Closing Date: 15 February 2026 Ref 7251 Save the Children UK is looking for an experienced and collaborative leader to join us as Head of Service Operations . In this role, you will shape how colleagues across the organisation experience and use digital, data and technology services, working closely with senior leaders, technical teams and partners to ensure our services are accessible, effective and deliver maximum impact for children. Note, internally, this role is referred to as Head of Customer Enablement, reflecting our customer-centric approach. About us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As Head of Customer Enablement , you will lead the function responsible for ensuring Save the Children colleagues receive reliable, high-quality and accessible digital, data and technology services. You will combine strong service management leadership with a strategic focus on customer enablement, ensuring teams are supported, confident and equipped to use technology effectively. As part of the DDaT senior leadership team, you will oversee service delivery, supplier relationships, budgets and continual service improvement, while acting as a trusted partner to stakeholders across the organisation. In this role, you will: Lead the Customer Enablement function, owning service management processes and ensuring services are designed and delivered to maximise customer value. Act as a strong customer advocate for digital, data and technology, ensuring a consistently high-quality service experience across the organisation. Develop and grow the Service Desk and Customer Support functions, identifying opportunities to improve efficiency, user experience and engagement. Take ownership of major incidents, coordinating teams and stakeholders to minimise impact and ensure clear, timely communication. Oversee supplier management, contracts, asset and licence management, procurement processes and budget control. Drive continual service improvement through customer insight, service reporting and the delivery of service improvement plans and operational projects. About you To be successful, it is important that you have: Proven experience in IT service management methodologies such as ITIL and COBIT with experience operating in complex environments. A track record of leading customer-focused IT services, service desks or support functions, with a strong emphasis on service quality and user experience and service performance monitoring. Experience managing budgets, procurement, suppliers and contracts, ensuring best value, compliance and effective risk management. Strong leadership and people management capability, with experience building, developing and empowering high-performing teams. Proven project management skills with a track record of identifying, scoping and delivering small to mid-size initiatives that improve service quality, customer experience or adoption of technology. Broad knowledge of software, operating systems, and cloud services with demonstrable experience in software licensing and asset management. Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences and act as a trusted business partner. A strategic, improvement-focused mindset, balancing day-to-day operational delivery with longer-term customer enablement and service transformation goals. Commitment to Save the Children's vision, mission and values. What we offer you: Working for a charity provides one of the best benefits there is a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Note, this is the Head of Customer Enablement position with job title adjusted for external advertising. Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2 4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Please note: travel costs to your contracted office will be at your own expense. Out of hours working From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible. In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation. Flexible Working - We are happy to discuss flexible working options at interview . Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Jan 26, 2026
Full time
Closing Date: 15 February 2026 Ref 7251 Save the Children UK is looking for an experienced and collaborative leader to join us as Head of Service Operations . In this role, you will shape how colleagues across the organisation experience and use digital, data and technology services, working closely with senior leaders, technical teams and partners to ensure our services are accessible, effective and deliver maximum impact for children. Note, internally, this role is referred to as Head of Customer Enablement, reflecting our customer-centric approach. About us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As Head of Customer Enablement , you will lead the function responsible for ensuring Save the Children colleagues receive reliable, high-quality and accessible digital, data and technology services. You will combine strong service management leadership with a strategic focus on customer enablement, ensuring teams are supported, confident and equipped to use technology effectively. As part of the DDaT senior leadership team, you will oversee service delivery, supplier relationships, budgets and continual service improvement, while acting as a trusted partner to stakeholders across the organisation. In this role, you will: Lead the Customer Enablement function, owning service management processes and ensuring services are designed and delivered to maximise customer value. Act as a strong customer advocate for digital, data and technology, ensuring a consistently high-quality service experience across the organisation. Develop and grow the Service Desk and Customer Support functions, identifying opportunities to improve efficiency, user experience and engagement. Take ownership of major incidents, coordinating teams