Housing Assistant West London Initial 3 to 6 month ongoing contract Monday to Friday 9am to 5pm (5 days in office) Role Purpose To assist with the development and delivery of a tenancy and estate management service which achieves compliance with the terms of tenancy and lease conditions, builds effective relationships with residents, increases resident satisfaction and quality of life, gives people pride in our estates and improves value for money. Responsibilities Provide a high quality support service to the tenancy management teams, including housing officers and team managers in all aspects of housing management. This may include assisting the tenancy management teams with a range of housing management functions including estate inspections, progressing fire risk assessment recommendations, tenancy verification checks, ASB management, management of sheds, research, letter writing and filing. Support tenant and resident associations with administration, for example, photo copying. Operate a variety of recording and monitoring systems including computerised and manual appointment systems. Attend home visits, meetings, events and conferences as required. Some of these may be outside of normal working hours Give advice on tenancy change applications and ensure that the correct paperwork and supporting documentation is completed for assessment by the housing officer. Assist housing officers to manage the void and rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, carry out viewings and sign up new and transferring tenants. PLEASE NOTE: please apply if you are currently a Housing Assistant for a council or Housing Associations All Applications are monitored and qualified candidates will be contacted by phone call or email to be shortlisted If you are interested in this posiiton AND meet the requirements, APPLY NOW
Dec 09, 2025
Seasonal
Housing Assistant West London Initial 3 to 6 month ongoing contract Monday to Friday 9am to 5pm (5 days in office) Role Purpose To assist with the development and delivery of a tenancy and estate management service which achieves compliance with the terms of tenancy and lease conditions, builds effective relationships with residents, increases resident satisfaction and quality of life, gives people pride in our estates and improves value for money. Responsibilities Provide a high quality support service to the tenancy management teams, including housing officers and team managers in all aspects of housing management. This may include assisting the tenancy management teams with a range of housing management functions including estate inspections, progressing fire risk assessment recommendations, tenancy verification checks, ASB management, management of sheds, research, letter writing and filing. Support tenant and resident associations with administration, for example, photo copying. Operate a variety of recording and monitoring systems including computerised and manual appointment systems. Attend home visits, meetings, events and conferences as required. Some of these may be outside of normal working hours Give advice on tenancy change applications and ensure that the correct paperwork and supporting documentation is completed for assessment by the housing officer. Assist housing officers to manage the void and rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, carry out viewings and sign up new and transferring tenants. PLEASE NOTE: please apply if you are currently a Housing Assistant for a council or Housing Associations All Applications are monitored and qualified candidates will be contacted by phone call or email to be shortlisted If you are interested in this posiiton AND meet the requirements, APPLY NOW
Job Title: Billing and Recovery Officer Working Hours: 37 hours per week Location: North Northamptonshire (Ideally Hybrid or can offer fully Remote) Pay Rate: 24.20 p/hr (umbrella) Assignment Duration: 3 months temporary About the Role: Join our dynamic team in North Northamptonshire as a Billing and Recovery Officer. You'll play a key role in ensuring accurate billing and efficient recovery of outstanding payments. This role offers the flexibility of hybrid or remote working, making it ideal for professionals seeking work-life balance. Key Responsibilities: Issue invoices and monitor payments for council services. Proactively manage and recover outstanding debts. Liaise with customers to resolve billing queries professionally and efficiently. Maintain accurate records and ensure compliance with financial regulations. Support continuous improvement initiatives within the billing and recovery process. About You: Experience in billing, debt recovery, or a similar financial role. Must have experience working in a housing association or council Strong attention to detail and organisational abilities. Proficiency in using financial systems, academy and Microsoft Office tools. Self-motivated with the ability to work independently and as part of a team. If you are interested in this position AND meet the requirements, APPLY NOW!
Oct 09, 2025
Seasonal
Job Title: Billing and Recovery Officer Working Hours: 37 hours per week Location: North Northamptonshire (Ideally Hybrid or can offer fully Remote) Pay Rate: 24.20 p/hr (umbrella) Assignment Duration: 3 months temporary About the Role: Join our dynamic team in North Northamptonshire as a Billing and Recovery Officer. You'll play a key role in ensuring accurate billing and efficient recovery of outstanding payments. This role offers the flexibility of hybrid or remote working, making it ideal for professionals seeking work-life balance. Key Responsibilities: Issue invoices and monitor payments for council services. Proactively manage and recover outstanding debts. Liaise with customers to resolve billing queries professionally and efficiently. Maintain accurate records and ensure compliance with financial regulations. Support continuous improvement initiatives within the billing and recovery process. About You: Experience in billing, debt recovery, or a similar financial role. Must have experience working in a housing association or council Strong attention to detail and organisational abilities. Proficiency in using financial systems, academy and Microsoft Office tools. Self-motivated with the ability to work independently and as part of a team. If you are interested in this position AND meet the requirements, APPLY NOW!
Job Title: Housing Resolution Officer Location: North London Contract: 3 to 6 months ongoing contract, Full-time, 35 hours min per week Working Pattern: Hybrid (3 days WFH, 2 days in office after training) 22.01 per hour umbrella About the Role We are recruiting a Housing Resolution Officer to join a busy Customer Service Call Centre . This role is at the front line of supporting residents, answering a wide range of council-wide enquiries over the phone, with a particular focus on housing and repairs. This is a fast-paced environment where positivity, professionalism, and strong customer service skills are essential. Key Responsibilities Handle inbound calls from residents, resolving housing and council-wide enquiries. Provide high-quality customer service, ensuring every call is dealt with efficiently and professionally. Work to performance and quality standards in a busy call centre environment. Use housing systems (Northgate knowledge preferred but not essential). Accurately log calls and update case management systems. Promote a positive and proactive attitude in all resident interactions. Requirements Previous experience working in a call centre or customer service environment . Strong communication and customer service skills. Experience in housing repairs enquiries is highly desirable. Knowledge of Northgate Housing System preferred (or experience using similar housing systems). Ability to work in a fast-paced office environment , meeting KPIs and service targets. Training & Working Arrangements Comprehensive 2-week training programme (classroom-based and shadowing, both in office and at home). Flexible hybrid model after training: 3 days working from home, 2 days in office . PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Oct 06, 2025
Seasonal
Job Title: Housing Resolution Officer Location: North London Contract: 3 to 6 months ongoing contract, Full-time, 35 hours min per week Working Pattern: Hybrid (3 days WFH, 2 days in office after training) 22.01 per hour umbrella About the Role We are recruiting a Housing Resolution Officer to join a busy Customer Service Call Centre . This role is at the front line of supporting residents, answering a wide range of council-wide enquiries over the phone, with a particular focus on housing and repairs. This is a fast-paced environment where positivity, professionalism, and strong customer service skills are essential. Key Responsibilities Handle inbound calls from residents, resolving housing and council-wide enquiries. Provide high-quality customer service, ensuring every call is dealt with efficiently and professionally. Work to performance and quality standards in a busy call centre environment. Use housing systems (Northgate knowledge preferred but not essential). Accurately log calls and update case management systems. Promote a positive and proactive attitude in all resident interactions. Requirements Previous experience working in a call centre or customer service environment . Strong communication and customer service skills. Experience in housing repairs enquiries is highly desirable. Knowledge of Northgate Housing System preferred (or experience using similar housing systems). Ability to work in a fast-paced office environment , meeting KPIs and service targets. Training & Working Arrangements Comprehensive 2-week training programme (classroom-based and shadowing, both in office and at home). Flexible hybrid model after training: 3 days working from home, 2 days in office . PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
