Our OEM Client based in Whitley, Coventry, is searching for a DSAR Compliance Consultant to join their team, Inside IR35. This is a contract position with a proposed end date of 13th July 2027. Umbrella Pay Rate: £28.43 per hour. Duties: Compliance Consultant will work with an existing team of 4 members, reporting into the Process Delivery Manager. The purpose of this role is to embed compliance under General Data Protection Regulation (GDPR) for delivering the end-to-end process of Data Subject Access Requests (DSAR), Pre-Action Protocols (PAPs) requests and other Information requests from third parties (e.g. solicitors, Jobcentre Plus, Department for Work and Pensions) and employees. This is a high priority, as we are legally bound to respond. Essential Skills, Experience and Knowledge Required: Experience of working in a similar role or a sensitive business area. Knowledge of Data Subject Access rights namely the right to access Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result. You view things as a team rather than individual project level, considering the wider team needs. Strong interpersonal/communication skills, including ability to communicate effectively at all levels. Good influencing skills. Strong ability to organise and ensure prioritisation of personal workload to meet tight deadlines. Excellent at critical thinking and confident in ability to make swift risk-based decisions. Strong analytical skills and highly competent in use of excel to enable and support analysis of employee master data and team activity reporting. Resilient, energetic and enthusiastic, able to deliver results under time constraints, whilst responding constructively to challenging new ideas and inputs. You must be agile, work with integrity and have the ability to make a positive impact with your colleagues and the wider organisation. Desirable Skills, Experience and Knowledge Requested: Relevant degree or equivalent experience preferred / Relevant apprenticeship or equivalent experience preferred. HR shared service experience. Experience of working with People Data systems i.e. SuccessFactors Plus. Intermediate proficiency in Microsoft Office apps such as Word, Excel & PowerPoint. Experience in using a range of tools within Adobe Acrobat. Demonstrate project management and problem-solving skills; namely technological challenges that may arise and could impact ability to meet statutory deadlines. Essential Education Required: Relevant degree or equivalent experience preferred / Relevant apprenticeship or equivalent experience preferred.
Jul 03, 2026
Contractor
Our OEM Client based in Whitley, Coventry, is searching for a DSAR Compliance Consultant to join their team, Inside IR35. This is a contract position with a proposed end date of 13th July 2027. Umbrella Pay Rate: £28.43 per hour. Duties: Compliance Consultant will work with an existing team of 4 members, reporting into the Process Delivery Manager. The purpose of this role is to embed compliance under General Data Protection Regulation (GDPR) for delivering the end-to-end process of Data Subject Access Requests (DSAR), Pre-Action Protocols (PAPs) requests and other Information requests from third parties (e.g. solicitors, Jobcentre Plus, Department for Work and Pensions) and employees. This is a high priority, as we are legally bound to respond. Essential Skills, Experience and Knowledge Required: Experience of working in a similar role or a sensitive business area. Knowledge of Data Subject Access rights namely the right to access Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result. You view things as a team rather than individual project level, considering the wider team needs. Strong interpersonal/communication skills, including ability to communicate effectively at all levels. Good influencing skills. Strong ability to organise and ensure prioritisation of personal workload to meet tight deadlines. Excellent at critical thinking and confident in ability to make swift risk-based decisions. Strong analytical skills and highly competent in use of excel to enable and support analysis of employee master data and team activity reporting. Resilient, energetic and enthusiastic, able to deliver results under time constraints, whilst responding constructively to challenging new ideas and inputs. You must be agile, work with integrity and have the ability to make a positive impact with your colleagues and the wider organisation. Desirable Skills, Experience and Knowledge Requested: Relevant degree or equivalent experience preferred / Relevant apprenticeship or equivalent experience preferred. HR shared service experience. Experience of working with People Data systems i.e. SuccessFactors Plus. Intermediate proficiency in Microsoft Office apps such as Word, Excel & PowerPoint. Experience in using a range of tools within Adobe Acrobat. Demonstrate project management and problem-solving skills; namely technological challenges that may arise and could impact ability to meet statutory deadlines. Essential Education Required: Relevant degree or equivalent experience preferred / Relevant apprenticeship or equivalent experience preferred.
Our OEM Client based in Whitley, Coventry, is searching for a HR Consultant Contact Centre to join their team, Inside IR35. This is a contract position with a proposed end date of 28th June 2027. Umbrella Pay Rate: £28.43 per hour. The Opportunity: This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time and attending the office for 2-3 days a week. The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all colleagues and managers. This employee focused role sits in the Contact Centre within HR Direct. The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss queries with employees. The role is also responsible for the pulling of the absence report and management of the Un associated inbox as a daily task, the latter being a repository for non-employee queries raised from non-email addresses. Key Performance Indicators: First Contact Resolution of Tickets received by Contact Centre 85%. Considered responses given to Email, Virtual Assistant and Portal responses. Case Resolution to Tickets received in line with service SLA s 5 days resolution: 90%. Quality of responses to meet ticketing audit requirements- 80%. Employee Satisfaction 85% in ticketing and 95% in Virtual Assistant. Key Accountabilities & Responsibilities: First point of contact for UK based employees, answering queries via outbound calling and email / portal / virtual chat on HR policy and procedures. Understand the employees query, identify the correct policy to suit their circumstances, help them understand the policy and then enable them to apply the policy to their circumstances. Utilise knowledge of employment law and JLR policy to coach managers in applying policies in the correct way and minimise risk to the business. Responsible for building rapport with employees to enable an accurate understanding of their query. Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and employee base. Support operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreements. Work effectively as part of the HR Direct operational team. Assist in the development, maintenance and deployment of policies under the HR Direct area. Undertake any other work as directed by their line manager in connection with their job as may be requested. Key Interactions: All company UK employees, including Trade Union. Internal HR Direct teams Tier 1 Service Operations and Tier 2 . Contact Centre Consultants Team Lead. HR Manager Contact Centre. International HR Managers. Other supporting functions i.e. Payroll, Business Protection, IT, Company Vehicles, Manpower. Other HR functions HRBP, CoE. Essential Skills, Knowledge and Experience Required: Previous experience of working in an HR employee advisory role. Degree qualified or equivalent experience preferred. Excellent communication skills both spoken and written. Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance. Good understanding of UK employment law. IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel. Desirable Skills, Knowledge and Experience Requested: Ability to deliver results consistently in a fast-paced HR Contact Centre. Proven Project Management experience using Project Management techniques e.g. Project Planning, Risk Management etc Experience of stakeholder management . Experience of process development. SAP proficient including use of PB, PA and PPOSE, and Success Factors proficient including use of Employee Central. Working knowledge of ticketing systems preferably CloudforService (C4S). Experience of managing a high volume of queries. Experience of managing chat escalations from a virtual agent / chat bot. Essential Personal Profile Required: An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable. An individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment. An individual who is a problem solver. An individual with the ability to combine a short term, pragmatic focus with longer term planning. An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs. An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. A good communicator who can communicate complex ideas. An effective team player, actively leads, develops and supports team members. Resilient and enthusiastic, an individual able to deliver results under pressure. Desirable Personal Profile Requested: An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along.