and stakeholders to minimise impact and ensure clear, timely communication. Oversee supplier management, contracts, asset and licence management, procurement processes and budget control. Drive continual service improvement through customer insight, service reporting and the delivery of service improvement plans and operational projects. About you To be successful, it is important that you have: Proven experience in IT service management methodologies such as ITIL and COBIT with experience operating in complex environments. A track record of leading customer-focused IT services, service desks or support functions, with a strong emphasis on service quality and user experience and service performance monitoring. Experience managing budgets, procurement, suppliers and contracts, ensuring best value, compliance and effective risk management. Strong leadership and people management capability, with experience building, developing and empowering high-performing teams. Proven project management skills with a track record of identifying, scoping and delivering small to mid-size initiatives that improve service quality, customer experience or adoption of technology. Broad knowledge of software, operating systems, and cloud services with demonstrable experience in software licensing and asset management. Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences and act as a trusted business partner. A strategic, improvement-focused mindset, balancing day-to-day operational delivery with longer-term customer enablement and service transformation goals. Commitment to Save the Children's vision, mission and values. What we offer you: Working for a charity provides one of the best benefits there is a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Note, this is the Head of Customer Enablement position with job title adjusted for external advertising. Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2 4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Please note: travel costs to your contracted office will be at your own expense. Out of hours working From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible. In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation. Flexible Working - We are happy to discuss flexible working options at interview . Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Closing Date: 10 February 2026 Ref 7289 Save the Children UK is looking for a customer-focused individual with proven IT service desk and technical support experience to join as our Service & Support Analyst . Working closely with colleagues across the organisation to deliver high-quality, responsive digital, data and technology support, you'll play a crucial role in enabling teams to work efficiently and maximise impact for children. This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon . Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08 00, 09 00, or 10 00, with some variation within these times. About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As Service & Support Analyst , you will be a key member of the Digital, Data and Technology (DDaT) function, providing first and second-line support to colleagues across Save the Children UK. You will ensure that technology services are reliable, accessible and easy to use, helping staff to do their jobs effectively. You will troubleshoot incidents, fulfil service requests, work closely with suppliers and technical teams, and play an important role in improving service quality, user experience and operational efficiency. In this role, you will: Provide 1st and 2nd line IT support to colleagues, managing incidents and service requests in line with agreed SLAs and ITIL processes. Support the installation, configuration and maintenance of desktops, laptops, mobile devices, peripherals and software. Work with third-line teams and external suppliers to resolve technical issues and reduce repeat incidents through effective problem management. Take ownership of support tasks, contributing to continuous improvement of processes, documentation and knowledge bases. Deliver clear, customer-focused communication and hands-on IT support, including supporting senior leaders to ensure a seamless IT experience. Maintain accurate IT asset and software licence records and support the setup and delivery of IT services for internal events and programmes. About you As well as bringing strong technical support expertise, you'll be passionate about promoting a culture of internal customer focus and customer service through your role. To be successful, it is important that you have: Proven experience working in a 1st and/or 2nd line IT support role within an ITIL-based service environment. Strong technical knowledge of desktop and mobile hardware, operating systems, and modern workplace technologies, including Office 365 (user and resource administration, SharePoint site administration, Teams/Planner setup). Experience supporting and troubleshooting applications and user accounts, with experience in administering Active Directory. Experience in troubleshooting, repairing and upgrading hardware, including desktops, laptops and mobile devices. Network booting (PXE), SCCM and command line experience. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills, with the ability to prioritise workload, manage incidents effectively, and work collaboratively across teams. A proactive, improvement-focused mindset with a passion for technology and delivering a positive customer experience. Commitment to Save the Children's vision, mission and values. What we offer you: Working for a charity provides one of the best benefits there is a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Ways of Working: On-site - this role will be based at our office in Farringdon, London. This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon 5 days per week . Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08 00, 09 00, or 10 00, with some variation within these times. Out of hours working From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible. In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation. Flexible Working - We are happy to discuss flexible working options at interview . Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Jan 26, 2026
