OCC Computer Personnel

12 job(s) at OCC Computer Personnel

OCC Computer Personnel
Oct 14, 2025
Full time
2nd Line IT Engineer Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. T ech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re looking for someone with solid patching experience , you ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an early and late shift pattern. Due to the nature of the work, candidates must hold active or previous SC Clearance , or be willing to obtain it if successful. For more info pls get in touch.
OCC Computer Personnel
Oct 14, 2025
Full time
IT Service Desk Manager - ITIL Experienced IT Service Desk Manager to lead the IT service desk team to deliver exceptional IT support to end-users via effective and efficient handling of IT incidents & requests. Whilst maintaining the systems health and security posture via regular maintenance and patching activities. ITIL V4, CompTIA certification (A+/Network/Security) would be advantageous and having worked in an MSP environment. You will be instrumental in managing a small team of approx. 6 and help build out the team for future growth. You will be involved in mentoring, coaching team members for professional growth, looking at performance and continuous improvement. As the business expands you will be involved in resource and capacity planning of the service desk to ensure adequate skills and shift coverage are always available. Monitor ticket queues and ensure SLAs are exceeded Evaluate and recommend service desk tools, technologies, and ways of working to improve service management, ensuring optimal use of existing IT Service Management & Service Desk tools. Analyse Service Desk metrics to identify trends and improve performance, reporting findings to the Service Operations Management team to support collaborative continual improvement of the Service management offerings Track customer satisfaction relating to resolved Service Desk tickets and, where required, contact end-users directly to improve customer satisfaction. Prioritise the ongoing NOC health monitoring, maintain patch compliance lisaing with Change Management & customer facing functions Liase with Security Ops to ensure vulnerability management tools are available and configured to support operational requirements Generate patch status reports at least monthly and escalate exceptions or delays promptly Ensure minimal downtime and service disruption during patch deployment. Manage Patch exceptions and mitigations. Collaborate with Transition Management to facilitate the transition of new services and processes into operational use. Contribute to the planning, execution, and monitoring of transition projects to ensure they meet predefined objectives and integrate effectively with existing services, processes, and operational standards. The client is looking for someone personable, proactive who is passionate about IT Service Management, ITIL focused with a successful track record in motivating, leading a team. Someone who can help improve performance, who can help grow the team. Stoke on Trent Office, Permanent, Full Time
OCC Computer Personnel
Oct 14, 2025
Full time
Junior Cloud Infrastructure Support Engineer Junior Cloud Engineer providing 1st and 2nd line cloud support to join an amazing MSP working with end clients supporting cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Would suit someone from an IT Support, Infrastructure, or cloud-focused role either having done an internships or entry-level role. Skills include - a foundation in infrastructure - Virtual machines / compute resources, Networking (DNS, VPNs, subnets, firewalls, load balancers), Storage solutions (blob/object storage, file shares), Identity and access management (IAM, Active Directory, Azure AD, etc.) You will act as an initial point of contact for cloud-related support requests via phone, email, chat, or ticketing systems. Providing First and Second Line Cloud Support, diagnose and resolve common issues related to cloud infrastructure, services, and connectivity, Incident Management & Escalation, Log, categorize, and prioritize Incidents and Service Requests accurately and escalate complex or unresolved issues to senior engineers or relevant resolver groups while ensuring detailed documentation. Working in a small, cross functional teams to ensure the reliable and efficient delivery of cloud support services aligned with business needs and service level expectations. Act as an escalation point within the support framework troubleshooting and resolving complex incidents and service requests related to cloud platforms, infrastructure, and services (e.g., IaaS, PaaS, SaaS) to support end users and first-line engineers. The role involves collaborating with internal teams and third-party cloud vendors to ensure timely resolution. Resolving high-priority incidents within SLA. Cloud Service Monitoring Monitor the health and performance of cloud services using tools such as CloudWatch, Azure Monitor, or GCP Operations Suite. Support regular checks and health assessments of cloud-based resources and report anomalies. Documentation and Knowledge Sharing Vendor & Third-Party Coordination - liaise with cloud service providers and third-party vendors for technical support when required, Track and follow up on outstanding vendor tickets to ensure timely resolution. Experience using ticketing and monitoring systems (e.g., ServiceNow, Jira, Datadog, Azure Monitor, CloudWatch) Understanding of ITIL principles and incident management workflows 36 hours per week - on a late and early shift pattern Out-of-Hours Incident Support Stoke on Trent Office Permanent, Full Time
OCC Computer Personnel Stoke-on-trent, Staffordshire
Oct 08, 2025
Full time
