Vox Network Consultants

Job Title: Billing and Recovery Officer Working Hours: 37 hours per week Location: North Northamptonshire (Ideally Hybrid or can offer fully Remote) Pay Rate: 24.20 p/hr (umbrella) Assignment Duration: 3 months temporary About the Role: Join our dynamic team in North Northamptonshire as a Billing and Recovery Officer. You'll play a key role in ensuring accurate billing and efficient recovery of outstanding payments. This role offers the flexibility of hybrid or remote working, making it ideal for professionals seeking work-life balance. Key Responsibilities: Issue invoices and monitor payments for council services. Proactively manage and recover outstanding debts. Liaise with customers to resolve billing queries professionally and efficiently. Maintain accurate records and ensure compliance with financial regulations. Support continuous improvement initiatives within the billing and recovery process. About You: Experience in billing, debt recovery, or a similar financial role. Must have experience working in a housing association or council Strong attention to detail and organisational abilities. Proficiency in using financial systems, academy and Microsoft Office tools. Self-motivated with the ability to work independently and as part of a team. If you are interested in this position AND meet the requirements, APPLY NOW!

Repairs Resolution Officer South East London 3 to 6 month ongoing contract (3-4 days onsite) 25.96 p/hr umbrella Role Purpose Act as the first point of contact for residents contacting the council via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service. Responsibilities To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer. To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted Requirements Previous experience of working in a Contact Centre managing high call volumes Experience responding to Stage 1 complaints and members enquiries Basic knowledge of building maintenance Administration experience within a Repairs environment Experience working with Housing Association or Councils If you are interested in this position AND meet the requirements, APPLY NOW!

Temporary Accommodation Officer South East London 3 to 6 month ongoing contract Mon to Fri 9am to 5pm 209.68 per day umbrella Responsibilities Leading on Temporary Accommodation complaints and members enquiries Liaising with managing agents and internal colleagues to ensure suitability of Temporary Accommodation Working closely with our team of property inspectors to drive up the quality of Temporary Accommodation Providing excellent customer service to our residents Requirements Achieve appraisal targets, service outcomes and outputs as agreed with your line manager Experienced in dealing with complaints relating to Temporary Accommodation Ability to work as a first point of contact for service users Excellent attention to detail Experience working in a housing association or council is ESSENTIAL If you are interested in this position AND meet the requirements, APPLY NOW!

Job Title: Housing Resolution Officer Location: North London Contract: 3 to 6 months ongoing contract, Full-time, 35 hours min per week Working Pattern: Hybrid (3 days WFH, 2 days in office after training) 22.01 per hour umbrella About the Role We are recruiting a Housing Resolution Officer to join a busy Customer Service Call Centre . This role is at the front line of supporting residents, answering a wide range of council-wide enquiries over the phone, with a particular focus on housing and repairs. This is a fast-paced environment where positivity, professionalism, and strong customer service skills are essential. Key Responsibilities Handle inbound calls from residents, resolving housing and council-wide enquiries. Provide high-quality customer service, ensuring every call is dealt with efficiently and professionally. Work to performance and quality standards in a busy call centre environment. Use housing systems (Northgate knowledge preferred but not essential). Accurately log calls and update case management systems. Promote a positive and proactive attitude in all resident interactions. Requirements Previous experience working in a call centre or customer service environment . Strong communication and customer service skills. Experience in housing repairs enquiries is highly desirable. Knowledge of Northgate Housing System preferred (or experience using similar housing systems). Ability to work in a fast-paced office environment , meeting KPIs and service targets. Training & Working Arrangements Comprehensive 2-week training programme (classroom-based and shadowing, both in office and at home). Flexible hybrid model after training: 3 days working from home, 2 days in office . PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.