We are currently recruiting for a Day Concierge to work in our residential development based in Hounslow (TW3). You will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have. You'll be a people person, go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Ideally, you'll have all or most of the experience we're asking for: Previous experience within the hospitality industry, preferably within a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager. Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes; Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Maintain accurate and timely records for all residents via the platform 'Buildinglink'. Hours: 4 on 4 off; 07:00-19:00 Salary: £31,549 per annum or £14.45 per hour Location: Hounslow (TW3) If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
May 18, 2026
Full time
We are currently recruiting for a Day Concierge to work in our residential development based in Hounslow (TW3). You will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have. You'll be a people person, go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Ideally, you'll have all or most of the experience we're asking for: Previous experience within the hospitality industry, preferably within a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager. Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes; Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Maintain accurate and timely records for all residents via the platform 'Buildinglink'. Hours: 4 on 4 off; 07:00-19:00 Salary: £31,549 per annum or £14.45 per hour Location: Hounslow (TW3) If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
We currently have an exciting opportunity for a Day Concierge/Porter to work in our residential development based in Rotherhithe (SE16), where you will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients. You'll be a people person and go that little bit further to get to know the residents, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Ideally, you'll have all or most of the experience we're asking for: Previous experience within the hospitality industry, preferably within a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Key Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required providing exceptional customer service. Manage all deliveries to the main reception desk, receiving, recording, storing and delivering all post and parcels. Carry out regular patrols of the building, reporting all security, health & safety issues, incidents and complaints, taking appropriate action in the event of an emergency. Communicate with leaseholders and managing agents in an attentive and personable manner. Report all repairs and maintenance issues to the Estate Management Team, including fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Ensure effective security of residents and the building at all times including monitoring CCTV if SIA licence is held. Obtain and provide meter reads for all communal meters, complete weekly lift line testing reporting. Shift Pattern and hours: Monday to Friday / 08:00-15:00 Rate of pay: £26,936 per annum or £14.80 per hour Location: Rotherhithe (nearest station is Surrey Quays on the Windrush line) If this position is of interest to you please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion
May 15, 2026
Full time
We currently have an exciting opportunity for a Day Concierge/Porter to work in our residential development based in Rotherhithe (SE16), where you will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients. You'll be a people person and go that little bit further to get to know the residents, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Ideally, you'll have all or most of the experience we're asking for: Previous experience within the hospitality industry, preferably within a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Key Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required providing exceptional customer service. Manage all deliveries to the main reception desk, receiving, recording, storing and delivering all post and parcels. Carry out regular patrols of the building, reporting all security, health & safety issues, incidents and complaints, taking appropriate action in the event of an emergency. Communicate with leaseholders and managing agents in an attentive and personable manner. Report all repairs and maintenance issues to the Estate Management Team, including fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Ensure effective security of residents and the building at all times including monitoring CCTV if SIA licence is held. Obtain and provide meter reads for all communal meters, complete weekly lift line testing reporting. Shift Pattern and hours: Monday to Friday / 08:00-15:00 Rate of pay: £26,936 per annum or £14.80 per hour Location: Rotherhithe (nearest station is Surrey Quays on the Windrush line) If this position is of interest to you please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion
We currently have an exciting opportunity for an Afternoon Concierge/Porter to work in our residential development based in Rotherhithe (SE16), where you will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients. You'll be a people person and go that little bit further to get to know the residents, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Ideally, you'll have all or most of the experience we're asking for: Previous experience within the hospitality industry, preferably within a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Key Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required providing exceptional customer service. Manage all deliveries to the main reception desk, receiving, recording, storing and delivering all post and parcels. Carry out regular patrols of the building, reporting all security, health & safety issues, incidents and complaints, taking appropriate action in the event of an emergency. Communicate with leaseholders and managing agents in an attentive and personable manner. Report all repairs and maintenance issues to the Estate Management Team, including fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Ensure effective security of residents and the building at all times including monitoring CCTV if SIA licence is held. Obtain and provide meter reads for all communal meters, complete weekly lift line testing reporting. Shift Pattern and hours: Monday to Thursday / 15:00-21:00; Friday & Saturday / 15:00-00:00 (42 hours) Rate of pay: £32,323 per annum or £14.80 per hour Location: Rotherhithe (nearest station is Surrey Quays on the Windrush line) If this position is of interest to you please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion
May 15, 2026
Full time
We currently have an exciting opportunity for an Afternoon Concierge/Porter to work in our residential development based in Rotherhithe (SE16), where you will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients. You'll be a people person and go that little bit further to get to know the residents, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Ideally, you'll have all or most of the experience we're asking for: Previous experience within the hospitality industry, preferably within a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Key Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required providing exceptional customer service. Manage all deliveries to the main reception desk, receiving, recording, storing and delivering all post and parcels. Carry out regular patrols of the building, reporting all security, health & safety issues, incidents and complaints, taking appropriate action in the event of an emergency. Communicate with leaseholders and managing agents in an attentive and personable manner. Report all repairs and maintenance issues to the Estate Management Team, including fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Ensure effective security of residents and the building at all times including monitoring CCTV if SIA licence is held. Obtain and provide meter reads for all communal meters, complete weekly lift line testing reporting. Shift Pattern and hours: Monday to Thursday / 15:00-21:00; Friday & Saturday / 15:00-00:00 (42 hours) Rate of pay: £32,323 per annum or £14.80 per hour Location: Rotherhithe (nearest station is Surrey Quays on the Windrush line) If this position is of interest to you please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion
