Babergh and Mid Suffolk District Council

Babergh and Mid Suffolk District Councils are looking for a Customer Support Officer to join our Public Realm team and share our values, commitment, and motivation to make a difference for our residents, clients, and communities. You will join us on a Fixed Term or Secondment Opportunity for 18 months . The successful candidate will earn a competitive salary of £27,694 - £31,022 per annum (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our team We are looking for Customer Support Officers to join our Customer Support team. If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you. About the role We are looking for committed, flexible and proactive team players with a positive outlook to join our team in Customer Support. Providing frontline customer service to our residents, you will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts. The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley, Hadleigh and Eye between the hours of 8.45am - 5pm Monday - Friday. About you Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer). To be successful, you will be customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact. You will have these qualities together with the ability to understand situations and develop solutions to problems using your own initiative. Staff enjoy an ongoing commitment to learning, development and creativity. We are a team who believe in putting the customer at the heart of everything we do and are always striving to improve the service we are providing. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK. Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. For more information, visit our Employee Benefits page . Our working culture We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 12pm, 13 February 2026 If you think you have what it takes to be successful in this Customer Support Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

Babergh and Mid Suffolk District Councils are looking to recruit a Emergency Planning Support Officer to join our team based in Ipswich . You will join us on a full time, fixed term or secondment opportunity for 14 months. The successful candidate will earn a competitive salary of £27,694 - £31,022 per annum (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally. What we are looking for We are looking for an Emergency Planning Support Officer (Communities) to support our Joint Emergency Planning Unit (JEPU). The successful person will share our values , commitment, and motivation to make a difference for our residents, clients, and communities. About Suffolk Joint Emergency Planning Unit The Joint Emergency Planning Unit was formed in 2005 between all Suffolk local authorities to provide an emergency planning and business continuity planning service. The team provides a focal point for civil emergency preparedness within Suffolk councils and provides a 24/7 out of hours duty service and initial emergency management capability. About the role This is an exciting opportunity to join Babergh and Mid Suffolk District Councils (BMSDC) Emergency Planning Officers in enhancing community resilience in Mid Suffolk by promoting and supporting the development of local Community Emergency Plans at a Town and Parish Council level. While this post sits within our Operations Directorate the day-to-day activity of the Emergency Planning Support Officer (Community Resilience) will be managed by the Suffolk Joint Emergency Planning Unit District Emergency Planning Manager for BMSDC. Some of the activities this role includes are: To promote and support communities to encourage community resilience and business continuity in their local areas. To seek and coordinate opportunities to promote Community Emergency Planning, for example joining existing community engagement events or meetings. To support the development of new Community Emergency Plans, as well as review and provide feedback on existing plans. The role also includes supporting the District Council s response in the event of an emergency or serious threat to public wellbeing at the direction of the Suffolk JEPU and BMSDC Officers through liaison with Community Emergency Planning Groups during incidents. About you We are looking for a passionate, experienced Support Officer, with a good level of admin and IT experience and a flexible approach, able to manage and adapt when priorities compete or change. Ideally you will have experience of undertaking project work in order to support the delivery of community resilience projects. Strong communication skills are essential as you will be required to develop and maintain good relationships with current and potential new Community Emergency Planning Groups as well as partner agencies. You will also need to demonstrate effective organisational skills and an ability to prioritise and manage a busy workload. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5pm, 20 February 2026. You will be required to attend a Warner Interview for this position as part of the recruitment process. If you think you have what it takes to be successful in this Emergency Planning Support Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.