Parkside

Customer Care Team Administrator Birmingham Hybrid Working £14.50 - £15.50 per hour Temp to Perm Opportunity A fantastic opportunity has arisen for a Customer Care Team Administrator to join a growing and innovative financial services organisation based in central Birmingham. This is a temp to perm position offering hybrid working, with three days in the office and two days working from home. This role would suit an organised, detail-focused individual with strong administration or data entry experience who is looking to build a long-term career within banking or financial services. Key Responsibilities Accurately inputting mortgage application, borrower and property information onto internal systems Supporting lending applications from Decision in Principle through to completion Liaising with brokers, mortgage advisers, solicitors and valuers Issuing identification and verification documentation to customers Ensuring all records are maintained accurately and confidentially Meeting service level agreements and daily processing targets Identifying discrepancies and escalating issues where required Supporting the wider operations team to deliver excellent customer outcomes Candidate Profile Previous administration, data entry or customer support experience Strong attention to detail with high levels of accuracy Excellent organisational skills and ability to manage multiple priorities Strong communication skills, both written and verbal Good working knowledge of Microsoft Office, including Excel and Word Mortgage, banking, lending or financial services experience would be highly advantageous A proactive and team-oriented attitude Additional Information Monday to Friday, 9:00am 5:30pm Hybrid working model Central Birmingham location Immediate start available Excellent opportunity to secure a permanent role If you are looking for your next opportunity within financial services and would like to join a supportive and professional organisation, please apply today.

Job Title: Receptionist & Office Administrator 2 Locations for this tole: Central London & Weybridge Salary: £25,000 + Bonus + Benefits We're recruiting for a Receptionist & Office Administrator to join a professional organisation within the financial services industry. This is a key front-of-house role where you'll help deliver a first-class client and office experience . The Role Be the first point of contact for clients and visitors Provide a welcoming and professional front-of-house service Manage meeting rooms, refreshments, and office presentation Handle incoming calls, emails, and general enquiries Support day-to-day administrative tasks across the business Maintain and update CRM/data systems (training provided) Assist with post, deliveries, and general office coordination Key Skills & Experience Previous experience in reception, front-of-house, or office administration Strong customer service and communication skills Highly organised with excellent attention to detail Confident using Microsoft Office (Word, Excel, Outlook) Professional, proactive, and able to multitask Comfortable working in a busy, fast-paced environment Details Monday-Friday, 8:30am-5:30pm Office-based role (Central London & Weybridge) £25,000 salary + bonus + benefits A great opportunity to join a well-established financial services environment in a varied and client-facing role.

Job Title: Temporary Administrative Support / Data Entry Assistant Location: Birmingham (3 days office / 2 days home) Hours: 9:00am 5:30pm (flexible start/finish times considered) Salary: £14.50 - £15.50 per hour Contract: Temporary with potential to become permanent About the Role An exciting opportunity has arisen for a reliable and proactive Administrative Support / Data Entry Assistant to join a growing financial services business based in Birmingham. This is an excellent chance to join a professional and supportive team, with the potential for the role to develop into a Junior Lending Support position longer term. This role would suit someone with strong administration skills, excellent attention to detail, and ideally previous experience within banking, lending, or an FCA regulated environment. Key Responsibilities Accurate data entry and maintenance of internal systems General administrative support to the wider team Processing documentation and updating records Managing incoming emails and correspondence Assisting with customer files and compliance paperwork Supporting internal teams with day-to-day operational tasks Ensuring all records are maintained accurately and confidentially About You Previous administration or data entry experience essential Strong attention to detail and high levels of accuracy Excellent organisational skills Good communication skills, both written and verbal Strong IT skills including Microsoft Office Financial services / banking / regulated environment experience highly desirable Positive attitude and willingness to learn What s on Offer Hybrid working (3 days office / 2 days home) Flexible working hours Friendly and supportive environment Opportunity to progress into Junior Lending Support Immediate start available If you are available immediately or on short notice and looking for an exciting new opportunity, please apply today.