Jul 03, 2026
Contractor
Our OEM Client based in Whitley, Coventry, is searching for a HR Consultant Contact Centre to join their team, Inside IR35. This is a contract position with a proposed end date of 28th June 2027. Umbrella Pay Rate: £28.43 per hour. The Opportunity: This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time and attending the office for 2-3 days a week. The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all colleagues and managers. This employee focused role sits in the Contact Centre within HR Direct. The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss queries with employees. The role is also responsible for the pulling of the absence report and management of the Un associated inbox as a daily task, the latter being a repository for non-employee queries raised from non-email addresses. Key Performance Indicators: First Contact Resolution of Tickets received by Contact Centre 85%. Considered responses given to Email, Virtual Assistant and Portal responses. Case Resolution to Tickets received in line with service SLA s 5 days resolution: 90%. Quality of responses to meet ticketing audit requirements- 80%. Employee Satisfaction 85% in ticketing and 95% in Virtual Assistant. Key Accountabilities & Responsibilities: First point of contact for UK based employees, answering queries via outbound calling and email / portal / virtual chat on HR policy and procedures. Understand the employees query, identify the correct policy to suit their circumstances, help them understand the policy and then enable them to apply the policy to their circumstances. Utilise knowledge of employment law and JLR policy to coach managers in applying policies in the correct way and minimise risk to the business. Responsible for building rapport with employees to enable an accurate understanding of their query. Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and employee base. Support operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreements. Work effectively as part of the HR Direct operational team. Assist in the development, maintenance and deployment of policies under the HR Direct area. Undertake any other work as directed by their line manager in connection with their job as may be requested. Key Interactions: All company UK employees, including Trade Union. Internal HR Direct teams Tier 1 Service Operations and Tier 2 . Contact Centre Consultants Team Lead. HR Manager Contact Centre. International HR Managers. Other supporting functions i.e. Payroll, Business Protection, IT, Company Vehicles, Manpower. Other HR functions HRBP, CoE. Essential Skills, Knowledge and Experience Required: Previous experience of working in an HR employee advisory role. Degree qualified or equivalent experience preferred. Excellent communication skills both spoken and written. Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance. Good understanding of UK employment law. IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel. Desirable Skills, Knowledge and Experience Requested: Ability to deliver results consistently in a fast-paced HR Contact Centre. Proven Project Management experience using Project Management techniques e.g. Project Planning, Risk Management etc Experience of stakeholder management . Experience of process development. SAP proficient including use of PB, PA and PPOSE, and Success Factors proficient including use of Employee Central. Working knowledge of ticketing systems preferably CloudforService (C4S). Experience of managing a high volume of queries. Experience of managing chat escalations from a virtual agent / chat bot. Essential Personal Profile Required: An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable. An individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment. An individual who is a problem solver. An individual with the ability to combine a short term, pragmatic focus with longer term planning. An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs. An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. A good communicator who can communicate complex ideas. An effective team player, actively leads, develops and supports team members. Resilient and enthusiastic, an individual able to deliver results under pressure. Desirable Personal Profile Requested: An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along.
Our OEM Client based in Whitley, Coventry, is searching for a Regional Delivery Buyer to join their team, Inside IR35 in the Production Procurement, Propulsion Systems department. This is a maternity cover contract position with a proposed end date of 28th February 2027 where candidates can be considered on both a full time and part time basis. Umbrella Pay Rate: £33.56 per hour. The Opportunity: Reporting to the Regional Procurement Manager this role will see you have responsibility for managing the external supply chain from the company s suppliers. You will support the Global Commodity Leaders and Global Strategic Buyers in the development and execution of commodity strategies and the Global sourcing activity through the Global Sourcing Process (GSP). Responsible for all post sourcing and contract management activities for designated commodities and suppliers within your region. You will develop and execute key performance indicators across the designated regional suppliers, engaging with stakeholders and specialists within the Procurement Function as required, ensuring supplier performance to meet the company QCDIS requirements. This role is also a pivotal role for interface with other key functions within the company and acts as a core conduit for true cross functional working across Production Procurement, MP&L, STA, Product Engineering, Cost Engineering and Manufacturing. Key Performance Indicators: Supplier performance management. Capacity management. New Model Programme Cost Achievement (Post SCPA). Net Cost Reporting targets and strategic should-cost Gap Closure Plan targets (Post SCPA). Drive efficiency improvement within supply base. Key Accountabilities and Responsibilities: Strategy & Sourcing: Responsible for the execution of commodity and supplier strategy, and the effective operational relationships with each of designated suppliers in region, ensuring that they adopt and follow the commodity strategy that delivers improved purchase operational performance. Conduct supplier negotiations in region post SCPA. Cost Management: Manage all new Model Programme introduction of designated commodity/system, including contracted supplier obligations, production readiness and resolution of any commercial and/or programme issues/risks, being responsible for robust delivery to target cost. Ensuring effective cost management of designated commodities and supplier post SCPA which will involve launching commodities on new products at their target cost as well as achieving year on year cost reduction on current spend to deliver NCR to target Investigate and ensure resolution of in-contract commercial issues including unverified invoices relating to price queries, annual cost reduction, tooling costs, design changes and all liability claims, to minimise the costs to the company Lead timely and accurate completion of Procurement deliverables in line with PCDS process timings for designated commodity/system e.g. order placement and APQP deliverables. Supplier Relationship Management: Participate in Supplier Business Reviews with your suppliers to develop supplier relationships in accordance with the supplier segmentation model Support Regional stakeholder engagement and internal relationship management, and act as the primary interface with Product Engineering Module Leaders / Senior Managers for designated commodities/systems, to ensure cross-functional alignment on quality, cost, delivery and time requirements post SCPA Support the Global Commodity Leaders, to develop the supplier relationships globally for your designated commodities Work with the Capacity Planning Team (CPT) to manage strategic capacity changes and constraints (Post SCPA) Monitor external supply chain performance and communicate to the relevant stakeholders as appropriate CCDS : Responsible for the execution of all CCDS associated activities and tasks as per process gateway deliverables, this will form the basis of the commercial contract validation activities on behalf of the company which includes but is not limited to: Validation activities of core commercial/contractual elements and costs for example. Labour (direct and indirect)/Manning (direct/indirect and overall supplier programme resources). Process