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JOB DETAILS Job Title: UKI Technology Services - UK North Associate Management Lead - 2 JOB PURPOSE The UKI Technology Services - North Associate Management Lead remit is to ensure that Service Management best practices are defined, operated and improved to manage the delivery of technology services (via various local and global teams) to support employees in the Newcastle office and UK North. 3 SCOPE The UKI Technology Services: Local (UKI TS: Local) organisation is focused on the deployment and support of technology solutions for personnel across the UK and Ireland (UKI) geographical unit (GU). 4 RESPONSIBILITIES AND ACC OUNTABILITIES Service Management - General Develop, implement and improve processes which underpin service, both internal and external. Build robust working relationships with the aim of improving service provision and customer satisfaction ratings. Engage with stake holders regularly to understand the service perceptions Manage and resolve high priority service issues notified by the various global and local teams via local incident management and escalation processes. Manage the local 2nd level support teams in Newcastle and remotely in Manchester and leeds plus other locations as required. Manage customer satisfaction improvement process and drive through resulting actions in conjunction with appropriate delivery/support teams. Identify and implement process or service improvements, and any associated cost savings, both internal and external. Design and implement new processes as needed. Supply Reports and Metrics as required Ensure that best practices are shared UKI wide Supplier and Customer Management Manage structured supplier and customer management process encompassing both internal and external relationships, liaising with commercial manager where necessary. Including the UK Vodafone contract and HPE contracts as example Operate a structured supplier management process framework ensuring standard documentation is maintained covering OLA, SLA, contact, reporting, product catalogue and other information for each supplier. Ensure team establishes regular service review meetings with each supplier, involving relevant teams from TS: Local in UK and Ireland, documenting meetings and actions arising in a spirit of continuous service improvement. Ensure team maintains good relationships with acc ount and service managers from main suppliers (telcos, Workstation suppliers, IT equipment providers). Demonstrates a deep understanding of core CIO IT Products and Services within your aligned area (Security, Core Architecture, Workstation Technology and Collaboration, End User Services, Digital Workplace). Is aware of pricing, eligibility and best practise use and is able to advocate this seamlessly to customer group. Helps shape the products and services, provides feedback based on customer feedback requirements and own experience and knowledge. Service Level Reporting Oversee production of supporting information to facilitate key customer service reviews based on agreed service metrics and KPIs. Create simple and effective internal service metric information to complement the published global metrics. Review key reports on behalf of the department (eg Monthly customer reports, Customer Satisfaction). Communications Participate in review and approval of relevant communications developed by others, for both project and operational requirements, ensuring that quality standards (eg clarity, conciseness, accuracy) and communications standards are met. Provide input from the UKI perspective on any communications issues that may arise. Network and collaborate with relevant Workplace Solutions (AWS), Global Infrastructure Services for (ISA), CIO organisation parties to share knowledge, best practice and influences outcomes or future strategy. Co-ordination of Security Management/UKI TS: Local Accreditation Oversee all accreditations UKI TS: Local need to input into and maintain be they: ISO27001, GDN, client or company driven. Ensure there is continued entry level' accreditation knowledge across the wider TS: Local team. Project/Venture and Acquisition (V&A) Involvement Become involved in various local and/or global service management projects as required, eg V&A work, infrastructure improvements, business continuity initiatives, infrastructure cost savings, continuous improvement initiatives, customer satisfaction initiatives and portfolio projects/centralisation opportunities where relevant. IT Service Desk (ITSD) Oversee/direct relationship with ITSD, liaising/escalation with product manager(s) as appropriate. People Management Effectively manage, lead and support direct reports to meet delivery in line with management, stakeholder and customer expectations. Ensure all HR requirements are carried out on time and in full to meet required performance management process and comply with company policies. Recruit and on-board new members to the team as required. Regularly hold one-to-one meetings with direct reports, providing timely feedback, coaching and mentoring to develop and maintain skills and capability across the team. Recognise and foster strong performance looking to develop and retain high potential individuals. Flag these people for relevant opportunities and development and factor into succession planning. Manage poor performance, giving targeted and regular feedback and guidance aimed at improving performance. Manage exit of individuals as required. Manage and prioritise workload across the team to maintain optimum project delivery. 5 PROFESSIONAL QUALIFICATIONS/ACCREDITATIONS AND EXPERIENCE ITIL Intermediate level qualification (MALC) and education to degree level is desirable, but not essential. blue chip company experience. Experience of working in an SLA driven environment. Experience of working with suppliers preferable. Experience in an IT Operations environment. In depth Customer IT Support experience (preferably in a high profile, mission critical environment). An in-depth experience, its business and the IT services provided by CIO is highly desirable. 6 GENERAL Standard work hours of 09:00 to 17:30 typically apply. However, a flexible working attitude is required when considering global teams and critical milestones within project delivery. Average working hours should typically not exceed 42.5 hours per week. Office based. A level of travel and working from other customer or client locations may be required from time to time. This is an office-based role

