JOB TITLE : DAY PORTER LOCATION : LONDON W2 A residential complex based in London s West End require a reliable and competent Porter to provide a high level of customer service and security presence. This is a day role on a rota of the shifts 7:00-14:00 and 14:00-22:00, 5 days on and 2 days off, working on average 1 weekend a month. 1. PURPOSE To provide an efficient and courteous level of assistance and service at all times to all tenants of and visitors to the building; To provide on a 5 Days in 7 rotational basis, a security presence in the building and in the course of their duties ensure the safety and well-being of the tenants (Shits are 7am - 2pm or 2pm - 10-pm) 1.3 To assist the supervisor, as necessary, in the smooth and efficient running of the building. 2. DUTIES AND RESPONSIBILITIES The following is a summary of the primary functions of the position. Full details of duties and responsibilities in relation to each function will be provided by the Supervisor Safety and Security To provide a manned presence in the reception area and to check all persons entering or leaving the building ensuring that unauthorised persons do not gain access; To make regular internal inspections of the building as directed by the supervisor and to report as required on any findings; To keep daily diary of events and activities which occur within the building and to record in a visitors book details of all visitors, contractors, suppliers and other persons; To make appropriate entries into the register books regarding - pest control, maintenance items, appointments with the estate office staff - to provide working information for the contractor/maintenance staff/office staff concerned; To complete the daily Incident Report and pass to the House Manager upon his arrival; To monitor CCTV and Interphone systems on Reception and to take any necessary appropriate action; To review the CCTV footage when requested by the Police and, if appropriate, print off pictures or download the footage for the Police to take away. General Duties To ensure a clean and smart personal appearance and presentation at all times and to wear the prescribed uniform with jacket buttoned when worn Protective clothing is to be worn as appropriate whenever necessary; To deal efficiently with arrivals and departure of tenants in accordance with instructions. Cleaning and Maintenance To carry out designated cleaning tasks as may be directed by the Night Supervisor; To instruct or call in appropriate contractors as circumstances demand to maintain the smooth running and integrity of the building and the safety and well-being of its occupants; To respond as appropriate to breakdowns and emergencies (full training will be given).
May 06, 2026
Full time
JOB TITLE : DAY PORTER LOCATION : LONDON W2 A residential complex based in London s West End require a reliable and competent Porter to provide a high level of customer service and security presence. This is a day role on a rota of the shifts 7:00-14:00 and 14:00-22:00, 5 days on and 2 days off, working on average 1 weekend a month. 1. PURPOSE To provide an efficient and courteous level of assistance and service at all times to all tenants of and visitors to the building; To provide on a 5 Days in 7 rotational basis, a security presence in the building and in the course of their duties ensure the safety and well-being of the tenants (Shits are 7am - 2pm or 2pm - 10-pm) 1.3 To assist the supervisor, as necessary, in the smooth and efficient running of the building. 2. DUTIES AND RESPONSIBILITIES The following is a summary of the primary functions of the position. Full details of duties and responsibilities in relation to each function will be provided by the Supervisor Safety and Security To provide a manned presence in the reception area and to check all persons entering or leaving the building ensuring that unauthorised persons do not gain access; To make regular internal inspections of the building as directed by the supervisor and to report as required on any findings; To keep daily diary of events and activities which occur within the building and to record in a visitors book details of all visitors, contractors, suppliers and other persons; To make appropriate entries into the register books regarding - pest control, maintenance items, appointments with the estate office staff - to provide working information for the contractor/maintenance staff/office staff concerned; To complete the daily Incident Report and pass to the House Manager upon his arrival; To monitor CCTV and Interphone systems on Reception and to take any necessary appropriate action; To review the CCTV footage when requested by the Police and, if appropriate, print off pictures or download the footage for the Police to take away. General Duties To ensure a clean and smart personal appearance and presentation at all times and to wear the prescribed uniform with jacket buttoned when worn Protective clothing is to be worn as appropriate whenever necessary; To deal efficiently with arrivals and departure of tenants in accordance with instructions. Cleaning and Maintenance To carry out designated cleaning tasks as may be directed by the Night Supervisor; To instruct or call in appropriate contractors as circumstances demand to maintain the smooth running and integrity of the building and the safety and well-being of its occupants; To respond as appropriate to breakdowns and emergencies (full training will be given).
Are you interested in becoming an insurance or administration professional? Our client is offering an amazing opportunity to get into the world of Commercial Property Insurance. All you need is strong administration experience, good typing, an eye for detail, great communication skills to deal with Insurance companies and in house clients along with being keen to learn and a great attitude. You will be responsible for audio typing and once you get into the swing of it you will be given more responsibility for your own cases. To provide comprehensive Secretarial and Administrative Support to the Insurance Manager and their team, ensuring the efficiency and effectiveness of this busy department. 9 people within the Insurance department. To deal appropriately with all correspondence and telephone queries received from solicitors, insurance companies, tenants, etc.; To liaise with insurance companies and Area Offices ensuring that necessary actions are taken with regard to any insurance matters including underwriting, claims and subsidence; To maintain departmental records regarding holidays and other absences and to ensure the necessary forms and weekly returns are submitted to Personnel Department; To co-ordinate the ordering through the Group Resources Department for office equipment and requests for maintenance and repair; The role will start as a temp role asap but the idea is that the role goes permanent and becomes a long-term career move. Apply today for more information.
