Octopus Computer Associates
Telford, Shropshire
Administrator - Telford and remote - 9-10 months+/RATE: £14 per hour inside IR35 One of our Blue Chip Clients is urgently looking for an Administrator. For this role you will need to be onsite in Telford 2 days per week (Wednesday and Thursday). Please find some details below: The Onboarding Case Facilitator role is crucial to the success of the On-boarding process. We are looking for a dynamic individual who can handle day-to-day activities and manage allocated tasks with minimal supervision while demonstrating excellent communication skills. The ideal candidate will have experience in processing compliance checks or possess transferable administration skills. They should also have exceptional organizational abilities, proficiency in Microsoft applications, and impeccable data entry skills. This role requires the ability to work under pressure and manage onboarding activities at different stages of the process to ensure the team adheres to compliance, service level agreements, and business start dates. Key responsibilities include: Ensuring rigour around the Security and on-boarding process to prevent breaches of the Security standard. Communicating effectively face-to-face, via email, or telephone with resources, clients, agencies, customers, and internal staff. Identifying problems, understanding the issues, offering suggestions for resolution, and implementing them if necessary. Entering candidate details into relevant systems and processing internal requests for assets and accounts. Consulting with appropriate teams at each stage of the process. Arranging and facilitating BPSS (Baseline Personnel Security Standard) compliance sessions with resources. Ensuring all pre-employment documentation, such as visas, passports, and criminal record information, is acceptable. Processing DBS (Disclosure and Barring Service) criminal record checks. Handling confidential information with utmost discretion. Contacting referees via email or telephone for all employer, agency, and academic references. Accurately updating the security system with resource details and processing right-to-work confirmations. Creating internal access accounts and maintaining tracking tools to reflect the correct status in the process. Producing reports and completing validation checks as required. Supporting projects as needed. Key skills required for this role include: Administration background (Mandatory) Excellent Customer Service ethos (Mandatory) Excellent work management skills (Mandatory) Proficiency in MS Office Tools (Outlook, Word, Excel, Access) (Mandatory) Exceptional communication skills (Mandatory) Conflict/Negotiation management skills (Preferable) Excellent data entry and attention to detail skills (Mandatory) Strong organizational skills with the ability to work under pressure, multitask, and prioritize (Mandatory) Good teamwork skills (Mandatory) Ability to follow processes (Mandatory) Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Administrator - Telford and remote - 9-10 months+/RATE: £14 per hour inside IR35 One of our Blue Chip Clients is urgently looking for an Administrator. For this role you will need to be onsite in Telford 2 days per week (Wednesday and Thursday). Please find some details below: The Onboarding Case Facilitator role is crucial to the success of the On-boarding process. We are looking for a dynamic individual who can handle day-to-day activities and manage allocated tasks with minimal supervision while demonstrating excellent communication skills. The ideal candidate will have experience in processing compliance checks or possess transferable administration skills. They should also have exceptional organizational abilities, proficiency in Microsoft applications, and impeccable data entry skills. This role requires the ability to work under pressure and manage onboarding activities at different stages of the process to ensure the team adheres to compliance, service level agreements, and business start dates. Key responsibilities include: Ensuring rigour around the Security and on-boarding process to prevent breaches of the Security standard. Communicating effectively face-to-face, via email, or telephone with resources, clients, agencies, customers, and internal staff. Identifying problems, understanding the issues, offering suggestions for resolution, and implementing them if necessary. Entering candidate details into relevant systems and processing internal requests for assets and accounts. Consulting with appropriate teams at each stage of the process. Arranging and facilitating BPSS (Baseline Personnel Security Standard) compliance sessions with resources. Ensuring all pre-employment documentation, such as visas, passports, and criminal record information, is acceptable. Processing DBS (Disclosure and Barring Service) criminal record checks. Handling confidential information with utmost discretion. Contacting referees via email or telephone for all employer, agency, and academic references. Accurately updating the security system with resource details and processing right-to-work confirmations. Creating internal access accounts and maintaining tracking tools to reflect the correct status in the process. Producing reports and completing validation checks as required. Supporting projects as needed. Key skills required for this role include: Administration background (Mandatory) Excellent Customer Service ethos (Mandatory) Excellent work management skills (Mandatory) Proficiency in MS Office Tools (Outlook, Word, Excel, Access) (Mandatory) Exceptional communication skills (Mandatory) Conflict/Negotiation management skills (Preferable) Excellent data entry and attention to detail skills (Mandatory) Strong organizational skills with the ability to work under pressure, multitask, and prioritize (Mandatory) Good teamwork skills (Mandatory) Ability to follow processes (Mandatory) Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Octopus Computer Associates
Compliance Consultant - 12 months contract - Hybrid (London) (Compliance consultant, Internal Controls Consultant, QA Assessor, Quality Control Consultant, QA Assurance, ISO9001 Auditor, ISO9002 Auditor, Quality Assurance Auditor, Quality Assurance Assessor, QA Auditor, Compliance auditor, cards, payments, card scheme, compliance assessor, SOP, SOPs, Job Aid, Job Aid, Complaint, Complaints, Salesforce, Quality Auditor) My client has in the last 18 months set up a new team within their organisation the area of payments acceptance. The team needs a new person to come in and ensure that the teams is covering and adhering to all team areas of compliance with respect to Standard Operating Procedures (SOPs) and Job Aids. This person will do sample internal audits, ensure all procedures are adhered to, everyone on the team is trained and aware of the policies to insure internal and legal and regulatory compliance and company policies and procedures Candidate should be familiar with sales force as user. As the company operates in financial services specifically card scheme payments, experience of this area is preferred. Full