Lucid Support Services Ltd

Interaction Designer Remote working (with monthly visit to Newcastle base - 2 days on site back-to-back) 1 months + (overall project expected till March 2026) Start date - 24th November Inside IR35 Our central government client is seeking an Interaction Designer to support the delivery of user-centred digital services. The role focuses on designing accessible, consistent, and intuitive experiences using the GOV.UK Design System and Frontend framework, ensuring compliance with WCAG 2.2 accessibility standards. You will work across multidisciplinary teams to translate insights into prototypes that meet both user needs and service goals. Role Overview The Interaction Designer will create interactive prototypes, design flows, and visual mock-ups that align with GDS standards and best practices for progressive enhancement. You will facilitate collaborative design workshops and journey mapping sessions using Mural, taking concepts from ideation to prototype. The role requires balancing creative iteration with practical delivery constraints, often within fast-paced agile environments. Core Requirements: Provide design leadership and hands-on interaction design across complex projects to deliver coherent and consistent service experiences Experience using the Heroku prototype tool to rapidly build and iterate design concepts Proficient with a range of design and prototyping tools including Framer, Webflow, InVision, and Axure RP Apply GOV.UK Frontend components to produce accessible and consistent digital interactions Facilitate workshops for team collaboration and ideation, mapping user journeys and wireframe iterations with Mural Gain a deep understanding of user needs across service areas and translate research insights into actionable design approaches Simplify complex information and processes, creating services that are easy to understand and use Work closely with user researchers, developers, content designers, and business analysts within an agile framework Deliver high-quality outputs that align with GDS and GOV.UK design principles, incorporating feedback from multiple stakeholders Handle difficult client conversations around design direction or changes with professionalism and clarity

Role: Scala Developer Duration: 8-week contract + possible extension Location: Remote-working (two consecutive days per month onsite in Newcastle) Rate: £400 per day/Inside IR35 We are seeking a skilled Scala Developer to support and complete an API build as soon as possible, contributing to the development and implementation of key services. Responsibilities Develop and implement Front End and Back End applications using Scala. Collaborate with cross-functional teams to design, develop, and test applications meeting business requirements. Ensure best practices in code quality, testing, and deployment throughout the development life cycle. Participate in architectural discussions and contribute to technical decisions. Conduct code reviews and provide constructive feedback. Communicate effectively with stakeholders, translating technical concepts into clear, actionable updates. Essential Skills Proven experience as a Scala Developer or similar role. Strong background in designing, building, and maintaining software solutions. Proficiency in development tools, version control, and CI/CD pipelines. Solid understanding of Agile methodologies. Excellent problem-solving and communication skills. Experience with cloud platforms and services. Additional Skills Strong proficiency in Scala. Knowledge of functional programming paradigms (Cats). Experience with Play Framework for web applications. Familiarity with microservices architecture. Proficiency in MongoDB and API development/integration. Understanding of TDD and BDD methodologies. Experience with Continuous Integration and deployment pipelines. Desirable Skills Experience with Akka for reactive systems. Knowledge of Kibana for data visualisation. If you are available and interested in this opportunity, please apply for further information. Due to high application volumes, we may not be able to respond to every applicant. If you do not hear back within 7 days, please assume you have not been successful on this occasion.

Health and Safety Manager Location: Milton Keynes (Monday- Friday onsite) Employment Type: Full-time Salary: £40,000- £50,000 Our client is a leader in the distribution and production of premium aftermarket parts for luxury vehicles. Our UK operations play a vital role in supplying official car dealerships and our own channels with high-quality products that redefine vehicle personalisation and performance. Innovation, safety, and precision are at the heart of everything our client does. Their aim is to grown and strengthen our commitment to safe working conditions and compliance, ensuring our employees and partners thrive in a safe environment. The role As Health & Safety Manager, you will be responsible for developing, implementing, and maintaining Health & Safety (H&S) policies and practices for the UK business. You will ensure compliance with all relevant UK legislation, foster a strong culture of safety, and support management in achieving business goals while prioritising employee well-being. What will you do? Develop and implement the UK H&S strategy, aligned with company objectives. Advise the UK Managing Director and management team on all H&S matters. Ensure compliance with UK health and safety legislation (including HSE requirements). Carry out and oversee risk assessments, audits, and incident investigations. Monitor working conditions, facilities, and equipment to ensure safe operations. Deliver H&S training and awareness sessions. Act as the primary contact for HSE inspectors, local authorities, and external consultants. Promote a culture of safety, accountability, and continuous improvement. What do we expect from you? Proven experience as a Health & Safety Manager in the UK. Recognised H&S qualification (eg NEBOSH, IOSH, or equivalent). Strong knowledge of UK health, safety, and environmental legislation. Experience with audits, risk management, and compliance systems. Excellent communication and influencing skills. Ability to lead, coach, and engage colleagues to adopt best practice. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