Property Sales & Lettings Negotiator - Dulwich - Permanent South East London My client, a dynamic and independent estate agency based in Dulwich, is seeking an ambitious Sales & Lettings Negotiator to join their friendly and professional team. With a strong local reputation and a commitment to exceptional client service, they provide an environment where negotiators are genuinely supported to reach their full potential. The Role: Manage your own portfolio of properties and clients Negotiate sales and lettings deals, ensuring positive outcomes for buyers, sellers, and landlords Generate new business through proactive networking, marketing, and relationship-building Thrive in a busy, supportive, and results-driven environment where success is recognised and rewarded The Ideal Candidate: Ambitious and sales-driven with strong negotiation skills Previous experience in property sales or lettings is beneficial but not essential Personality, confidence, and drive to succeed are key Self-motivated, energetic, and customer-focused Eager to build and progress within a successful property career What's on Offer: £35,000-£40,000 basic salary (depending on experience) Performance-based commission and incentives Company car and annual bonus Vibrant Dulwich office with a close-knit, family-like culture Two Saturdays per month (balanced flexibility) A primarily sales-focused office also covering lettings If you are driven, ambitious, and ready to make your mark in property sales and lettings, this is an opportunity not to be missed.

Receptionist Location: Central London & Weybridge Salary: £25,000 + Bonus + Benefits Industry: Financial Services We're recruiting for a Receptionist to join a professional organisation within the financial services industry. This is a key front-of-house role where you'll help deliver a first-class client and office experience. The Role Be the first point of contact for clients and visitors Provide a welcoming and professional front-of-house service Manage meeting rooms, refreshments, and office presentation Handle incoming calls, emails, and general enquiries Support day-to-day administrative tasks across the business Maintain and update CRM/data systems (training provided) Assist with post, deliveries, and general office coordination Key Skills & Experience Previous experience in reception, front-of-house, or office administration Strong customer service and communication skills Highly organised with excellent attention to detail Confident using Microsoft Office (Word, Excel, Outlook) Professional, proactive, and able to multitask Comfortable working in a busy, fast-paced environment Details Monday-Friday, 8:30am-5:30pm Office-based role (Central London & Weybridge) £25,000 salary + bonus + benefits A great opportunity to join a well-established financial services environment in a varied and client-facing role.

Sales Order Processing Officer (Part-Time, FTC) I'm currently recruiting for a Sales Order Processing Officer to join a fantastic team based in Uxbridge on a 1-year fixed-term, part-time basis (25 hours per week) . This is a great opportunity for someone with strong attention to detail and a proactive mindset who enjoys working in a fast-paced, collaborative environment. Key responsibilities include: Managing and processing customer sales orders end-to-end Liaising with internal teams, suppliers, and warehouse teams Tracking shipments and resolving delivery or stock issues Preparing documentation (invoices, order confirmations, etc.) Maintaining accurate records, reports, and databases Supporting audits and general operational tasks Ideal candidate: Some experience in order processing Strong Excel skills and system confidence Highly organised with excellent attention to detail Great communication and customer service skills Proactive and able to manage multiple priorities Uxbridge 25 hours per week (09:00-14:30) Free Parking If this sounds like you (or someone in your network), feel free to get in touch or apply directly.

Please note, this role does not provide sponsorship. Applications requiring sponsorship or without a background as an ECOLOGIST will be rejected. Project Coordinator - Ecology (Office-Based, Oxfordshire or Hybrid) I m recruiting for a newly created Project Coordinator position with an established and forward-thinking ecological consultancy. This is a fantastic opportunity for someone who wants to remain closely involved in ecological projects but step away from fieldwork and into a structured, office-based coordination role. The company has built a strong model for developing early-career ecologists - bringing in interns and seasonal staff and training them up into consultant-level roles. This new Project Coordinator role has been introduced to bridge the gap between ecologists and clients, ensuring projects run smoothly and that junior staff are properly supported as they develop both technical and consultancy skills. In this role, you d manage projects, liaise directly with clients, and mentor junior ecologists acting as assistant project managers. They ll handle surveys and fieldwork, while you coordinate delivery, review reports and quotes, and oversee communication with clients - keeping junior team members looped in so they can learn the ropes. It s a 9-5 office-based role (no fieldwork required) , though hybrid working is available. Because the position is brand new, there s plenty of scope to shape it and make it your own. The role includes: Project management and coordination of survey schedules Acting as the main point of contact for clients and the internal team Overseeing quotes, project documentation, and report reviews (especially if CIEEM qualified) Supporting and mentoring junior ecologists Helping refine internal processes as the role evolves Who this would suit: This would be ideal for a Senior Ecologist who enjoys organisation, mentoring, and communication, but wants to move away from fieldwork into a more structured, strategic position. Essential Skills & Experience: Strong enthusiasm for ecology and environmental work Solid understanding of UK habitat and protected species surveys Good grasp of survey design, mitigation, and best practice Confident communicator with clients and colleagues alike Organised, proactive, and collaborative Experience producing quotes and managing project delivery Desirable: Full or eligible member of CIEEM Strong report writing skills Degree in an ecology-related subject Previous line management or mentoring experience Business development or networking experience Benefits include: Competitive salary and pension Apple computer and iPhone Paid professional memberships Unlimited internal and external training budget Staff-nominated bonus scheme Unlimited annual leave and flexible working Genuine progression opportunities within a growing consultancy The role is based within commuting distance of Oxfordshire , with the option of hybrid working.

