Capital One

hackajob is collaborating with Capital One to connect them with exceptional professionals for this role. Lead Software Development Engineer - Data Engineering About this role It's an exciting time at Capital One UK. We're on a mission to continue to build and modernise the cloud-based data ecosystem to unlock the power of data, increase financial inclusion and deliver transformative experiences to our customers. The Win with Data team owns the services that form our Data Ecosystem, creating and maintaining API's, backed by Java and Python microservices to manage and unleash the value of data across the full data lifecycle. From capturing data in real time, making sure it is accurate & easy to use, to enabling analysis for deep insight backed by the power of Cloud based data-stores & scalable machine learning, the Capital One Win with Data team is leading the way. We are seeking a Lead Software Development Engineer to join us on our mission, where you'll use a number of different languages (such as Java, Python, React/Typescript), to build both front and backend solutions, solving complex problems as we continue to build our next generation data ecosystem, to help our customers. What you'll do You'll work as a technical lead in a self-organised Data engineering team to design and develop software features that are impactful for the lives of credit card consumers across all walks of life Your focus will be on a major portion of existing or new team software (e.g. significant component, set of features, mid-size application or service). You'll work to achieve the goals and vision shared by Product Management and your Outcome Team Leadership. You will drive engineering best practices (e.g. Operational Excellence, Security, Quality, etc.) and set standards across your team and wider engineering teams. You will innovate within your team, initiative area and contribute within your technical domain. What we're looking for Experience performing as a Technical lead within a team, working with stakeholders to deliver great outcomes at pace, whilst influencing across wider Engineering teams, to encourage best practice and coaching of more junior engineers. Strong programming skills with a good working knowledge of modern OO languages/technologies such as Java, Python, React/Typescript. Demonstrable knowledge of creating architectural designs that meet the business need. You're able to effectively communicate and work together across engineering to maximise inner-sourcing opportunities and reduce waste. You'll have demonstrated experience delivering high quality applications at scale. Experience of writing multiple test types and can support the team leveraging approaches such as Pair Programming, TDD and BDD. You have experience of leading and delivering complex projects with precision Demonstrable experience in developing and deploying applications in Cloud/AWS

hackajob is collaborating with Capital One to connect them with exceptional professionals for this role. Job Description About this role As a Service Quality Management Analyst you will be responsible for being a key driver in our SLO Modernisation agenda, establishing and governing new Service Level Objectives. You'll also produce associated Service Quality Reporting to drive action and manage our Tech Service and Vendor Catalogues. You will manage relationships both internally and externally representing Service performance. In this role you will use your curiosity and passion for service to solve problems and build relationships to improve tech performance. What you'll do Support the Service Level Objective (SLO) Modernisation agenda by driving the creation and verification of new SLOs for real-time service performance monitoring. Govern the end-to-end management of these SLOs, and leading the SLO Failures process to drive Continual Service Improvement (CSI) through formal problem management. Provide consultancy to our Technology Support teams when agreeing new/changing Service Level Objectives with the business, including obtaining approval from key business stakeholders Work closely with our Technology Operations Centre to produce monthly Service Quality Reporting, including understanding SLO failures and documenting/tracking remediation activities Represent Capital One Service Performance in MBR/QBR sessions with key Technology Suppliers, ensuring poor performance and adverse service trends are actioned and addressed in line with contractual commitments Manage documentation, risk and controls for the UK Manage Service Levels process Partner with the Business Process Monitoring team (who map out important/critical business services along with the underlying technology to create mappings and monitoring dashboards) to align Service Level Objectives (SLOs) with critical services. Maintain an up to date Tech Service Catalogue, ensuring that full coverage of UK Technology Services is represented accurately You'll have Knowledge of modern Cloud based application and infrastructure technologies and terminology A track record of effective stakeholder management to drive service improvement activities Proven experience collaborating with diverse teams, including technical and non-technical stakeholders. Ability to bridge the gap between technical and business logic, translating technical concepts into clear, actionable insights for non-technical audiences (and vice versa). Strong Tech Service Management experience would be preferable, though managing Service in a professional environment would also be considered Demonstrate curiosity and a willingness to challenge existing norms by exploring innovative ways of working, including leveraging AI. Strong influencing and communication skills Confidence, proactive communication and relationship building will be essential as you take on responsibility for representing Service challenges with 3rd party suppliers Strong organisation skills with a proactive approach to workload management What you'll do Support the Service Level Objective (SLO) Modernisation agenda by driving the creation and verification of new SLOs for real-time service performance monitoring. Govern the end-to-end management of these SLOs, and leading the SLO Failures process to drive Continual Service Improvement (CSI) through formal problem management. Provide consultancy to our Technology Support teams when agreeing new/changing Service Level Objectives with the business, including obtaining approval from key business stakeholders Work closely with our Technology Operations Centre to produce monthly Service Quality Reporting, including understanding SLO failures and documenting/tracking remediation activities Represent Capital One Service Performance in MBR/QBR sessions with key Technology Suppliers, ensuring poor performance and adverse service trends are actioned and addressed in line with contractual commitments Manage documentation, risk and controls for the UK Manage Service Levels process Partner with the Business Process Monitoring team (who map out important/critical business services along with the underlying technology to create mappings and monitoring dashboards) to align Service Level Objectives (SLOs) with critical services. Maintain an up to date Tech Service Catalogue, ensuring that full coverage of UK Technology Services is represented accurately