Vox Network Consultants

Job Title: Housing Officer Location: West London (Office-Based) Rate: 29 per hour (Umbrella) Contract: 3-Month Ongoing Contract About the Role We are currently recruiting for an experienced Housing Officer to join a busy housing service in West London . This is an office-based role offering a 3-month ongoing contract, ideal for a confident professional who can hit the ground running. Key Responsibilities Manage a designated patch of general needs and/or temporary accommodation properties Deliver a high-quality, customer-focused housing management service Handle tenancy management matters including rent arrears, ASB, complaints, and breaches of tenancy Carry out investigations and take appropriate enforcement action where required Work closely with internal teams and external agencies to resolve housing issues Ensure compliance with housing legislation, policies, and procedures Maintain accurate records and case notes using housing management systems Essential Requirements Proven experience working as a Housing Officer Strong knowledge of housing management, tenancy law, and best practice Experience managing ASB cases and tenancy enforcement Excellent communication, negotiation, and organisational skills Ability to work effectively in a fast-paced, office-based environment Available for an immediate or short-notice start How to Apply If you are an experienced Housing Officer looking for your next contract opportunity in West London, please apply with your CV for immediate consideration.

PENSIONS ADVISOR Are you an experienced Pensions Advisor seeking a role that offers flexibility and a competitive rate? Look no further. This role provides an excellent chance to utilise your expertise in a dynamic and supportive environment. Role Overview: This position is a 3 to 6 month ongoing contract with a competitive rate of 27 per hour (umbrella). The role offers both part-time and full-time options, with a hybrid working arrangement that requires occasional office attendance. This flexibility allows you to maintain a healthy work-life balance while contributing to meaningful work. Key Responsibilities: - Calculate and verify redundancy payments. For early retirements, provide essential data to the pensions administrator to facilitate accurate pension benefit calculations and employer cost assessments. Liaise with relevant parties to ensure timely and precise information delivery. - Advise the pensions administrator on pay calculations related to child-related absences, sickness, strikes, and leaves of absence. Perform and verify these calculations as needed. - Ensure new employers or admitted bodies are accurately and promptly integrated into the Fund. - Control, monitor, and reconcile LGPS employee and employer contributions for employing and admitted bodies, schools, and academies with external payroll providers. Address and resolve any discrepancies. - Ensure employers and their payroll administrators correctly manage AVC deductions, providing necessary information to AVC schemes and members in a timely and accurate manner. Skills and Experience Required: - Proven experience in pension administration, particularly within the Local Government Pension Scheme (LGPS) is highly desirable. - Strong analytical skills with the ability to perform and verify complex calculations accurately. - Excellent communication skills to liaise effectively with various stakeholders. - Attention to detail and a commitment to delivering high-quality work. - Ability to work independently and manage multiple tasks efficiently. This role is perfect for a dedicated professional looking to make a significant impact within a reputable organisation. If you possess the required skills and experience, this could be the ideal next step in your career.

Band 4 Multi-Skilled Operative (Plumber) West London 22.57 per hour (Umbrella) Ongoing Contract The Opportunity A leading healthcare organisation is looking to appoint a Multi-Skilled Operative (Plumber) to join its Estates team, supporting a diverse portfolio of sites across West London. This is an excellent opportunity for an experienced plumber looking for a varied role within a large and complex estate, carrying out both reactive and planned maintenance works while developing additional multi-trade skills. What You'll Be Doing Carrying out reactive repairs and planned preventative maintenance on plumbing and heating systems Diagnosing faults and undertaking repairs to mechanical and building services equipment Completing minor installation and maintenance works Supporting the maintenance of hot and cold water systems Working alongside contractors and other engineering trades Recording maintenance activities and ensuring compliance with statutory requirements Travelling between sites as required Participating in the out-of-hours on-call rota when required What We're Looking For NVQ Level 2, City & Guilds, apprenticeship, or equivalent plumbing qualification Experience working on plumbing and heating systems Strong fault-finding and problem-solving skills Good communication skills and a proactive approach Ability to work independently and as part of a team Full UK driving licence Experience within healthcare, commercial, or large estates environments desirable What's on Offer 22.57 per hour (Umbrella) Ongoing contract Diverse and varied workload Opportunity to develop wider maintenance skills Supportive and professional engineering team