Project Engineer A leading infrastructure and design consultancy is seeking a Project Engineer to join their Infrastructure Design team. This role offers the opportunity to work on a diverse range of civil engineering and highways projects that make a real impact on local communities. The company continues to grow across the Midlands and is committed to delivering sustainable transport and infrastructure solutions that improve connectivity, safety, and community well-being. Key Responsibilities: Design and manage the delivery of highway and civil engineering projects, meeting quality, programme, and financial objectives. Provide specialist design, technical, and cost advice to colleagues, clients, and external partners. Evaluate and authorise externally designed schemes, ensuring compliance with design specifications and safety standards. Collaborate closely with construction and commercial teams to coordinate project delivery and maintain efficient workflows. Lead on consultation and stakeholder engagement, liaising with clients, public bodies, and community representatives. About You: Degree in Civil Engineering or a related discipline, with relevant experience in highway or civil design. Strong ICT and design software skills, including proficiency with tools used in highway and civil engineering projects. In-depth knowledge of design standards, contracts, and procedures applicable to civil and highway engineering. Awareness of health and safety legislation, traffic management, and best practice in construction and maintenance. Experience across all stages of project delivery, from feasibility through to construction. What s on Offer: Competitive salary Hybrid working arrangements Employee discounts and benefits Additional leave entitlement Free on-site parking Ongoing career development opportunities

Project Coordinator - Ecology (Office-Based, Oxfordshire or Hybrid) Please note: A background in Ecology is considered essential for this role. I'm recruiting for a newly created Project Coordinator position with an established and forward-thinking ecological consultancy. This is a fantastic opportunity for someone who wants to remain closely involved in ecological projects but step away from fieldwork and into a structured, office-based coordination role. The company has built a strong model for developing early-career ecologists - bringing in interns and seasonal staff and training them up into consultant-level roles. This new Project Coordinator role has been introduced to bridge the gap between ecologists and clients, ensuring projects run smoothly and that junior staff are properly supported as they develop both technical and consultancy skills. In this role, you'd manage projects, liaise directly with clients, and mentor junior ecologists acting as assistant project managers. They'll handle surveys and fieldwork, while you coordinate delivery, review reports and quotes, and oversee communication with clients - keeping junior team members looped in so they can learn the ropes. It's a 9-5 office-based role (no fieldwork required) , though hybrid working is available. Because the position is brand new, there's plenty of scope to shape it and make it your own. The role includes: Project management and coordination of survey schedules Acting as the main point of contact for clients and the internal team Overseeing quotes, project documentation, and report reviews (especially if CIEEM qualified) Supporting and mentoring junior ecologists Helping refine internal processes as the role evolves Who this would suit: This would be ideal for a Senior Ecologist who enjoys organisation, mentoring, and communication, but wants to move away from fieldwork into a more structured, strategic position. Essential Skills & Experience: Strong enthusiasm for ecology and environmental work Solid understanding of UK habitat and protected species surveys Good grasp of survey design, mitigation, and best practice Confident communicator with clients and colleagues alike Organised, proactive, and collaborative Experience producing quotes and managing project delivery Desirable: Full or eligible member of CIEEM Strong report writing skills Degree in an ecology-related subject Previous line management or mentoring experience Business development or networking experience Benefits include: Competitive salary and pension Apple computer and iPhone Paid professional memberships Unlimited internal and external training budget Staff-nominated bonus scheme Unlimited annual leave and flexible working Genuine progression opportunities within a growing consultancy The role is based within commuting distance of Oxfordshire , with the option of hybrid working.

