Lucid Support Services Ltd

Job Title: Business Development Representative (BDR) Type: Permanent Location: Reading, Berkshire Salary: £26,000 - £30,000 Start date: ASAP An excellent opportunity has come up with a growing, global company who specialise in business innovation and business change. Do you have a background within Service Management/IT Services? Are you focused, self-motivated and do you have a passion for new business acquisition? If so, this could be the perfect opportunity for you! We are looking for an office-based Business Development Representative (BDR) to work within our successful sales team. As a BDR you will generate new sales opportunities and add qualified leads to the sales funnel. You will be responsible for prospecting, following up opportunities, and passing on qualified leads to other sales agents who will convert them into new customers. To be successful in this role you should have previous experience developing leads from marketing campaigns and meeting sales quotas. You will use your communication skills to cultivate strong relationships with prospects. Duties and Responsibilities: Generate leads by cold calling prospective clients Follow up on marketing campaigns, engaging with and developing prospects to be closed by the Sales team Document, track and monitor all leads and activities in company CRM (Salesforce) Utilise smart, targeted questions to speak knowledgeably with decision makers such as VPs,Directors and C-suite personnel Identify opportunities for campaigns that will lead to an increase in leads Acquire in depth knowledge of our solutions and services, conveying that knowledge topotential customers, and adhering to company messaging and market positioning Nurture relationships with longer term prospects Experience and Skills Preferred: Highly motivated, self-starter with a strong desire to meet and exceed quota monthly,maintaining a high call rate and ability to assess prospect's "fit" Comfortable with prospecting and cold calling to a global market. Proven work experience as a Business Development Representative Excellent telephone manner, negotiation skills and business acumen Ideally from a Service Management/IT Services background Fluent English This is an exciting and fulfilling role where your skills and experience will be fully utilised. Please apply today if you feel you meet the criteria. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism. We welcome applications from all suitably qualified or experienced candidates, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.

part time IT Support Engineer (1 Day per Week) - Sheffield - 3 month initial contract Here at Lucid we are currently seeking a part time IT Support Engineer (1 day per week) to join our customer based in Sheffield on an initial 3 month contract. This role is ideal for someone with experience in 1st and 2nd line support who thrives in solving IT problems and enjoys providing excellent technical assistance. Responsibilities Provide exceptional 1st and 2nd line IT support to users onsite and remotely. Troubleshoot and resolve hardware, software, and network issues in a timely manner. Manage user requests and IT support tickets, ensuring clear communication and prompt resolutions. Assist in setting up and maintaining workstations, laptops, and mobile devices. Install, configure, and maintain operating systems, software, and peripherals. Support the administration of user accounts, permissions, and access rights. Coordinate escalations with 3rd line or external support teams when necessary. Create and update IT documentation to support internal processes and procedures. Educate and empower staff by providing guidance on technical tools and resources. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

Product Analyst (Dynamics 365) Location: Kingston upon Thames Salary: £45,000.00 per annum Employment Type: Permanent, Full-time (36 hours/week, Monday-Friday) About the Role An exciting opportunity has arisen for a Product Analyst to join a dedicated Not for Profit/Charity Information Systems Business Solutions Team, supporting the applications and users of a large-scale Microsoft Dynamics 365 platform. Working closely with Business Systems Analysts, wider IT teams, and business stakeholders, you will contribute to ongoing product enhancements and support end-users to make the most of the Dynamics 365 platform-covering applications, functionality, and data. You will act as a central point of contact for users, demonstrating best practices in Dynamics 365, offering technical support and guidance, troubleshooting performance issues, reviewing requirements, writing specifications, designing test cases, and helping users extract insights and present findings. About You To excel in this role, you should have: Proven experience supporting Microsoft Dynamics 365 platform applications. Excellent communication skills and confidence in a user-facing environment. Experience training end users on Dynamics 365 functionality. Ability to create and maintain comprehensive end-user training materials. Strong problem-solving, troubleshooting, and general user support capabilities. Track record of clear, effective communication of technical concepts to non-technical users. Strong analytical skills. Experience with Power Platform (Power Automate, Power Apps, Power BI). Desire to stay up to date with new Dynamics 365 and Power Platform technologies and industry updates. Relevant experience in a team developing and supporting Dynamics 365 applications-as an analyst or in a comparable support role-would be ideal. Benefits Hybrid working model (part site-based, part remote) Enhanced holiday entitlement Generous employer pension contributions (up to 11%) Annual pay reviews and bonus scheme Critical illness cover and life assurance Family-friendly policies and benefits Staff discounts and membership perks While the position is based in Kingston upon Thames, occasional travel to other London or regional sites may be required depending on business needs.

