Lucid Support Services Ltd

Desktop Installation Engineer's - Glasgow - 3 month Contract Here at Lucid we have an exciting opportunity for a team of Desktop installation Engineer's to work on a project in Glasgow, this will be on a 3 month Contract, initially. Responsibilities: Unbox and install laptops and desktops, and perform straight swaps with users as required Install equipment to desks and ensure proper power connections Install monitor arms and other peripherals as needed Ensure all installations are completed according to company standards and within the specified timelines Adhere to all health and safety guidelines and best practices while carrying out installations Maintain accurate records of installations and report any issues or discrepancies Qualifications Prior experience in technical installation, particularly with laptops and desktops Active PVG clearance is mandatory or willing to go through the checks. Strong attention to detail and ability to follow installation guidelines and procedures Excellent communication and customer service skills Ability to work independently and efficiently while maintaining a high level of quality Knowledge of health and safety regulations and best practices If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

Sales Executive- ITSM Sales Reading- onsite £40,000- £50,000 DOE + Uncapped Commission Lucid Connect have partnered with an MSP in search of a Sales Executive to support the growth of their IT Service Management solutions offering. This opportunity is ideal for a commercially driven sales professional with a proven background in ITSM solution sales and a strong focus on developing new business opportunities. This position offers the opportunity to join a well-established MSP and play a key role in driving growth across the ITSM market. The successful individual will be confident in identifying and securing new clients, building a consistent and qualified sales pipeline, and developing long-term customer relationships by understanding operational challenges and positioning solutions with the ITSM space. Key Responsibilities Business Development Generate new business opportunities through outbound sales activity, targeted campaigns, networking, and partner engagement Identify and engage with key decision-makers across IT, Operations, and Service Management functions Build, manage, and maintain a strong and qualified sales pipeline Take ownership of the full sales life cycle from initial engagement through to close and transition to delivery teams Drive new logo acquisition and contribute towards the continued growth of the business Account Management Develop and strengthen existing customer relationships, identifying opportunities for upselling and cross-selling Build trusted relationships with clients throughout their ITSM improvement journey Conduct regular customer reviews to support long-term account growth and customer success Collaborate closely with delivery teams to ensure successful service execution and identify additional opportunities within accounts Additional Responsibilities Forecast against sales targets, provide monthly progress reporting, and ensure CRM systems remain accurate and up to date Utilise market knowledge and competitor insight to support and strengthen the company's positioning within the market Develop relationships with senior stakeholders, including C-level executives, across enterprise organisations Experience & Skills Required Proven background in ITSM solution sales Minimum of 3 years successful B2B sales experience Demonstrated success in both new business generation and account development Strong commercial awareness, negotiation capability, and relationship management skills Confidence engaging with senior stakeholders, including C-level executives Self-motivated, accountable, and target-driven approach Knowledge of ITSM frameworks including ITIL or SIAM Degree educated in business, management, or a related field, or equivalent relevant experience If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

Product Analyst (Dynamics 365) Location: Kingston upon Thames Salary: £45,000.00 per annum Employment Type: Permanent, Full-time (36 hours/week, Monday-Friday) About the Role An exciting opportunity has arisen for a Product Analyst to join a dedicated Not for Profit/Charity Information Systems Business Solutions Team, supporting the applications and users of a large-scale Microsoft Dynamics 365 platform. Working closely with Business Systems Analysts, wider IT teams, and business stakeholders, you will contribute to ongoing product enhancements and support end-users to make the most of the Dynamics 365 platform-covering applications, functionality, and data. You will act as a central point of contact for users, demonstrating best practices in Dynamics 365, offering technical support and guidance, troubleshooting performance issues, reviewing requirements, writing specifications, designing test cases, and helping users extract insights and present findings. About You To excel in this role, you should have: Proven experience supporting Microsoft Dynamics 365 platform applications. Excellent communication skills and confidence in a user-facing environment. Experience training end users on Dynamics 365 functionality. Ability to create and maintain comprehensive end-user training materials. Strong problem-solving, troubleshooting, and general user support capabilities. Track record of clear, effective communication of technical concepts to non-technical users. Strong analytical skills. Experience with Power Platform (Power Automate, Power Apps, Power BI). Desire to stay up to date with new Dynamics 365 and Power Platform technologies and industry updates. Relevant experience in a team developing and supporting Dynamics 365 applications-as an analyst or in a comparable support role-would be ideal. Benefits Hybrid working model (part site-based, part remote) Enhanced holiday entitlement Generous employer pension contributions (up to 11%) Annual pay reviews and bonus scheme Critical illness cover and life assurance Family-friendly policies and benefits Staff discounts and membership perks While the position is based in Kingston upon Thames, occasional travel to other London or regional sites may be required depending on business needs.

