Spire Healthcare

Bank Medical Records Administrator Washington Private Hospital Flexible working hours Spire Washington has an exciting opportunity for an Administrator to join our medical records team on a bank, occasional basis. As Medical Records Administrator, you will provide clerical support within the Medical Records Department to ensure an effective and efficient case note filing and extraction service to all users. This will include retrieval, tracking and filing of case notes, identify and filter case notes in accordance with Spire Policies. Duties and Responsibilities (not limited to): To record and track, the movement of case notes into each department using Track file To file case notes and other documentation in order to ensure a prompt and accurate retrieval service To extract case notes in a timely manner ensuring that items are correctly booked out of the library to the new destination and either sent or made available for collection to the ward, clinic or office requesting the notes To maintain case, note folders to agreed standards: filing documentation within designated sections of the folders replacing contents into with new folders, in order to support clinicians in locating and recording information To check the case note attendance details, dates and alert sheets against the Patient Administration System to ascertain if the notes can either be destroyed, fall into the category of off-site storage or need to be merged with another active set of notes To assist in the maintenance of evidence files by checking for completeness, following up requests for missing items and ensuring that all documentation received is current and stored in a structured format in readiness for inspection To liaise with off-site storage representatives in order to ensure timely delivery and collection of case notes Provide and receive patient information for consultant clinics and Wards, ensuring that all patient information is provided, received and recorded in accordance with GDPR the Data Protection Act and Spire policies Who are we looking for? - Good standard of secondary education with demonstrable literacy and numeracy skills - Track record of successful delivery in a similar role, in an office and / or customer service environment - Knowledge of GDPR and the Data Protection Act - Computer/IT literate - Excellent interpersonal and communication skills - Confident telephone manner with the ability to communicate with a wide range of customers at all levels - The ability to work effectively as part of a team Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - Bank colleagues are paid weekly - We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave - Save an average of 50 per month with our free onsite car park - Access to Spire Healthcare pension - Access to Blue Light Card - Free uniform - Free DBS - Full induction, including mandatory training updates - Opportunities for further training and progression into permanent posts - Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team We commit to our employee's well-being through work life balance, on-going development, support and reward. Our Values - We are extremely proud of our heritage in private healthcare and of our values as an organisation: - Driving clinical excellence - Doing the right thing - Caring is our passion - Keeping it simple - Delivering on our promises - Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and over 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Contact Centre Sales Trainer Brentwood Full Time Permanent Competitive salary + excellent benefits Spire Healthcare is recruiting a Contact Centre Sales Trainer to join our Patient Support Centre in Brentwood. This is a newly created, full-time permanent role focused on developing the capability and performance of our sales teams. In this pivotal role, you will design and deliver high-quality sales training programmes that support both new starters and experienced agents. Working as part of a small UK-wide training network, you will help drive sales performance while ensuring compliance within the private healthcare sector. This is an excellent opportunity for a passionate trainer to make a meaningful impact by empowering colleagues to succeed while supporting Spire's commitment to exceptional patient care. Key Responsibilities Design and deliver engaging sales training programmes to support induction and ongoing development Create and maintain training materials, presentations and digital learning content to ensure consistent and compliant delivery Facilitate onboarding for new starters, ensuring a strong understanding of healthcare services, systems and processes Deliver refresher training to keep teams up to date with product updates, sales techniques and regulatory requirements Analyse performance data and feedback to continuously improve training programmes Provide coaching and guidance to sales agents and team leaders to support performance improvement Collaborate with operational leaders, product specialists and healthcare professionals You will be based within our modern and fast-paced Patient Support Centre in Brentwood , with the opportunity for occasional hybrid working. About You We are looking for a confident and engaging trainer who can develop others and drive performance in a regulated environment. You will ideally have: At least 3 years' experience in a sales training, sales enablement or sales leadership role Experience within a contact centre, healthcare or regulated environment (desirable) A background in sales, customer service or healthcare administration Experience designing and delivering training to diverse teams in a fast-paced environment Strong presentation, facilitation and coaching skills Experience using Learning Management Systems (LMS) and Microsoft Office The ability to interpret performance data and adapt training strategies accordingly A commitment to high ethical standards and confidentiality A qualification or certification in Learning & Development, Training or Adult Education would be highly desirable. Benefits We offer a competitive salary and a comprehensive benefits package including: 35 days annual leave (including bank holidays) Employer and employee contributory pension scheme with flexible retirement options Private medical insurance Life assurance 'Spire for You' reward platform - discounts and cashback at over 1,000 retailers Access to continuous learning and development opportunities About Spire Healthcare Spire Healthcare is one of the UK's leading independent healthcare providers, with 38 hospitals and over 50 clinics across England, Wales and Scotland. We provide diagnostics, inpatient, day case and outpatient care, as well as private GP services and workplace health support to over 800 corporate clients. Our people are what make the difference. Their dedication, compassion and commitment to excellence are at the heart of everything we do. For us, it's not just about treating patients - it's about looking after people. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Maxine Cassidy at Please note: If we receive a high volume of applications, this vacancy may close earlier than advertised. We encourage early applications.