May 02, 2026
Full time
Are you interested in becoming an insurance or administration professional? Our client is offering an amazing opportunity to get into the world of Commercial Property Insurance. All you need is strong administration experience, good typing, an eye for detail, great communication skills to deal with Insurance companies and in house clients along with being keen to learn and a great attitude. You will be responsible for audio typing and once you get into the swing of it you will be given more responsibility for your own cases. To provide comprehensive Secretarial and Administrative Support to the Insurance Manager and their team, ensuring the efficiency and effectiveness of this busy department. 9 people within the Insurance department. To deal appropriately with all correspondence and telephone queries received from solicitors, insurance companies, tenants, etc.; To liaise with insurance companies and Area Offices ensuring that necessary actions are taken with regard to any insurance matters including underwriting, claims and subsidence; To maintain departmental records regarding holidays and other absences and to ensure the necessary forms and weekly returns are submitted to Personnel Department; To co-ordinate the ordering through the Group Resources Department for office equipment and requests for maintenance and repair; The role will start as a temp role asap but the idea is that the role goes permanent and becomes a long-term career move. Apply today for more information.
Our client is looking for a new member of staff to join their lovely team. The Breach and Complaints Administrator is responsible for the handling and successful resolution of complaints, breaches and Data Subject Access Requests (DSARs). You will be responsible for ensuring a successful outcome for both advisers and customers is delivered ensuring that the quality of their services continues to meet and be recognised for leading the market. The handling and management of Customer and Distributor complaints from receipt to resolution. Ensuring that complaints are investigated diligently and fairly and the correct outcome is reached, paying due consideration to customer vulnerabilities. Responding to all complaints within regulatory deadlines and company service level agreements. Resolving complaints as either a Summary Resolution or Final Response, whichever is appropriate. Assisting the Quality Assurance and Complaints Manager with responses to complaints referred to the business by the Financial Ombudsman Service (FOS). Assisting with the oversight of all breach cases raised in Operations, including the resolution of individual breaches and liaising with the relevant parts of the business to support resolution when necessary. Manage DSARs from receipt of the request to disclosure of the requested information, within regulatory deadlines. Provide feedback to Operational Team Managers to ensure competency of the Operations department is maintained/ improved. Provide relevant and valuable feedback to other department managers (i.e Claims, Underwriting) in a timely manner, where necessary. Liaise with IT Team to raise system issues and suggest meaningful ways to improve the service where necessary. Ensure Standard Operating Procedure documents are reviewed against documented review dates and are maintained on an ad-hoc basis where changes in process are implemented through either regulatory change, breach & complaint root cause analysis or system enhancements. Previous Complaints Handling experience is essential, preferably in financial services. You will have strong skills including: problem solving, strong investigative skills, excellent written and verbal communication skills You will have the ability to work with a variety of stakeholders and colleagues, both internally and externally, proactive and able to self-manage a varied workload and able to work to strict deadlines. The role is hybrid 3 days in the office and 2 from home. Our client prides itself on creating a great working atmosphere with regular support meeting to ensure you are enjoying your role. Apply today for an early interview.
Apr 29, 2026
Full time
Our client is looking for a new member of staff to join their lovely team. The Breach and Complaints Administrator is responsible for the handling and successful resolution of complaints, breaches and Data Subject Access Requests (DSARs). You will be responsible for ensuring a successful outcome for both advisers and customers is delivered ensuring that the quality of their services continues to meet and be recognised for leading the market. The handling and management of Customer and Distributor complaints from receipt to resolution. Ensuring that complaints are investigated diligently and fairly and the correct outcome is reached, paying due consideration to customer vulnerabilities. Responding to all complaints within regulatory deadlines and company service level agreements. Resolving complaints as either a Summary Resolution or Final Response, whichever is appropriate. Assisting the Quality Assurance and Complaints Manager with responses to complaints referred to the business by the Financial Ombudsman Service (FOS). Assisting with the oversight of all breach cases raised in Operations, including the resolution of individual breaches and liaising with the relevant parts of the business to support resolution when necessary. Manage DSARs from receipt of the request to disclosure of the requested information, within regulatory deadlines. Provide feedback to Operational Team Managers to ensure competency of the Operations department is maintained/ improved. Provide relevant and valuable feedback to other department managers (i.e Claims, Underwriting) in a timely manner, where necessary. Liaise with IT Team to raise system issues and suggest meaningful ways to improve the service where necessary. Ensure Standard Operating Procedure documents are reviewed against documented review dates and are maintained on an ad-hoc basis where changes in process are implemented through either regulatory change, breach & complaint root cause analysis or system enhancements. Previous Complaints Handling experience is essential, preferably in financial services. You will have strong skills including: problem solving, strong investigative skills, excellent written and verbal communication skills You will have the ability to work with a variety of stakeholders and colleagues, both internally and externally, proactive and able to self-manage a varied workload and able to work to strict deadlines. The role is hybrid 3 days in the office and 2 from home. Our client prides itself on creating a great working atmosphere with regular support meeting to ensure you are enjoying your role. Apply today for an early interview.
