Connect2Luton

Connect2Luton are excited to recruit a Waste Compliance Officer on behalf of Luton Borough Council. Main purpose of position: To engage and educate residents on appropriate ways of disposing of household waste - specifically addressing issues of: Bins being left out on pavements Contamination of waste Waste reduction Increasing recycling To use relevant legal powers to secure compliance when intervention and prevention approaches have not secured compliance. You will be responsible to: Under management direction, identify and intervene in areas /locations which repeatedly suffer from bad/poor waste storage and disposal practices. Undertaking direct engagement and education to households to ensure that residents understand the requirements for waste collection and to advise them on appropriate ways of storing and disposing of their waste. Undertake assessments of household's capacity for off-street bin storage and their ability to transfer bins on collection day. Make recommendations to the Refuse team where alternative waste provision such as sack collections are appropriate. Issue and enforce notices under the Environmental Protection Act to ensure compliance with the Council's requirements for household waste storage and collection. Proactively engage and work with residents who continually place out high levels of side waste with the focus on helping them to increase recycling /reuse items and reduce waste to landfill and the presence of any non-contained waste. Use or refer for enforcement action where necessary. Under direction, target high areas of contamination to help prevent snatch back of bins and to advise residents about how to not contaminate bins. Record and update data to ensure accurate key performance indicators are live and relevant. Ensuring evidence is retained and captured to ensure swift legal outcomes in the cases on continues non-compliance. Undertaking other duties that are in line with your remuneration package. Skills and Experience: Experience of dealing with customers both on a face to face, telephone and written basis in a sensitive, polite and effective manner Able to establish facts and use own initiative to take action within defined procedures whilst ensuring accurate and thorough attention to detail Able to plan and prioritise own work to meet deadlines and to produce accurate records of daily actions and meetings Able to use a range of Microsoft computer packages for intelligence, research, case management and general office purposes Able to communicate and engage effectively both in writing and verbally, providing advice and responding to queries from the public and promoting a different course of action and thinking in order to reach compliance, Remaining assertive and calm with members of the public at all times Converse with ease with members of the public and provide help or advice in accurate and spoken English Knowledge and understanding of local waste management requirements or waste management legislation practices Administration qualification or customer service equivalent experience or training About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton are excited to recruit a Executive Personal Assistant on behalf of Luton Borough Council. Main purpose of position: To provide wide-ranging, complex, and confidential secretarial, administrative, and executive support to the Chief Executive and Members of the Council. This role also shares Support of the Mayor with the Executive Personal Assistant for the Leader and Leader of the Opposition. You will be responsible to: Organize and maintain the Chief Executive's diary including assisting in planning, through prioritisation, allocation and organisation of appointments within a scheduled work programme. Liaise with a wide range of people to ensure that all appropriate arrangements are made for meetings, seminars and conferences, organising travel and accommodation as necessary. Liaising and co-working with the other Executive Personal Assistant to ensure seamless cover is provided for the Leader of the Council, Chief Executive and the Mayor. Under general direction of the Chief Executive provide support to new and existing projects through the development of business cases, commissioning work, defining standards, costs, activities and service requirements. Attend, participate in and minute meetings, including senior management teams, ensuring information is accurately recorded and sensitive or confidential issues are appropriately dealt with. Facilitate the compilation and distribution on a regular basis of the Corporate Leaders Management Team agenda and following minutes. Receive and filter incoming telephone calls for and personal visitors to the Chief Executive from a wide range of sources including senior management, elected Members, VIPs, other statutory agencies and the general public. Exercise judgement in prioritisation, dealing with matters within own remit and/or referring to the Chief Executive or elsewhere as necessary to ensure continuity. Initiate own telephone calls where necessary exercising tact, discretion and courtesy. Originate and draft correspondence and reports (including committee reports) on behalf of the Chief Executive. Exercise personal judgement in ensuring that written communications are accurate, unambiguous and fluent. Ensure files and procedures are maintained and up to date. Skills and Experience: In-depth experience of providing PA and business support to senior management in the private or public sector Experience of organising meetings and events involving internal and external participants Able to deal effectively with a wide range of people in a courteous, helpful but assertive manner and able to exercise high levels of tact and diplomacy Able to produce clear, unambiguous understandable and grammatically correct minutes, presentations, and management reports Able to use word-processing, spreadsheet, e-mail and internet applications Able to plan and organise workload to meet organisational priorities and deadlines and to facilitate the progressing of important events and issues Able to identify when discrimination is taking place in service delivery or in the work place and able to take appropriate action where this is identified Knowledge of Data Protection, Freedom of Information and Environmental Information Regulation requirements Ability to attend occasional evening and weekend events, meetings or engagements at or around the Borough About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton are excited to recruit a Grounds Maintenance Operative on behalf of Luton Borough Council within their Place & Infrastructure department. Main purpose of position: To undertake a range of horticultural/grounds maintenance and sports turf maintenance tasks throughout the Borough of Luton. As a Grounds maintenance Operative , you will be responsible to Undertake grass cutting and other grounds and gardens maintenance duties to specified standards using a wide range of ride on and pedestrian controlled plant and machinery, hand held equipment and hand tools. Paying particular attention to the security