time for manufacturing process, key material flows and information flows. How parts are manufactured bill of design and bill of process (method of manufacture/key materials/location(s) of manufacture/BOF content and understanding of key BOF cost elements and drivers). Tooling and location of manufacture. OEE / Shift Patterns / JPH achievement and capacity flexibility, breakpoints and sensitivity analysis around volumes. Value Stream Maps all key material and information flows mapped and understood at production system, supply chain, sub tier and sub tier supply chain variables. BOF Parts and Supply Chain maps. Tariffs duties and incentives around total value stream and any contingency and business continuity considerations which need to be incorporated into contractual or commercial framework moving forward. Other: Contribute where appropriate to process improvement and ensuring the adoption and sharing of best practice in Regional Procurement Teams e.g. leading programmes of cost reduction. Manage Supplier, and Supply Chain Risk, management for assigned commodities post SCPA, ensuring the supply chain operates in accordance with the company (or equivalent), customer and governmental regulations. Ensure compliance to the company s Way and KWS processes. Driving system compliance throughout the supply chain, by maintaining the procurement systems to ensure data integrity and therefore system performance. Undertake any other work as directed by your line manager in connection with your job as may be requested. Key Interactions: Global Procurement Finance. Programme Teams. STA. Cost Engineering. Product Engineering. Supplier Base. Essential Skills, Knowledge and Experience Required: Degree qualified or equivalent experience. Delivering complex supply chain solutions in a fast paced, high pressured manufacturing environment. Ability to work independently, results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment. Implementing and delivering procurement strategies with the focus on total value chain delivery. Identify opportunities for creating value in a commodity or commodities. A resilient and enthusiastic individual who responds constructively to new ideas and inputs. A strong communicator with the ability to communicate effectively with key stakeholders to influence cross-functional engagement. A effective team player, actively develops and supports team members. Maintaining compliance with standard policies and procedures. Desirable Skills, Knowledge and Experience Requested: An individual with a proven track record in delivering results in both favourable and unfavourable conditions. The ability to challenge in a positive way whilst building credibility and trust through experience and personal style. Experience of working in a global, multi-cultural environment. Essential Personal Profile: An individual with the capability to combine a short term, pragmatic focus with medium term planning. A resilient and enthusiastic individual who responds constructively to new ideas and inputs and able to deliver results under pressure. A good communicator with the ability to communicate complex ideas and who keeps others informed on the key issues that affect them/programme delivery. An individual with the ability to prioritise their workload. An effective team player who supports team members. Relationship management skills. Desirable Personal Profile: An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
Jul 02, 2026
Contractor
Our OEM Client based in Whitley, Coventry, is searching for a Regional Delivery Buyer to join their team, Inside IR35 in the Production Procurement, Propulsion Systems department. This is a maternity cover contract position with a proposed end date of 28th February 2027 where candidates can be considered on both a full time and part time basis. Umbrella Pay Rate: £33.56 per hour. The Opportunity: Reporting to the Regional Procurement Manager this role will see you have responsibility for managing the external supply chain from the company s suppliers. You will support the Global Commodity Leaders and Global Strategic Buyers in the development and execution of commodity strategies and the Global sourcing activity through the Global Sourcing Process (GSP). Responsible for all post sourcing and contract management activities for designated commodities and suppliers within your region. You will develop and execute key performance indicators across the designated regional suppliers, engaging with stakeholders and specialists within the Procurement Function as required, ensuring supplier performance to meet the company QCDIS requirements. This role is also a pivotal role for interface with other key functions within the company and acts as a core conduit for true cross functional working across Production Procurement, MP&L, STA, Product Engineering, Cost Engineering and Manufacturing. Key Performance Indicators: Supplier performance management. Capacity management. New Model Programme Cost Achievement (Post SCPA). Net Cost Reporting targets and strategic should-cost Gap Closure Plan targets (Post SCPA). Drive efficiency improvement within supply base. Key Accountabilities and Responsibilities: Strategy & Sourcing: Responsible for the execution of commodity and supplier strategy, and the effective operational relationships with each of designated suppliers in region, ensuring that they adopt and follow the commodity strategy that delivers improved purchase operational performance. Conduct supplier negotiations in region post SCPA. Cost Management: Manage all new Model Programme introduction of designated commodity/system, including contracted supplier obligations, production readiness and resolution of any commercial and/or programme issues/risks, being responsible for robust delivery to target cost. Ensuring effective cost management of designated commodities and supplier post SCPA which will involve launching commodities on new products at their target cost as well as achieving year on year cost reduction on current spend to deliver NCR to target Investigate and ensure resolution of in-contract commercial issues including unverified invoices relating to price queries, annual cost reduction, tooling costs, design changes and all liability claims, to minimise the costs to the company Lead timely and accurate completion of Procurement deliverables in line with PCDS process timings for designated commodity/system e.g. order placement and APQP deliverables. Supplier Relationship Management: Participate in Supplier Business Reviews with your suppliers to develop supplier relationships in accordance with the supplier segmentation model Support Regional stakeholder engagement and internal relationship management, and act as the primary interface with Product Engineering Module Leaders / Senior Managers for designated commodities/systems, to ensure cross-functional alignment on quality, cost, delivery and time requirements post SCPA Support the Global Commodity Leaders, to develop the supplier relationships globally for your designated commodities Work with the Capacity Planning Team (CPT) to manage strategic capacity changes and constraints (Post SCPA) Monitor external supply chain performance and communicate to the relevant stakeholders as appropriate CCDS : Responsible for the execution of all CCDS associated activities and tasks as per process gateway deliverables, this will form the basis of the commercial contract validation activities on behalf of the company which includes but is not limited to: Validation activities of core commercial/contractual elements and costs for example. Labour (direct and indirect)/Manning (direct/indirect and overall supplier programme resources). Process time for manufacturing process, key material flows and information flows. How parts are manufactured bill of design and bill of process (method of manufacture/key materials/location(s) of manufacture/BOF content and understanding of key BOF cost elements and drivers). Tooling and location of manufacture. OEE / Shift Patterns / JPH achievement and capacity flexibility, breakpoints and sensitivity analysis around volumes. Value Stream Maps all key material and information flows mapped and understood at production system, supply chain, sub tier and sub tier supply chain variables. BOF Parts and Supply Chain maps. Tariffs duties and incentives around total value stream and any contingency and business continuity considerations which need to be incorporated into contractual or commercial framework moving forward. Other: Contribute where