Talent Staffing

Our client have a large portfolio of mainly residential property within their portfolio and are seeking an experienced Block Manager to work from their Regional office based in Croydon Position: Block Manager RESPONSIBILITIES & DUTIES: To assist the Management Team with the efficient and effective management of a designated property portfolio comprising of residential and mixed use properties, to include but not limited to the following tasks: CLIENT CARE • To follow and adhere to the Group s policies and procedures at all times. • To prepare reports for the Board (Major Works, Property Inspections, H&S Reports, schedules of information etc.) • To put forward recommendations and obtain instructions (from Team Leader (Estate), Residential Management Executive and Regional Control) on matters concerning the effective management of the managed portfolio. • To manage/ prioritise risks and liabilities. • To avoid conflicts of interest at all times. • To maintain good Landlord and Tenant relationships by providing a high-quality service to all tenants and leaseholders of the Group. • To obtain value for money for the Group and act in a commercially focused manner. • To work with Colleagues and external consultants to ensure that the Group s interests are preserved. DAY TO DAY MANAGEMENT • Understand the various types of interest/ tenures that the Group holds and its obligations in respect of each (Freehold, Head lease, Lessee, Leaseback, Tenant). • Liaise with leaseholders, tenants, residents associations through general correspondence, emails, letters, newsletters, circulars, in a prompt and professional manner. • Prepare Tenant Handbooks in accordance with the Groups policies and procedures. • Attend residents meetings as required. • Read and interpret leases to ensure that the portfolio is managed in accordance with the provisions of the lease. • Manage site staff (caretakers, porters), taking advice from Group Resources where necessary. • Maintain Property Records in accordance with the Group s policies and procedures. • Utilise the Group s Property Management Systems (Horizon) to run reports, input data, raise purchase orders, approve invoices etc. • Deal with Insurance Claims in accordance with the Group s procedures. • Undertake routine Property Inspections in accordance with the Group s procedures and identify any building defects/ maintenance issues and dealing with these accordingly. MAINTENANCE • Deal with maintenance issues, both reactive and planned, to ensure that the Group does not find itself in breach of its repairing obligations. • Manage Contractors to ensure that works are carried out in a proper and workmanlike manner and at a reasonable cost. • Set up Service Level Agreements (e.g. cleaning, gardening contracts) and monitor these to ensure that the contractual standard is being met. • Specify minor works and obtain comparative quotes. • Liaise with the Area Building Surveyor regarding any complex building maintenance issues. • Audit/ spot check works before signing off invoices for payment. QUALIFYING WORKS & LONG TERM AGREEMENTS • Work with the Regional Surveyor to identify and implement 'major works projects. • Budget for 'major works through the service charge or reserve fund, ensuring that leaseholders are given advance warning of any significant increases as a result of planned works. • Prepare reports for Major Works Committee and once instructed, prepare Section 20 Consultation notices for solicitors approval and, once approved, consult with leaseholders and liaise with them throughout the course of the works. FINANCIAL • Prepare Service Charge Budgets in a timely fashion and monitor expenditure, throughout the course of the financial year, to ensure it is within budget. • Set Reserve Funds to ensure that major works can be undertaken, as planned and without significant increases for leaseholders or the group where tenders need to be re-invited. • Assist with the preparation of end of year accounts and answer expenditure queries from external auditors, accounts and leaseholders. SKILLS & EXPERIENCE • Sound working knowledge of Landlord and Tenant legislation, H&S legislation, RICS and ARMA guidelines and other best practices applicable to residential and mixed use property management. • Excellent verbal communication skills • Excellent written communication skills • Excellent organisational and time management skills, • Ability to multi-task and work well under pressure • Good IT skills and proficient in Outlook, MS Word, Excel, Knowledge of HORIZON/ QUBE an advantage. • Good team player • A commitment to providing high levels of service at all times ENTRY • Minimum 2 years experience in a similar role • Ideally Degree level, minimum A-levels grades A-C • AIRPM, MIRPM, AssocRICS HOURS & ENVIROMENT • Office Hours 9.15am to 5.30pm, Monday to Friday. Must be prepared to work longer hours where required i.e. to attend occasional evening meetings. Car driver and car owner required (generous mileage allownace)

JOB TITLE : DAY PORTER LOCATION : LONDON W1 A large residential complex based in London s West End require a reliable and competent Front Desk Porter to provide a high level of customer service and security presence in a team based role - this role requires cover across rostered weekends and bank holidays. Good references are essential 1. PURPOSE To provide an efficient and courteous level of assistance and service at all times to all tenants of and visitors to the building; To provide on a 5 Days in 7 rotational basis, a security presence in the building and in the course of their duties ensure the safety and well-being of the tenants (Shits are 7am - 2pm or 2pm - 10-pm) 1.3 To assist the supervisor, as necessary, in the smooth and efficient running of the building. 2. DUTIES AND RESPONSIBILITIES The following is a summary of the primary functions of the position. Full details of duties and responsibilities in relation to each function will be provided by the Supervisor Safety and Security To provide a manned presence in the reception area and to check all persons entering or leaving the building ensuring that unauthorised persons do not gain access; To make regular internal inspections of the building as directed by the supervisor and to report as required on any findings; To keep daily diary of events and activities which occur within the building and to record in a visitors book details of all visitors, contractors, suppliers and other persons; To make appropriate entries into the register books regarding pest control, maintenance items, appointments with the estate office staff to provide working information for the contractor/maintenance staff/office staff concerned; To complete the daily Incident Report and pass to the House Manager upon his arrival; To monitor CCTV and Interphone systems on Reception and to take any necessary appropriate action; To review the CCTV footage when requested by the Police and, if appropriate, print off pictures or download the footage for the Police to take away. General Duties To ensure a clean and smart personal appearance and presentation at all times and to wear the prescribed uniform with jacket buttoned when worn Protective clothing is to be worn as appropriate whenever necessary; To deal efficiently with arrivals and departure of tenants in accordance with instructions. Cleaning and Maintenance To carry out designated cleaning tasks as may be directed by the Night Supervisor; To instruct or call in appropriate contractors as circumstances demand to maintain the smooth running and integrity of the building and the safety and well-being of its occupants; To respond as appropriate to breakdowns and emergencies (full training will be given).

Are you interested in becoming an insurance or administration professional? Our client is offering an amazing opportunity to get into the world of Commercial Property Insurance. All you need is strong administration experience, good typing, an eye for detail, great communication skills to deal with Insurance companies and in house clients along with being keen to learn and a great attitude. You will be responsible for audio typing and once you get into the swing of it you will be given more responsibility for your own cases. To provide comprehensive Secretarial and Administrative Support to the Insurance Manager and their team, ensuring the efficiency and effectiveness of this busy department. 9 people within the Insurance department. To deal appropriately with all correspondence and telephone queries received from solicitors, insurance companies, tenants, etc.; To liaise with insurance companies and Area Offices ensuring that necessary actions are taken with regard to any insurance matters including underwriting, claims and subsidence; To maintain departmental records regarding holidays and other absences and to ensure the necessary forms and weekly returns are submitted to Personnel Department; To co-ordinate the ordering through the Group Resources Department for office equipment and requests for maintenance and repair; The role will start as a temp role asap but the idea is that the role goes permanent and becomes a long-term career move. Apply today for more information.