We are currently recruiting for a 2 nd line Support Engineer to work on an initial 3 month contract for one of our most prestigious clients based in Bolton. The successful candidate will be responsible for providing advanced technical support and administration across a range of IT systems and services. This role involves managing user accounts and permissions within Active Directory, Office 365, and Azure AD, as well as configuring and maintaining access controls on SharePoint and file Servers. The engineer will deliver second-line support for end-user devices including laptops, mobile phones, tablets, and printers, ensuring both hardware and software issues are resolved efficiently Main Responsibilities Administer and manage user accounts and permissions (Active Directory/Office 365/Azure AD). Configure and maintain user permissions on Sharepoint or file Servers. Provide support for printers, both hardware and software. Configure devices such as laptops, mobile phones, and tablets. Manage mobile device configurations in Jamf or InTune. Support Web filtering. Support of cloud telephone systems and ensure a smooth operation. Support networking equipment such as Routers and Switches (Cisco Meraki & Unifi). if you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

Cloud DevOps Support Engineer Salary: £45-55k Hybrid- Cardiff/Bristol Join an industry-leading MSP and cloud consulting business at an exciting phase of growth. This is a fantastic opportunity to work with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development to further enhance technical skills and cloud expertise. You'll play a critical part in optimising and supporting our customers' AWS and Azure environments, leveraging your Infrastructure-as-Code (IaC) proficiency, automation skills, and passion for cloud technology. This role suits a coder by nature who enjoys troubleshooting complex technical problems in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation. The successful candidate will be directly involved in managing our customer cloud platforms for a diverse enterprise client base, acting both as a trusted technical expert and a collaborative team player. You'll work side-by-side within a cross functional squad supporting both day-to-day operational excellence and next-gen cloud adoption initiatives. AWS associate level certification is essential, with a commitment to achieve professional certification needed; AI/ML experience is advantageous but not mandatory. Key technologies you will need to support include Windows, networking, with a blend of cloud native- PaaS expertise across security, serverless and AI/ML. Now is a great time to join and contribute to our operational maturity journey, benefit from best-in-class mentoring, and accelerate your career as we scale to meet ambitious growth targets. What you'll be doing: Operational Cloud Support Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset. Supporting cost optimisation (FinOps) and security posture improvement across client deployments. Automation, IaC, and CI/CD Build, optimise, and manage Infrastructure-as-Code (IaC) templates and automation scripts-primarily using Terraform, CloudFormation, ARM/Azure Bicep, and related tools. Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes. Participate in release management, change configuration, and cloud resource life cycle operations. Project Delivery & Skill Development Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on expertise and expanding knowledge of new services (including AI/ML/GenAI when relevant). Contribute to knowledge sharing and continually develop skillsets by collaborating with cloud architects, engineers, and product specialists. Collaboration & Continuous Improvement Work closely with service desk, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices. Document technical solutions, create playbooks, and recommend process improvements to drive efficiency and standardisation. Promote a culture of automation, continuous learning, and operational excellence within the cloud team. What you need to succeed: Solid, hands-on experience supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings. Diligent and client-focussed mentality ensuring customer outcomes are maintained. Expertise in moving Windows Server workloads to AWS Workspaces or Azure AVD/Workspaces is advantageous. Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and Scripting background (Python, PowerShell, or Bash). Direct experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management. Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows. Enthusiasm for collaborating with diverse technical teams and mentoring less-experienced team members. Strong communication skills, both written and verbal, for engaging with technical peers, customers, and non-technical stakeholders. AWS Associate certification required; willingness to achieve AWS Professional (DevOps or Solutions Architect). Azure certification or experience highly valued. Experience or demonstrated interest in supporting AI/ML/GenAI operations is a plus but not essential. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism. We welcome applications from all suitably qualified or experienced candidates, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.