Full time
Closing Date: 10 February 2026 Ref 7289 Save the Children UK is looking for a customer-focused individual with proven IT service desk and technical support experience to join as our Service & Support Analyst . Working closely with colleagues across the organisation to deliver high-quality, responsive digital, data and technology support, you'll play a crucial role in enabling teams to work efficiently and maximise impact for children. This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon . Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08 00, 09 00, or 10 00, with some variation within these times. About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As Service & Support Analyst , you will be a key member of the Digital, Data and Technology (DDaT) function, providing first and second-line support to colleagues across Save the Children UK. You will ensure that technology services are reliable, accessible and easy to use, helping staff to do their jobs effectively. You will troubleshoot incidents, fulfil service requests, work closely with suppliers and technical teams, and play an important role in improving service quality, user experience and operational efficiency. In this role, you will: Provide 1st and 2nd line IT support to colleagues, managing incidents and service requests in line with agreed SLAs and ITIL processes. Support the installation, configuration and maintenance of desktops, laptops, mobile devices, peripherals and software. Work with third-line teams and external suppliers to resolve technical issues and reduce repeat incidents through effective problem management. Take ownership of support tasks, contributing to continuous improvement of processes, documentation and knowledge bases. Deliver clear, customer-focused communication and hands-on IT support, including supporting senior leaders to ensure a seamless IT experience. Maintain accurate IT asset and software licence records and support the setup and delivery of IT services for internal events and programmes. About you As well as bringing strong technical support expertise, you'll be passionate about promoting a culture of internal customer focus and customer service through your role. To be successful, it is important that you have: Proven experience working in a 1st and/or 2nd line IT support role within an ITIL-based service environment. Strong technical knowledge of desktop and mobile hardware, operating systems, and modern workplace technologies, including Office 365 (user and resource administration, SharePoint site administration, Teams/Planner setup). Experience supporting and troubleshooting applications and user accounts, with experience in administering Active Directory. Experience in troubleshooting, repairing and upgrading hardware, including desktops, laptops and mobile devices. Network booting (PXE), SCCM and command line experience. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills, with the ability to prioritise workload, manage incidents effectively, and work collaboratively across teams. A proactive, improvement-focused mindset with a passion for technology and delivering a positive customer experience. Commitment to Save the Children's vision, mission and values. What we offer you: Working for a charity provides one of the best benefits there is a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Ways of Working: On-site - this role will be based at our office in Farringdon, London. This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon 5 days per week . Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08 00, 09 00, or 10 00, with some variation within these times. Out of hours working From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible. In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation. Flexible Working - We are happy to discuss flexible working options at interview . Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Hybrid Farringdon, London/Home-based Closing Date: 20 October 2025 Ref 7172 Save the Children UK as an exciting opportunity for a part-time maternity cover role Senior Education Policy & Advocacy Adviser, to join our Global Outcomes Education Team. About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the Team Working as part of the Global Impact team, our Global Outcomes function catalyses positive change for children by driving influencing agendas and bringing knowledge, evidence, analysis and expertise to our partnerships, programmes and advocacy work. The Education Team works as part of the Global Save the Children movement and the wider sector to drive long lasting systems changes at the global and country levels. The team's purpose is to drive impact to deliver equitable rights (outcomes) in education for boys and girls through participatory, inclusive and collaborative thought leadership and technical expertise to influence financing, policy and practise. About the Role Working 3 days a week and reporting to the Head of Education, you will work closely across the teams in SCUK and the wider movement in line with our strategy and policies in our global education priorities. As a Senior Education Policy & Advocacy Advisor, you will provide global leadership within your area of expertise (Education) to shape and drive shared advocacy and impact agendas across Save the Children and the wider sector. You will develop and deliver high-quality policy and