We are currently looking for a Day Concierge for an exciting new opportunity in a large and modern development located in East London (E14). The development consists of 1,400 residential units and is located a few minutes away from Canary Wharf (nearest station is Crossharbour on the DLR). As the Day Concierge, you will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have. You'll be a people person, go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. Ideally, you'll have all or most of the experience we're asking for: Previous experience within the hospitality industry, preferably within a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager. Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes; Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Maintain accurate and timely records for all residents via the platform 'Buildinglink'. Hours: 4 on 4 off; 07:00-19:00 Salary: £32,061 per annum /£14.68 per hour Location: Canary Wharf (E14) (closest station is Crossharbour on the DLR) If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
May 15, 2026
Full time
We are currently looking for a Day Concierge for an exciting new opportunity in a large and modern development located in East London (E14). The development consists of 1,400 residential units and is located a few minutes away from Canary Wharf (nearest station is Crossharbour on the DLR). As the Day Concierge, you will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have. You'll be a people person, go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. Ideally, you'll have all or most of the experience we're asking for: Previous experience within the hospitality industry, preferably within a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager. Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes; Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Maintain accurate and timely records for all residents via the platform 'Buildinglink'. Hours: 4 on 4 off; 07:00-19:00 Salary: £32,061 per annum /£14.68 per hour Location: Canary Wharf (E14) (closest station is Crossharbour on the DLR) If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
We are currently recruiting for a new Night Concierge to become a part of the team at our luxury site in Mayfair (W1S), with 42 exclusive apartments and penthouses. The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. We will require 2 years' minimum of residential concierge experience at a luxury establishment. Main duties and responsibilities: To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times; To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively; To receive and log parcels and packages on behalf of residents; To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf); To log all resident written instructions under relevant apartment number on the concierge database; To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed in appropriate apartment folder on Outlook; To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database; To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services; To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable); To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager; To assist with arranging apartment access for PMM contractors (HIU, Sprinkler Head, Window Cleaning etc.); To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift; To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes; To be familiar with the site fire activation and evacuation procedures and evacuation points; To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift; To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others. General: To comply with company email, telephone and internet policy and procedures; To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty; To comply with all health & safety and personal protective equipment requirements of the site; Under no circumstances is alcoholic drink to be consumed during your working shift. This includes any lunch time or break period. In addition, smoking is not permitted in the building and anywhere else in the development except of the designated areas. Health and Safety is of paramount importance. Do not take risks. You must never put yourself, a colleague, contractor, resident or visitor in a dangerous position. All areas of risk must be labelled, sealed off and suitable warnings put up. All incidents should be reported to the Building Manager (PMM) and your Account Manager. If contractors attend site and you are unhappy with the manner in which they are working and believe it presents a hazard then they must be politely told to stop work and you must inform the Building/Property Manager; To complete any other requests as directed by Account Manager or Managing Agent. Hours: 4 on 4 off (19:00-07:00) Salary: £31,000 per annum or £14.19 per hour Location: Mayfair (W1S) (nearest tube station is Piccadilly Circus) If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Sep 24, 2025
Full time
We are currently recruiting for a new Night Concierge to become a part of the team at our luxury site in Mayfair (W1S), with 42 exclusive apartments and penthouses. The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. We will require 2 years' minimum of residential concierge experience at a luxury establishment. Main duties and responsibilities: To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times; To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively; To receive and log parcels and packages on behalf of residents; To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf); To log all resident written instructions under relevant apartment number on the concierge database; To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed in appropriate apartment folder on Outlook; To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database; To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services; To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable); To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager; To assist with arranging apartment access for PMM contractors (HIU, Sprinkler Head, Window Cleaning etc.); To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift; To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes; To be familiar with the site fire activation and evacuation procedures and evacuation points; To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift; To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others. General: To comply with company email, telephone and internet policy and procedures; To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty; To comply with all health & safety and personal protective equipment requirements of the site; Under no circumstances is alcoholic drink to be consumed during your working shift. This includes any lunch time or break period. In addition, smoking is not permitted in the building and anywhere else in the development except of the designated areas. Health and Safety is of paramount importance. Do not take risks. You must never put yourself, a colleague, contractor, resident or visitor in a dangerous position. All areas of risk must be labelled, sealed off and suitable warnings put up. All incidents should be reported to the Building Manager (PMM) and your Account Manager. If contractors attend site and you are unhappy with the manner in which they are working and believe it presents a hazard then they must be politely told to stop work and you must inform the Building/Property Manager; To complete any other requests as directed by Account Manager or Managing Agent. Hours: 4 on 4 off (19:00-07:00) Salary: £31,000 per annum or £14.19 per hour Location: Mayfair (W1S) (nearest tube station is Piccadilly Circus) If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