Junior IT Analyst / IT Field Engineer - Infrastructure, Networking We're looking for a proactive, motivated Junior Analyst / IT Field Engineer with hands-on commercial working experience IT infrastructure, networking, LAN/WAN, switches, firewalls and ideally training in Cisco or working towards a CCNA or similar. You will have a real passion for IT and learning. The role is within a small, talented team who will guide and assist you. You will work out in the field and office-based in Stoke, so you MUST be able to drive & have your own vehicle. This opportunity gives you exposure across supporting office setups, infrastructure upgrades and networking projects. You will be assisting with IT integration during acquisitions ensuring smooth transitions, contributing to the ongoing maintenance, and monitoring of IT systems. Our client is looking for someone proactive, eager to learn and looking expand their IT experience. Due to the nature of the work, access to your own vehicle and driving license is essential. Expenses petrol / overnight stays and meals are all covered by the client. This is an exciting, varied, fast paced role within a well-established very successful growing organisation, with offices in Stoke-on-Trent at the heart of IT operations. Fantastic opportunity to join a company that continues to go from strengh to strengh, offering genuine career progression and supportive environment for growth. For more info pls get in touch.
OCC Computer Personnel Newcastle, Staffordshire
Oct 08, 2025
Full time
Junior IT Analyst / IT Field Engineer - Infrastructure, Networking We re looking for a proactive, motivated Junior Analyst / IT Field Engineer with hands-on commercial working experience IT infrastructure, networking, LAN/WAN, switches, firewalls and ideally training in Cisco or working towards a CCNA or similar. You will have a real passion for IT and learning. The role is within a small, talented team who will guide and assist you. You will work out in the field and office-based in Stoke, so you MUST be able to drive & have your own vehicle. This opportunity gives you exposure across supporting office setups, infrastructure upgrades and networking projects. You will be assisting with IT integration during acquisitions ensuring smooth transitions, contributing to the ongoing maintenance, and monitoring of IT systems. Our client is looking for someone proactive, eager to learn and looking expand their IT experience. Due to the nature of the work, access to your own vehicle and driving license is essential. Expenses petrol / overnight stays and meals are all covered by the client. This is an exciting, varied, fast paced role within a well-established very successful growing organisation, with offices in Stoke-on-Trent at the heart of IT operations. Fantastic opportunity to join a company that continues to go from strengh to strengh, offering genuine career progression and supportive environment for growth. For more info pls get in touch.
OCC Computer Personnel City, Manchester
Oct 08, 2025
Full time
Our client has an exciting new opportunity for a Quantity Surveyor their team in the UK. This position will be based in their Stockport office supporting a number of Energy, Power & Renewable projects - including sites in the North West. They are a leading international provider of innovative Mechanical, Electrical and Instrumentation Engineering Solutions. Their core sectors are Energy, Power and Renewables, Pharma, Food & Beverage, and Data Centres. They provide best in class contracting solutions with in-house, flexible resources capable of delivering a personable and consistent service to their customers. Over the past 40 years, they have delivered projects for Irish and multinational clients across the globe. They are currently expanding significantly, and are delivering large scale projects across Ireland, the UK, Germany, Denmark and Sweden. They recognise that continued business success depends on their commitment to and development of their people. They are determined to create a diverse and equal workforce and to ensure their company appeals to the best and brightest people. They wish for all employees to realise their full potential and have the opportunity to grow and develop during their career. They are also working continuously to promote a culture of positive wellbeing through their wellbeing programmes and supports to employees and their families through their Employee Assistance Programme and the Lighthouse Club. Key Responsibilities Management and ownership of the commercial and contractual requirements through the life cycle of the project. Responsibility for interface Client Commercial/Contract Team. Project Procurement including Sub-contractors. Conduct cost and risk analysis. Review all incoming correspondence from Employers, Design Team and /or subcontractors, to identify contractually critical items and to initiate replies. Manage commercial aspects of subcontractors. Provide project costing, margin & cashflow reports. Manage project change order procedures and agree costs with client. Knowledge, Skills & Experience Suitable Candidates must have a 3rd level qualification in Construction Economics / Quantity Surveying and a minimum of 18 months experience working as a Surveyor. Excellent oral and written communication skills. Previous experience working in the electrical/mechanical field. Ability to prioritise workload according to deadlines together with a high attention to detail. Ability to influence colleagues at all levels. Enjoy working as part of a high performing team. Why Work with Them 23 days annual leave Company Pension contributions, Life and Disability cover Private Health Insurance contribution Educational Assistance, CPD, Chartership supports and upskilling opportunities Opportunities for international assignments to work on one of their European projects in Sweden, Denmark, or Germany.