influencing strategies, fostering innovation and inclusivity and contributing to systemic change. In this role, you will build strategic relationships with key decision-makers, lead capacity strengthening for colleagues and partners, and champion equality, inclusion and the shifting power agenda. Key Accountabilities In this role, you will be responsible for: • Being our key representative in the Send My Friend to School coalition, including being an active member of its Policy and Parliamentary Working Group and potentially its Steering Group dependent on your experience. This the UK's global education coalition of international development NGOs and teachers' unions, bringing together young people, politicians, teachers, civil society and the media to campaign for quality education for all children across the globe. Its focus is to influence the UK Governments financing and policies related to global education. • Lead the movements influencing in support of the Global Partnership for Education replenishment campaign which aims to raise $5 billion from donors in 2026, as well as partner government commitments on domestic education financing. You will work closely with colleagues across the movement to influence their governments, as well as lead the work to ensure a significant pledge from the UK Government. • Provide global leadership in other areas of global education to shape and drive shared advocacy and impact agendas across Save the Children and the wider sector. This is an important time to take up this role. The UK Government has stated that it plans to deprioritise its work on global education as part of its significant aid cuts in 2027. The inspiring Send My Friend to School coalition has developed an impactful UK schools campaign, youth campaign champion network and strategic policy and advocacy approach aiming to protect the education aid budget. Similarly a successful replenishment campaign for the Global Partnership for Education is vital for maintaining multi-year, transformative investment into education systems. About You We are looking for someone with the following experience, competencies, and skills: • Strong track-record in designing and implementing successful influencing strategies with minimal supervision, drawing on analytical skills to identify political and other barriers to change and prioritise from the range of possible objectives and approaches. • Very high-level expertise in the global international development and child rights policy landscape and institutions, coupled with deep expertise in Education • Very strong oral and written communication skills, with the ability to tailor messaging to have resonance with and influence particular audiences. • Ability to network and represent Save the Children externally, including facilitating and speaking at high level events and meetings and doing media interviews • Strong track-record in policy analysis and development, with ability to draw on different sources of information and ideas from partners and children to generate relevant policy positions and solutions that will have cut through with target audiences. • Strategic thinker driven by impact and evidence, curious to keep up to date with new ideas and innovations, and sees the positive potential in change • Strong interpersonal skills, emotional intelligence, and authenticity that enable effective communication with different audiences • Collaborative team player capable of coaching, motivating and working through others to achieve outstanding results. • Effective convenor, creating synergy and maximizing collaboration • Proven ability to build external relationships and partnerships, and to influence decision-makers and policy specialists, including politicians and donors, and other key actors globally. What we offer you: Working for a charity provides one of the best benefits there is a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. • We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. • We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. Closing date: Midnight on 20th October 2025. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2 4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Please note: travel costs to your contracted office will be at your own expense. Flexible Working - We are happy to discuss flexible working options at interview. Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Oct 06, 2025
Full time
Hybrid Farringdon, London/Home-based Closing Date: 20 October 2025 Ref 7172 Save the Children UK as an exciting opportunity for a part-time maternity cover role Senior Education Policy & Advocacy Adviser, to join our Global Outcomes Education Team. About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the Team Working as part of the Global Impact team, our Global Outcomes function catalyses positive change for children by driving influencing agendas and bringing knowledge, evidence, analysis and expertise to our partnerships, programmes and advocacy work. The Education Team works as part of the Global Save the Children movement and the wider sector to drive long lasting systems changes at the global and country levels. The team's purpose is to drive impact to deliver equitable rights (outcomes) in education for boys and girls through participatory, inclusive and collaborative thought leadership and technical expertise to influence financing, policy and practise. About the Role Working 3 days a week and reporting to the Head of Education, you will work closely across the teams in SCUK and the wider movement in line with our strategy and policies in our global education priorities. As a Senior Education Policy & Advocacy Advisor, you will provide global leadership within your area of expertise (Education) to shape and drive shared advocacy and impact agendas across Save the Children and the