A leading global advisory firm in Redhill is seeking a MasterTrust Pensions Quality Assurance Manager. You will be instrumental in overseeing quality assurance across the LifeSight service, driving improvements to deliver optimal member outcomes. Ideal candidates should have extensive experience dealing with DC pension schemes, strong technical knowledge, and excellent communication skills. This role offers flexible hybrid working, competitive benefits including matched pension contributions, private healthcare, and a focus on professional growth.
Mar 05, 2026
Full time
A leading global advisory firm in Redhill is seeking a MasterTrust Pensions Quality Assurance Manager. You will be instrumental in overseeing quality assurance across the LifeSight service, driving improvements to deliver optimal member outcomes. Ideal candidates should have extensive experience dealing with DC pension schemes, strong technical knowledge, and excellent communication skills. This role offers flexible hybrid working, competitive benefits including matched pension contributions, private healthcare, and a focus on professional growth.
Description Join us as a MasterTrust Pensions Quality Assurance Manager within our Outsourcing line of business based out of our office in Redhill working hybrid. LifeSight is WTW's Defined Contribution (DC) MasterTrust with administration undertaken by WTW's dedicated trust-based business. LifeSight currently has a membership of over 400k with an AUM of c.£25bn. You will work closely with the Operational Excellence Manager and will be majorly responsible for Quality Assurance across LifeSight. This will involve embedding behaviours and procedures within the Customer Care teams that deliver the best outcomes for LifeSight members and include overseeing the production of a monthly quality audit and report, identifying errors and process failures and then working with the LifeSight Technical & Quality Centre to drive change and improve the quality of service provided to members. Quality Assurance framework and approach Publication of Quality reports on a half yearly and ad-hoc basis Lead and develop the Quality Assurance framework, approach and team, manage the quality assurance framework across the Customer Care teams (UK & Offshore), identifying themes, coaching areas, training needs and identifying best practices. Ensure the design and operational activity of the QA team is continuously capable of providing an effective quality service to the organisation. Ensure there is appropriate governance of all Quality Improvement activities and representation of LifeSight at OGB internal quality forums and root cause analysis meetings Work with Client Managers and Administration Managers where required to showcase Quality Assurance best practices and performance across LifeSight Quality Assurance management Provide effective guidance and support to administration and service centre leads on quality and customer service matters. Recommend changes to improve quality assurance and enhance customer experience, using detailed analysis. Drive improvements in business processes and ensure optimal resource utilisation and audit compliant administrative process and strategy Identifying potential sources of errors and/or process failures, suggest improvements and identify technological enhancements to improve process efficiency and effectiveness Develop improved workflows and procedure guides (eliminating wasted time and reducing failed demand) in conjunction with Operational Excellence Manager to improve the quality of work delivered on the LifeSight team Employ principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Coordination of call and case quality audits and remediation plans in partnership with Training manager and following up when mistakes are found during internal audit process Work closely with Governance Manager to pro-actively record any new issues or risks identified through case and call audits to ensure suitable controls are in place Utilise sound decision-making skills to support the prioritisation of improvement initiatives (in a commercial environment) and identify training requirements for the LifeSight team relating to quality Review feedback from IDRP complaints and ensure appropriate audit and/or process review conducted with resulting recommendations developed and implemented People Management and Reporting Produce monthly Quality Audit and Report covering a sample of calls and transactions completed on the LifeSight team Work alongside our offshore team who are responsible for Quality Assurance, maintaining positive communication, motivating and coaching all team members and Line management for the Quality Assurance Senior Administrator Qualifications What you'll bring Experience of dealing with DC occupational pension schemes or a Master Trust Detailed understanding of requirements regarding Quality Assurance strategy and processes Strong pension technical knowledge Clear and effective communication skills - verbal and written Experience of collaborative stakeholder management, specifically at customer facing and senior management levels Strong influencing, negotiation and relationship building skills Excellent organisational skills, able to prioritise key tasks and focus on delivering them Emphasis on attention to detail and accuracy Flexible approach and positive attitude and communication style What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email OGB2
