Isio

Pensions Administrator Trainee Join us as a Pensions Administrator in Isio's brand new Pensions Administration Training Academy in Belfast. This is a permanent role and a fantastic opportunity for enthusiastic, customer-focused individuals who are ready to learn and grow. Over the first 12 months, you'll receive structured training through a programme of classroom sessions, hands-on experience, and dedicated mentorship. You'll become part of a supportive team, learning how to process pension scheme transactions, respond to member (customer) queries, and manage data - all while building your knowledge of UK pension regulations and member services. This role is ideal for someone eager to start a career in pensions, with a passion for problem-solving, teamwork, and delivering exceptional customer service. The start date for our Academy will be Monday 5th January 2026 and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday. What will the role entail? Data Management & Benefit Administration Maintain accurate member records through cloud-based administration systems Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines Perform benefit calculations and validate data integrity under senior supervision Member Engagement & Support Deliver timely responses to member enquiries via email, phone and post in line with service level agreements Provide clear, jargon-free guidance on pension benefits while demonstrating empathy Team Collaboration & Innovation Manage caseloads effectively to meet team processing targets Engage in knowledge-sharing sessions with colleagues and mentors Professional Development Complete mandatory training programmes within specified deadlines Apply technical knowledge practically through supervised casework Pursue self-directed learning to understand end-to-end pension administration processes What we're looking for Essential Numeracy & Literacy: GCSEs (or equivalent) in Maths and English (Grade C / 4 or above) IT Proficiency: Confidence in Microsoft Office (e.g. Excel, Word, Outlook) Customer Service Enthusiasm: strong interpersonal skills with a passion for helping others Communication: strong spoken and written communication skills with the ability to actively listen to others Team Player: Collaborative mindset, willing to support colleagues and learn from feedback Attention to Detail: Ability to follow processes meticulously and identify improvements Adaptability: Eagerness to learn new systems and adapt to changing priorities Desirable Prior customer service experience in a fast-paced, target driven environment (any sector) Familiarity / experience of working in an office environment A-levels or equivalent What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work You can find out more about us and the benefits we offer on our careers pages. What's next? Click on the 'apply' and follow the simple application process on-line. Please note the deadline for applications is Sunday 19th October 2025. The interview process will involve an on-line assessment, and successful candidates will be invited to an Assessment Centre in our Belfast office on 7th and 10th November 2025. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.

Pensions Quality Assurance Manager At Isio, we're passionate about helping organisations and individuals navigate the complexities of pensions, benefits, and investments. We combine innovative thinking with deep industry expertise to deliver exceptional client service. As part of our commitment to excellence, we're proud to support the Pensions Dashboard Programme - a transformative initiative that empowers individuals with better access to their pension information. To support this critical work, we're seeking a Quality Assurance Manager to lead and enhance our QA function within the Pensions Administration team. As a Quality Assurance Manager , you will play a pivotal role in ensuring the accuracy, compliance, and efficiency of our pensions administration processes. You'll lead the development and implementation of QA frameworks across key areas including GMP Equalisation (GMPe), Pensions Dashboards, and core administration activities. This role offers the opportunity to work collaboratively with internal teams, clients, and external stakeholders to uphold quality standards and drive continuous improvement. This role can be based in our Croydon, Reading, Manchester, Birmingham, Edinburgh or Belfast city centre office with a hybrid workstyle. Key Responsibilities Leadership & Team Development Coach and guide team members to achieve high performance. Foster a collaborative, inclusive, and innovative team culture. Align team goals with organisational strategy and change initiatives. Quality Assurance in Pensions Administration: Conduct quality checks to ensure compliance with regulations and internal policies. Identify and resolve data discrepancies and inefficiencies. Develop and maintain QA frameworks and tools. Collaborate with teams to ensure accurate member data and benefit processing. Stay ahead of legislative changes and update processes proactively. Benchmark QA practices to drive best-in-class operations Pensions Dashboard Programme Lead integration of the Dashboard into existing processes. Review data readiness and ensure compliance with regulatory standards. Test data feeds and systems linked to the Dashboard. Provide expert insights during internal and external audits. Audit & Certification Management Lead preparation and completion of external audits including: ISO9001 AAF 01/20 PASA Accreditation Institute of Customer Services Membership Act as primary contact for auditors and certification bodies. Continuous Improvement & Stakeholder Engagement Define and monitor QA KPIs, reporting trends to senior leadership. Recommend strategic improvements based on QA findings. Liaise with internal stakeholders to ensure governance alignment. Support client teams with QA reporting for trustee meetings. Stay informed on industry developments and emerging technologies. What We're Looking For Proven experience in pensions administration and quality assurance. Strong understanding of regulatory frameworks and industry standards. Excellent leadership, communication, and stakeholder management skills. Analytical mindset with a focus on continuous improvement. Experience with audit preparation and certification processes is a plus. Proficient in using pensions administration systems and quality assurance tools. What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work You can find out more about us and the benefits we offer on our careers website. What's next? Click on the 'apply' and follow the simple application process on-line. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask.

