Gleeson Recruitment Ltd
Are you an experienced IT Change or Technology Delivery leader who thrives in fast-paced environments and enjoys building structure, improving delivery capability, and leading from the front? We're supporting a growing business in the search for a Head of IT Change Delivery to play a pivotal role within their technology leadership team. This is a high-impact role, ideal for someone who combines strong programme delivery experience with the leadership capability to develop teams, improve governance, and act as a trusted partner to both IT and the wider business. You'll work closely with the IT Director as their right hand person, helping drive and mature the organisation's IT change capability across a broad portfolio of transformation and business-critical technology initiatives. The Role You'll take ownership of the end-to-end IT change delivery life cycle across multiple concurrent projects and programmes, ensuring delivery is structured, prioritised and aligned to wider business objectives. Alongside leading a small team of Project Managers, Business Analysts, and delivery-focused technical resources, you'll also remain hands-on in the delivery of larger and more complex initiatives. The environment is collaborative, commercially focused, and moving through significant technology and operational change. Current Projects & Technology Landscape The business has a strong pipeline of upcoming initiatives, including: Salesforce enhancement programmes IFS optimisation and improvement projects Longer term CRM and ERP transformation activity IoT related projects linked to new smart product initiatives Ongoing technology stack modernisation Process improvement and delivery maturity initiatives Key Responsibilities Lead and evolve the IT Change and Delivery function Drive governance, prioritisation, and delivery best practice Lead complex cross-functional programmes and projects Manage and mentor a delivery team Build strong relationships with stakeholders across the wider business Balance strategic planning with hands-on delivery involvement Ensure delivery risks, dependencies and resource demands are effectively managed Support both Agile and Waterfall delivery approaches where appropriate Experience Required: You'll be a pragmatic and commercially aware technology delivery leader with the ability to operate comfortably across both strategy and execution. You'll likely bring: Experience leading IT change, transformation or project delivery functions Strong stakeholder engagement and business partnering skills Experience managing teams within technology delivery environments A hands-on approach with the ability to lead major programmes directly Strong governance, planning and prioritisation capability Experience working within fast-paced operational businesses Advantageous Exposure to technologies/environments such as: Salesforce IFS Dot Digital Five9 What's On Offer High-profile role working closely with senior leadership Opportunity to shape and mature an evolving IT Change function Broad transformation exposure across strategic initiatives Hybrid working environment Competitive salary and benefits package If you're looking for a role where you can genuinely influence delivery capability, drive meaningful change, and operate as a key technology leader within the business, we'd be keen to speak with you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Are you an experienced IT Change or Technology Delivery leader who thrives in fast-paced environments and enjoys building structure, improving delivery capability, and leading from the front? We're supporting a growing business in the search for a Head of IT Change Delivery to play a pivotal role within their technology leadership team. This is a high-impact role, ideal for someone who combines strong programme delivery experience with the leadership capability to develop teams, improve governance, and act as a trusted partner to both IT and the wider business. You'll work closely with the IT Director as their right hand person, helping drive and mature the organisation's IT change capability across a broad portfolio of transformation and business-critical technology initiatives. The Role You'll take ownership of the end-to-end IT change delivery life cycle across multiple concurrent projects and programmes, ensuring delivery is structured, prioritised and aligned to wider business objectives. Alongside leading a small team of Project Managers, Business Analysts, and delivery-focused technical resources, you'll also remain hands-on in the delivery of larger and more complex initiatives. The environment is collaborative, commercially focused, and moving through significant technology and operational change. Current Projects & Technology Landscape The business has a strong pipeline of upcoming initiatives, including: Salesforce enhancement programmes IFS optimisation and improvement projects Longer term CRM and ERP transformation activity IoT related projects linked to new smart product initiatives Ongoing technology stack modernisation Process improvement and delivery maturity initiatives Key Responsibilities Lead and evolve the IT Change and Delivery function Drive governance, prioritisation, and delivery best practice Lead complex cross-functional programmes and projects Manage and mentor a delivery team Build strong relationships with stakeholders across the wider business Balance strategic planning with hands-on delivery involvement Ensure delivery risks, dependencies and resource demands are effectively managed Support both