Mar 05, 2026
Full time
Description Join us as a MasterTrust Pensions Quality Assurance Manager within our Outsourcing line of business based out of our office in Redhill working hybrid. LifeSight is WTW's Defined Contribution (DC) MasterTrust with administration undertaken by WTW's dedicated trust-based business. LifeSight currently has a membership of over 400k with an AUM of c.£25bn. You will work closely with the Operational Excellence Manager and will be majorly responsible for Quality Assurance across LifeSight. This will involve embedding behaviours and procedures within the Customer Care teams that deliver the best outcomes for LifeSight members and include overseeing the production of a monthly quality audit and report, identifying errors and process failures and then working with the LifeSight Technical & Quality Centre to drive change and improve the quality of service provided to members. Quality Assurance framework and approach Publication of Quality reports on a half yearly and ad-hoc basis Lead and develop the Quality Assurance framework, approach and team, manage the quality assurance framework across the Customer Care teams (UK & Offshore), identifying themes, coaching areas, training needs and identifying best practices. Ensure the design and operational activity of the QA team is continuously capable of providing an effective quality service to the organisation. Ensure there is appropriate governance of all Quality Improvement activities and representation of LifeSight at OGB internal quality forums and root cause analysis meetings Work with Client Managers and Administration Managers where required to showcase Quality Assurance best practices and performance across LifeSight Quality Assurance management Provide effective guidance and support to administration and service centre leads on quality and customer service matters. Recommend changes to improve quality assurance and enhance customer experience, using detailed analysis. Drive improvements in business processes and ensure optimal resource utilisation and audit compliant administrative process and strategy Identifying potential sources of errors and/or process failures, suggest improvements and identify technological enhancements to improve process efficiency and effectiveness Develop improved workflows and procedure guides (eliminating wasted time and reducing failed demand) in conjunction with Operational Excellence Manager to improve the quality of work delivered on the LifeSight team Employ principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Coordination of call and case quality audits and remediation plans in partnership with Training manager and following up when mistakes are found during internal audit process Work closely with Governance Manager to pro-actively record any new issues or risks identified through case and call audits to ensure suitable controls are in place Utilise sound decision-making skills to support the prioritisation of improvement initiatives (in a commercial environment) and identify training requirements for the LifeSight team relating to quality Review feedback from IDRP complaints and ensure appropriate audit and/or process review conducted with resulting recommendations developed and implemented People Management and Reporting Produce monthly Quality Audit and Report covering a sample of calls and transactions completed on the LifeSight team Work alongside our offshore team who are responsible for Quality Assurance, maintaining positive communication, motivating and coaching all team members and Line management for the Quality Assurance Senior Administrator Qualifications What you'll bring Experience of dealing with DC occupational pension schemes or a Master Trust Detailed understanding of requirements regarding Quality Assurance strategy and processes Strong pension technical knowledge Clear and effective communication skills - verbal and written Experience of collaborative stakeholder management, specifically at customer facing and senior management levels Strong influencing, negotiation and relationship building skills Excellent organisational skills, able to prioritise key tasks and focus on delivering them Emphasis on attention to detail and accuracy Flexible approach and positive attitude and communication style What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email OGB2
A leading insurance consultancy in Greater London is seeking a Commercial Lines Pricing Associate Director to optimize pricing strategies and build client relationships. The role involves developing innovative pricing solutions, mentoring junior staff, and leveraging analytical techniques. Candidates should have relevant experience in pricing within insurance or consultancy, exceptional interpersonal skills, and a track record of driving change. Additional benefits include generous annual leave, healthcare, and hybrid work options.
Feb 28, 2026
Full time
A leading insurance consultancy in Greater London is seeking a Commercial Lines Pricing Associate Director to optimize pricing strategies and build client relationships. The role involves developing innovative pricing solutions, mentoring junior staff, and leveraging analytical techniques. Candidates should have relevant experience in pricing within insurance or consultancy, exceptional interpersonal skills, and a track record of driving change. Additional benefits include generous annual leave, healthcare, and hybrid work options.