appropriate to process improvement and ensuring the adoption and sharing of best practice in Regional Procurement Teams e.g. leading programmes of cost reduction. Manage Supplier, and Supply Chain Risk, management for assigned commodities post SCPA, ensuring the supply chain operates in accordance with the company (or equivalent), customer and governmental regulations. Ensure compliance to the company s Way and KWS processes. Driving system compliance throughout the supply chain, by maintaining the procurement systems to ensure data integrity and therefore system performance. Undertake any other work as directed by your line manager in connection with your job as may be requested. Key Interactions: Global Procurement Finance. Programme Teams. STA. Cost Engineering. Product Engineering. Supplier Base. Essential Skills, Knowledge and Experience Required: Degree qualified or equivalent experience. Delivering complex supply chain solutions in a fast paced, high pressured manufacturing environment. Ability to work independently, results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment. Implementing and delivering procurement strategies with the focus on total value chain delivery. Identify opportunities for creating value in a commodity or commodities. A resilient and enthusiastic individual who responds constructively to new ideas and inputs. A strong communicator with the ability to communicate effectively with key stakeholders to influence cross-functional engagement. A effective team player, actively develops and supports team members. Maintaining compliance with standard policies and procedures. Desirable Skills, Knowledge and Experience Requested: An individual with a proven track record in delivering results in both favourable and unfavourable conditions. The ability to challenge in a positive way whilst building credibility and trust through experience and personal style. Experience of working in a global, multi-cultural environment. Essential Personal Profile: An individual with the capability to combine a short term, pragmatic focus with medium term planning. A resilient and enthusiastic individual who responds constructively to new ideas and inputs and able to deliver results under pressure. A good communicator with the ability to communicate complex ideas and who keeps others informed on the key issues that affect them/programme delivery. An individual with the ability to prioritise their workload. An effective team player who supports team members. Relationship management skills. Desirable Personal Profile: An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
Our OEM Client based in Gaydon, is searching for a Product Modeller to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £28.43 per hour. Duties: Product Information (PI) is the beating heart of our business. As a department we are responsible for the delivery of coherent and timely Product Specification and Bill of Materials in line with Programme timing. As a Product Modeller, you are responsible for all virtual configurations and early Bill of Material quality for all vehicle lines at the company. The team support each Engineering area (Tech Centre). They have an in-depth knowledge and understanding of which parts/commodities are fitted to which specifications of vehicles and for which markets. They will have to provide coaching and support to the Engineering areas on content coding to enable robust downstream consumption. They have a direct impact on vehicle build quality and success at the Manufacturing plants. The Product Modellers are responsible for delivery of Virtual Series Models to deliver virtual build events of the highest quality. This exciting and equally stimulating role offers the opportunity to join a critical area within the business. Key Accountabilities and Responsibilities: Understanding the PI Framework and recognising opportunities for improvement. Evaluation of process improvements in support of the increasing departmental responsibilities. Monitoring and improving data standards within the department. Understanding, loading and maintaining control models / VSM s. Feature Alignment between RMFD & 3DX toolsets. BoM quality and delivery of the feature change process to maintain B0M to the latest assumptions. BoM creations File Set Up. Empress Validation & Issue Resolution for all MY s across a given VL. Creating metrics to support the progress of delivery for a VL. Managing your own throughput within the team. Key Interactions: Engineering Operations Teams. Engineering Delivery. Other departments within PI. Engineering Programme Vehicle Team. VBTO. Engineering COC s. Finance. What you ll need: Applications are welcomed from individuals who have the ability to prioritise and manage their own workload. You'll benefit from an interest in CAD Quality, bills of Material and you will need the ability to plan through problems as they arise. Essential Skills, Knowledge and Experience Required: Sound analytical and problem-solving skills. Time management - must be able to balance and prioritise tasks through close customer engagement. Excellent communication skills. CAD 3DX Visualisation. Bill of Material / of the WERS system knowledge. Excel knowledge. Essential Personal Profile Required: A candidate who has the skills to work as part of a team, to enhance the way we build and deliver our data in Product Information. A candidate who is able to communicate directly, clearly and openly and can engage with stakeholders at multiple levels within the business. An understanding of Agile working methodologies.
Jul 02, 2026
Contractor
Our OEM Client based in Gaydon, is searching for a Product Modeller to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £28.43 per hour. Duties: Product Information (PI) is the beating heart of our business. As a department we are responsible for the delivery of coherent and timely Product Specification and Bill of Materials in line with Programme timing. As a Product Modeller, you are responsible for all virtual configurations and early Bill of Material quality for all vehicle lines at the company. The team support each Engineering area (Tech Centre). They have an in-depth knowledge and understanding of which parts/commodities are fitted to which specifications of vehicles and for which markets. They will have to provide coaching and support to the Engineering areas on content coding to enable robust downstream consumption. They have a direct impact on vehicle build quality and success at the Manufacturing plants. The Product Modellers are responsible for delivery of Virtual Series Models to deliver virtual build events of the highest quality. This exciting and equally stimulating role offers the opportunity to join a critical area within the business. Key Accountabilities and Responsibilities: Understanding the PI Framework and recognising opportunities for improvement. Evaluation of process improvements in support of the increasing departmental responsibilities. Monitoring and improving data standards within the department. Understanding, loading and maintaining control models / VSM s. Feature Alignment between RMFD & 3DX toolsets. BoM quality and delivery of the feature change process to maintain B0M to the latest assumptions. BoM creations File Set Up. Empress Validation & Issue Resolution for all MY s across a given VL. Creating metrics to support the progress of delivery for a VL. Managing your own throughput within the team. Key Interactions: Engineering Operations Teams. Engineering Delivery. Other departments within PI. Engineering Programme Vehicle Team. VBTO. Engineering COC s. Finance. What you ll need: Applications are welcomed from individuals who have the ability to prioritise and manage their own workload. You'll benefit from an interest in CAD Quality, bills of Material and you will need the ability to plan through problems as they arise. Essential Skills, Knowledge and Experience Required: Sound analytical and problem-solving skills. Time management - must be able to balance and prioritise tasks through close customer engagement. Excellent communication skills. CAD 3DX Visualisation. Bill of Material / of the WERS system knowledge. Excel knowledge. Essential Personal Profile Required: A candidate who has the skills to work as part of a team, to enhance the way we build and deliver our data in Product Information. A candidate who is able to communicate directly, clearly and openly and can engage with stakeholders at multiple levels within the business. An understanding of Agile working methodologies.