Bank Housekeeper Abergele Clinic various hours £12.26 per hour We are looking for a Housekeeper to join our team here at Spire Abergele Clinic. This is a bank position, various hours per week. In this role you will be responsible for maintaining our high standards of cleanliness within our fantastic clinic This pivotal role will ensure we are compliant will infection prevention and ensuring our state of the art facilities remain pristine at all times. This is a fantastic opportunity to begin your Healthcare career with internal opportunities constantly presented for our teams. Who we're looking for: You will ideally have experience in a cleaning capacity within a commercial environment, however this is not essential as full training and development will be provided. Flexibility to the required shifts Someone with a great work ethic who excels in customer service Ability to work weekends Benefits Bank colleagues are paid weekly We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave Save an average of £50 per month with our free onsite car park Access to Spire Healthcare pension Free uniform Free DBS Full induction, including mandatory training updates We commit to our employees well-being through work life balance, on-going development, support and reward.

Housekeeper Warrington Private Hospital Part-time Permanent Morning shift only 12 hours per week £12.26 per hour Enhancement available for unsocial hours Excellent benefits Spire Cheshire Hospital in Warrington has an opportunity for a Housekeeper to join our experienced Housekeeping team in the endoscopy unit on a part-time, permanent basis. At Spire Cheshire Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare. Working Hours: Tuesday to Friday from 04.30 am to 07.30 am. Please only apply if you can commit to this! Contract type : Permanent As Housekeeper, you will be responsible to uphold a high standard of cleanliness within the endoscopy unit of the hospital. Duties and Responsibilities (not limited to): Complete cleaning schedules related to the shift, ensuring rooms are ready set to the correct layout as needed and both offices and public areas are clean To work in close liaison with the clinical staff dealing with the varying needs of the hospital Compliance with all Health and Safety at Work Regulations including COSHH Who are we looking for? Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment Experience of working in a similar role, in a customer facing environment Good communication skills Ability to establish rapport with all customers Able to work as part of a team Ability to work on own initiative and with a methodical approach to work Maintains high standards Ability to work evenings and possibly some weekends Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays - pro rata Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Save an average of £50 per month with our free onsite car park We commit to our employees well-being through work life balance, on-going development, support and reward. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Chef Wirral Private Hospital Catering Hospitality Flexible working hours £13.31 per hour plus excellent benefits Spire Murrayfield Hospital, Wirral has an exciting opportunity for a Chef to join our dynamic and experienced hospitality team working on an as and when basis to help cover sickness and annual leave in our team. Spire Murrayfield Hospital is a state-of-the-art private hospital. We offer fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology. Our high-quality accommodation and aftercare means we're committed to looking after you and your health. Working Hours: Varied shifts across 7 days a week Contract type : Bank/Zero hours As Chef, you will be responsible to supervise, prepare, present and co-ordinate the day to day delivery of high quality food and beverage. Ensuring that all work is carried out in a hygienic and methodical manner at all times and to deputies in the absence of the Senior Chef. Duties and Responsibilities (not limited to): To assist other team members when necessary and maintain good working relationships To ensure all HACCP and health and safety guidelines are recorded and followed To assist with the service of food to staff, patients, consultants and visitors in all areas when required to do so To service the Staff Restaurant and maintain flow of food to service counters as required to the specified standard To prepare food and beverages for special functions and assist with other related activities as directed To produce meals for patients/visitors/consultants and staff at the required times, adhering to the specified standards of preparation, production and presentation To adhere to all statutory regulations, pertaining to the safety and hygiene operations of the kitchen and ancillary areas To check in all deliveries as necessary making sure that all records are recorded To undertake cleaning duties as per cleaning schedules and maintain clean and tidy working conditions at all times To maintain a high standard of personal hygiene and appearance at all times, reporting for duty at the designated time, dressed in the correct uniform To meet the needs of individual patients who may have specific dietary needs or preferences Who are we looking for? Experience of working in a kitchen environment, have experience of cooking for large numbers of people Experience of working in a restaurant style kitchen, wards and with visitors Basic food hygiene and/or catering certificates are desirable but not essential Good communication skills Ability to establish rapport with all customers Have a committed approach to providing great customer service Accept responsibility for the identification of own training and development needs Have the ability to work under pressure Ability to work evenings and weekends on a rota system Benefits Bank colleagues are paid weekly We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave Save an average of £50 per month with our free onsite car park Access to Spire Healthcare pension Free uniform Free DBS Full induction, including mandatory training updates Opportunities for further training and progression into permanent posts Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team We commit to our employees well-being through work life balance, on-going development, support and reward. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and over 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Chef Warrington Private Hospital Permanent Part-time 22.5 hours per week £13.31 per hour plus excellent benefits Spire Cheshire Hospital, Warrington has an exciting opportunity for a Chef to join our dynamic and experienced hospitality team working on a permanent, part-time basis. At Spire Cheshire Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare. Working Hours: The shifts are scheduled as follows: 11:00 AM to 7:00 PM and 5:30 AM to 2:00 PM, Monday through Friday, with alternate weekends included. Contract type : Permanent As Chef, you will be responsible to supervise, prepare, present and co-ordinate the day to day delivery of high quality food and beverage. Ensuring that all work is carried out in a hygienic and methodical manner at all times and to deputies in the absence of the Senior Chef. Duties and Responsibilities (not limited to): To assist other team members when necessary and maintain good working relationships To ensure all HACCP and health and safety guidelines are recorded and followed To assist with the service of food to staff, patients, consultants and visitors in all areas when required to do so To service the Staff Restaurant and maintain flow of food to service counters as required to the specified standard To prepare food and beverages for special functions and assist with other related activities as directed To produce meals for patients/visitors/consultants and staff at the required times, adhering to the specified standards of preparation, production and presentation To adhere to all statutory regulations, pertaining to the safety and hygiene operations of the kitchen and ancillary areas To check in all deliveries as necessary making sure that all records are recorded To undertake cleaning duties as per cleaning schedules and maintain clean and tidy working conditions at all times To maintain a high standard of personal hygiene and appearance at all times, reporting for duty at the designated time, dressed in the correct uniform To meet the needs of individual patients who may have specific dietary needs or preferences Who are we looking for? Experience of working in a kitchen environment, have experience of cooking for large numbers of people Experience of working in a restaurant style kitchen, wards and with visitors Basic food hygiene and/or catering certificates are desirable but not essential Good communication skills Ability to establish rapport with all customers Have a committed approach to providing great customer service Accept responsibility for the identification of own training and development needs Have the ability to work under pressure Ability to work evenings and weekends on a rota system Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays - pro rata Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Private medical insurance Life assurance Save an average of £50 per month with our free onsite car park We commit to our employee's well-being through work life balance, on-going development, support and reward Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

Who we are looking for: You will be an experienced clinical Manager, with experience in a Cardiac ward NMC registered Clinical leadership course is desirable but not essential You will have competence across a range of skills, supported by professional and clinical knowledge acquired through state registration and additional training Contract: Permanent Hours: Combination of shifts across a 37.5 hour week - Full-time. Mon-Sun dependent on needs of the business. Predominantly business hours with flexibility Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

Hub Health and Safety Manager Manchester Warrington Macclesfield 12 month Fixed term contract Full time 37.5 hours per week Competitive basic salary plus excellent benefits Spire Healthcare is seeking an experienced Health and Safety Manager to join our Greater Manchester Hub hospitals, including Cheshire - Warrington, Manchester and Regency - Macclesfield, on a 12 months fixed-term contract to cover maternity leave. Contract type: Fixed term maternity cover for 12 months Working hours: Monday to Friday 9 am to 5 pm As Health and Safety Manager, you will be responsible to support Heads of Departments across our Greater Manchester hub hospitals; consisting Cheshire (Warrington), Manchester and Regency (Macclesfield) to ensure that working practices are established for employees, patients, contractors and other individuals who may work on-site do so in a safe environment in accordance to the Health & Safety at Work etc. Act 1974 and the Management of the Health & Safety at Work Regulations 1999 are complied with. You will provide support for the operational management of health, safety and risk, and all related systems and initiatives for the hospitals within the hub, with the aim of ensuring the provision of high quality, safe care and services at all times. Duties and Responsibilities (not limited to): Assist the Hospital Directors and the Hub Hospital Director to coordinate the implementation and delivery of Spire Healthcare Health & Safety and Risk Strategies at the facility To chair the Health and Safety Committee meetings, tasks also include minute taking, monitoring actions arising and assisting in, or coordinating, and the implementation of actions arising. Action locally, any procedures issued centrally - tasks may include reviewing the content, commenting on documents under consultation, developing implementation