Senior Project Manager Pre-Construction An established infrastructure and design consultancy is seeking Senior Project Managers with experience in pre-construction to join their growing Project Delivery team. Experience with NEC4 contracts would be an advantage. This is an exciting opportunity to lead projects that directly impact local communities, focusing on the design, improvement, and delivery of sustainable infrastructure and transport solutions. Key Responsibilities: Lead the pre-construction stage of multiple infrastructure and engineering projects, ensuring time, cost, and quality targets are achieved. Provide specialist project management input during pre-construction, ensuring compliance with legislation, policies, and standards. Oversee and mentor project staff, supporting technical development and maintaining performance standards. Promote collaboration across the business to ensure effective resourcing and workflow management. Represent the company as an expert witness when required. About You: Degree in Project Management, Civil Engineering, or a related field, with experience in highways or civil engineering. Strong leadership, decision-making, and problem-solving skills. Proficient in Microsoft Office and project management software, with an understanding of data management systems. Knowledge of land acquisition, statutory procedures, consultation, contract management, and funding bids. A proactive, motivated individual with strong delivery focus. A full UK driving licence is required. What s on Offer: Competitive salary Hybrid working Employee discounts and benefits Additional leave allowance Free on-site parking Ongoing career development opportunities

Position Summary We are looking for an experienced and proactive CNC Programmer / Setter / Operator to join our precision engineering team. The successful candidate will have practical expertise with Hurco 3-axis CNC milling machines, with occasional work on 4th-axis rotary tables. This role involves programming, setting, and running CNC mills to produce high-precision components to tight tolerances in a dynamic subcontract manufacturing environment. Main Duties Program CNC milling machines using Hurco WinMax controls at the machine, and via CAM software when required. Set up and operate 3-axis Hurco mills, with the capability to work with 4th-axis rotary tables as needed. Accurately interpret engineering drawings, CAD data, and technical documentation. Select the correct tooling, cutting speeds, and feeds for efficient production. Carry out first-off and in-process inspections using verniers, micrometers, and gauges. Keep the work area safe, clean, and compliant with health and safety policies. Contribute to continuous improvement in machining processes, tooling, and cycle efficiency. Collaborate effectively with colleagues and provide support to other departments when required. Candidate Profile Proven background in CNC programming, setting, and operating Hurco 3-axis milling machines. Knowledge of 4th-axis machining (rotary tables) is advantageous. Confident in reading and working from detailed engineering drawings to tight tolerances ( 0.01mm). Strong technical knowledge of machining methods, tooling, and fixturing. Good problem-solving skills with the ability to work independently and as part of a team. Flexible and adaptable to changing workloads and production deadlines.

Maintenance Coordinator Location: Uxbridge Salary: Up to £32000 dependent on experience pro rata About the Role My client is a growing property maintenance and facilities support company looking for organised and proactive Coordinators to join their team. This is a fast-paced and varied role where you ll work closely with engineers, managers, and property professionals to ensure maintenance works are delivered efficiently and clients receive clear, timely communication. Key Responsibilities Schedule and coordinate engineers for reactive maintenance, servicing, and planned preventative maintenance (PPM) Act as a central point of communication between engineers, clients, and internal teams Monitor and manage open jobs to ensure timely completion Review engineer reports and issue completion updates to clients Arrange return visits where follow-up work is required Raise and track quotations (based on supervisor specifications) Order materials and coordinate ongoing works Maintain accurate job records and documentation Support compliance, certification, and record-keeping processes Handle client enquiries and provide clear progress updates Assist with urgent and reactive operational demands About You We re looking for someone who is highly organised, reliable, and confident managing multiple priorities. You will ideally have: Experience in a coordination, scheduling, or operations support role Strong organisational and time management skills Excellent communication skills and confidence dealing with clients and engineers Ability to manage multiple tasks and deadlines simultaneously A proactive, solutions-focused mindset Good IT skills (including Microsoft Outlook and Excel) Experience with field service systems (e.g. BigChange) is advantageous