Our OEM Client based in Gaydon, is searching for a PMO Manager to join their team, Inside IR35. This is a maternity cover contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £38.94 per hour. Duties: General Program Management Office (PMO) is accountable for providing central expertise, support, and control for an organization's projects/programs including: Developing program / project management best practices/templates and providing training/mentoring to project teams. Monitoring dependencies across multiple inter-related projects. Gathering and reporting consolidated project status and financial information to leadership In some organizations may serve as a central governing body to review/audit adherence to methodologies, budgets, and timing In some organizations may provide full staffing and management for the organization's major projects / programs. Responsibilities typically include: Policy and strategy implementation for short-term results (1 year or less). Problems faced are difficult to moderately complex. Influences others outside of own job area regarding policies, practices and procedures. Essential Skills, Experience and Knowledge Required: Proven track record of delivering complex software programmes in Agile environment with global cross-functional teams, on time and within budget. Significant experience working in a technical environment with cross functional teams. A strong, communication, analytical and problem-solving skills to identify how one issue can impact on another and put in place the required interventions through support or from own knowledge base. Significant experience of project management in the software development environments. Ability to communicate with individuals from both technical and non-technical backgrounds and present content in a meaningful, clear and concise way. Ability to coach teams to be self-organising and consistent velocity. Experienced with Agile Frameworks - (SCRUM, Kanban, SAFE ) and Agile planning tools such as Jira and Confluence. Formal project management certification an advantage (Agile PSM, SAFe, PMP, Prince2). Understanding of Software Development processes and continuous delivery.
Jun 30, 2026
Contractor
Our OEM Client based in Gaydon, is searching for a PMO Manager to join their team, Inside IR35. This is a maternity cover contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £38.94 per hour. Duties: General Program Management Office (PMO) is accountable for providing central expertise, support, and control for an organization's projects/programs including: Developing program / project management best practices/templates and providing training/mentoring to project teams. Monitoring dependencies across multiple inter-related projects. Gathering and reporting consolidated project status and financial information to leadership In some organizations may serve as a central governing body to review/audit adherence to methodologies, budgets, and timing In some organizations may provide full staffing and management for the organization's major projects / programs. Responsibilities typically include: Policy and strategy implementation for short-term results (1 year or less). Problems faced are difficult to moderately complex. Influences others outside of own job area regarding policies, practices and procedures. Essential Skills, Experience and Knowledge Required: Proven track record of delivering complex software programmes in Agile environment with global cross-functional teams, on time and within budget. Significant experience working in a technical environment with cross functional teams. A strong, communication, analytical and problem-solving skills to identify how one issue can impact on another and put in place the required interventions through support or from own knowledge base. Significant experience of project management in the software development environments. Ability to communicate with individuals from both technical and non-technical backgrounds and present content in a meaningful, clear and concise way. Ability to coach teams to be self-organising and consistent velocity. Experienced with Agile Frameworks - (SCRUM, Kanban, SAFE ) and Agile planning tools such as Jira and Confluence. Formal project management certification an advantage (Agile PSM, SAFe, PMP, Prince2). Understanding of Software Development processes and continuous delivery.
Our OEM Client based in Gaydon, is searching for a Data Quality Analyst to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £29.96 per hour. The Opportunity: Virtual Build and Test Operations is a growing team within the wider Vehicle Architecture Vehicle Engineering (VAVE) department. We are uniquely positioned to support the transition of our products from the virtual world to the physical world. As well as owning and operating a world class Virtual Series Framework, we are also on a journey to drive optimisation and transformation into the overall Verification and Validation strategy. Our approach is to focus on our ability to Virtually Build and Test our products with greater speed, confidence and coverage than ever before, and to unlock all of the time, cost, quality and sustainability benefits associated with increased virtual capabilities. What to expect: Geometric Data is key to the success of the company s physical and virtual vehicle validation. It is the foundation on which our fantastic vehicles are created. As a CAD Quality Analyst, you will be a core part of the delivery of the Virtual Series for our vehicle programmes. You will have the opportunity to ensure we deliver exceptional products to our customers by proactively identifying any potential quality issues in our Engineering Data (CAD), early in the development phase, so we can resolve them early. A key focus will be driving the compatibility of our CAD. Responsibilities: Inspecting the geometry to identify potential issues. Ensuring issues are understood by our Engineers and captured in a clear and understandable way. Working with cross functional teams, presenting in CAD reviews, explaining issues, and where required supporting with issue resolution. Essential Skills, Knowledge and Experience Required: Proficiency with PLM and CAD tools, including Dassault Systèmes 3DEXPERIENCE (PLM), CATIA V5 (CAD), and Siemens Teamcenter (PLM). Strong technical understanding of automotive architectures, systems, or commodities, with the ability to apply this knowledge in an engineering or design environment. Strong communication skills, able to simplify complex information and convey it clearly both verbally and through high quality written documentation. Exceptional attention to detail, with a methodical approach to problem solving and issue detection. Comfortable working independently, with the confidence to seek support or clarification when required. Process minded and committed to maintaining a high standard of output, consistently supporting quality and continuous improvement. Proven ability to manage a defined workload, prioritising effectively and delivering tasks within agreed timelines. Technically curious, proactive, and confident in learning new tools, processes, and skills. Desirable Skills, Knowledge and Experience Requested: Experience in CAD quality checking, digital mockup reviews, or virtual validation, with the ability to identify issues, assess their impact, and document findings clearly.