spec is available below Compliance & Process Control Specialist About the Role We are seeking a detail-oriented Compliance & Process Control Specialist to ensure that our team operates in line with company policies, industry regulations, and best practices. This role is critical in safeguarding our compliance culture, reviewing and enhancing controls, and fostering collaboration between management and staff to ensure procedures are clear, effective, and consistently followed. Key Responsibilities Monitor team adherence to company compliance rules, policies, and regulatory requirements. Review and maintain Standard Operating Procedures (SOPs), job aids, and process documents in collaboration with managers and internal stakeholders. Design, implement, and regularly review operational controls to ensure compliance. Conduct internal checks, dummy audits, and case reviews to validate adherence to procedures. Oversee the staff training compliance program: track completion, follow up with managers, and ensure mandatory trainings are up to date. Support the complaints-handling process, ensuring alignment with regulatory standards in the financial and regulated environment. Facilitate communication across teams to reinforce compliance awareness and expectations. Work closely with management and internal representatives (eg, compliance, risk, legal teams) to ensure SOPs and job aids meet regulatory and company guidelines. Drive continuous improvements by updating SOPs and processes on a regular basis. Act as a compliance ambassador within the team, fostering a culture of accountability and integrity. Qualifications & Skills Proven experience in compliance, audit, risk management, or process control (preferably in a financial services or regulated environment). Strong knowledge of compliance frameworks, complaints handling processes, and regulatory standards. Excellent attention to detail with strong analytical and critical thinking skills. Experience creating, reviewing, and maintaining SOPs, job aids, and internal controls. Strong interpersonal and communication skills to engage with management, staff, and regulatory partners. Ability to conduct audits or case reviews with accuracy and objectivity. Proactive, organized, and capable of managing multiple priorities. Preferred Experience Familiarity with Salesforce as a tool for case management, reporting, and compliance tracking. Experience with regulatory bodies and compliance standards in the financial industry. Prior role in compliance operations, internal audit, or quality assurance. What We Offer Hybrid flexible working options An opportunity to play a key role in maintaining compliance excellence. A collaborative environment where your input directly impacts operational integrity. Location: London/Hybrid. The company formal policy is currently 2 days a week on site, rest remote. Though this team are flexible so could be 1 day on site one month, 6 days the next month. Please send CV in first instance to be considered
Compliance Consultant - 12 months contract - Hybrid (London) (Compliance consultant, Internal Controls Consultant, QA Assessor, Quality Control Consultant, QA Assurance, ISO9001 Auditor, ISO9002 Auditor, Quality Assurance Auditor, Quality Assurance Assessor, QA Auditor, Compliance auditor, cards, payments, card scheme, compliance assessor, SOP, SOPs, Job Aid, Job Aid, Complaint, Complaints, Salesforce, Quality Auditor) My client has in the last 18 months set up a new team within their organisation the area of payments acceptance. The team needs a new person to come in and ensure that the teams is covering and adhering to all team areas of compliance with respect to Standard Operating Procedures (SOPs) and Job Aids. This person will do sample internal audits, ensure all procedures are adhered to, everyone on the team is trained and aware of the policies to insure internal and legal and regulatory compliance and company policies and procedures Candidate should be familiar with sales force as user. As the company operates in financial services specifically card scheme payments, experience of this area is preferred. Full spec is available below Compliance & Process Control Specialist About the Role We are seeking a detail-oriented Compliance & Process Control Specialist to ensure that our team operates in line with company policies, industry regulations, and best practices. This role is critical in safeguarding our compliance culture, reviewing and enhancing controls, and fostering collaboration between management and staff to ensure procedures are clear, effective, and consistently followed. Key Responsibilities Monitor team adherence to company compliance rules, policies, and regulatory requirements. Review and maintain Standard Operating Procedures (SOPs), job aids, and process documents in collaboration with managers and internal stakeholders. Design, implement, and regularly review operational controls to ensure compliance. Conduct internal checks, dummy audits, and case reviews to validate adherence to procedures. Oversee the staff training compliance program: track completion, follow up with managers, and ensure mandatory trainings are up to date. Support the complaints-handling process, ensuring alignment with regulatory standards in the financial and regulated environment. Facilitate communication across teams to reinforce compliance awareness and expectations. Work closely with management and internal representatives (eg, compliance, risk, legal teams) to ensure SOPs and job aids meet regulatory and company guidelines. Drive continuous improvements by updating SOPs and processes on a regular basis. Act as a compliance ambassador within the team, fostering a culture of accountability and integrity. Qualifications & Skills Proven experience in compliance, audit, risk management, or process control (preferably in a financial services or regulated environment). Strong knowledge of compliance frameworks, complaints handling processes, and regulatory standards. Excellent attention to detail with strong analytical and critical thinking skills. Experience creating, reviewing, and maintaining SOPs, job aids, and internal controls. Strong interpersonal and communication skills to engage with management, staff, and regulatory partners. Ability to conduct audits or case reviews with accuracy and objectivity. Proactive, organized, and capable of managing multiple priorities. Preferred Experience Familiarity with Salesforce as a tool for case management, reporting, and compliance tracking. Experience with regulatory bodies and compliance standards in the financial industry. Prior role in compliance operations, internal audit, or quality assurance. What We Offer Hybrid flexible working options An opportunity to play a key role in maintaining compliance excellence. A collaborative environment where your input directly impacts operational integrity. Location: London/Hybrid. The company formal policy is currently 2 days a week on site, rest remote. Though this team are flexible so could be 1 day on site one month, 6 days the next month. Please send CV in first instance to be considered