Part-Time Administrative Assistant (Service & Logistics) Hours: 20 hours per week (Monday-Friday, 4 hours per day: 9:30am-1:30pm or 10:30am-2:30pm) Office based Role Overview: Provide administrative support to the Service and Logistics teams, working closely with the Senior Service Coordinator and Logistics Coordinator. The role focuses on ensuring efficient day-to-day operations, maintaining high-quality standards, and supporting continuous improvement within the Service Department. Key Responsibilities: Provide administrative support to the Service Department to ensure efficient customer turnaround times for service and repair of equipment Communicate with customers via phone and email, providing updates on progress and expected completion dates Assist in preparing estimates for service and repair work Maintain accurate records in SAP, ensuring customer and company data is up to date Create and dispatch Service Notifications using SAP, including logging goods received and dispatched Run monthly reports to monitor contracts and warranty expiry dates Liaise with customers regarding renewals, send offers and terms & conditions, and raise invoices upon payment Support general departmental operations and undertake ad hoc duties as required Collaborate with internal departments to ensure effective communication and coordination Skills & Experience: Strong written and verbal communication skills Excellent interpersonal skills with the ability to build relationships at all levels Highly organised with strong attention to detail Ability to prioritise tasks and meet tight deadlines in a structured, methodical way Proficient in Microsoft Office, particularly Excel and Teams

Fleet Operations Analyst Location: Stockley Park & 1 Trinity Square, London Contract: 12-month (Full-time, office-based; minimum 3 days/week onsite) Role Overview: Responsible for managing day-to-day fleet operations in collaboration with preferred suppliers, acting as the central point of contact for employees within the company car scheme. The role focuses on delivering excellent customer service, ensuring smooth operational processes, and producing accurate fleet reporting. Key Responsibilities: Manage daily fleet operations in partnership with external fleet suppliers Serve as the primary contact for employees within the company car scheme, ensuring a high-quality service experience Produce and maintain fleet reports, including fuel audits, payroll data, and taxable benefit reporting Coordinate weekly HR data transfers, supporting onboarding and offboarding processes Maintain and manage surplus vehicle logs, ensuring efficient vehicle reallocation in line with company policy Conduct quarterly emissions and sustainability reporting as directed Lead or support operational meetings with fleet suppliers Support additional fleet management activities as required Key Skills & Experience: Strong written and verbal communication skills Excellent attention to detail, with strong numerical and analytical ability Proactive, can-do attitude with strong stakeholder management skills Ability to problem-solve, prioritise, and manage multiple tasks effectively Proficiency in Microsoft Excel, Word, and PowerPoint (Tableau desirable)

Customer Coordinator (6-Month Temporary Contract) £17.14 per hour Hybrid Working (2 days from home) Full-Time 35 hours per week Monday Friday (9:00am 5:00pm) An exciting opportunity has arisen for a Customer Coordinator to join a well-established and highly respected organisation within the financial services sector. This is a fantastic role for someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering exceptional service. Working as part of a small but high-performing team, you will play a key role in supporting customers throughout the lifecycle of their finance agreements, ensuring a seamless and professional experience at every touchpoint. The Role As a Customer Coordinator, you will be responsible for managing a variety of customer interactions, often in sensitive or complex situations. You will balance customer needs with business requirements, ensuring agreements are managed accurately and compliantly. This is a role suited to a resilient, empathetic individual who enjoys building relationships and working to high standards. Key Responsibilities Handling inbound and outbound calls with customers and dealerships to a high standard Responding professionally to customer emails and written correspondence Maintaining accurate and up-to-date customer records and case notes Supporting customers experiencing financial difficulty or vulnerable circumstances with empathy and care Ensuring compliance with internal policies and relevant financial regulations Liaising with external partners regarding arrears management and asset returns Identifying and escalating potential fraud cases or gone away customers Meeting quality assurance standards across all customer interactions Working Pattern & Flexibility 35 hours per week, Monday to Friday (9:00am 5:00pm) Option to compress lunch breaks across 4 days for a 2:00pm finish on the fifth day (subject to team coverage) Hybrid working: opportunity to work from home 2 days per week (business needs dependent) Requirement to work 1 in every 3 4 Saturdays 1 2 bank holidays per year , with time off in lieu provided About You Previous experience within customer service and/or motor finance Strong communication skills with the ability to build rapport and trust Empathetic and professional, particularly when handling sensitive situations Highly organised with the ability to multitask and prioritise effectively Comfortable working under pressure in a busy environment A collaborative team player with a proactive approach Awareness of FCA regulations and Consumer Duty Additional Information This role is subject to satisfactory DBS and financial checks , as well as references Experience within the motor finance sector is advantageous but not essential Why Apply? Competitive hourly rate of £17.14 Hybrid working and flexible hours Opportunity to gain experience within a reputable financial services environment Supportive and collaborative team culture