Description As a Commercial Lines Pricing Associate Director within the UK P&C Consulting Practice you will work beside some of the market's top thought leaders designing and implementing cutting-edge solutions to pricing and underwriting challenges faced by the world's leading commercial insurers. In your role you will be helping our clients by: Optimising their Commercial Lines pricing strategies and approaches Delivering pricing and underwriting capability reviews and pricing transformation engagements Helping to build effective Commercial Lines pricing models, tools and processes Designing sophisticated MI and portfolio management capabilities Leveraging your market knowledge in developing cutting edge solutions for commercial lines pricing in collaboration with various teams from across Willis Towers Watson Bringing innovative data enrichment ideas to harness pricing insights and providing support with their implementation. The Role Your main responsibilities will be as follows: Clients To build a market profile as a representative and advocate of Willis Towers Watson commercial lines pricing consulting services and software tools Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects Actively seek to be involved in a variety of work to ensure a broad skill set (technical, management and client) is maintained and developed Interface with colleagues from other practices and regions on assignments that reflect the client's broader business issues Demonstrate commitment to Willis Towers Watson professional standards in managing analyses and in communications with clients Thought leadership To develop new relevant propositions or to enhance current propositions in commercial lines pricing leveraging Willis Towers Watson's toolset and broader pricing intellectual property and resources Lead or contribute to the development of the company's intellectual capital including plans for taking this to market Have a desire to establish and enhance a public reputation in a chosen specialism through the production of articles and presentations Financial and business development Meet goals for billable hours and intellectual capital development Develop and present proposals to potential clients, demonstrating the economic value of the company's offerings Use contacts within current network to obtain introductions to new contacts; work to develop supporters for company's products and services People Build relationships internally and collaborate effectively on cross-functional teams Serve as a manager or mentor to more junior associates Qualifications What you'll bring Relevant experience in a Commercial Lines pricing role in an insurance firm or consultancy Ability to work effectively with people from a broad range of professional backgrounds An advocate for the development of analytical approaches and the adoption of new techniques Advocate for the value of data enrichment in commercial lines pricing and underwriting Exposure to machine learning or big data techniques beneficial Experience of Radar software is preferred Experience or interest in selling projects to insurance / financial institutions A track record in innovation and creativity delivering realised revenue enhancements Ability to work in a dynamic, fast-paced environment and drive change effectively. Strong interpersonal and team skills Self-starter attitude and ability to work within ambiguity Strong analytical and creative skills Enjoy training / mentoring junior staff The ability to see the "big picture", leveraging the resources of related practices to address the clients' business challenges Availability to travel on an as needed basis, domestically and internationally What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Feb 28, 2026
Full time
Description As a Commercial Lines Pricing Associate Director within the UK P&C Consulting Practice you will work beside some of the market's top thought leaders designing and implementing cutting-edge solutions to pricing and underwriting challenges faced by the world's leading commercial insurers. In your role you will be helping our clients by: Optimising their Commercial Lines pricing strategies and approaches Delivering pricing and underwriting capability reviews and pricing transformation engagements Helping to build effective Commercial Lines pricing models, tools and processes Designing sophisticated MI and portfolio management capabilities Leveraging your market knowledge in developing cutting edge solutions for commercial lines pricing in collaboration with various teams from across Willis Towers Watson Bringing innovative data enrichment ideas to harness pricing insights and providing support with their implementation. The Role Your main responsibilities will be as follows: Clients To build a market profile as a representative and advocate of Willis Towers Watson commercial lines pricing consulting services and software tools Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects Actively seek to be involved in a variety of work to ensure a broad skill set (technical, management and client) is maintained and developed Interface with colleagues from other practices and regions on assignments that reflect the client's broader business issues Demonstrate commitment to Willis Towers Watson professional standards in managing analyses and in communications with clients Thought leadership To develop new relevant propositions or to enhance current propositions in commercial lines pricing leveraging Willis Towers Watson's toolset and broader pricing intellectual property and resources Lead or contribute to the development of the company's intellectual capital including plans for taking this to market Have a desire to establish and enhance a public reputation in a chosen specialism through the production of articles and presentations Financial and business development Meet goals for billable hours and intellectual capital development Develop and present proposals to potential clients, demonstrating the economic value of the company's offerings Use contacts within current network to obtain introductions to new contacts; work to develop supporters for company's products and services People Build relationships internally and collaborate effectively on cross-functional teams Serve as a manager or mentor to more junior associates Qualifications What you'll bring Relevant experience in a Commercial Lines pricing role in an insurance firm or consultancy Ability to work effectively with people from a broad range of professional backgrounds An advocate for the development of analytical approaches and the adoption of new techniques Advocate for the value of data enrichment in commercial lines pricing and underwriting Exposure to machine learning or big data techniques beneficial Experience of Radar software is preferred Experience or interest in selling projects to insurance / financial institutions A track record in innovation and creativity delivering realised revenue enhancements Ability to work in a dynamic, fast-paced environment and drive change effectively. Strong interpersonal and team skills Self-starter attitude and ability to work within ambiguity Strong analytical and creative skills Enjoy training / mentoring junior staff The ability to see the "big picture", leveraging the resources of related practices to address the clients' business challenges Availability to travel on an as needed basis, domestically and internationally What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
A leading insurance consulting firm seeks an experienced insurance professional to join their Global Specialty consulting practice. This role involves developing market strategy propositions and driving high-impact projects. Candidates should have experience in strategy consulting, strong communication skills, and a keen interest in innovation. The role offers a competitive benefits package and the opportunity for career growth within a collaborative environment.