plans, or leading on the implementation of such procedures across the hub Supporting Heads of Departments across the hub in undertaking and implementing risk assessments, in accordance with Group procedures, for the premises and activities/work undertaken at the premises, including monitoring the quality of general risk assessments produced within departments and working with managers less familiar with the risk assessment process to develop risk assessments Conduct quarterly health and safety monitoring inspections, as required in the policy. This can take the form of visits to each hub hospital to complete the monitoring form, or collating results provided by others, and conducting random sample visits Assist with any health and safety questions that arise from internal audits and visits by external enforcement agencies across the hub Ensure there are safety training arrangements (including first day fire safety instruction and H&S induction) in place for all staff employed at, or routinely working at the hub hospitals, and for other staff working at these locations, including agency staff, consultants and staff employed by consultants What do you need to have? Good standard of secondary education with demonstrable literacy and numeracy skills. IOSH Managing Safely / IOSH Working Safely course NEBOSH National General Certificate in Occupational Health and Safety (or the willingness to undertake qualification ) Previous experience working in the healthcare industry or a similar customer orientated organisation. Track record of successful people and process management, ideally in a multi-functional environment Understanding of Health & Safety and risk issues and legislation in a healthcare organisation Competent user of the MS Office suite of products in order to meet the requirements of the role Ability to understand and manage effectively the impact of competing pressures and conflicting priorities Ability to challenge constructively in a solution orientated way Strong verbal and written communication skills Good interpersonal and team working skills Proficient in Microsoft Office, particularly Outlook, Word and Excel Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave (including bank holidays) Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Private medical insurance Life assurance Cycle to work scheme Gym membership discounts: Family friendly policies Employee Assistance Programme Save an average of £50 per month with our free onsite car park We commit to our employees well-being through work life balance, on-going development, support and reward. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and over 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

HR Advisor Spire Seaham - Patient Support Centre 12 Month FTC 37.5 Hours per week We are one of the UK's leading independent hospital groups and the largest in terms of revenue. From our 38 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom. The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction. Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022. Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. For us, it's more than just treating patients, it's about looking after people. Our People Team is committed to delivering Spire's purpose - making a positive difference to people's lives through outstanding personalised care. As a HR Advisor you will provide expert HR advice and guidance to Spire colleagues and managers within the Patient Support Centre to enable everyone to deliver our Purpose on a daily basis. You will need to build effective relationships at all levels with multiple stakeholders. It's a varied and busy hands-on role where you will be expected to manage multiple priorities so organisation and delivering on your promises is key. Key Responsibilities: Driving effective workforce planning through regular workforce discussions with the hospital Senior Management Team. Being an advocate of wellbeing for the hospital and Spire, promoting all relevant tools, support mechanism, communication channels on a regular basis. Actively managing absence within the hospital to reduce short term absence and manage effectively long-term absence. Supporting managers in managing absent colleagues, ensuring the colleague feels supported whilst managing the departmental resource appropriately. To provide high quality consistent HR advice in line with Spire policy, procedure, and best practice. Supporting managers in performance management processes, disciplinary, grievance issues, attendance matters and change management. Attending where required as HR support for the manager, in such meetings and discussions. Ensuring all employee relations issues are managed in a timely manner, prioritising workload. As well as making sure that diversity and equality, fairness and consistency is applied to all discussions, decisions with managers and colleagues, whilst balancing the needs of the business. To develop manager capability to implement and manage people policies and procedures Key Requirements: Level 5 CIPD Qualification or equivalent Demonstrable experience as a HR Advisor or in another HR based role. Knowledge of HR functions and systems An understanding of employment laws and disciplinary / grievance procedures. Ability to identify and implement business focused solutions. Aptitude for problem-solving and decision-making, alongside managing complex queries. Capability to build strong relationships. Strong organisational skills with ability to prioritise workload. Excellent communication skills, with the ability to influence at all levels. Ability to manage confidential information appropriately. High personal standards and quality of work output with outstanding organisational and time-management abilities. Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants. We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills. For us, it's more than just treating patients; it's about looking after people.