Jun 30, 2026
Contractor
Our OEM Client based in Gaydon, is searching for a Data Quality Analyst to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £29.96 per hour. The Opportunity: Virtual Build and Test Operations is a growing team within the wider Vehicle Architecture Vehicle Engineering (VAVE) department. We are uniquely positioned to support the transition of our products from the virtual world to the physical world. As well as owning and operating a world class Virtual Series Framework, we are also on a journey to drive optimisation and transformation into the overall Verification and Validation strategy. Our approach is to focus on our ability to Virtually Build and Test our products with greater speed, confidence and coverage than ever before, and to unlock all of the time, cost, quality and sustainability benefits associated with increased virtual capabilities. What to expect: Geometric Data is key to the success of the company s physical and virtual vehicle validation. It is the foundation on which our fantastic vehicles are created. As a CAD Quality Analyst, you will be a core part of the delivery of the Virtual Series for our vehicle programmes. You will have the opportunity to ensure we deliver exceptional products to our customers by proactively identifying any potential quality issues in our Engineering Data (CAD), early in the development phase, so we can resolve them early. A key focus will be driving the compatibility of our CAD. Responsibilities: Inspecting the geometry to identify potential issues. Ensuring issues are understood by our Engineers and captured in a clear and understandable way. Working with cross functional teams, presenting in CAD reviews, explaining issues, and where required supporting with issue resolution. Essential Skills, Knowledge and Experience Required: Proficiency with PLM and CAD tools, including Dassault Systèmes 3DEXPERIENCE (PLM), CATIA V5 (CAD), and Siemens Teamcenter (PLM). Strong technical understanding of automotive architectures, systems, or commodities, with the ability to apply this knowledge in an engineering or design environment. Strong communication skills, able to simplify complex information and convey it clearly both verbally and through high quality written documentation. Exceptional attention to detail, with a methodical approach to problem solving and issue detection. Comfortable working independently, with the confidence to seek support or clarification when required. Process minded and committed to maintaining a high standard of output, consistently supporting quality and continuous improvement. Proven ability to manage a defined workload, prioritising effectively and delivering tasks within agreed timelines. Technically curious, proactive, and confident in learning new tools, processes, and skills. Desirable Skills, Knowledge and Experience Requested: Experience in CAD quality checking, digital mockup reviews, or virtual validation, with the ability to identify issues, assess their impact, and document findings clearly.
Our OEM Client based in Whitley, Coventry, is searching for Workflow & Real-Time Analyst to join their team, Inside IR35. This is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for monitoring live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing and agent codes in real time to maintain service levels and operational flow. Inbox Oversight: Monitor and respond to the real-time inbox, ensuring timely action and communication. Schedule Management: Create and maintain weekly schedules to ensure adequate coverage across all channels. Reporting & Analysis: Produce contact volume reports and analyse performance trends to support decision-making. Trend Identification: Use data to identify patterns and recommend adjustments to improve efficiency and customer experience. Collaboration: Work closely with Team Leaders and Operational Managers to align resource planning with business needs. What We're Looking For: Hardworking & Committed: A reliable team player who takes ownership of their responsibilities. Multi-Tasker: Able to manage multiple priorities without compromising quality. Approachable & Supportive: Builds positive relationships and communicates effectively with colleagues. Trustworthy: Maintains confidentiality and demonstrates integrity in all tasks. Strong Communication Skills: Clear, concise, and confident in both written and verbal communication. Data-Driven: Comfortable working with data to draw insights and support operational decisions. Excel Proficiency: Skilled in using Excel formulas and functions to automate tasks, analyse data, and build reports. Experience with Calabrio or similar WFM platforms is highly desirable.
Oct 03, 2025
Contractor
Our OEM Client based in Whitley, Coventry, is searching for Workflow & Real-Time Analyst to join their team, Inside IR35. This is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for monitoring live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing and agent codes in real time to maintain service levels and operational flow. Inbox Oversight: Monitor and respond to the real-time inbox, ensuring timely action and communication. Schedule Management: Create and maintain weekly schedules to ensure adequate coverage across all channels. Reporting & Analysis: Produce contact volume reports and analyse performance trends to support decision-making. Trend Identification: Use data to identify patterns and recommend adjustments to improve efficiency and customer experience. Collaboration: Work closely with Team Leaders and Operational Managers to align resource planning with business needs. What We're Looking For: Hardworking & Committed: A reliable team player who takes ownership of their responsibilities. Multi-Tasker: Able to manage multiple priorities without compromising quality. Approachable & Supportive: Builds positive relationships and communicates effectively with colleagues. Trustworthy: Maintains confidentiality and demonstrates integrity in all tasks. Strong Communication Skills: Clear, concise, and confident in both written and verbal communication. Data-Driven: Comfortable working with data to draw insights and support operational decisions. Excel Proficiency: Skilled in using Excel formulas and functions to automate tasks, analyse data, and build reports. Experience with Calabrio or similar WFM platforms is highly desirable.
Our OEM Client based in Ryton-on-Dunsmore, Coventry, is searching for an AME Senior Engineer to join their team, Inside IR35. This is a contract position until 18th September 2026. Umbrella Pay Rate: £33.64 per hour. Duties: Ensure all given programmes are delivered to agreed timing plan. Drive resolution of issues through AIMS (Internal Issue Management System). Ensure all scorecard items are completed to achieve an on time and on quality launch. Ensure all build issues are contained or resolved within 24 hours. Lead various Agile meetings such as Stand Up, Group Sync and Sprint Planning. Work with cross-functional teams to identify the route cause to complex issues and define solutions using robust problem-solving techniques. Promote a culture of continuous improvement via Lessons Learnt and the use of best practice. Co-ordinate launch activities such as the launch checklists, scorecards and gateways. Working with the cross functional SVO team and our client s wider business to ensure all gateways are passed robustly on time. Manage vehicle movements and storage for embargoed vehicles. Skills Required: Excellent problem-solving abilities. Methodical but dynamic approach to solving complex problems. A good communicator with the ability to assimilate data from multiple areas to reach a conclusion. Good knowledge of Vehicle Manufacturing Process and Procedures. Results driven with a passion for continuous improvement and ability to meet or plan to tight deadlines robustly and honestly. An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
Oct 03, 2025
Contractor
Our OEM Client based in Ryton-on-Dunsmore, Coventry, is searching for an AME Senior Engineer to join their team, Inside IR35. This is a contract position until 18th September 2026. Umbrella Pay Rate: £33.64 per hour. Duties: Ensure all given programmes are delivered to agreed timing plan. Drive resolution of issues through AIMS (Internal Issue Management System). Ensure all scorecard items are completed to achieve an on time and on quality launch. Ensure all build issues are contained or resolved within 24 hours. Lead various Agile meetings such as Stand Up, Group Sync and Sprint Planning. Work with cross-functional teams to identify the route cause to complex issues and define solutions using robust problem-solving techniques. Promote a culture of continuous improvement via Lessons Learnt and the use of best practice. Co-ordinate launch activities such as the launch checklists, scorecards and gateways. Working with the cross functional SVO team and our client s wider business to ensure all gateways are passed robustly on time. Manage vehicle movements and storage for embargoed vehicles. Skills Required: Excellent problem-solving abilities. Methodical but dynamic approach to solving complex problems. A good communicator with the ability to assimilate data from multiple areas to reach a conclusion. Good knowledge of Vehicle Manufacturing Process and Procedures. Results driven with a passion for continuous improvement and ability to meet or plan to tight deadlines robustly and honestly. An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
Our OEM Client based in Ryton-on-Dunsmore, Coventry, is searching for an AME Senior Engineer to join their team, Inside IR35. This is a contract position until 18th September 2026. Umbrella Pay Rate: £33.64 per hour. Duties: Ensure all given programmes are delivered to agreed timing plan. Drive resolution of issues through AIMS (Internal Issue Management System). Ensure all scorecard items are completed to achieve an on time and on quality launch. Ensure all build issues are contained or resolved within 24 hours. Lead various Agile meetings such as Stand Up, Group Sync and Sprint Planning. Work with cross-functional teams to identify the route cause to complex issues and define solutions using robust problem-solving techniques. Promote a culture of continuous improvement via Lessons Learnt and the use of best practice. Co-ordinate launch activities such as the launch checklists, scorecards and gateways. Working with the cross functional SVO team and our client s wider business to ensure all gateways are passed robustly on time. Manage vehicle movements and storage for embargoed vehicles. Skills Required: Excellent problem-solving abilities. Methodical but dynamic approach to solving complex problems. A good communicator with the ability to assimilate data from multiple areas to reach a conclusion. Good knowledge of Vehicle Manufacturing Process and Procedures. Results driven with a passion for continuous improvement and ability to meet or plan to tight deadlines robustly and honestly. An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