Feb 28, 2026
Full time
A leading insurance consulting firm seeks an experienced insurance professional to join their Global Specialty consulting practice. This role involves developing market strategy propositions and driving high-impact projects. Candidates should have experience in strategy consulting, strong communication skills, and a keen interest in innovation. The role offers a competitive benefits package and the opportunity for career growth within a collaborative environment.
A leading insurance firm is seeking a Facility Operations professional to join their team in Ipswich, United Kingdom. The role involves ensuring compliance with market standards, providing operational support for facility management, and collaborating with business units on new and renewing facilities. Ideal candidates should have proven numeracy skills, MS Office familiarity, and the ability to work both in a team and independently. This role offers a comprehensive benefits package for personal and professional growth.
Feb 27, 2026
Full time
A leading insurance firm is seeking a Facility Operations professional to join their team in Ipswich, United Kingdom. The role involves ensuring compliance with market standards, providing operational support for facility management, and collaborating with business units on new and renewing facilities. Ideal candidates should have proven numeracy skills, MS Office familiarity, and the ability to work both in a team and independently. This role offers a comprehensive benefits package for personal and professional growth.
Description The Role We're looking for an experienced insurance professional to join our Global Specialty consulting practice within the Insurance Consulting and Technology (ICT) business and drive the development of our Market Strategy consulting proposition. This is a unique opportunity to help shape our future, contribute to market leading propositions, and support the delivery of high impact projects for some of the world's leading insurers. You will operate at the intersection of strategy advisory, proposition development, and high impact client delivery, supporting engagements with some of the world's leading insurers. This is a unique opportunity to influence market thinking, build differentiated strategy offerings, and work with a global team focused on innovation, insight, and exceptional standards of delivery. Client Engagement Build a recognised market profile as a representative of WTW's Global Specialty market strategy consulting and other technical solutions. Develop trusted relationships with client stakeholders through clear communication, strong execution, and commercial awareness. Work across a broad portfolio of strategic assignments to deepen your market, analytical, and client advisory capabilities. Identify key insights and communicate findings in a compelling and structured way to senior client leaders. Collaborate across practices and regions to deliver integrated, strategy led solutions to clients' wider business challenges. Champion WTW's professional standards in both analysis and client interactions. Leverage your professional network to support business growth and introduce clients to WTW's services and propositions. Proposition & Thought Leadership Development Develop and enhance WTW's Global Specialty strategy propositions using our intellectual capital, analytical tools, and global expertise. Lead or contribute to the development of thought leadership, including articles, presentations, and other market facing content. Build a public profile in a chosen area of specialty, representing WTW at industry forums and events where appropriate. Project Delivery & Commercial Leadership Scope, design, and present proposals that clearly articulate the strategic and commercial value of Global Specialty's capabilities. Break down complex client challenges into clear workstreams, using structured issue framing, hypothesis development, and analytics. Lead cross functional teams on market strategy, portfolio strategy, and commercial advisory engagements alongside Directors and MDs. Deliver end to end problem solving, from initial definition to actionable strategic recommendations. Contribute to business performance through high-quality delivery, billable project work, and intellectual capital creation. People Leadership & Collaboration Build strong internal relationships and work effectively across multi-disciplinary teams. Coach team members throughout project lifecycles, helping them develop skills and deliver impactful outcomes. Serve as a mentor to junior colleagues, providing guidance on Global Specialty insurance markets, systems, processes, and methodologies. Qualifications What You'll Bring: We recognise that great candidates can come from diverse backgrounds. You're likely to be successful in this role if you bring: Experience in strategy consulting, insurance strategy, or a similarly analytical and strategic environment. Strong communication skills with the ability to translate complex topics into clear insights for senior stakeholders. Commercial thinking, curiosity, and a desire to drive innovation. The ability to work collaboratively in a global, cross functional environment. An interest in developing propositions, leading projects, and contributing to thought leadership. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Feb 27, 2026