wider sector. You will develop and deliver high-quality policy and influencing strategies, fostering innovation and inclusivity and contributing to systemic change. In this role, you will build strategic relationships with key decision-makers, lead capacity strengthening for colleagues and partners, and champion equality, inclusion and the shifting power agenda. Key Accountabilities In this role, you will be responsible for: • Being our key representative in the Send My Friend to School coalition, including being an active member of its Policy and Parliamentary Working Group and potentially its Steering Group dependent on your experience. This the UK's global education coalition of international development NGOs and teachers' unions, bringing together young people, politicians, teachers, civil society and the media to campaign for quality education for all children across the globe. Its focus is to influence the UK Governments financing and policies related to global education. • Lead the movements influencing in support of the Global Partnership for Education replenishment campaign which aims to raise $5 billion from donors in 2026, as well as partner government commitments on domestic education financing. You will work closely with colleagues across the movement to influence their governments, as well as lead the work to ensure a significant pledge from the UK Government. • Provide global leadership in other areas of global education to shape and drive shared advocacy and impact agendas across Save the Children and the wider sector. This is an important time to take up this role. The UK Government has stated that it plans to deprioritise its work on global education as part of its significant aid cuts in 2027. The inspiring Send My Friend to School coalition has developed an impactful UK schools campaign, youth campaign champion network and strategic policy and advocacy approach aiming to protect the education aid budget. Similarly a successful replenishment campaign for the Global Partnership for Education is vital for maintaining multi-year, transformative investment into education systems. About You We are looking for someone with the following experience, competencies, and skills: • Strong track-record in designing and implementing successful influencing strategies with minimal supervision, drawing on analytical skills to identify political and other barriers to change and prioritise from the range of possible objectives and approaches. • Very high-level expertise in the global international development and child rights policy landscape and institutions, coupled with deep expertise in Education • Very strong oral and written communication skills, with the ability to tailor messaging to have resonance with and influence particular audiences. • Ability to network and represent Save the Children externally, including facilitating and speaking at high level events and meetings and doing media interviews • Strong track-record in policy analysis and development, with ability to draw on different sources of information and ideas from partners and children to generate relevant policy positions and solutions that will have cut through with target audiences. • Strategic thinker driven by impact and evidence, curious to keep up to date with new ideas and innovations, and sees the positive potential in change • Strong interpersonal skills, emotional intelligence, and authenticity that enable effective communication with different audiences • Collaborative team player capable of coaching, motivating and working through others to achieve outstanding results. • Effective convenor, creating synergy and maximizing collaboration • Proven ability to build external relationships and partnerships, and to influence decision-makers and policy specialists, including politicians and donors, and other key actors globally. What we offer you: Working for a charity provides one of the best benefits there is a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. • We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. • We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. Closing date: Midnight on 20th October 2025. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2 4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Please note: travel costs to your contracted office will be at your own expense. Flexible Working - We are happy to discuss flexible working options at interview. Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Full time (flexible working options available) Fixed Term Contract 12 months Closing Date:10 October 2025 Ref 7176 Save the Children UK has an exciting opportunity for someone with proven experience in technology-driven transformation programmes to join as our Change Lead , where you will play a pivotal role in ensuring the successful adoption and embedding of Dotdigital as our new Customer Engagement Platform (CEP). About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As CEP Change Lead, you will be responsible for ensuring the organisation is ready for the transition to Dotdigital, focusing on business readiness, stakeholder engagement, training, communications, and cutover planning. You will assess the current state, define the future operating model, and lead the change strategy to support a smooth and successful go-live by March 2026. In this role, you will: • Conduct a current state assessment of supporter journey processes, stakeholder roles, and pain points, and define future state processes to enable marketer-led campaign delivery. • Develop and deliver the change strategy, roadmap, and business readiness plan aligned to the March 2026 go-live milestone. • Build and manage stakeholder engagement and communication plans, ensuring buy-in and alignment across marketing, fundraising, digital, supporter care, data, and technology