We are currently recruiting for a 2 nd line Support Engineer to work on an initial 3 month contract for one of our most prestigious clients based in Bolton. The successful candidate will be responsible for providing advanced technical support and administration across a range of IT systems and services. This role involves managing user accounts and permissions within Active Directory, Office 365, and Azure AD, as well as configuring and maintaining access controls on SharePoint and file Servers. The engineer will deliver second-line support for end-user devices including laptops, mobile phones, tablets, and printers, ensuring both hardware and software issues are resolved efficiently Main Responsibilities Administer and manage user accounts and permissions (Active Directory/Office 365/Azure AD). Configure and maintain user permissions on Sharepoint or file Servers. Provide support for printers, both hardware and software. Configure devices such as laptops, mobile phones, and tablets. Manage mobile device configurations in Jamf or InTune. Support Web filtering. Support of cloud telephone systems and ensure a smooth operation. Support networking equipment such as Routers and Switches (Cisco Meraki & Unifi). if you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

Cloud DevOps Support Engineer Salary: £45-55k Hybrid- Cardiff/Bristol Join an industry-leading MSP and cloud consulting business at an exciting phase of growth. This is a fantastic opportunity to work with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development to further enhance technical skills and cloud expertise. You'll play a critical part in optimising and supporting our customers' AWS and Azure environments, leveraging your Infrastructure-as-Code (IaC) proficiency, automation skills, and passion for cloud technology. This role suits a coder by nature who enjoys troubleshooting complex technical problems in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation. The successful candidate will be directly involved in managing our customer cloud platforms for a diverse enterprise client base, acting both as a trusted technical expert and a collaborative team player. You'll work side-by-side within a cross functional squad supporting both day-to-day operational excellence and next-gen cloud adoption initiatives. AWS associate level certification is essential, with a commitment to achieve professional certification needed; AI/ML experience is advantageous but not mandatory. Key technologies you will need to support include Windows, networking, with a blend of cloud native- PaaS expertise across security, serverless and AI/ML. Now is a great time to join and contribute to our operational maturity journey, benefit from best-in-class mentoring, and accelerate your career as we scale to meet ambitious growth targets. What you'll be doing: Operational Cloud Support Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset. Supporting cost optimisation (FinOps) and security posture improvement across client deployments. Automation, IaC, and CI/CD Build, optimise, and manage Infrastructure-as-Code (IaC) templates and automation scripts-primarily using Terraform, CloudFormation, ARM/Azure Bicep, and related tools. Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes. Participate in release management, change configuration, and cloud resource life cycle operations. Project Delivery & Skill Development Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on expertise and expanding knowledge of new services (including AI/ML/GenAI when relevant). Contribute to knowledge sharing and continually develop skillsets by collaborating with cloud architects, engineers, and product specialists. Collaboration & Continuous Improvement Work closely with service desk, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices. Document technical solutions, create playbooks, and recommend process improvements to drive efficiency and standardisation. Promote a culture of automation, continuous learning, and operational excellence within the cloud team. What you need to succeed: Solid, hands-on experience supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings. Diligent and client-focussed mentality ensuring customer outcomes are maintained. Expertise in moving Windows Server workloads to AWS Workspaces or Azure AVD/Workspaces is advantageous. Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and Scripting background (Python, PowerShell, or Bash). Direct experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management. Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows. Enthusiasm for collaborating with diverse technical teams and mentoring less-experienced team members. Strong communication skills, both written and verbal, for engaging with technical peers, customers, and non-technical stakeholders. AWS Associate certification required; willingness to achieve AWS Professional (DevOps or Solutions Architect). Azure certification or experience highly valued. Experience or demonstrated interest in supporting AI/ML/GenAI operations is a plus but not essential. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism. We welcome applications from all suitably qualified or experienced candidates, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.