OCC Computer Personnel
Oct 07, 2025
Full time
Cyber Essentials - Information Security Assurance Compliance Analyst - Staffordshire Do you love security, assurance, compliance, and auditing? A brand-new role for an experienced Info Security Compliance Assurance to join a small, growing team. An exciting time to join, starting from scratch, lots of scope and room for development plus the opportunity to influence. If you want to make a real impact by strengthening security, protecting data, and driving compliance across an organisation, this role is for you. This role will give you the autonomy to bring your experience on-board and be the main POC for assurance and compliance within the organisation, you'll be the go to for audits, assessments and compliance checks. Keeping policies and Cyber Risk Register up to date, ensuring that all sites in scope adhere, find any gaps and work on the solutions. You will also lead on third-party supply chain reviews, prepare the business for certifications, and run engaging training sessions to keep compliance front of mind! You'll manage penetration testing with external providers, support IT audits, and investigations, and work closely with internal teams to identify and close compliance gaps. Ideally experience in OT - Operational technology environments. In addition to reviewing IT, OT and Cloud platforms. We're looking for someone with solid experience in assurance, compliance, or audit, with strong knowledge of UK data protection including GDPR. Familiarity with frameworks NIST or Cyber Essentials is essential, along with a sharp eye for detail and the confidence to influence change across teams. This is a brilliant opportunity to join a business that truly values security and compliance. You will be able to put your own mark on the role globally, and this will also give you opportunities to work on other exciting projects, this role will give you the room you need to develop but also be an influence in the organisation. For more info please get in touch.
OCC Computer Personnel
Oct 07, 2025
Full time
IT Security Engineer / Cyber Security Engineer Amazing opportunity for growth and success to join an experienced Information Security team. You will be responsible for ensuring the correct level of security integrity to protect systems, information, personal data and people from cyber-attacks and unauthorised access! The role is a real mix of exciting projects and BAU and you really can make the role your own. Someone who is proactive, likes to get stuck in and likes to see things to completion. Previous end to end experience in cyber security would be preferred. A good all-rounder who has now specialised in IT and Cyber security. Hands on Cyber Security ensuring the security and resilience of IT systems. Working with the wider business to support existing and new projects for infrastructure, application, and operations teams to ensure existing systems are improved and new systems are implemented to continuously improve our security posture. Working on design and architecture. You will lead and support IT security projects, ensuring secure, timely, and effective project delivery. The client would like someone with NIST and Cyber Essentials. Strong knowledge of network security, endpoint protection, and threat detection/protection. Always staying one step ahead, investigating cybersecurity tools to ensure strong, up-to-date defences across on-prem, cloud AWS and SaaS environments. The role is office based in Staffordshire and the client offer a lovely collaborative working environment. You will receive continuous training and development, be able to see projects through end to end.
OCC Computer Personnel
Oct 04, 2025
Full time
Field Engineer (Infrastructure, Networking) Stoke on Trent office / UK We re looking for an experienced hands-on IT Field Engineer with strong IT infrastructure support, networking LAN/WAN, Cisco switches, firewalls and wireless technologies experience for an amazing client. This is an exciting, varied, and fast paced role. You will be working for a leading organisation with offices in Stoke on Trent at the heart of IT operations, maintaining and deploying network, hardware, and AV systems across all UK offices. Your work will ensure seamless IT infrastructure during office refits, relocations, and acquisitions . You ll handle installation, configuration, and maintenance of equipment including MFDs, wireless access points, Cisco switches, firewalls, and AV systems. You ll troubleshoot and optimise network performance, implement consistent standards, and support firewall setups and network segmentation. This role also gives you the chance to lead IT setup for mergers and acquisitions , ensuring smooth integration of new offices and systems. This would suit someone who likes being out and about, a mix of nationwide travel for project work and the remainder of the time in the Stoke office, focusing on continuous improvement, monitoring, and maintenance of IT infrastructure. Expenses petrol / overnight stays, and meals are all covered by the client. Driving licence required. For more information, please get in touch.