Chef Cook Wirral Private Hospital Permanent Part-time 30 hours per week £13.31 per hour plus excellent benefits Spire Murrayfield Hospital, Wirral has an exciting opportunity for a Chef to join our dynamic and experienced hospitality team working on a permanent, part-time basis. Spire Murrayfield Hospital is a state-of-the-art private hospital. We offer fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology. Our high-quality accommodation and aftercare means we're committed to looking after you and your health. Working Hours: Shifts will vary from Monday to Friday, with occasional weekends required. Contract type : Permanent As Cook, you will be responsible to supervise, prepare, present and co-ordinate the day to day delivery of high quality food and beverage. Ensuring that all work is carried out in a hygienic and methodical manner at all times and to deputies in the absence of the Senior Chef. Duties and Responsibilities (not limited to): To assist other team members when necessary and maintain good working relationships To ensure all HACCP and health and safety guidelines are recorded and followed To assist with the service of food to staff, patients, consultants and visitors in all areas when required to do so To service the Staff Restaurant and maintain flow of food to service counters as required to the specified standard To prepare food and beverages for special functions and assist with other related activities as directed To produce meals for patients/visitors/consultants and staff at the required times, adhering to the specified standards of preparation, production and presentation To adhere to all statutory regulations, pertaining to the safety and hygiene operations of the kitchen and ancillary areas To check in all deliveries as necessary making sure that all records are recorded To undertake cleaning duties as per cleaning schedules and maintain clean and tidy working conditions at all times To maintain a high standard of personal hygiene and appearance at all times, reporting for duty at the designated time, dressed in the correct uniform To meet the needs of individual patients who may have specific dietary needs or preferences Who are we looking for? Experience of working in a kitchen environment, have experience of cooking for large numbers of people Experience of working in a restaurant style kitchen, wards and with visitors Basic food hygiene and/or catering certificates are desirable but not essential Good communication skills Ability to establish rapport with all customers Have a committed approach to providing great customer service Accept responsibility for the identification of own training and development needs Have the ability to work under pressure Ability to work evenings and weekends on a rota system Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays - pro rata Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Private medical insurance Life assurance Save an average of £50 per month with our free onsite car park We commit to our employee's well-being through work life balance, on-going development, support and reward Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

Customer Service Advisor Private Patient Team Bank/Flexible shifts Brentwood Due to an exciting period of growth, Spire Healthcare's Patient Support Centre, located in Brentwood has multiple opportunities for Customer Service Advisors to join our dedicated Private Patient Team on a Bank basis. This is an excellent opportunity for someone with strong customer service skills to develop a career in healthcare, in a role that's fast-paced, rewarding, and people-focused. This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis. What you'll be doing As part of the Private Patient Team, you'll be the first point of contact for patients looking to fund their own treatment. You'll provide clear, accurate information on procedures and costs, helping patients understand their options and feel supported every step of the way. Day to day you will: Respond to patient enquiries by phone and email in a professional, friendly manner Provide quotations for procedures Explain next steps and book consultations, tests, or procedures Accurately handle patient details and maintain records in our CRM and SAP systems Liaise with internal teams to ensure patients receive the right information quickly and efficiently What we're looking for Experience in a customer service or reception-style role, handling high volumes of enquiries Excellent communication and organisational skills Strong numeracy skills with the ability to calculate procedure costs A professional, calm telephone manner Ability to multitask, prioritise, and work accurately under pressure Knowledge of the private healthcare sector is desirable but not essential Working Hours: Zero-Hour contract. Office is open Monday-Friday 8am-7pm, shifts within these times. Please only apply if you can commit to these hours. Benefits Bank colleagues are paid weekly We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave Save an average of £50 per month with our free onsite car park Access to Spire Healthcare pension Access to Blue Light Card discounts Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You' Wellbeing Centre access via 'Spire for You' Wellbeing Centre access via 'Spire for You' Free uniform Free DBS Full induction, including mandatory training updates Opportunities for further training and progression into permanent posts Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, on-going development, support and reward. For us, it's more than just treating patients; it's about looking after people. If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

