Auctoro Recruitment

Aftersales Administrator (10 month FTC) We are working with an innovative, extremely well-known, European leading organisation on the lookout for an Aftersales Administrator to join their team at their head offices in Warwick until the end of the year. As an Aftersales Administrator, you will play a key role in ensuring a smooth, accurate and customer-focused service process. This role supports the internal and external Aftersales teams by maintaining accurate records, managing parts orders, raising invoices and providing timely updates to customers and colleagues. You will be responsible for the integrity of service data, maintaining strong-communication standards, and contributing to an efficient, well-organised Aftersales operation. This role is essential in helping the team deliver consistent, high-quality customer experiences and ensuring that all administrative elements of the service workflow run effectively. Key Responsibilities : Accurately update completed engineer job sheets on the system, ensuring all work, parts, labour and notes are captured correctly and are processed in a timely manner Validate and update product registrations in CRM; contacting customers for missing details where required Maintain accurate records and ensure data consistency across all service platforms Raise van-stock orders for internal engineers and third-party contractors, consolidating multiple job sheets and interpreting parts Track order progress and liaise with engineers to ensure stock availability, reporting any anomalies Raise customer invoices accurately and send them in a timely manner Support with invoice queries and ensure all chargeable work is captured and processed Contact customers and engineers via phone and email, to assist with booking, rescheduling or cancelling engineer visits, and general enquiries Coordinate the sending of Video Books to end-customers, ensuring accurate records and delivery tracking Support leadership with reporting requirements Update CRM records to ensure they are accurate and up to date Support the Aftersales team with any additional administrative duties required Work collaboratively with engineers, contractors and office-based colleagues to ensure smooth workflow Identify recurring issues or process gaps and suggest improvements to enhance customer experience and operational efficiency Support knowledge-sharing and maintain documentation where needed Key Skills, Experience & Knowledge: Customer Service experience working in a similar environment Excellent IT knowledge (Office 365, Excel, Work, Outlook, databases, CRM) Proficient in excel and confident working with spreadsheets Confident working with numbers (invoicing, part codes, pricing etc) Experience with SAP Experience with records management or operational reporting Familiarity with parts ordering or stock management Good standard of general education i.e. GSCE, O Level Excellent communication skills professional, empathetic, clear and simple Takes accountability and ownership of tasks Committed to delivering exceptional customer service Problem solver and solutions focused By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.

Day Service Manager We are working with an independent charity on the lookout for a Day Service Manager to join their team in Birmingham. This is a brilliant opportunity to join an incredible company within a fantastic team, making a real difference. The Day Service Manager will oversee the operational management and growth of their day services, ensuring the delivery of high-quality, person-centred support to individuals with a range of needs. This role will involve leading a team to provide engaging and accessible activities that enhance independence, well-being, and inclusion. Key Responsibilities: Service Delivery & Quality Ensure the delivery of safe, high-quality, and person-centred services in line with regulatory requirements and best practice Oversee the transition of people into the service, working closely with feeder schools, families, and commissioners to promote the service and ensure smooth, person-centred pathway Oversee the design and implementation of activity programmes that meet the needs and aspirations of service users Embed a strengths-based approach, promoting active support and meaningful engagement Ensure compliance with health and safety, safeguarding, and relevant care regulations Oversee care planning and documentation using their system to ensure accurate and person-centred record-keeping Leadership & Team Management Lead, support, and develop a team of staff and volunteers to deliver high-quality services Foster a culture of learning, collaboration, and continuous improvement Provide supervision, performance management, and professional development opportunities for team members Service development & innovation Identify opportunities to enhance and expand day service provision in response to community needs Work collaboratively with stakeholders, including service users, families, and partner organisations, to co-produce services Drive initiatives that improve accessibility, inclusivity, and engagement in the service Financial & Resource Management Manage service budgets effectively, ensuring financial sustainability Support funding applications and fundraising initiatives to enhance service provision Ensure efficient resource allocation and cost-effective service delivery Stakeholder Engagement & Communication Build positive relationships with service users, families, carers, and external partners Act as a key point of contact for day service-related queries and concerns Promote the service and raise awareness of its impact within the wider community Key Requirements & Skills The ideal candidate will have a strong background in managing services for individuals with complex needs and disabilities, along with a proven ability to inspire and develop teams Relevant qualification in health and social care, leadership, or service management Experience in managing services for individuals with disabilities, complex needs, or sight loss Strong leadership and people management skills, with experience in coaching and developing teams Knowledge of person-centred approaches, active support, and strengths-based practice Understanding of safeguarding, health and safety, and relevant care regulations Financial management experience, including budget oversight and resource allocation Strong communication, interpersonal, and relationship-building skills Ability to work collaboratively and adapt to changing service demands By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.