Vox Network Consultants

Homelessness Prevention & Solutions Officer Location: North West London Rate: 28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other parties to prevent homelessness and sustain accommodation. Explore a range of housing options including private rented sector accommodation, supported housing, and alternative housing solutions. Support households to secure and sustain suitable accommodation. Provide advice and assistance on housing rights, homelessness legislation, welfare benefits, and tenancy sustainment. Prepare detailed case records, decision letters, and statutory documentation. Manage complex homelessness cases, including those subject to legal challenge, judicial review, and Ombudsman enquiries. Requirements Previous experience working within Homelessness Prevention, Housing Options, or Housing Needs. Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and associated legislation. Experience conducting statutory homelessness assessments and issuing housing decisions. Ability to manage complex and sensitive cases. Excellent negotiation, communication, and problem-solving skills. Experience working within a Local Authority housing environment is highly desirable. Knowledge of welfare benefits, tenancy sustainment, and housing pathways. If you have experience in homelessness prevention and housing options and are looking for your next contract opportunity, we would like to hear from you.

Job Title: Homeownership Services Officer Location: Bracknell (Hybrid Working) Permanent Vacancy 36,986 per annum Hours: Full-time, Monday to Friday About the Role We are currently recruiting for an experienced Homeownership Services Officer to join a Local Authority in Bracknell on a hybrid working basis. This is an excellent opportunity for someone with strong leasehold and homeownership experience to support the delivery of a high-quality service to residents. Key Responsibilities Manage a portfolio of leasehold and shared ownership properties Provide advice and support to homeowners on service charges, leases, and related queries Handle enquiries relating to resales, staircasing, and Right to Buy/Right to Acquire Investigate and resolve complex customer queries and complaints Work closely with internal teams including finance, legal, and property services Ensure compliance with relevant legislation and policies Requirements Previous experience in a homeownership or leasehold services role within a Local Authority or Housing Association Strong knowledge of leasehold legislation and service charges Excellent communication and customer service skills Ability to manage a busy caseload independently PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.

Job Title: Category Manager Rate: 400 per day (Umbrella) Contract: 6-month ongoing contract Location: South East London Overview We are seeking an experienced Category Manager to join a forward-thinking local authority, supporting the delivery of high-value, complex procurement activity. This is a great opportunity for a senior commercial professional to play a key role in shaping procurement strategy and delivering both value for money and social value outcomes. Key Responsibilities Reporting to the Category Lead, you will be responsible for: Providing senior-level commercial advice to support the Council in achieving its corporate objectives. Working in partnership with internal departments as a strategic adviser on complex, high-risk, and high-value procurement activities. Leading and managing procurement projects of significant complexity, ensuring delivery of best value and social value outcomes. Providing expert technical advice, guidance, and constructive challenge across all stages of the procurement process. Managing relationships with third-party partners and stakeholders to ensure risks are identified, managed, and mitigated effectively. Safeguarding successful delivery of procurement outcomes through robust governance and risk management. Key Skills & Experience Proven experience in public sector or local authority procurement. Must be MCIPS QUALIFIED Strong knowledge of UK public procurement regulations. Experience managing complex, high-value procurement projects. PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.

Job Title: Billing and Recovery Officer Working Hours: 37 hours per week Location: North Northamptonshire (Ideally Hybrid or can offer fully Remote) Pay Rate: 24.20 p/hr (umbrella) Assignment Duration: 3 months temporary About the Role: Join our dynamic team in North Northamptonshire as a Billing and Recovery Officer. You'll play a key role in ensuring accurate billing and efficient recovery of outstanding payments. This role offers the flexibility of hybrid or remote working, making it ideal for professionals seeking work-life balance. Key Responsibilities: Issue invoices and monitor payments for council services. Proactively manage and recover outstanding debts. Liaise with customers to resolve billing queries professionally and efficiently. Maintain accurate records and ensure compliance with financial regulations. Support continuous improvement initiatives within the billing and recovery process. About You: Experience in billing, debt recovery, or a similar financial role. Must have experience working in a housing association or council Strong attention to detail and organisational abilities. Proficiency in using financial systems, academy and Microsoft Office tools. Self-motivated with the ability to work independently and as part of a team. If you are interested in this position AND meet the requirements, APPLY NOW!

Job Title: Housing Resolution Officer Location: North London Contract: 3 to 6 months ongoing contract, Full-time, 35 hours min per week Working Pattern: Hybrid (3 days WFH, 2 days in office after training) 22.01 per hour umbrella About the Role We are recruiting a Housing Resolution Officer to join a busy Customer Service Call Centre . This role is at the front line of supporting residents, answering a wide range of council-wide enquiries over the phone, with a particular focus on housing and repairs. This is a fast-paced environment where positivity, professionalism, and strong customer service skills are essential. Key Responsibilities Handle inbound calls from residents, resolving housing and council-wide enquiries. Provide high-quality customer service, ensuring every call is dealt with efficiently and professionally. Work to performance and quality standards in a busy call centre environment. Use housing systems (Northgate knowledge preferred but not essential). Accurately log calls and update case management systems. Promote a positive and proactive attitude in all resident interactions. Requirements Previous experience working in a call centre or customer service environment . Strong communication and customer service skills. Experience in housing repairs enquiries is highly desirable. Knowledge of Northgate Housing System preferred (or experience using similar housing systems). Ability to work in a fast-paced office environment , meeting KPIs and service targets. Training & Working Arrangements Comprehensive 2-week training programme (classroom-based and shadowing, both in office and at home). Flexible hybrid model after training: 3 days working from home, 2 days in office . PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.