Chiltern Railways

Role: Timetable Development Specialist Location: Banbury ICC Contract Type: Permanent Salary: £45,500 per annum Job Purpose Developing the long term timetable, taking full account of safety, performance, and commercial objectives and planning efficient use of resources; Working with Network Rail and London Underground to produce a compliant timetable through the production cycle; Liaise with internal and external stakeholders to fully support the development of a commercially attractive and efficient timetable. Key Accountabilities Work with internal and external stakeholders in the development of Chiltern Railways and East West Rail (CS1) timetable proposals and use feedback to achieve the optimum outcome, to help drive improvements in performance, revenue, and safety. Assist the Network Development Manager in ensuring Chiltern Railways have the appropriate track access rights, well in advance of industry timescales for the base timetables. Working alongside Network Rail to help look after changes to the Timetable Planning Rules and manage the impact on the base timetables. Working in partnership with the Department for Transport, finalise our Train Service Requirement and Train Formation Capacity Plan for each base timetable. Manage the passenger counting data and check this against the capacity of our services, with the view to looking at reducing potential overcrowding. Assist the performance team in reviewing potential changes to Sectional Running Times. Contribute to future timetable meetings with other internal departments within the business, such as Health and Safety, Commercial and the fleet team. Key Contacts: Internal Network Development Manager; Head of Train Planning; Engineering Access Manager; Timetable Production Manager; Strategic Planning Specialists; External Department for Transport; Network Rail; London Underground; Other Train and Freight Operating Companies; Other key external stakeholders; such as West Midlands Rail Executive. Personal Specification: Essential: Willingness to work independently on own initiative and as part of a team. To be an ambassador for Chiltern Railways in the wider rail industry. Appreciation of train planning principles and Chiltern Railways network geography. A good working knowledge of train planning systems including VoyagerPlan and/or Attune; and willingness to learn further planning systems as required. A good working knowledge of Microsoft Office Applications. Proven analytical skills and ability to think innovatively. Excellent report writing and presentation skills as well as proven ability to negotiate and influence.

Job Role Trainee Train Manager Location Banbury Training Salary - £31,565 (Increases to £42,852.05 after completing training) Are you someone with a customer facing background and have safety awareness skills, great people confidence and a passion for customer service? If so, we d love to hear from you. At Chiltern Railways, our Train Managers are at the heart of the customer journey. This is more than just a job, it s a chance to be part of a team that keeps people moving safely while delivering a welcoming, reliable and friendly experience every day. What you ll be doing As a Train Manager, you ll take pride in creating a safe, smooth and positive journey for everyone on board. You ll: Be the friendly face of the train welcoming customers and helping them feel at ease from the moment they step on board Keep safety front of mind at all times for both customers and colleagues Make clear, confident announcements so customers always know what s going on Support customers during delays or disruption, keeping them informed and reassured Check train conditions and report or resolve any issues to keep everything running to a high standard Handle customer queries and step in professionally when dealing with anti-social behaviour Carry out revenue protection duties, including ticket checks and issuing fares where needed Follow railway rules and regulations, including taking part in investigations and reporting when required Work independently and take initiative, while knowing you re part of a supportive wider team What we re looking for We re looking for people who bring energy, confidence and a customer-first mindset. You ll ideally have: At least 2 years experience in a customer-facing or retail role Strong communication skills and the ability to connect with all kinds of people A calm, level-headed approach especially in challenging situations Good attention to detail, with solid numeracy and literacy skills The confidence to work independently and make decisions on the go Flexibility to work shifts, including early mornings, evenings and weekends A smart, professional appearance and pride in representing the brand This is a safety-critical role, so you ll also need to meet medical standards and be happy to take part in random drug and alcohol testing. It s a bonus if you have: Experience in the rail industry Cash handling experience Knowledge of local routes or the railway network If you enjoy working with people, thrive in a fast-paced environment, and want a role where no two days are the same, this could be the perfect opportunity to step into a career on the railway. Please apply via our website

Role: Duty Station Manager - Birmingham Contract Type: Permanent Location: Birmingham Moor St - You must have the ability to work unsociable hours including late nights and weekends between the hours of 05:30 - 01:00. Salary: £42,000 per annum Job Purpose To support delivery of the Station Management Team requirements, deputising for the Area Manager to ensure high levels of customer standards are achieved. To supervise station teams of varying disciplines based across a wide geographic area. To be operationally competent for appropriate safety critical duties. Ensuring the highest standards of customer service, achievement of revenue targets and delivery of operational excellence through all station retail activities in an effective and efficient manner. This role supports the delivery of the station HSSE objectives. To ensure that job specific activities do not introduce unacceptable business and safety risk to any aspect of the Company s operation, and that the appropriate policies and procedures are implemented and adhered to, ensuring that all such activities comply with the relevant sections of the Safety Case and the current Safety Plan. Key Accountabilities Operationally competent for safety critical station standards Competent Assessor qualified and lead the overall dispatch assessment plan and responsible for dispatch assessments across the route Work in collaboration across the business to achieve station KPI s and improve overall performance targets including Service Quality Be the local responsible manager during engineering blocks and special events ensuring weekend requirements are managed locally, working in collaboration with the Special Events Manager Support implementation of the station specific HSSE risk assessments, controlled station procedures and working in collaboration with HSSE to ensure all documentation is completed to the required standard Ensure delivery of all day-to-day station retailing and audit activities across a group of stations ensuring the operation of ticket offices and gatelines are conducted in accordance with all company guidelines and procedures and meets all customer commitments Support delivery of an effective team of frontline staff that delivers the highest standards of customer service and retail presentation by effective management of performance, welfare and development of all staff within the team including delivery of briefings and customer service training To oversee station activities/areas and provide support to the station team. Take ownership of station presentation/experience and ensure high levels of customer standards are maintained at all times To always ensure the safety and security of staff and customers on stations Act as a deputy for the Area Managers with roaming requirements across stations within reasonable geographical areas, includes rostered arrangements To provide out of hours on call coverage as directed by the appropriate roster Personal Specification Essential Meets the operational safety critical requirement Ability to work unsociable hours including late nights and weekends Experience of working in a fast paced environment with regular changing priorities Experience of using office programmes for the purposes of writing reports (word) and measuring statistical performance (excel) The ability to influence others at a senior level and front line staff Good communication and interpersonal skills Able to assess different situations and act accordingly Good problem solving skills Able to work in a calm and efficient manner under pressure Desirable Recognised Management Qualification A good understanding of Railway operations Knowledgeable with HSSE station procedures Understanding of Rail Geography Experience of managing people Apply via our website