OCC Computer Personnel
Oct 04, 2025
Full time
Operations Director Onshore Wind (Renewable O&M) Our client is a market-leading provider of Operations & Maintenance services in the Onshore Wind sector . With a strong pipeline of projects and ambitious growth plans, they are seeking an Operations Director to lead the delivery of complex, high-value O&M projects and drive operational excellence across their portfolio. The Role As Operations Director, you will take full ownership of O&M activities within the onshore renewable sector, with responsibility for the end-to-end management of turbine and blade maintenance operations . This is a senior leadership role where you will be instrumental in shaping strategy, building high-performing teams, and ensuring best-in-class service for clients. What s on Offer Highly competitive salary + performance bonus Clear career progression with a defined leadership pathway Flexible remote working , with only 1 2 days per month in the office A company culture that values your expertise and encourages you to make a real impact Key Responsibilities Develop and implement an operational strategy aligned with business goals Lead and inspire teams of technicians and engineers to deliver excellence Ensure strict adherence to health & safety regulations and SOPs Act as a key client-facing leader , managing and strengthening relationships Oversee project delivery to ensure work is completed on time, within budget, and to the highest quality standards Drive continuous improvement across all operational areas About You 8+ years experience leading complex operational teams, ideally within renewable energy Proven track record in onshore wind operations & maintenance Strong commercial awareness and budget management expertise In-depth knowledge of Health & Safety compliance Bachelor s degree (or equivalent) in a relevant discipline
OCC Computer Personnel
Oct 03, 2025
Full time
Cloud Infrastructure Engineer Stoke on Trent (AWS, Azure, GCP) Infrastructure Cloud Engineer with 2-3 years experience with Cloud platforms, our client is flexible around AWS, Azure, or GCP. You will have Infrastructure as Code (IaC), Terraform, CloudFormation, or ARM templates. This would suit an experienced engineer with Linux/Unix or Windows server administration in a cloud or virtualised environment with basic networking (VPCs, subnets, routing, firewalls, VPNs) in a cloud context. Familiarity with CI/CD pipelines and DevOps is desired. My client would be looking for someone with scripting langs Python, Bash, or PowerShell for automation. Understanding monitoring tools, logging tools such as CloudWatch, Azure Monitor, Stackdriver or similar. This is to join a highly talented growing team in Stoke on Trent, supporting exciting projects and delivering secure, scalable, and cost-effective solutions to end clients. You ll help design, implement, and maintain cloud infrastructure across public and hybrid environments, using Infrastructure-as-Code tools. The role also involves monitoring for performance, availability, and security, as well as assisting with incident response and troubleshooting. Collaboration is key, and you ll work with engineers and architects to create reusable templates, drive automation, and support cost optimisation. This is a great opportunity to take the next step in your career, working on high-security projects in a collaborative environment. For more info pls get in touch.
OCC Computer Personnel
Sep 22, 2025
Full time
IT Analyst / IT Engineer / Stoke on Trent office / Field work, nationwide UK Looking for an experienced, technical, hands on IT Analyst with strong engineering skills who is happy to work in the office and travel across the UK. This is an exciting opportunity for an amazing client who is growing. You will assist them on their journey by helping with aquisitions, a seamless IT infrastructure, helping with office refits, refurbs so a varied and exciting role. You will have strong IT infrastructure support, networking experience with LAN/WAN, Cisco switches, firewalls and wireless tech. You will join a small team maintaining and deploying network, hardware, and AV systems across UK offices. This would suit a strong communicator, who likes working in a team collaboratively but also very capable of working independently, who is proactive and like variety. You'll be responsible for hardware, the installation, configuration, and maintenance of equipment including MFDs, wireless access points, Cisco switches, firewalls, and AV systems. Troubleshooting, optimising network performance, implementing standards, and supporting firewall setups and network segmentation. This would suit someone who likes variety, a blend of office work in Stoke or being on the road visiting other office. Your must be able to drive and have your own vehicle. Nationwide travel - Expenses petrol / overnight stays, and meals are all covered by the client. Driving licence mandatory and live close to the Stoke offices. For more information, please get in touch.