Part Time Evening & Weekends Customer Service Advisor Private Patient Team Competitive Salary with Excellent Benefits Part Time - 15 hours per week (Monday to Friday 4pm-7pm & occasional Saturdays) Permanent Brentwood Due to an exciting period of growth, Spire Healthcare's Patient Support Centre, located in Brentwood has multiple exciting opportunities for Customer Service Advisors to join our dedicated Private Patient Team on a Part Time basis to cover Monday to Friday 4pm-7pm (plus occasional Saturdays). This is an excellent opportunity for someone with strong customer service skills to develop a career in healthcare, in a role that's fast-paced, rewarding, and people-focused. What you'll be doing As part of the Private Patient Team, you'll be the first point of contact for patients looking to fund their own treatment. You'll provide clear, accurate information on procedures and costs, helping patients understand their options and feel supported every step of the way. Day to day you will: Respond to patient enquiries by phone and email in a professional, friendly manner Provide quotations for procedures Explain next steps and book consultations, tests, or procedures Accurately handle patient details and maintain records in our CRM and SAP systems Liaise with internal teams to ensure patients receive the right information quickly and efficiently What we're looking for Experience in a customer service or reception-style role, handling high volumes of enquiries Excellent communication and organisational skills Strong numeracy skills with the ability to calculate procedure costs A professional, calm telephone manner Ability to multitask, prioritise, and work accurately under pressure Knowledge of the private healthcare sector is desirable but not essential Working Hours: 15 hours per week to cover 4pm - 7pm Monday to Friday & occasional Saturdays Please only apply if you can commit to these hours. Contract Type: Permanent, Part time Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Private medical insurance Life assurance Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. For us, it's more than just treating patients; it's about looking after people. If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

Outpatient Appointments Administrator Bank/Flexible shifts Brentwood Due to an exciting period of growth, Spire Healthcare's Patient Support Centre, located in Brentwood has multiple opportunities for Outpatient Appointments Administrators to join our team on a Bank basis. Whether you're looking to build a career in healthcare or bring your administration and customer service experience into a more meaningful role, this could be the opportunity for you. This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis. What you'll be doing As an Outpatient Appointments Administrator, you'll be at the heart of our patient journey. From the very first phone call to confirming admissions, you'll make sure every patient receives clear information and a smooth, supportive experience. Day to day you will: Manage and maintain patient bookings using our computerised system (SAP, RIS) Liaise with insurers, consultants, and clinical teams to ensure everything is in place for treatment Handle calls and enquiries from patients with empathy, accuracy, and professionalism Support with patient admission letters, medical coding queries, and other key documentation Keep electronic and manual records up to date in line with Data Protection and Spire policies What we're looking for You don't need healthcare experience to join us - but you do need: Proven experience in administration and/or customer service Great attention to detail, even under pressure Confident communication skills (written and verbal) Strong IT skills, especially in Microsoft Office A friendly, approachable manner and the ability to build relationships with patients, consultants, and colleagues alike Working Hours: Zero-Hour contract. Office is open Monday-Friday 8am-7pm, shifts within these times. Please only apply if you can commit to these hours. Benefits Bank colleagues are paid weekly We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave Save an average of £50 per month with our free onsite car park Access to Spire Healthcare pension Access to Blue Light Card discounts Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You' Wellbeing Centre access via 'Spire for You' Free uniform Free DBS Full induction, including mandatory training updates Opportunities for further training and progression into permanent posts Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, on-going development, support and reward. For us, it's more than just treating patients; it's about looking after people. If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

Administration Assistant (Engineering) Spire Methley Park FTC 12 months Part time 30 Hours Competitive Salary and Great Benefits Spire Methley Park has a great opportunity for a Administration Assistant to work in there busy engineering department on Job Purpose To provide efficient and effective administrative support to the Engineering department. Working Hours: 30 hours per week Monday 08.30 -4.30 Tuesday day off Wednesday 08.30-4.30 Thursday 08.30-4.30 Friday 08.30-4.30 Please only apply if you can commit to this. Overall Responsibilities Request, raise and reconcile all engineering purchase orders on SAP. Facilitate all administration processes supporting engineering services. Manage all non-bio-medical hospital assets from CMMS (Pirana) ensure they are kept up to date with regular servicing & compliance documentation. Ensure effective planning of all weekly, quarterly and annual PPM's and disseminate to hospital engineers and contractors. Manage and plan reactive work and maintain departmental electronic and manual filing systems accurately. Manage all contractors in line with HS21/HS16 Control of Contractors Policy. Manage internal and external communications such as e-mails and telephone calls as required. Daily check of presence, investigate all invoice queries and resolve in a timely manner with AP. Assist CSSD with yearly SGS audit. Prepare reports and documentation and assist with internal and external audits. Ensure cost effective management of all local service agreements with external contractors, obtain all relevant documents and complete new vendor requests via Spire links. Feedback contractor performance reviews for centrally negotiated contracts with Spire Senior FM Buyer. Ensure all hospital staff utilise Pirana system to report breakdowns and engineer requests, then prioritise request/jobs amongst engineers. Management of access door system, Issue door swipe cards to new starters, consultants and issue replacement cards. Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information in line with Information Governance requirements. Ensure that all information received and recorded is done so in accordance with the Data Protection Act and Spire policies. Undertake any training or development as required to acquire skills and knowledge to undertake role competently Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post. Qualifications and Training and Experience - Good standard of secondary education with demonstrable literacy and numeracy skills. - Previous experience of a similar role in an office and / or customer service environment. - Competent with Excel and spreadsheet development and management. - Working knowledge of Microsoft word. Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Private medical insurance Life assurance Free Car park Free DBS Free Uniform Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group that has been putting patients at the heart of everything we do for over 40 years. We have 39 hospitals, 10 clinics and a Specialist Cancer Care Centre across England, Wales and Scotland. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Oncology Administrator Leeds Part-time, 3 weekdays per week. Shift times 8 - 4 Spire Leeds is currently recruiting for an Administrator to join our friendly team in our Oncology Department. This is a part-time, permanent position, 3 weekdays per week. Shift times 8 - 4 Spire Leeds Hospital, located in Roundhay, Leeds, has been treating patients for almost 30 years. We are the region's largest private hospital in terms of the range of services we offer and the number of consultants we work with. The hospital offers a range of services and facilities including four operating theatres, a sterile services department, a dedicated endoscopy suite, and a diagnostic and imaging department with an MRI and CT scanner. There are outpatient and physiotherapy departments providing services six days per week Duties and responsibilities: Ensuring a meticulous attention to detail and accuracy, Manage bookings as requested by consultants or patients and notify all relevant departments. Ensuring that credit card data is captured for all patients attending the hospital. Receive and deal with all patient telephone queries. Who we're looking for: Someone who is highly organised and accurate and works well to tight deadlines. A knowledge of medical terminology is desirable but not essential, along with a working knowledge of SAP or a similar patient booking system. Must be a good communicator, excellent telephone manner, have good computer literacy with experience and knowledge of Excel, Word and customer databases. Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Save an average of £50 per month with our free onsite car park We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Bank Switchboard Operator Private Hospital Bank (Zero Hours) Ad Hoc Shifts St Mellons This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis. Shifts are offered on a flexible, as-needed basis to cover busy periods, sickness and annual leave. There are no guaranteed hours or minimum shifts each week. This role would suit someone who: Is looking for flexible work around other commitments Is happy to pick up shifts as and when required Does not require fixed or guaranteed hours About the Role Our Patient Support Centre in St Mellons is recruiting a Bank Switchboard Operator to join the team on a zero-hours contract. As the first point of contact for patients and healthcare professionals, you will manage all incoming and outgoing calls across multiple hospital sites, ensuring communication is handled professionally, efficiently and in line with hospital procedures. You will play a key role in delivering excellent customer care and ensuring smooth communication across the organisation. Duties and Responsibilities Operate the central switchboard system for multiple hospital sites Direct calls to appropriate staff and departments Handle telephone enquiries in a professional, efficient and consistent manner Escalate technical or telecom issues when required Initiate emergency call procedures (e.g. fire or major incident) when necessary Who We're Looking For Excellent verbal communication skills Calm and focused under pressure Able to prioritise and multitask accurately Strong attention to detail IT literate and confident learning new systems Committed to confidentiality and data protection Desirable: Previous switchboard or call centre experience Experience in a hospital setting Familiar with Microsoft Office (Word, Outlook, Excel) Working Hours: Zero-Hour contract. Office is open Monday-Friday 8am-7pm, shifts within these times. Benefits Bank colleagues are paid weekly We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave Save an average of £50 per month with our free onsite car park Access to Spire Healthcare pension Access to Blue Light Card discounts Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You' Wellbeing Centre access via 'Spire for You' Free DBS Full induction, including mandatory training updates Opportunities for further training and progression into permanent posts Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, on-going development, support and reward. For us, it's more than just treating patients; it's about looking after people. If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

Medical Records Administrator Private Hospital Administration Permanent, Part time 30 Hours Hull and East Riding Spire Hull and East Riding Hospital have an exciting new vacancy for an administrator to join our busy medical records department on a permanent Part time basis. Our Medical Records team are primarily responsible for the preparation, tracking and accurate storage of all medical records for the hospital. Your tasks will include preparation of records prior to outpatient clinics, transportation to the relevant department and filing once complete. Due to the high number of appointments, the hospital completes on a daily basis this is a busy, fast paced role that requires meticulous attention to detail and accuracy. Duties and responsibilities Taking primary responsibility for the accurate preparation, tracking and storage of all medical records for the hospital Preparation of Medical Records for Outpatient, Pre Assessment and Admissions clinics Preparation of files for storage and archiving To provide records or information on request Filing, photocopying, dealing with telephone enquiries and sundries as required Inputting of data as and when required The effective transportation of medical records to the relevant department(s) To file incoming reports/correspondence into patient records Ensuring a meticulous attention to detail and accuracy, due to the high volume of appointments the hospital manages on a daily basis. Operate strictly within Data Protection Act legislation and data protection policies Who we're looking for Someone who is highly organised, accurate and works well to tight deadlines Previous experience of working in a medical records department along with knowledge of the health care industry would be highly regarded, however, full training will be provided Proficient in the use of a PC, including Microsoft, Outlook and Excel software Must be a good communicator Working well as part of a team Must be comfortable with the physical element of this role Customer Service Experience Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Free staff off-site parking Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible. About Us Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.