Agile and Waterfall delivery approaches where appropriate Experience Required: You'll be a pragmatic and commercially aware technology delivery leader with the ability to operate comfortably across both strategy and execution. You'll likely bring: Experience leading IT change, transformation or project delivery functions Strong stakeholder engagement and business partnering skills Experience managing teams within technology delivery environments A hands-on approach with the ability to lead major programmes directly Strong governance, planning and prioritisation capability Experience working within fast-paced operational businesses Advantageous Exposure to technologies/environments such as: Salesforce IFS Dot Digital Five9 What's On Offer High-profile role working closely with senior leadership Opportunity to shape and mature an evolving IT Change function Broad transformation exposure across strategic initiatives Hybrid working environment Competitive salary and benefits package If you're looking for a role where you can genuinely influence delivery capability, drive meaningful change, and operate as a key technology leader within the business, we'd be keen to speak with you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Gleeson Recruitment Ltd
Technical Automation Engineer We are recruiting for a technically minded Automation Engineer to improve, automate and standardise the delivery of Managed IT Services. This is a newly created role within a Managed Services Support function. You will review existing systems and operational processes, identify repetitive or inefficient activity, and implement practical automation that reduces manual effort and improves service quality. The position would suit someone from an MSP, IT support, infrastructure or networking background who has hands-on experience with Scripting, RMM platforms, workflow automation, systems integration's or technical process improvement. The Role You will work closely with the Managed Services Manager and wider technical teams to identify where time is being lost, where processes can be improved and where automation can create measurable operational value. You will be expected to take ownership of improvement initiatives from initial analysis through to implementation, helping create more scalable, consistent and efficient ways of working. Key Responsibilities Review existing Managed Services systems, workflows and operational processes. Identify repetitive, manual and time-consuming activity that can be automated. Design and implement practical automations using RMM tools, Scripting, APIs, workflow platforms and native system functionality. Analyse where support teams are spending the most time and identify opportunities to improve efficiency. Build and maintain a prioritised automation and service-improvement roadmap. Improve monitoring coverage, patching processes, service health and customer onboarding. Standardise technical procedures, operational documentation and service-transition processes. Reduce unnecessary tickets, repeated activity and avoidable customer issues. Improve handovers between sales, projects, support and technical teams. Create dashboards, KPIs and operational reporting to measure service performance and improvement. Support proof-of-concept and pre-sales activity where technical input is required. Help shape and improve future Managed Services offerings. Work with internal teams to embed improved processes and ensure changes are adopted successfully. Technologies You do not need to be an expert across every platform, but experience with some of the following would be beneficial: RMM platforms PowerShell APIs and systems integration's PSA and ITSM platforms Network monitoring tools Managed wireless technologies Backup and disaster recovery platforms Endpoint security tools Firewalls and VPN technologies Email security platforms Power BI Workflow automation tools AI-enabled automation tools Essential Experience Previous experience within an MSP, Managed Services, IT support, infrastructure, network support or technical operations environment. Hands-on experience with automation, Scripting, workflow tools, systems integrations or reporting automation. Experience identifying and improving technical or operational processes. A strong understanding of IT support and Managed Services environments. The ability to turn improvement ideas into practical, deliverable solutions. Strong analytical and problem-solving skills. Good stakeholder-management and communication skills. The confidence to work across technical, operational, commercial and customer-facing teams. The ability to manage improvement activity from analysis through to implementation. Desirable Experience Experience using an RMM platform. PowerShell Scripting experience. Experience working with APIs or systems integrations. Experience creating dashboards, KPIs or service reporting. Exposure to continual service improvement, service transition or customer onboarding. Experience across networking, endpoint management, cybersecurity, backup or cloud services. Familiarity with AI-driven automation tools. Relevant IT, networking, cloud, security or automation certifications. The Person You will be naturally curious, technically credible and comfortable questioning inefficient ways of working. You will be able to speak with engineers, managers and customer-facing teams, understand how services are currently delivered and identify practical ways to improve them. You should be equally comfortable analysing a process, building an automation, presenting your