Oct 03, 2025
Contractor
Our OEM Client based in Ryton-on-Dunsmore, Coventry, is searching for an AME Senior Engineer to join their team, Inside IR35. This is a contract position until 18th September 2026. Umbrella Pay Rate: £33.64 per hour. Duties: Ensure all given programmes are delivered to agreed timing plan. Drive resolution of issues through AIMS (Internal Issue Management System). Ensure all scorecard items are completed to achieve an on time and on quality launch. Ensure all build issues are contained or resolved within 24 hours. Lead various Agile meetings such as Stand Up, Group Sync and Sprint Planning. Work with cross-functional teams to identify the route cause to complex issues and define solutions using robust problem-solving techniques. Promote a culture of continuous improvement via Lessons Learnt and the use of best practice. Co-ordinate launch activities such as the launch checklists, scorecards and gateways. Working with the cross functional SVO team and our client s wider business to ensure all gateways are passed robustly on time. Manage vehicle movements and storage for embargoed vehicles. Skills Required: Excellent problem-solving abilities. Methodical but dynamic approach to solving complex problems. A good communicator with the ability to assimilate data from multiple areas to reach a conclusion. Good knowledge of Vehicle Manufacturing Process and Procedures. Results driven with a passion for continuous improvement and ability to meet or plan to tight deadlines robustly and honestly. An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
Our OEM Client based in Whitley, Coventry, is searching for Customer Experience Advisor to join their team, Inside IR35. This is a contract position until 1st March 2026. Umbrella Pay Rate: £23.64 per hour. The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from Clients, Retailers and Third parties on a daily basis. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experience and candidates are welcome from all industries. Key Performance Indicators: High client satisfaction returns via both phone and online chat facilities. Responsibly reviewing goodwill. Key Accountabilities and Responsibilities: Offering exceptional client support for all of our client s product owners, being a critical point of contact and resolution. Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible. Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email. Be a knowledgeable expert in our client s brand and products. Identify and manage any complaints on the initial contact. Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do. Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer. Maintain effective relationships across the whole client s business and retail network driving client experience. Drive data quality through effective management of client data in Customer Management Systems and be a champion of data protection compliance. Provide creative Client and Retailer solutions where the client is at the heart of all decision making. Working across all our client s functions, UK national sales centre, retail network and third parties to drive client experience. Financially empowered to take appropriate decisions in support of client satisfaction. Act as a role model for our client s values, principles and behaviours and a true ambassador for delivering modern luxury service delivery. Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention. Achieve positive results that generates high customer satisfaction. Key Interactions: Working across all our client s business functions to support client queries and problems to include engineering, manufacturing, legal and commercial. All Retail Partners Third Party service providers who support the client experience, examples being the AA, energy providers, insurers. Our client is committed to equal opportunity for all. Essential Knowledge, Skills and Experience: We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences. Experience in delivery of exceptional client experiences is preferential, and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands. An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable. An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs. Strong decision making and problem-solving skills. An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. An effective team player, actively leads, develops and supports team members. An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along. Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable. Strong communication skills, both written and verbal. Strong Stakeholder Management skills. Numerate with excellent attention to detail with the ability to outline information in a straightforward manner. Results orientated with a determination to make things happen. A highly motivated, energetic and inspirational team player. Ability to identify opportunities for improvements and implement change. Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules. Ability to make quick and competent decisions. Experience of managing a high volume of queries. Desirable Knowledge, Skills and Experience: Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients. Personal Profile: Individual must be client centric, putting the client at the heart of every action they do. The individual must be attentive to the finest of details and show great care and passion for our client s brand. Adept at multitasking and handling diverse customer needs in a dynamic environment. Fully proficient in verbal and written communication to support our clients across various platforms.
Oct 03, 2025
Contractor
Our OEM Client based in Whitley, Coventry, is searching for Customer Experience Advisor to join their team, Inside IR35. This is a contract position until 1st March 2026. Umbrella Pay Rate: £23.64 per hour. The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from Clients, Retailers and Third parties on a daily basis. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experience and candidates are welcome from all industries. Key Performance Indicators: High client satisfaction returns via both phone and online chat facilities. Responsibly reviewing goodwill. Key Accountabilities and Responsibilities: Offering exceptional client support for all of our client s product owners, being a critical point of contact and resolution. Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible. Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email. Be a knowledgeable expert in our client s brand and products. Identify and manage any complaints on the initial contact. Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do. Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer. Maintain effective relationships across the whole client s business and retail network driving client experience. Drive data quality through effective management of client data in Customer Management Systems and be a champion of data protection compliance. Provide creative Client and Retailer solutions where the client is at the heart of all decision making. Working across all our client s functions, UK national sales centre, retail network and third parties to drive client experience. Financially empowered to take appropriate decisions in support of client satisfaction. Act as a role model for our client s values, principles and behaviours and a true ambassador for delivering modern luxury service delivery. Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention. Achieve positive results that generates high customer satisfaction. Key Interactions: Working across all our client s business functions to support client queries and problems to include engineering, manufacturing, legal and commercial. All Retail Partners Third Party service providers who support the client experience, examples being the AA, energy providers, insurers. Our client is committed to equal opportunity for all. Essential Knowledge, Skills and Experience: We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences. Experience in delivery of exceptional client experiences is preferential, and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands. An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable. An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs. Strong decision making and problem-solving skills. An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. An effective team player, actively leads, develops and supports team members. An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along. Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable. Strong communication skills, both written and verbal. Strong Stakeholder Management skills. Numerate with excellent attention to detail with the ability to outline information in a straightforward manner. Results orientated with a determination to make things happen. A highly motivated, energetic and inspirational team player. Ability to identify opportunities for improvements and implement change. Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules. Ability to make quick and competent decisions. Experience of managing a high volume of queries. Desirable Knowledge, Skills and Experience: Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients. Personal Profile: Individual must be client centric, putting the client at the heart of every action they do. The individual must be attentive to the finest of details and show great care and passion for our client s brand. Adept at multitasking and handling diverse customer needs in a dynamic environment. Fully proficient in verbal and written communication to support our clients across various platforms.