teams. • Lead training needs analysis and deliver a tailored adoption plan, including role-based training, playbooks, and templates. • Own the cutover readiness plan, ensuring business continuity during transition and supporting UAT, pilot campaigns, and contingency planning. • Support business validation of data migration activities, ensuring quality, compliance, and stakeholder engagement throughout. About you Used to working with tight timelines with a delivery-focused approach, you'll be a strong advocate for user adoption and long-term embedding of new ways of working. To be successful, it is important that you have: • Proven experience as a Change Lead/Change Manager on technology-driven transformation programmes. • Strong knowledge of CRM, marketing automation, or supporter engagement platforms (experience with Salesforce/Dotdigital advantageous). • Excellent stakeholder management skills with experience engaging and influencing at all levels. • Strong communication and facilitation skills, with the ability to simplify complexity and translate technical change into business impact. • Experience in planning and delivering training programmes to support adoption. • Familiarity with data migration processes and business validation. • A solid understanding of cutover and go-live planning in large programmes. • Charity/NGO or fundraising sector experience desirable but not essential. • Commitment to Save the Children's vision, mission and values. What we offer you: Working for a charity provides one of the best benefits there is a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. • We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. • We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2 4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. For this role we anticipate there may be times where you'll be needed to be in the office more frequently in order to run workshops and facilitate sessions due to the nature of the role. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Please note: travel costs to your contracted office will be at your own expense. Flexible Working - We are happy to discuss flexible working options at interview. Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Oct 03, 2025
Full time
Full time (flexible working options available) Fixed Term Contract 12 months Closing Date:10 October 2025 Ref 7176 Save the Children UK has an exciting opportunity for someone with proven experience in technology-driven transformation programmes to join as our Change Lead , where you will play a pivotal role in ensuring the successful adoption and embedding of Dotdigital as our new Customer Engagement Platform (CEP). About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As CEP Change Lead, you will be responsible for ensuring the organisation is ready for the transition to Dotdigital, focusing on business readiness, stakeholder engagement, training, communications, and cutover planning. You will assess the current state, define the future operating model, and lead the change strategy to support a smooth and successful go-live by March 2026. In this role, you will: • Conduct a current state assessment of supporter journey processes, stakeholder roles, and pain points, and define future state processes to enable marketer-led campaign delivery. • Develop and deliver the change strategy, roadmap, and business readiness plan aligned to the March 2026 go-live milestone. • Build and manage stakeholder engagement and communication plans, ensuring buy-in and alignment across marketing, fundraising, digital, supporter care, data, and technology teams. • Lead training needs analysis and deliver a tailored adoption plan, including role-based training, playbooks, and templates. • Own the cutover readiness plan, ensuring business continuity during transition and supporting UAT, pilot campaigns, and contingency planning. • Support business validation of data migration activities, ensuring quality, compliance, and stakeholder engagement throughout. About you Used to working with tight timelines with a delivery-focused approach, you'll be a strong advocate for user adoption and long-term embedding of new ways of working. To be successful, it is important that you have: • Proven experience as a Change Lead/Change Manager on technology-driven transformation programmes. • Strong knowledge of CRM, marketing automation, or supporter engagement platforms (experience with Salesforce/Dotdigital advantageous). • Excellent stakeholder management skills with experience engaging and influencing at all levels. • Strong communication and facilitation skills, with the ability to simplify complexity and translate technical change into business impact. • Experience in planning and delivering training programmes to support adoption. • Familiarity with data migration processes and business validation. • A solid understanding of cutover and go-live planning in large programmes. • Charity/NGO or fundraising sector experience desirable but not essential. • Commitment to Save the Children's vision, mission and values. What we offer you: Working for a charity provides one of the best benefits there is a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. • We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. • We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2 4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. For this role we anticipate there may be times where you'll be needed to be in the office more frequently in order to run workshops and facilitate sessions due to the nature of the role. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Please note: travel costs to your contracted office will be at your own expense. Flexible Working - We are happy to discuss flexible working options at interview. Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
