CSC Recruitment Ltd

Job Title: Customer Service Advisor Location: Vauxhall, London About the Role We are seeking a dedicated and customer-focused Customer Service Advisor to join our team in Vauxhall. This role is pivotal in delivering a high-quality aftercare service to residents, ensuring a smooth and professional experience from legal completion through the two-year warranty period and beyond. Key Responsibilities Act as the primary point of contact for residents, providing a professional and responsive service at all times Manage and coordinate all customer enquiries, defects, and service requests efficiently Deliver a seamless aftercare experience from legal completion through the warranty period and beyond Liaise with and coordinate subcontractors to ensure timely and high-quality resolution of reported issues Maintain clear, accurate, and timely communication with residents regarding progress and outcomes Support the wider Customer Service team in maintaining high standards of service delivery Monitor and track defects and service requests to ensure they are resolved within agreed timeframes Uphold company standards of excellence and continuously strive to improve customer satisfaction About You Proven experience in a customer service or aftercare role, ideally within housing, construction, or property Excellent communication and interpersonal skills Strong organisational skills with the ability to manage multiple tasks and priorities A proactive and problem-solving approach Ability to work both independently and as part of a team High attention to detail and commitment to delivering quality service What We Offer Competitive salary and benefits package Supportive team environment Opportunities for professional development and growth

Customer Care Coordinator Location: Northampton (Office-based) Hours: 37.5 hours per week, Monday to Friday Salary: Up to 34,000 per annum (dependent on experience) About the Role We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period. The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment. Key Responsibilities Act as the primary contact for customers, managing queries and concerns in a professional and timely manner Log, track, and manage defects and aftercare issues from handover through to resolution Liaise with site teams, subcontractors, and internal departments to coordinate remedial works Arrange and manage appointments, ensuring works are completed within agreed timescales Maintain accurate records and update internal systems Ensure all customer interactions align with company standards and NHBC / warranty requirements Support the delivery of a positive customer journey and high levels of customer satisfaction About You Proven experience in a customer care role within housing or construction (essential) Strong organisational and communication skills Confident dealing with customers, subcontractors, and site teams Ability to manage multiple cases simultaneously and work to deadlines Good IT skills, with experience using CRM or defect management systems desirable A proactive, solution-focused approach What We Offer Competitive salary up to 34,000 37.5-hour working week Stable, office-based role in our Northampton location Opportunity to work with an established and growing housing developer Supportive team environment

About the Role My Client is seeking an experienced Design Manager with specialist expertise in facades, external works, and hard landscaping to join their project team delivering a major mixed-use leisure development in East London. The role will focus on leading and managing the design process for the building envelope and public realm works, ensuring design intent, technical compliance, and buildability are achieved to programme and budget. Key Responsibilities Manage the design process for facade systems, external envelope, hard landscaping, and public realm packages from Stage 3/4 through to completion. Coordinate between architects, facade consultants, landscape architects, structural engineers, MEP, and contractors to ensure integrated design solutions. Review design deliverables for technical compliance, quality, and alignment with employer's requirements. Lead design workshops, facade and landscaping reviews, and resolution of technical design queries. Ensure buildability and sequencing are considered in design development in consultation with construction teams. Monitor design progress against programme, identifying and mitigating design risks early. Manage design change control processes and provide technical input into procurement strategies. Liaise with local authorities, planners, and statutory bodies where required for design approvals. Support tender package development, scope definition, and contractor design deliverables reviews. Drive sustainability, durability, and technical performance objectives across facade and landscape design. Maintain robust design records, trackers, and meeting minutes to ensure design audit trail and compliance. Requirements Degree-qualified in Architecture, Engineering, or related discipline. Minimum 5 years' experience as a Design Manager or similar role, with demonstrable expertise in facades, externals, and hard landscaping on large-scale mixed-use, leisure, or commercial projects. Strong technical knowledge of facade systems, hardscape materials, waterproofing, interfaces, and external works design standards. Confident in managing multi-disciplinary teams, design coordination, and consultant performance. Excellent organisational and communication skills with the ability to influence and resolve complex design issues. Familiarity with CDM, planning conditions, BREEAM/sustainability integration, and London-specific planning and design requirements. Proficiency in reading and reviewing technical drawings and specifications. Desirable Chartered status (MICE, RIBA, MCIAT, or equivalent) Experience in BIM-based design coordination workflows. Cat A Commercial and/or Hotel experience would be desirable BREEAM experience is essential Freelance Contract nominally six months Position will be 100% site based