Project Co-ordinator Location: Milton Keynes Salary: Competitive + benefits The Opportunity We are looking for a highly organised and proactive Project Co-ordinator to join a growing operations team based in Milton Keynes. This is a fantastic opportunity to play a key role in delivering projects from inception through to completion, working closely with internal teams, engineers, and customer stakeholders to ensure successful delivery. The Role As Project Co-ordinator, you will be responsible for supporting the full project lifecycle, ensuring timelines, resources, and logistics are effectively managed. You will act as the central point of coordination between project teams, management, and customers. Key responsibilities include: Maintaining and managing project schedules, documentation, and tracking tools Coordinating engineers, site activity, and communications Supporting logistics, including materials, transport, and supplier coordination Producing management information (MI) reports such as stock usage and engineer utilisation Updating internal systems and ensuring data accuracy across platforms Assisting with risk assessments and project documentation (RAMS) Monitoring stock levels, carrying out cycle counts, and investigating discrepancies Identifying opportunities to improve processes and drive operational efficiency About You We are looking for someone who thrives in a fast-paced, detail-driven environment and enjoys working across multiple teams. You will have: Previous experience in a project coordination, operations, or logistics role Strong organisational and planning skills with excellent attention to detail Good working knowledge of Microsoft Office, particularly Excel Experience using service management or operational systems (desirable) Strong communication skills and the ability to liaise with internal and external stakeholders A proactive mindset with the ability to identify and solve problems A team-oriented approach with a strong customer focus

Electro-Mechanical Engineer Location: Manchester, Birmingham and Belfast (Three Positions) Shift: Rotating weekly (06:00-14:00 / 14:00-22:00) Type: Full-Time, Permanent Our client is a global leader in secure technology solutions supporting the financial sector across the UK and Ireland. They are seeking a hands-on Electro-Mechanical Engineer to join their Engineering Team within a secure production environment. This is a site-based role focused on planned maintenance and reactive repair of production equipment. You will often work independently and act as the sole engineering representative on site, so professionalism, accountability and technical confidence are essential. The Role As an Electro-Mechanical Engineer, you will: Carry out planned preventative maintenance on production equipment Respond to breakdowns and complete reactive repairs Perform fault finding on electrical circuits and mechanical systems Assist with installation and commissioning of new equipment Conduct root cause analysis to minimise recurring issues Complete repair logs, stock control records and associated documentation Ensure adherence to manufacturer specifications and regulatory standards Provide effective handover of repaired equipment to production teams Production uptime is critical, so you must be comfortable working to tight deadlines in a safe and structured manner. Requirements Formal electrical or mechanical qualification desirable Proven experience fault finding on electrical circuits, including single-phase systems Strong mechanical maintenance experience, including motors, gears, encoders, bearings and clutches Control systems knowledge highly desirable Comfortable working independently within a secure environment Strong analytical mindset with the ability to resolve issues efficiently Computer literate, including Windows, Excel and Word Experience within manufacturing, automated production lines, print, packaging, FMCG or similar industrial environments would be advantageous.

Office Administrator £27,000 - £30,000 depending on experience An established and growing business within the technical services sector is seeking a highly organised Office Administrator to join their busy operations team. This is a varied position suited to someone who enjoys administration, scheduling, customer communication, and supporting multiple departments within a fast-paced office environment. The successful candidate will play a key role in ensuring the smooth day-to-day running of the office, coordinating service activity, maintaining accurate records, and supporting finance and customer service functions. Key Responsibilities Provide full administrative support across the business Maintain accurate customer records and update internal databases Raise quotations, documents, letters, reports, certificates, and service paperwork Schedule engineers for servicing, call-outs, maintenance visits, and reactive works Liaise with customers to arrange appointments and confirm attendance times Process engineers timesheets, expenses, and monthly summaries for payroll deadlines Raise purchase orders and manage supplier paperwork Produce invoices and credit notes using internal finance systems Support false alarm reporting and compliance-related administration Scan, upload, and organise service reports, worksheets, and technical documents Handle incoming calls, transfer enquiries, and take accurate messages Manage shared inboxes, diaries, tasks, and meeting room bookings Assist with customer reminders for upcoming services and maintenance visits Support the implementation and ongoing administration of new business software systems General office duties including filing, printing, reception cover, and meeting refreshments when required Skills & Experience Required Previous experience within an administration or office support role Strong IT skills including Microsoft Word, Excel, and Outlook Experience working with internal databases or CRM systems Excellent organisation and attention to detail Strong communication skills with a professional telephone manner Ability to prioritise workload and meet deadlines Comfortable working across multiple tasks and departments Experience in scheduling, service coordination, or engineering support would be advantageous Finance administration experience such as invoicing or purchase orders would be beneficial Working Hours Monday to Friday 8:30am 5:30pm One hour unpaid lunch break Holiday Entitlement 23 days annual leave plus bank holidays Additional leave awarded with long service Opportunity This is an excellent opportunity to join a long-standing and reputable organisation offering stability, variety, and the chance to become a valued part of a supportive team.

