilities - Carry out routine preventative maintenance in line with BS 5839-1 standards - Diagnose and repair faults in fire alarm systems efficiently - Respond to emergency callouts to restore system operation - Provide clear and concise reports on all service activities - Maintain accurate records of service calls and completed work - Communicate effectively with customers to explain findings and solutions - Ensure health and safety compliance on all sites - Support installation and commissioning of new fire alarm systems where required Required Qualifications: - Level 2 qualification in Fire Detection and Alarm Systems (NVQ or equivalent) - desirable - Minimum 3 years' experience as a Fire Alarm Service Engineer - Strong knowledge of BS 5839 standards - Proven fault-finding and diagnostic skills - Experience using fire alarm testing equipment - Full UK driving licence - Excellent communication and interpersonal abilities - Ability to work independently and within a team - Strong customer service focus - Good time management and organisational skills - Physically fit to undertake duties, including working at heights and carrying equipment Additional Qualifications - Positive, professional approach with a strong work ethic - Flexibility to adapt to varying work environments and client needs - Commitment to continuous learning and skills development Benefits - Competitive salary with OTE up to £45,000 - Annual discretionary bonus (Employee-Owned Trust scheme) - Career development and training opportunities - Company vehicle, van, and fuel card provided - 25 days' paid holiday plus pension scheme - Opportunity to work within a dynamic and growing industry Company Overview Our client is a reputable organisation within the fire safety industry, committed to delivering high-quality solutions and exceptional customer service. With a strong presence in the sector, they provide reliable fire protection services to both commercial and residential clients.

Job Title: Distributed Field Support Engineer Location: Glasgow / surrounding areas Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance

Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.