of parks/work locations by ensuring that all areas are left secure & with barriers locked. Assist higher graded employees to mark out sports pitches, undertake fine turf maintenance, and gardening duties such as shrub pruning and planting to recognised horticultural standards. Undertake duties, such as hoeing, weeding, digging, leaf raking, grass cutting, ground working and hedge cutting to the required standards. Undertake litter picking by hand in parks and amenity areas throughout the Borough to specified standards. Sweep hard surface areas by hand, as and when required, to remove glass and other extraneous material. Skills and Experience Some experience of using grass cutting machinery Some gardening experience Able to work well as part of a team Able to use own initiative when undertaking tasks Able to deal politely and tactfully with a wide range of people Able to follow verbal and written instructions Current valid category B driving licence, to operating ride on machinery and to transport staff and equipment to various sites About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton are excited to recruit a Mobile Home and Traveller Site Officer on behalf of Luton Borough Council. Main purpose of position: This specialist post will provide a single point of contact on behalf of the council in relation to all matters involving the Mobile Home and Traveller community which includes a diverse area covering individual support, site management, transit site provision, awareness training, community engagement and advising on related legislation and guidance. The postholder will be responsible for the delivery of effective and highly efficient management of the mobile home and traveller sites. This will include management of licenses, communal areas ensuring that internal and external communal areas are kept clean, free of rubbish, are well maintained and are safe for residents and other customers in line with specification. The postholder is responsible for the fair allocation of plots and act as the liaison between the council and the community. Co-ordinate the council's responsibilities in relation to unauthorised encampments which involves site visits, welfare assessments, provision of services, dealing with any community tensions from local residents and evidence preparation for legal purposes. Provide advice and assistance to private land owners and other stakeholders in relation to encampments on private land. Ensure the council meets its legal obligations in relation to the provision of the council Mobile Home and Traveller sites. You will be responsible to: Carry out proactive monitoring of internal and external communal areas, and services provided to assist in meeting of service standards, statutory obligations, health and safety, fire safety, performance targets, customer satisfaction and value for money. Act as eyes and ears on the site and build good working relationships with residents. Ensure the highest quality of authorised local authority travellers' sites by undertaking investigations, inspections and enforcement activities in response to complaints and enquiries, ensuring that government and council policies, objectives, plans, priorities and legislation are successfully implemented. To act as the single point of contact for the public, Members, Police, business owners, partner agencies, staff, etc. in respect of all council matters relating to the mobile home and traveller community. Undertake visits, inspections and audits; maintain accurate and timely records and ensure that license conditions are kept to at all times. Ensure that plots are brought to standard where issues are identified in audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the license including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. In a 'supporting people' role provide an advocacy and supporting role to mobile home and traveller individuals and communities. This involves support, advice and representation in relation to accessing services to which they are entitled including benefits, education, DWP claims, housing, health and welfare matters, etc. Work collaboratively and in partnership with other relevant internal council and external services (ASC, Children's, NHS and VCSE etc.) to provide a holistic and multi-disciplinary approach to tenancy support for high-risk cases, including people with multiple complex needs i.e. hoarding, mental health, substance misuse, domestic abuse etc. and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Facilitate and develop appropriate consultation between the council and the Traveller community in the borough, ensuring that there is effective liaison between the community and the various agencies working in Ensure that notice and terminations are managed efficiently with a view to minimise rent loss. Manage the waiting list, terminations and sales in line with council policy. Complete sign-ups. Link into Tenant Participation, Green and Clean, BTS and other housing services as required. Skills and Experience: Knowledge and experience of the housing sector, ideally with experience of managing Mobile Home, Gypsy and Travellers services and sites Experience in implementing housing management practices such as allocation of accommodation/pitches, void management, tenancy management, customer involvement, neighbourhood management and anti-social behaviour Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to manage challenging and complex situations with strong negotiation and influencing skills In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations In depth knowledge of housing management, welfare reform, benefits, debt and counselling and supporting and sustaining tenancies Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton are excited to recruit a Minute Taking Administrator i on behalf of Luton Borough Council. Main purpose of position: The post holder will provide high level administration support and information to the Strategy, Engagement & Implementation. They will support the management of the Team inbox's to action the tasks according to priority with the aim of improving the quality of data that is recorded on social care systems. They will also provide support to ensure the efficient running of projects. They will support the administration tasks in relation to external suppliers and contribute to the performance management in relation to the key performance indicators set. As a Business support officer you will be responsible to: Undertake and lead on complex administrative tasks in a high volume and deadline driven environment Manage specific project support tasks with minimal supervision as part of own workload as required by line management Support the management of team email box(s) to ensure action in a timely way ensuring accurate recording Ensure data recorded is accurate and concise Creation, development and maintenance of records, files and statistical information for evidence based data Handle conflicting priorities from managers being aware of public scrutiny and partnership working within LBC and with local stakeholders requiring a high level of professionalism Taking on a coordination function between the council and externally commissioned resource to support timely actions and forward planning Manage the logistics and administration of all identified project meetings, to include suitable minute taking records, ensuring the division maintain a uniformed communication strategy and information flow across all meetings Maintain and collate management information to meet divisional management requirements, and produce periodic reports within defined time-scales to enable management to review performance Develop, implement, maintain and monitor administrative systems and procedures to support operational needs of the division, ensure the team is up to date with public information, national and local policies, procedures and strategy Be able, and as a nominated responsible officer, to undertake the processing of invoices, and stores requisitions, managing the distribution and the returning of laptops and equipment as and when required , maintaining accurate records To participate and where required facilitate working relationships with teams and staff from other divisions to ensure consistency as far as practicable Contribute to the maintenance of a healthy, safe, effective working environment, monitoring compliance with legal and regulatory requirements including H&S, property, equipment issues, and IT facilities Ensure that relevant corporate and departmental procedures are available and kept up to date Skills and Experience Demonstrable administrative experience including developing, managing and maintaining complex administrative systems and procedures Some experience of organising and leading project work Previous local authority experience or Social Care setting Ability to communicate and build effective relationships with staff and stakeholders in a polite manner at levels Ability to write clear letters and reports Good IT skills Able to use own initiative Ability to perform basic calculations and analyse and interpret data Excellent administrative and organisational skills Able to provide a quality service to customers Some understanding of national policy surrounding health and social care Education to Level 2 Business management or equivalent experience Able to attend meetings and undertake work at various locations throughout the Borough About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton are excited to recruit a S106 Monitoring Officer on behalf of Luton Borough Council. Main purpose of position: To assist in the proactive procurement and management of developer contributions through the Section 106 (S106) Agreements and/or Community Infrastructure Levy. Identify and implement stringent S106 monitoring processes with internal and external stakeholders. This should include setting up formal delegated processes for drawing down S106 contributions and monitoring and approving spend by the relevant departments. To respond to key national changes in policy, practice, and legislation governing S106/CIL/National Infrastructure Levy collection, monitoring, spend and reporting. This will include providing assistance and leading on implementing organisational and procedural changes within the Council. Introduce processes to enforce non-compliant S106 developments, including setting up a governance process for securing and allocating S106 funds, and internal officer working groups. Provide assistance and guidance in reviewing and drafting planning policy documents seeking S016 contributions. Monitor all S106 and conditional requirements arising from the operation of London Luton Airport and developments on associated land. Assist planning officers and the Council's Solicitor in negotiation of S106 agreements. You will be responsible to: Analyse, appraise and understand complex S106 and legal agreements. To assist in the proactive procurement and management of developer contributions through the Section 106 (S106) Agreements and/or Community Infrastructure Levy. Being able to understand complex planning applications, conditions and approved drawings. Undertake further analysis and site inspections as appropriate, providing detailed and complex reports and recommendations for the Head of Planning's consideration and presenting reports to Development Control Committee if required. Respond to key national changes in policy, practice, and legislation governing S106/CIL/National Infrastructure Levy collection, monitoring, spend and reporting. Providing assistance and leading on implementing organisational and procedural changes within the Council. Manage guidance to other members of a development control team and ensure that the Division's aims and performance standard are met through cohesive customer focused and professional approach. Manage the introduction of processes to enforce non-compliant S106 developments, including setting up a governance process for securing and allocating S106 funds, and internal officer working groups. Be the expert lead providing general professional and interpretative advice to members of the public, professional advisers and to applicants. Advise, collaborate and negotiate both internally and with external clients / agencies, in the monitoring of S106 agreements and conditions. Manage the introduction of processes to enforce non-compliant S106 developments, including setting up a governance process for securing and allocating S106 funds, and internal officer working groups. Be the expert lead to monitor all S106 and conditional requirements arising from the operation of London Luton Airport and developments on associated land. Skills and Experience: In-depth experience of Planning work in a Local Planning Authority or equivalent experience of monitoring processes particularly in relation to developments or legal agreements Demonstrable experience of general office practices and procedures, particularly in the use of computers Demonstrable communication skills able to deal with internal and external stakeholders Good literacy skills - able to write clear, concise reports Ability to manage a complex caseload or range of projects Able to plan, organise and prioritise own workload to meet targets and deadlines Able to follow and to use own initiative within procedures and guidelines Able to participate in multi-disciplinary working with a range of partners Able to undertake complex analytical investigation, evaluation and judgement, promoting solutions based on detailed specialist knowledge, experience and political sensibility. Able to write and present complex, concise and accurate reports which will contain specialist, technical and strategic information Demonstrable command of the principles and practices of Town Planning and of the Enforcement provisions of the Town and Country Planning Act Demonstrable knowledge of Local Planning Authority responsibilities and duties including Development Control procedures Degree in Town and Country Planning OR equivalent qualification OR equivalent experience Able to attend, traverse and make visual inspections on sites and attend meetings throughout the Borough About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.