Senior Pensions Project Analyst We are seeking a Senior pensions project administrator/analyst to work in our newly created specialist Administration Project Implementations Team. You will be responsible for the delivery and technical aspects of administration projects. The types of projects you may be asked to work on will include, but is not limited to, the following: GMP reconciliation projects; GMP Equalisation projects; benefit analysis and rectification work; De-risking activity including projects relating to insurance transactions; individual technical or high priority cases; data work; CETV Top Up Exercises and No Further Liability exercises. This role can be based in our Leeds, Manchester, Edinburgh, Glasgow, Belfast, Reading, Birmingham, Bristol or Croydon offices with a hybrid workstyle. What does the role entail? Project Delivery: Involvement in the planning, execution, and monitoring of pension administration projects, ensuring they are completed on time and within budget. Data Analysis: Perform data analysis and validation to ensure the accuracy and integrity of pension data. Identify and resolve discrepancies under supervision. Reporting: Prepare regular project status reports and maintenance of project trackers, highlighting key milestones, risks, and issues. Provide recommendations for improvement where necessary. Compliance: Ensure all project activities comply with relevant regulations, industry standards, and internal policies. Stay updated on changes in pension legislation and best practices. Stakeholder Management: Collaborate with internal and external stakeholders, including clients, team members, and third-party providers, to ensure effective communication and project delivery. Process Improvement: Identify opportunities for process improvements and efficiencies within pension administration projects. Implement best practices and innovative solutions to enhance service delivery. Documentation: Maintain comprehensive project documentation, including project plans, risk registers, and issue logs. Ensure all documentation is accurate, up-to-date, and easily accessible. Training and Support: Provide support to team members and clients on project-related activities and pension administration processes. What we're looking for Demonstrable experience of delivering and taking responsibility of managing administration services to Defined Benefit pension schemes. Demonstrable experience working on and delivering bulk projects including GMP, Data Rectification or De-risking. Experience being responsible for supporting and assisting junior staff members. Strong analytical and problem-solving skills, with a keen eye for detail. Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders. Strong organisational and time management skills, with the ability to manage multiple tasks simultaneously. Experience of working in a third-party administration environment. Proficiency in MS Office Suite, particularly excel. Willingness to learn and develop in the field of pensions administration. Technical pensions and legislative knowledge and understanding would be advantageous. What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work You can find out more about us and the benefits we offer on our careers website. What's next? Click on the 'apply' and follow the simple application process on-line. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask.

Assistant Team Manager - Pensions Administration We're growing and we want you to be part of our journey. At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and we're committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business. Our Pensions Administration Team We provide a friction-free pensions administration journey for our clients and their members. We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and state-of-the-art technology, we'll delivery the best possible experience for every member on their road to retirement and beyond. What's the role? Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking a caring, motivated and technically competent Assistant Team Manager to join our team. You will be responsible for the service provided to a portfolio of pension scheme clients that range in size and type, although we predominantly service Defined Benefit schemes. You will manage all day-to-day activities in relation to your portfolio, as well as supporting the team with their training and development needs. This role will ideally be based in our Croydon office with a hybrid workstyle, but other office locations can be considered for the right candidate. Key responsibilities: Oversee and prioritise the allocation of all incoming work. Take responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements. Process member events within deadlines ensuring compliance with Isio's standards as well as scheme rules and legislation. Peer review and check work to ensure it is of a high standard and compliant with scheme rules and legislation. Provide support and share knowledge across the team. Maintain a culture which reflects Isio's values and puts the member at the heart of all activities. Attend and present at both internal and external meetings (including Trustee and/or client meetings). Keeping up to date with technical and scheme changes, particularly those that impact your portfolio of schemes. Take responsibility for ad hoc projects ensuring all deadlines are met and quality is of a high standard. Identify non-core fee projects and ensure these are raised with the client in a timely manner. Be positive and professional at all times, displaying strong leadership skills to help build relationships with others. Key skills and experience Experience - an experienced deputy team leader / strong senior pensions administrator with relevant experience and knowledge of delivering administration services to Defined Benefit pension schemes. Excellent customer service focus with the ability to assess client needs, build relationships and manage expectations. A great communicator - the ability to communicate with clients, members and colleagues with impact and credibility. Enthusiasm and motivation - a unwavering desire to solve problems and deliver excellent customer service. Excellent time management - the ability to manage resources across multiple tasks with a proven track record of consistently delivering to deadlines. A great team worker - an emerging role model within Isio, with the ability to support and develop others. Experience of presenting administration reports and communicating with clients/trustees. Experience of managing, mentoring, supervising, and developing teams. What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work You can find out more about us and the benefits we offer on our careers website. What's next? Click on the 'apply' and follow the simple application process on-line. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.