Document Controller Chichester Onsite - 5 days a week Salary 42-50k per annum Permanent Are you an organised, detail-oriented professional with a passion for keeping complex projects running smoothly? Our client, a leading international construction company, is hiring a Document Controller to support two major projects You'll play a key role in managing project documentation, ensuring accuracy, compliance, and traceability across all stages of delivery. This is an exciting opportunity to join a world-class engineering and construction team delivering mission-critical infrastructure Your Key Responsibilities: Manage and control project documentation, drawings, and records. Maintain document management systems and ensure version control. Liaise with engineers, QA/QC, and subcontractors to ensure accurate information flow. Track document reviews and coordinate approvals. Support the project team in preparing handover and close-out documentation. About You: 3+ years' experience as a Document Controller in construction or engineering projects. Familiar with Aconex, Asite, or SharePoint. Excellent organisational and communication skills.

Document Controller Wrexham Onsite - 5 days a week Salary 42-50k per annum Permanent Are you an organised, detail-oriented professional with a passion for keeping complex projects running smoothly? Our client, a leading international construction company, is hiring a Document Controller to support two major projects You'll play a key role in managing project documentation, ensuring accuracy, compliance, and traceability across all stages of delivery. This is an exciting opportunity to join a world-class engineering and construction team delivering mission-critical infrastructure Your Key Responsibilities: Manage and control project documentation, drawings, and records. Maintain document management systems and ensure version control. Liaise with engineers, QA/QC, and subcontractors to ensure accurate information flow. Track document reviews and coordinate approvals. Support the project team in preparing handover and close-out documentation. About You: 3+ years' experience as a Document Controller in construction or engineering projects. Familiar with Aconex, Asite, or SharePoint. Excellent organisational and communication skills

Services Contract Manager 6 month contract Belfast GBP 500 per day Service Contract Manager/Commercial Services PM with Crown Commercial Service experience . Extensive knowledge of Crown Commercial Services framework contracts . A minimum of 10 years experience working within the technology sector . A minimum of 5 years experience of Service/Contract management of large value, complex service agreements . ITIL v3 or v4 qualification(s)

SAP EHS Functional Consultant (environment health and safety management) Hybrid London 6-12 months 500 per day inside IR35 Responsibilities: Own SAP EHS technical design and configuration . Review functional specs, workflows, and interface designs with the Functional Lead. Define and support integration scope, build, and infrastructure setup. Validate EHS config inputs and support testing, training, and data migration planning. Align with deployment and post go-live support needs. Provide offline support during the eRC Compliance Task Management workshop. Review design document and scope of work from the technical point of view with an alignment with functional lead. Review functional and non-functional requirement, workflows from the technical aspect. Review interfaces (in-bound & out-bound) with Functional Lead. Support the definition of the scope for integration design, build and configuration. Support creation of infrastructure related activities. Define/validate input requirements related to SAP - EHS configuration. Finalize various testing and training requirement in coordination with functional lead. Review/help drafting data migration strategy and alignment with data migration volume. oAlignment related to global deployment plan and related support requirement. Support the creation of post go-live support requirement with company