findings and helping teams adopt a better way of working. Benefits 31 days' holiday, including bank holidays Option to buy and sell annual leave Life insurance Employee benefits platform Retail, travel, gym and leisure discounts Wellbeing support 24/7 access to a virtual GP Second medical opinion service Free will-writing service Cycle-to-work salary-sacrifice scheme Electric-car salary-sacrifice scheme Paid volunteer leave Employee Assistance Programme Financial, health and wellbeing support Access to fitness and shower facilities Secure bicycle storage City-centre office At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Technical Automation Engineer We are recruiting for a technically minded Automation Engineer to improve, automate and standardise the delivery of Managed IT Services. This is a newly created role within a Managed Services Support function. You will review existing systems and operational processes, identify repetitive or inefficient activity, and implement practical automation that reduces manual effort and improves service quality. The position would suit someone from an MSP, IT support, infrastructure or networking background who has hands-on experience with Scripting, RMM platforms, workflow automation, systems integration's or technical process improvement. The Role You will work closely with the Managed Services Manager and wider technical teams to identify where time is being lost, where processes can be improved and where automation can create measurable operational value. You will be expected to take ownership of improvement initiatives from initial analysis through to implementation, helping create more scalable, consistent and efficient ways of working. Key Responsibilities Review existing Managed Services systems, workflows and operational processes. Identify repetitive, manual and time-consuming activity that can be automated. Design and implement practical automations using RMM tools, Scripting, APIs, workflow platforms and native system functionality. Analyse where support teams are spending the most time and identify opportunities to improve efficiency. Build and maintain a prioritised automation and service-improvement roadmap. Improve monitoring coverage, patching processes, service health and customer onboarding. Standardise technical procedures, operational documentation and service-transition processes. Reduce unnecessary tickets, repeated activity and avoidable customer issues. Improve handovers between sales, projects, support and technical teams. Create dashboards, KPIs and operational reporting to measure service performance and improvement. Support proof-of-concept and pre-sales activity where technical input is required. Help shape and improve future Managed Services offerings. Work with internal teams to embed improved processes and ensure changes are adopted successfully. Technologies You do not need to be an expert across every platform, but experience with some of the following would be beneficial: RMM platforms PowerShell APIs and systems integration's PSA and ITSM platforms Network monitoring tools Managed wireless technologies Backup and disaster recovery platforms Endpoint security tools Firewalls and VPN technologies Email security platforms Power BI Workflow automation tools AI-enabled automation tools Essential Experience Previous experience within an MSP, Managed Services, IT support, infrastructure, network support or technical operations environment. Hands-on experience with automation, Scripting, workflow tools, systems integrations or reporting automation. Experience identifying and improving technical or operational processes. A strong understanding of IT support and Managed Services environments. The ability to turn improvement ideas into practical, deliverable solutions. Strong analytical and problem-solving skills. Good stakeholder-management and communication skills. The confidence to work across technical, operational, commercial and customer-facing teams. The ability to manage improvement activity from analysis through to implementation. Desirable Experience Experience using an RMM platform. PowerShell Scripting experience. Experience working with APIs or systems integrations. Experience creating dashboards, KPIs or service reporting. Exposure to continual service improvement, service transition or customer onboarding. Experience across networking, endpoint management, cybersecurity, backup or cloud services. Familiarity with AI-driven automation tools. Relevant IT, networking, cloud, security or automation certifications. The Person You will be naturally curious, technically credible and comfortable questioning inefficient ways of working. You will be able to speak with engineers, managers and customer-facing teams, understand how services are currently delivered and identify practical ways to improve them. You should be equally comfortable analysing a process, building an automation, presenting your findings and helping teams adopt a better way of working. Benefits 31 days' holiday, including bank holidays Option to buy and sell annual leave Life insurance Employee benefits platform Retail, travel, gym and leisure discounts Wellbeing support 24/7 access to a virtual GP Second medical opinion service Free will-writing service Cycle-to-work salary-sacrifice scheme Electric-car salary-sacrifice scheme Paid volunteer leave Employee Assistance Programme Financial, health and wellbeing support Access to fitness and shower facilities Secure bicycle storage City-centre office At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