Senior Pensions Administrator Isio's Pensions Administration business is thriving, growing year on year. To support our ambitious growth plans we are looking for technically competent and member focussed Senior Pension Administrators. We're able to consider both full and part time working patterns and although this role may be advertised as full time, if that doesn't suit you, we'd still encourage you to apply stating your preferred hours. We currently have vacancies in our city centre offices in Croydon, Reading, Birmingham, Manchester, Edinburgh & Bristol with a hybrid workstyle. What does the role entail? You will be responsible for the delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include. Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs). Performing complex pensions calculations, entering pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events. Communicating with clients and members on complex queries, including occasional attendance at trustee and client meetings Peer reviewing and checking work to ensure it is of a high standard and compliant with scheme rules and legislation. Keeping abreast of technical developments, procedural and legislative changes impacting your portfolio or scheme. Developing less experienced team members, mentoring and coaching as necessary. Managing small scale, ad hoc projects as needed Working closely with the risk and compliance team to ensure errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales. What we're looking for Previous experience as a Senior Pensions Administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes. Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues. Good communication skills, and the ability to communicate with clients, members and colleagues with impact and credibility. Excellent prioritisation skills with the ability to manage multiple tasks simultaneously to achieve SLAs. Strong analytical and problem-solving skills, with a desire to improve ways of working Relevant professional qualification (e.g. PMI) - desirable

Pensions Administration Systems Analyst As an Analyst within our Admin Systems team you will deliver work in a consistent and market leading manner. This position is a key part of ensuring ongoing work is delivered effectively for the Pensions Administration business. The role will report into the Work/Skill Leads and will be part of the Admin Systems team. You will work closely with the Pensions Administration business as well as stakeholders from across Isio. What does the role entail? Work within a team to deliver Admin Systems work. Deliver work in a consistent and efficient manner. Work with stakeholders to understand how processes and systems can be utilised most effectively across the technical skill. Play an active role in the delivery of work through coding and configuration of the admin platforms. Liaising with other team members to ensure that the delivery of solutions is consistent and effective. Work with Work and Skill Leads to develop solutions for work as required. Participate in the build of optimised solutions to reduce ongoing maintenance overheads and deliver efficient solutions to the administration team. Support the design and implementation of processes and procedures relating to Admin Systems. Work with the Applications and Systems team to hand over any applicable tasks. Work within the wider governance framework to ensure a consistent approach and documentation of all work delivery. Promote a culture of continuous improvement within the Admin Systems team to develop and enhance understanding. Participate in the training and development of the Admin Systems team as well as mentoring less experienced colleagues. Ensure processes support Isio's ISO27001 & ISO22301 certifications and are built with security considerations as a key element. What we're looking for Proven record of delivering solutions across pensions admin systems. Proven systems expertise across admin systems. Management of key stakeholders at all levels in a typical corporate environment. Excellent communication (verbal and written) and good interpersonal skills. Experience of modern pensions administration systems. Excellent Planning & Organisational skills. Strong analytical skills and creative approach to getting work delivered. Willingness to identify and overcome barriers to delivery of work What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work You can find out more about us and the benefits we offer on our careers website What's next? Click on the 'apply' and follow the simple application process on-line. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.

Pensions Administration Systems Analyst As an Analyst within our Admin Systems team you will deliver work in a consistent and market leading manner. This position is a key part of ensuring ongoing work is delivered effectively for the Pensions Administration business. The role will report into the Work/Skill Leads and will be part of the Admin Systems team. You will work closely with the Pensions Administration business as well as stakeholders from across Isio. What does the role entail? Work within a team to deliver Admin Systems work. Deliver work in a consistent and efficient manner. Work with stakeholders to understand how processes and systems can be utilised most effectively across the technical skill. Play an active role in the delivery of work through coding and configuration of the admin platforms. Liaising with other team members to ensure that the delivery of solutions is consistent and effective. Work with Work and Skill Leads to develop solutions for work as required. Participate in the build of optimised solutions to reduce ongoing maintenance overheads and deliver efficient solutions to the administration team. Support the design and implementation of processes and procedures relating to Admin Systems. Work with the Applications and Systems team to hand over any applicable tasks. Work within the wider governance framework to ensure a consistent approach and documentation of all work delivery. Promote a culture of continuous improvement within the Admin Systems team to develop and enhance understanding. Participate in the training and development of the Admin Systems team as well as mentoring less experienced colleagues. Ensure processes support Isio's ISO27001 & ISO22301 certifications and are built with security considerations as a key element. What we're looking for Proven record of delivering solutions across pensions admin systems. Proven systems expertise across admin systems. Management of key stakeholders at all levels in a typical corporate environment. Excellent communication (verbal and written) and good interpersonal skills. Experience of modern pensions administration systems. Excellent Planning & Organisational skills. Strong analytical skills and creative approach to getting work delivered. Willingness to identify and overcome barriers to delivery of work What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work You can find out more about us and the benefits we offer on our careers website What's next? Click on the 'apply' and follow the simple application process on-line. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.