Product Analyst (Dynamics 365) Location: Kingston upon Thames Salary: £45,000.00 per annum Employment Type: Permanent, Full-time (36 hours/week, Monday-Friday) About the Role An exciting opportunity has arisen for a Product Analyst to join a dedicated Not for Profit/Charity Information Systems Business Solutions Team, supporting the applications and users of a large-scale Microsoft Dynamics 365 platform. Working closely with Business Systems Analysts, wider IT teams, and business stakeholders, you will contribute to ongoing product enhancements and support end-users to make the most of the Dynamics 365 platform-covering applications, functionality, and data. You will act as a central point of contact for users, demonstrating best practices in Dynamics 365, offering technical support and guidance, troubleshooting performance issues, reviewing requirements, writing specifications, designing test cases, and helping users extract insights and present findings. About You To excel in this role, you should have: Proven experience supporting Microsoft Dynamics 365 platform applications. Excellent communication skills and confidence in a user-facing environment. Experience training end users on Dynamics 365 functionality. Ability to create and maintain comprehensive end-user training materials. Strong problem-solving, troubleshooting, and general user support capabilities. Track record of clear, effective communication of technical concepts to non-technical users. Strong analytical skills. Experience with Power Platform (Power Automate, Power Apps, Power BI). Desire to stay up to date with new Dynamics 365 and Power Platform technologies and industry updates. Relevant experience in a team developing and supporting Dynamics 365 applications-as an analyst or in a comparable support role-would be ideal. Benefits Hybrid working model (part site-based, part remote) Enhanced holiday entitlement Generous employer pension contributions (up to 11%) Annual pay reviews and bonus scheme Critical illness cover and life assurance Family-friendly policies and benefits Staff discounts and membership perks While the position is based in Kingston upon Thames, occasional travel to other London or regional sites may be required depending on business needs.

We are currently recruiting for a 2 nd line Support Engineer to work on an initial 3 month contract for one of our most prestigious clients based in Bolton. The successful candidate will be responsible for providing advanced technical support and administration across a range of IT systems and services. This role involves managing user accounts and permissions within Active Directory, Office 365, and Azure AD, as well as configuring and maintaining access controls on SharePoint and file Servers. The engineer will deliver second-line support for end-user devices including laptops, mobile phones, tablets, and printers, ensuring both hardware and software issues are resolved efficiently Main Responsibilities Administer and manage user accounts and permissions (Active Directory/Office 365/Azure AD). Configure and maintain user permissions on Sharepoint or file Servers. Provide support for printers, both hardware and software. Configure devices such as laptops, mobile phones, and tablets. Manage mobile device configurations in Jamf or InTune. Support Web filtering. Support of cloud telephone systems and ensure a smooth operation. Support networking equipment such as Routers and Switches (Cisco Meraki & Unifi). if you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

Cloud DevOps Support Engineer Salary: £45-55k Hybrid- Cardiff/Bristol Join an industry-leading MSP and cloud consulting business at an exciting phase of growth. This is a fantastic opportunity to work with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development to further enhance technical skills and cloud expertise. You'll play a critical part in optimising and supporting our customers' AWS and Azure environments, leveraging your Infrastructure-as-Code (IaC) proficiency, automation skills, and passion for cloud technology. This role suits a coder by nature who enjoys troubleshooting complex technical problems in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation. The successful candidate will be directly involved in managing our customer cloud platforms for a diverse enterprise client base, acting both as a trusted technical expert and a collaborative team player. You'll work side-by-side within a cross functional squad supporting both day-to-day operational excellence and next-gen cloud adoption initiatives. AWS associate level certification is essential, with a commitment to achieve professional certification needed; AI/ML experience is advantageous but not mandatory. Key technologies you will need to support include Windows, networking, with a blend of cloud native- PaaS expertise across security, serverless and AI/ML. Now is a great time to join and contribute to our operational maturity journey, benefit from best-in-class mentoring, and accelerate your career as we scale to meet ambitious growth targets. What you'll be doing: Operational Cloud Support Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset. Supporting cost optimisation (FinOps) and security posture improvement across client deployments. Automation, IaC, and CI/CD Build, optimise, and manage Infrastructure-as-Code (IaC) templates and automation scripts-primarily using Terraform, CloudFormation, ARM/Azure Bicep, and related tools. Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes. Participate in release management, change configuration, and cloud resource life cycle operations. Project Delivery & Skill Development Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on expertise and expanding knowledge of new services (including AI/ML/GenAI when relevant). Contribute to knowledge sharing and continually develop skillsets by collaborating with cloud architects, engineers, and product specialists. Collaboration & Continuous Improvement Work closely with service desk, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices. Document technical solutions, create playbooks, and recommend process improvements to drive efficiency and standardisation. Promote a culture of automation, continuous learning, and operational excellence within the cloud team. What you need to succeed: Solid, hands-on experience supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings. Diligent and client-focussed mentality ensuring customer outcomes are maintained. Expertise in moving Windows Server workloads to AWS Workspaces or Azure AVD/Workspaces is advantageous. Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and Scripting background (Python, PowerShell, or Bash). Direct experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management. Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows. Enthusiasm for collaborating with diverse technical teams and mentoring less-experienced team members. Strong communication skills, both written and verbal, for engaging with technical peers, customers, and non-technical stakeholders. AWS Associate certification required; willingness to achieve AWS Professional (DevOps or Solutions Architect). Azure certification or experience highly valued. Experience or demonstrated interest in supporting AI/ML/GenAI operations is a plus but not essential. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism. We welcome applications from all suitably qualified or experienced candidates, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.