Full time
Description The Role We're looking for an experienced insurance professional to join our Global Specialty consulting practice within the Insurance Consulting and Technology (ICT) business and drive the development of our Market Strategy consulting proposition. This is a unique opportunity to help shape our future, contribute to market leading propositions, and support the delivery of high impact projects for some of the world's leading insurers. You will operate at the intersection of strategy advisory, proposition development, and high impact client delivery, supporting engagements with some of the world's leading insurers. This is a unique opportunity to influence market thinking, build differentiated strategy offerings, and work with a global team focused on innovation, insight, and exceptional standards of delivery. Client Engagement Build a recognised market profile as a representative of WTW's Global Specialty market strategy consulting and other technical solutions. Develop trusted relationships with client stakeholders through clear communication, strong execution, and commercial awareness. Work across a broad portfolio of strategic assignments to deepen your market, analytical, and client advisory capabilities. Identify key insights and communicate findings in a compelling and structured way to senior client leaders. Collaborate across practices and regions to deliver integrated, strategy led solutions to clients' wider business challenges. Champion WTW's professional standards in both analysis and client interactions. Leverage your professional network to support business growth and introduce clients to WTW's services and propositions. Proposition & Thought Leadership Development Develop and enhance WTW's Global Specialty strategy propositions using our intellectual capital, analytical tools, and global expertise. Lead or contribute to the development of thought leadership, including articles, presentations, and other market facing content. Build a public profile in a chosen area of specialty, representing WTW at industry forums and events where appropriate. Project Delivery & Commercial Leadership Scope, design, and present proposals that clearly articulate the strategic and commercial value of Global Specialty's capabilities. Break down complex client challenges into clear workstreams, using structured issue framing, hypothesis development, and analytics. Lead cross functional teams on market strategy, portfolio strategy, and commercial advisory engagements alongside Directors and MDs. Deliver end to end problem solving, from initial definition to actionable strategic recommendations. Contribute to business performance through high-quality delivery, billable project work, and intellectual capital creation. People Leadership & Collaboration Build strong internal relationships and work effectively across multi-disciplinary teams. Coach team members throughout project lifecycles, helping them develop skills and deliver impactful outcomes. Serve as a mentor to junior colleagues, providing guidance on Global Specialty insurance markets, systems, processes, and methodologies. Qualifications What You'll Bring: We recognise that great candidates can come from diverse backgrounds. You're likely to be successful in this role if you bring: Experience in strategy consulting, insurance strategy, or a similarly analytical and strategic environment. Strong communication skills with the ability to translate complex topics into clear insights for senior stakeholders. Commercial thinking, curiosity, and a desire to drive innovation. The ability to work collaboratively in a global, cross functional environment. An interest in developing propositions, leading projects, and contributing to thought leadership. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Description Summary: An excellent opportunity has arisen to join our centralised Facilities Operations Team providing operational support, technical input and governance to assist with business cases, technical pre-screening, establishing and monitoring all new and renewing line slips and binders across the GB business unit. The role has been created to accommodate a growth in new facilities from GB CRB. The Role: In this role, you will be responsible for ensuring each facility is set-up and compliant using current binder and MRC standards. Each facility must be reviewed to ensure it provides efficiencies upstream in the broking teams and downstream into operations, including claims and accounting. You will provide operational support for the renewal and ongoing management of facilities including: The setup and renewal of master facilities to current market standards Ensuring the facility and markets are set up in the Eclipse operating system Supporting business units in the development of business cases for new and renewing facilities Overseeing preparation of premium and risk written bordereaux Administration of mid-term adjustments to market standards Preparation of management information for governance group, business units and carriers Maintenance of facilities catalogue and tracker Query resolution - internal and external parties Further specific responsibilities and accountabilities include: Working closely with business units, provide guidance and