Operations Director (3PL / Fulfilment) Location: Bury St Edmunds (on-site) Salary: £50,000 - £80,000 (dependent on experience) Start: ASAP The Opportunity We're supporting a fast-growing fulfilment and logistics business operating across three UK sites, with a fourth launching in the US. Built with a true startup mindset, the business has scaled rapidly with a lean team, developing its own internal systems and tools along the way. Now entering its next phase of growth, they are looking to bring in an Operations Director to introduce structure, leadership, and scalability across the business. This is a high-impact role with a clear pathway to company leadership, as the founders focus on international expansion. The Role This is a hands-on leadership position where you will take ownership of operations across multiple sites, bringing clarity, structure, and scalability to a fast-paced environment. You will sit at the core of the business, acting as the operational backbone and a key decision-maker. Key responsibilities: Lead day-to-day operations across UK fulfilment sites Manage and develop cross-functional teams (warehouse, customer support, tech, and finance) Introduce scalable processes, KPIs, and operational structure Improve communication flows to reduce delays and inefficiencies Oversee forecasting, stock planning, and order volume management Work closely with internal tech teams to optimise WMS and internal tools Support international expansion (US launch and EU growth plans) Act as a senior leader bridging strategy and execution What They're Looking For This role requires someone who can hit the ground running in a fast-moving, high-growth environment. Essential: Proven experience in 3PL / fulfilment / logistics operations Strong leadership experience managing multi-functional teams Ability to operate in a high-change, fast-paced environment Commercial and operational mindset with strong problem-solving ability Experience with WMS, logistics systems, and operational analytics Comfortable making decisions quickly with limited bureaucracy Highly desirable: Experience scaling operations in a growing business Exposure to automation, robotics, or process optimisation Background in building structure within previously unstructured environments The Environment This is not a corporate, process-heavy organisation. Ideas can be implemented in days, not months High autonomy and ownership from day one Built by people who have learned and adapted quickly A culture that rewards initiative, speed, and accountability If you're coming from a heavily structured environment and want to build something rather than maintain it, this is a rare opportunity. Career Progression This role offers a clear pathway to Director-level leadership, with the opportunity to step into a broader company leadership role as the business expands internationally. Hiring Process Initial screening Video submission (Loom) On-site half-day assessment Why Join? Join at a pivotal growth stage Direct impact on business scaling and international expansion Work closely with founders and shape the future of operations Opportunity to step into a senior leadership position quickly

Our international client urgently requires a Call Centre professional to join their team on a temp-to-perm basis You will efficiently and professionally facilitate, decide upon, and communicate the settlement of aviation damaged luggage claims in line with: Company Behaviors, policies, and KPIs Client requirements Legislative requirements (e.g. MC99, GDPR) Key Accountabilities: Client airline damaged luggage settlement Aviation customer contact, via phone and email, remaining compliant with all policies and requirements Role Challenges: Peer relationship management, within the framework of the Company Behaviours and policies Inter-departmental communication - to ensure that the path to claiming settlement is as efficient as possible Client and supplier relationship management - ensuring constant compliance Role Requirements: Fluent or native written and spoken English - essential Basic MS Office skills - essential GCSE (or equivalent) in Maths, English - essential Experience in an airport or airline operation - desirable Experience in an operational call centre environment - desirable Experience in a high-pressure, fluid sales environment - desirable Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR) o Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times Contacting airline passengers via phone and/or email in line with airline contractual requirements Issuing final settlement of claims within the parameters defined by the airline contract and/or the Montreal Convention (1999) o Ensuring that the final settlement is in the best interests of the client airline and company, whilst maintaining passenger satisfaction Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision making Team player with excellent verbal skills and a keen eye for detail Able to cope under the pressure of a service recovery situation, dealing with the public by Company Policy when in a stressed frame of mind Adaptable and resilient TEMP TO PERM BASIS OFFICE BASED INTERESTED? APPLY NOW!