Our OEM Client based in Whitley, Coventry, is searching for Customer Service Specialist (Call Center) to join their team, Inside IR35. This is a contract position until 1st March 2026. Umbrella Pay Rate: £23.64 per hour. Duties: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers which includes Remote Customer Service and providing customer service and support via phone, online chat or text. This includes Call centre-based customer support in response to a high-volume of low complexity inquiries. Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries. Distribution Center Customer Service which is performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility. The candidate will be acting as liaison between customers, production and distribution departments related to specific customer orders. Providing technical and non-technical customer support in a walk-in service centre Incumbents matching to this specialization are not compensated based on achievement of sales targets. Level Required: An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.
Oct 03, 2025
Contractor
Our OEM Client based in Whitley, Coventry, is searching for Customer Service Specialist (Call Center) to join their team, Inside IR35. This is a contract position until 1st March 2026. Umbrella Pay Rate: £23.64 per hour. Duties: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers which includes Remote Customer Service and providing customer service and support via phone, online chat or text. This includes Call centre-based customer support in response to a high-volume of low complexity inquiries. Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries. Distribution Center Customer Service which is performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility. The candidate will be acting as liaison between customers, production and distribution departments related to specific customer orders. Providing technical and non-technical customer support in a walk-in service centre Incumbents matching to this specialization are not compensated based on achievement of sales targets. Level Required: An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.
Our OEM Client based in Gaydon, is searching for a Senior Data Analytics Specialist to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £33.64 per hour. Duties: This role (Data Analytics - Software and Systems Testing) is focused on ensuring the integrity, consistency, and usability of software and systems testing data across all domains created in JIRA and generally visualised in Tableau. This role bridges the gap between Engineering, Testing, and Development teams by analysing the complex datasets, resolving tooling issues, and preparing high-quality data for decision-making and reporting. Identify patterns, anomalies, and insights to support engineering and quality teams. Skills Required: Ability to support project planning with data-driven insights. Ability to create transparent weekly Top-Management Reporting. Ability to interact with Key Engineering Stakeholders to ensure metrics are aligned and correct. Ability to interpret the data to determine the key messages that should be shared. Ability to ensure data integrity is maintained, by monitoring tickets for common errors. Ability to coaching other uses of the tooling on data consistency and cleanliness. Education Required: Degree educated or equivalent experience.
Oct 02, 2025
Contractor
Our OEM Client based in Gaydon, is searching for a Senior Data Analytics Specialist to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £33.64 per hour. Duties: This role (Data Analytics - Software and Systems Testing) is focused on ensuring the integrity, consistency, and usability of software and systems testing data across all domains created in JIRA and generally visualised in Tableau. This role bridges the gap between Engineering, Testing, and Development teams by analysing the complex datasets, resolving tooling issues, and preparing high-quality data for decision-making and reporting. Identify patterns, anomalies, and insights to support engineering and quality teams. Skills Required: Ability to support project planning with data-driven insights. Ability to create transparent weekly Top-Management Reporting. Ability to interact with Key Engineering Stakeholders to ensure metrics are aligned and correct. Ability to interpret the data to determine the key messages that should be shared. Ability to ensure data integrity is maintained, by monitoring tickets for common errors. Ability to coaching other uses of the tooling on data consistency and cleanliness. Education Required: Degree educated or equivalent experience.
Our OEM Client based in Gaydon, is searching for a Software & Systems Test Engineerto join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £33.64 per hour. Duties: This role (Software and Systems Testing Process) is focused on ensuring the New Vehicle Programs Systems and Software Testing is occurring with the correct amount of pace. This is done through ensuring high-quality software integration by driving process adherence, KPI tracking and continuous improvement. They oversee testing activities, monitor performance against targets through measurement dashboards and optimise workflows to reduce risks and defects. Acting as a key link between development teams and reporting out the overall status, they promote best practices and deliver reliable, compliant solutions. Skills Required: Strong knowledge of process management and continuous improvement frameworks. Proficiency in KPI tracking and reporting tools (e.g., JIRA, Tableau). Experience in process optimisation within software testing and integration. Analytical mindset with ability to interpret complex data sets. Solid understanding of compliance and quality standards. Excellent organisational and documentation skills. Effective communication and influencing skills. Ability to interact and influence test engineers across the company. Education Required: Degree educated or equivalent experience.
Oct 02, 2025
Contractor
Our OEM Client based in Gaydon, is searching for a Software & Systems Test Engineerto join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £33.64 per hour. Duties: This role (Software and Systems Testing Process) is focused on ensuring the New Vehicle Programs Systems and Software Testing is occurring with the correct amount of pace. This is done through ensuring high-quality software integration by driving process adherence, KPI tracking and continuous improvement. They oversee testing activities, monitor performance against targets through measurement dashboards and optimise workflows to reduce risks and defects. Acting as a key link between development teams and reporting out the overall status, they promote best practices and deliver reliable, compliant solutions. Skills Required: Strong knowledge of process management and continuous improvement frameworks. Proficiency in KPI tracking and reporting tools (e.g., JIRA, Tableau). Experience in process optimisation within software testing and integration. Analytical mindset with ability to interpret complex data sets. Solid understanding of compliance and quality standards. Excellent organisational and documentation skills. Effective communication and influencing skills. Ability to interact and influence test engineers across the company. Education Required: Degree educated or equivalent experience.