advice on changes and developments impacting delegated authority contracts and MRC line slips Conduct technical pre-screening checks to gauge and improve efficiencies of new and renewing facilities prior to formal governance group review Collate information to support business case development for new and renewing facilities for business units Providing latest version of draft Binding Authority Agreement / Coverholder Appointment Agreement (BAA/CAA) / Line Slip MRC wordings to business units Ensuring all aspects of the facility set-up process are adhered to and Eclipse operating system is completed correctly Final review of marketed BAA/CAA / Line Slips Registration of the facility on internal and external registers Collation of information required to support mid-term adjustments and preparation of endorsements for the market agreement by the business unit. Ensure creation and submission of risk written and premium bordereaux as per contract Provision of quarterly management information regarding facility performance for carriers in our insurer MI reporting Liaison with 3rd party cover holders (where appropriate) to ensure effective set-up and management of the facility Resolution of facilities related queries with internal stakeholders, wider WTW, carriers and auditors. Qualifications What you'll bring: We are ideally seeking candidates with Facility handling experience. However, we are open to insurance professionals who may want to develop their careers in this direction. Strong numeracy and literacy skills Working knowledge of MS Office Applications Attention to detail and high degree of accuracy Excellent communication skills and ability to build relationships across the business Enjoy working within a team environment but also proven ability to work autonomously What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive "25 days" of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
Feb 27, 2026
Full time
Description Summary: An excellent opportunity has arisen to join our centralised Facilities Operations Team providing operational support, technical input and governance to assist with business cases, technical pre-screening, establishing and monitoring all new and renewing line slips and binders across the GB business unit. The role has been created to accommodate a growth in new facilities from GB CRB. The Role: In this role, you will be responsible for ensuring each facility is set-up and compliant using current binder and MRC standards. Each facility must be reviewed to ensure it provides efficiencies upstream in the broking teams and downstream into operations, including claims and accounting. You will provide operational support for the renewal and ongoing management of facilities including: The setup and renewal of master facilities to current market standards Ensuring the facility and markets are set up in the Eclipse operating system Supporting business units in the development of business cases for new and renewing facilities Overseeing preparation of premium and risk written bordereaux Administration of mid-term adjustments to market standards Preparation of management information for governance group, business units and carriers Maintenance of facilities catalogue and tracker Query resolution - internal and external parties Further specific responsibilities and accountabilities include: Working closely with business units, provide guidance and advice on changes and developments impacting delegated authority contracts and MRC line slips Conduct technical pre-screening checks to gauge and improve efficiencies of new and renewing facilities prior to formal governance group review Collate information to support business case development for new and renewing facilities for business units Providing latest version of draft Binding Authority Agreement / Coverholder Appointment Agreement (BAA/CAA) / Line Slip MRC wordings to business units Ensuring all aspects of the facility set-up process are adhered to and Eclipse operating system is completed correctly Final review of marketed BAA/CAA / Line Slips Registration of the facility on internal and external registers Collation of information required to support mid-term adjustments and preparation of endorsements for the market agreement by the business unit. Ensure creation and submission of risk written and premium bordereaux as per contract Provision of quarterly management information regarding facility performance for carriers in our insurer MI reporting Liaison with 3rd party cover holders (where appropriate) to ensure effective set-up and management of the facility Resolution of facilities related queries with internal stakeholders, wider WTW, carriers and auditors. Qualifications What you'll bring: We are ideally seeking candidates with Facility handling experience. However, we are open to insurance professionals who may want to develop their careers in this direction. Strong numeracy and literacy skills Working knowledge of MS Office Applications Attention to detail and high degree of accuracy Excellent communication skills and ability to build relationships across the business Enjoy working within a team environment but also proven ability to work autonomously What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive "25 days" of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