Host Catering Assistant Leeds Private Hospital Flexible working hours 0 hour Excellent benefit s Spire Leeds Hospital is currently looking for an experienced Catering Assistant to join their hospitality team on a bank/ad-hoc basis Contract type: Bank/Zero-hour As Catering Assistant, you will be responsible t o provide a quality food and beverage service to patients, staff and visitors and maintain a high standard of cleanliness throughout all areas of the hospital. Duties and responsibilities (not limited): Responsible for taking meal orders from patients and visitors on a daily basis Observe all dietary requirements as identified on nurses list and ensure patient's menu choice is compatible Identifying and correctly dealing with any patient allergies when taking orders and ensuring this is communicated to the kitchen following the correct process Responsible for the service (including clearing and washing) of food and beverages to patients, visitors and staff Responsible for offering and serving refreshments before and after a meal and as required at patients or visitors requests Responsible for washing, drying and putting away of returned trays, crockery, cutlery and glassware Ensures the highest standards of cleanliness and hygiene within the pantry in compliance with hygiene training Ensures cleaning jobs are completed and signed for in accordance with cleaning schedules and procedures Who we're looking for: Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment Experience of working in a similar role, in a customer facing environment Ability to work evenings and possibly some weekends Good communication skills Ability to establish rapport with all customers Able to work as part of a team Ability to work on own initiative and with a methodical approach to work Maintains high standards Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: Bank colleagues are paid weekly We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave Save an average of £50 per month with our free onsite car park Access to Spire Healthcare pension Access to Blue Light Card Free uniform Free DBS Full induction, including mandatory training updates Opportunities for further training and progression into permanent posts Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team We commit to our employees well-being through work life balance, on-going development, support and reward. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and over 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Senior Receptionist Administration/Reception/Customer Service Sutton Full time Permanent 37.5 hours Spire St Anthony's Hospital is currently looking to recruit for an Senior Receptionist to join the team on a full time and permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact. Contract type: Permanent, Full time Duties & Responsibilities (not limited to): Working varied reception shifts in a hands- on capacity, supporting and overseeing the team Promotion of Spire's Purpose, vision, mission, values and behaviours Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times. Preparation of rotas, flexing staff in line with business requirements and within budgetary targets. Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs Actively involved in recruitment, training and induction Achieving KPI targets as set by central Spire To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training. To undertake Datix incident investigations To represent the department at various meetings, including Patient Experience, driving improvements and implementing change Actively participating in the promotion of good communication and liaison with other hospital departments. Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures. To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel. What do you need to have? Educated to Higher Education level Excellent numeracy, literacy and IT Skills Minimum 2 years leadership experience in a highly customer service focussed role Proven people management experience within a medium sized team Excellent organisation and communication skills Outstanding customer care skills with the ability to handle difficult situations Emotional resilience, able to hold difficult conversations The ability to manage change Someone who can drive customer service Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Private medical insurance Subsidised Meals Life assurance Free DBS Free Car park Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services For us, it's more than just treating patients; it's about looking after people. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Customer Service Advisor Private Patients Team Permanent Full-Time St Mellons Competitive salary plus excellent benefits We're looking for proactive, customer-focused Customer Service Advisors to become part of our dedicated Private Patients Team . In this key role, you'll be the first point of contact for self-funding patients, guiding them from initial enquiry through to booking consultations, diagnostics, or treatments. You'll be responsible for converting warm leads into appointments while ensuring a smooth, supportive, and positive experience throughout their healthcare journey. If you're passionate about delivering exceptional service and making a real difference in patients' lives, we'd love to hear from you. Duties and responsibilities Handling own enquiry workload effectively Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking Working to agreed KPIs with positive and proactive customer-focused attitude Convert warm leads into appointments/sales in order to meet key performance targets Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues Demonstrate excellent communication, interpersonal and relationship building skills Utilising a variety of systems that support the prioritization and managing of your workload Who we're looking for Strongly target motivated Experience working within a sales environment/up-selling Customer Service focused Confident approach to handing a variety of systems Enjoys working in a collaborative, fast paced team environment Be able to work effectively within their HUB while operating within a national sales framework Strong communication skills, demonstrating an ability to positively lead teams across multiple locations Working Hours: Monday - Friday (shifts between 8am - 19:00), occasional Saturday 8am-4pm. 37.5 hours per week Contract Type: Permanent Benefits : We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Please see the attached benefits leaflet for more information. We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications