Novelus Ltd

HR Business Partner needed for out Stoke on Trent based customer. As HR Partner you will provide a proactive, commercially focused and operational HR service across allocated sites. Working closely with operational managers, leaders and support functions, the role will ensure effective people management practices that support operational performance, employee engagement, retention and compliance within a fast-paced environment. This role requires a hands-on HR professional who is confident managing employee relations matters independently while building strong working relationships across operational teams. The successful candidate will play a key role in supporting frontline management, driving people initiatives, mitigating people risks and ensuring compliance with employment legislation, HR policies and best practice. The role will also lead and support Learning & Development initiatives, including apprenticeships, management development and operational training programmes to support workforce capability, succession planning and employee development across the business. Skills required: Proven experience within a generalist HR, HR Business Partner or People Partner role. Strong employee relations experience with the ability to independently manage cases. Experience supporting multi-site operational environments. Experience partnering with operational managers and senior stakeholders. Experience drafting and implementing HR policies and procedures. Experience supporting payroll processes and HR administration. Demonstrable experience developing and delivering Learning & Development initiatives. Experience conducting training needs analysis and delivering operational training programmes. Experience coaching and developing managers within operational environments. Experience managing apprenticeship or emerging talent programmes.Strong working knowledge of UK employment law and HR best practice. Minimum CIPD Level 5 qualification. Desirable Experience: Experience using behavioural profiling tools such as DISC. Previous experience using Cezanne HR or similar HRIS platforms. Skills & Competencies Strong stakeholder management and influencing skills. Commercially aware with a pragmatic and operational approach to HR. Excellent organisational skills and high attention to detail. Ability to work effectively within a fast-paced operational environment. Strong communication and interpersonal skills. Confident delivering training and presenting to operational teams and managers. Resilient, adaptable and solutions focused. Strong coaching and mentoring capability.

We are looking for a highly organised and proactive Customer Service Executive to support our UK sales team and ensure smooth day-to-day operations based North Ferriby, East Yorkshire. This role plays a key part in managing customer enquiries, coordinating sales activity, preparing quotations and proposals, maintaining CRM data, and supporting internal reporting. The role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple streams of communication across customers, suppliers, and internal teams. This is a structured and admin-heavy role that supports both the customer experience and internal sales operations. Key Responsibilities Prepare quotations using internal cost calculators in Excel Build professional proposals in Template PowerPoint / PDF format Create rough layout drawings using provided tools (training provided) Estimate installation costs using provided formulas Manage and cleanse CRM data Maintain accurate pipeline stages and notes Log calls, emails, and project updates Chase suppliers for pricing Organise project documentation Support regional sales managers with administrative tasks Answer inbound phone calls and route enquiries to the appropriate team member. Support customers with basic information requests or direct them to the appropriate colleague. Coordinate calendars for internal and customer meetings. Required Skills & Experience 2+ years in admin, customer service, or sales support Strong numerical skills High attention to detail Comfortable working with Excel, PPT & PDF Strong written and spoken English Experience using CRM systems Ability to follow structured processes Comfortable working with large numbers in cost calculations Preferred (Nice to Have) Experience in construction, engineering, or technical quoting Experience preparing proposals Experience reading basic site drawings Proficient with Hubspot