Revenues & Benefits Systems Officer Location: Surrey Rate: 28.80 per hour (Umbrella) Hours: Full-time, 36 hours per week Working Pattern: Monday to Friday Contract: Office-based initially, with potential for hybrid working following a successful induction period About the Role : An excellent opportunity has arisen for an experienced Benefits professional looking to take the next step in their career and move into a more technical, systems-focused role. We are seeking a Revenues & Benefits Systems Officer with significant experience in Housing Benefits and Council Tax Reduction administration who is ready to apply their operational expertise to the maintenance, development, and enhancement of a Revenues & Benefits system environment. This role is ideal for someone who understands Benefits assessment processes and legislation and is keen to develop specialist systems knowledge while supporting service delivery, compliance, and continuous improvement. Key Responsibilities Support the effective maintenance, development, and administration of the Revenues & Benefits system (Academy). Assist in delivering a high-quality systems support service that enables statutory and legal obligations to be met. Develop and maintain a detailed understanding of Academy functionality and system operations. Manage regular data updates and ensure reports are produced in line with business requirements. Support system testing, upgrades, enhancements, and the resolution of day-to-day system issues. Produce ad hoc reports and undertake system configuration changes as required. Assist with statutory returns, including subsidy work, and liaise with external auditors where necessary. Create, review, and maintain procedure manuals and system documentation. Provide advice and support to colleagues regarding system functionality, reporting, and upgrades. Work collaboratively with operational teams, IT colleagues, and external suppliers to maximise system performance and efficiency. About You To be successful in this role, you will have: Significant experience in Benefits assessment, including Housing Benefit and Council Tax Reduction. Strong knowledge of Benefits legislation, operational processes, and workflows. Excellent analytical and problem-solving skills. Good working knowledge of Microsoft Excel, including lookups, pivot tables, and data manipulation. The ability to communicate effectively with both technical and non-technical stakeholders. A proactive approach and a willingness to learn new systems and technical skills. Desirable ExperienceExperience or knowledge of any of the following would be advantageous: Academy Revenues & Benefits system QBF SQL CAKE / HBAP Quality Assurance processes Benefits Appeals End-of-Year processing Subsidy and statutory returns If you are an experienced Benefits professional looking to broaden your career into systems administration and development, we would love to hear from you.

Job Title: Billing and Recovery Officer Working Hours: 37 hours per week Location: North Northamptonshire (Ideally Hybrid or can offer fully Remote) Pay Rate: 24.20 p/hr (umbrella) Assignment Duration: 3 months temporary About the Role: Join our dynamic team in North Northamptonshire as a Billing and Recovery Officer. You'll play a key role in ensuring accurate billing and efficient recovery of outstanding payments. This role offers the flexibility of hybrid or remote working, making it ideal for professionals seeking work-life balance. Key Responsibilities: Issue invoices and monitor payments for council services. Proactively manage and recover outstanding debts. Liaise with customers to resolve billing queries professionally and efficiently. Maintain accurate records and ensure compliance with financial regulations. Support continuous improvement initiatives within the billing and recovery process. About You: Experience in billing, debt recovery, or a similar financial role. Must have experience working in a housing association or council Strong attention to detail and organisational abilities. Proficiency in using financial systems, academy and Microsoft Office tools. Self-motivated with the ability to work independently and as part of a team. If you are interested in this position AND meet the requirements, APPLY NOW!

Job Title: Housing Resolution Officer Location: North London Contract: 3 to 6 months ongoing contract, Full-time, 35 hours min per week Working Pattern: Hybrid (3 days WFH, 2 days in office after training) 22.01 per hour umbrella About the Role We are recruiting a Housing Resolution Officer to join a busy Customer Service Call Centre . This role is at the front line of supporting residents, answering a wide range of council-wide enquiries over the phone, with a particular focus on housing and repairs. This is a fast-paced environment where positivity, professionalism, and strong customer service skills are essential. Key Responsibilities Handle inbound calls from residents, resolving housing and council-wide enquiries. Provide high-quality customer service, ensuring every call is dealt with efficiently and professionally. Work to performance and quality standards in a busy call centre environment. Use housing systems (Northgate knowledge preferred but not essential). Accurately log calls and update case management systems. Promote a positive and proactive attitude in all resident interactions. Requirements Previous experience working in a call centre or customer service environment . Strong communication and customer service skills. Experience in housing repairs enquiries is highly desirable. Knowledge of Northgate Housing System preferred (or experience using similar housing systems). Ability to work in a fast-paced office environment , meeting KPIs and service targets. Training & Working Arrangements Comprehensive 2-week training programme (classroom-based and shadowing, both in office and at home). Flexible hybrid model after training: 3 days working from home, 2 days in office . PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.