Customer Service Advisor eCommerce for our Stoke on Trent. We are looking for a friendly, proactive and customer-focused Customer Service Advisor to join a busy and growing B2C eCommerce team. This is a varied role where you ll be responsible for providing an excellent customer experience across a range of digital marketplaces, including the company website, Amazon and eBay. You ll support customers throughout their journey, resolving enquiries, managing orders and returns, and working closely with internal teams and external logistics partners. The Role Your day-to-day responsibilities will include: Responding to customer enquiries via telephone, email, webchat and online marketplaces Providing excellent customer service across website, Amazon, eBay and other digital channels Managing customer accounts, including updating details and placing manual orders Liaising with third-party logistics providers (3PL) to ensure orders are processed and dispatched within agreed timescales Investigating and resolving lost, delayed or incorrect deliveries Managing customer returns and working with Quality and Product teams to achieve positive outcomes Building professional and positive relationships with customers Identifying recurring customer issues and suggesting improvements to website content and product listings Working closely with internal departments to provide a smooth and consistent customer experience Liaising with Marketing regarding upcoming B2C campaigns and increased customer activity Ensuring all customer communications are professional and in line with brand guidelines About You We re looking for someone who has: Previous customer service experience, ideally within eCommerce, retail or a B2C environment A confident and professional telephone manner Strong IT and computer skills The ability to manage multiple enquiries, priorities and deadlines A proactive, problem-solving approach The confidence to make decisions while balancing customer satisfaction with business requirements The ability to work effectively with different teams and departments A genuine passion for delivering an excellent customer experience Experience working with eCommerce platforms, Amazon, eBay, online orders or logistics providers would be particularly advantageous. Why Apply? This is an excellent opportunity for an experienced Customer Service Advisor who enjoys problem-solving and wants to work in a varied eCommerce customer service environment. You ll have the opportunity to work across multiple digital channels and play an important role in continually improving the customer journey. Apply today for immediate consideration.
Aug 14, 2026
Seasonal
Customer Service Advisor eCommerce for our Stoke on Trent. We are looking for a friendly, proactive and customer-focused Customer Service Advisor to join a busy and growing B2C eCommerce team. This is a varied role where you ll be responsible for providing an excellent customer experience across a range of digital marketplaces, including the company website, Amazon and eBay. You ll support customers throughout their journey, resolving enquiries, managing orders and returns, and working closely with internal teams and external logistics partners. The Role Your day-to-day responsibilities will include: Responding to customer enquiries via telephone, email, webchat and online marketplaces Providing excellent customer service across website, Amazon, eBay and other digital channels Managing customer accounts, including updating details and placing manual orders Liaising with third-party logistics providers (3PL) to ensure orders are processed and dispatched within agreed timescales Investigating and resolving lost, delayed or incorrect deliveries Managing customer returns and working with Quality and Product teams to achieve positive outcomes Building professional and positive relationships with customers Identifying recurring customer issues and suggesting improvements to website content and product listings Working closely with internal departments to provide a smooth and consistent customer experience Liaising with Marketing regarding upcoming B2C campaigns and increased customer activity Ensuring all customer communications are professional and in line with brand guidelines About You We re looking for someone who has: Previous customer service experience, ideally within eCommerce, retail or a B2C environment A confident and professional telephone manner Strong IT and computer skills The ability to manage multiple enquiries, priorities and deadlines A proactive, problem-solving approach The confidence to make decisions while balancing customer satisfaction with business requirements The ability to work effectively with different teams and departments A genuine passion for delivering an excellent customer experience Experience working with eCommerce platforms, Amazon, eBay, online orders or logistics providers would be particularly advantageous. Why Apply? This is an excellent opportunity for an experienced Customer Service Advisor who enjoys problem-solving and wants to work in a varied eCommerce customer service environment. You ll have the opportunity to work across multiple digital channels and play an important role in continually improving the customer journey. Apply today for immediate consideration.
Customer Success & Sales Support Executive Location: Hull Full Time Permanent Are you an organised, customer-focused professional who enjoys supporting sales teams and delivering an outstanding customer experience? We're looking for a Customer Success & Sales Support Executive to join our growing team in Hull. This is a varied role where you'll become one of the first points of contact for our customers, supporting enquiries, preparing quotations, maintaining CRM data and helping projects move smoothly from enquiry through to quotation. You'll work with innovative quoting tools that reduce administration, allowing you to focus on building customer relationships and providing exceptional service. What you'll be doing: Preparing and checking customer quotations using powered quoting tools Supporting the sales team with CRM management, appointments and documentation Managing customer enquiries via phone and email Maintaining accurate CRM records and sales pipelines Chasing supplier pricing and coordinating project documentation Providing excellent customer service throughout the sales process We're looking for someone with: At least 2 years' experience in customer service and/or sales support Excellent organisation and attention to detail Strong numerical and communication skills Experience using CRM systems (HubSpot desirable) Confidence using Microsoft Excel and other Office applications A positive attitude towards technology The ability to manage multiple priorities in a fast-paced environment Desirable: Experience within construction, engineering or technical industries Proposal or quotation preparation experience Experience reading basic technical drawings Previous call centre or telephone customer service experience What's on offer? A varied and rewarding role within a growing business Training on the latest sales tools A supportive and collaborative working environment If you're proactive, organised and passionate about delivering excellent customer service while supporting a successful sales team, we'd love to hear from you. Apply today!
Aug 14, 2026
Full time
Customer Success & Sales Support Executive Location: Hull Full Time Permanent Are you an organised, customer-focused professional who enjoys supporting sales teams and delivering an outstanding customer experience? We're looking for a Customer Success & Sales Support Executive to join our growing team in Hull. This is a varied role where you'll become one of the first points of contact for our customers, supporting enquiries, preparing quotations, maintaining CRM data and helping projects move smoothly from enquiry through to quotation. You'll work with innovative quoting tools that reduce administration, allowing you to focus on building customer relationships and providing exceptional service. What you'll be doing: Preparing and checking customer quotations using powered quoting tools Supporting the sales team with CRM management, appointments and documentation Managing customer enquiries via phone and email Maintaining accurate CRM records and sales pipelines Chasing supplier pricing and coordinating project documentation Providing excellent customer service throughout the sales process We're looking for someone with: At least 2 years' experience in customer service and/or sales support Excellent organisation and attention to detail Strong numerical and communication skills Experience using CRM systems (HubSpot desirable) Confidence using Microsoft Excel and other Office applications A positive attitude towards technology The ability to manage multiple priorities in a fast-paced environment Desirable: Experience within construction, engineering or technical industries Proposal or quotation preparation experience Experience reading basic technical drawings Previous call centre or telephone customer service experience What's on offer? A varied and rewarding role within a growing business Training on the latest sales tools A supportive and collaborative working environment If you're proactive, organised and passionate about delivering excellent customer service while supporting a successful sales team, we'd love to hear from you. Apply today!
Production Planner Manufacturing - Cannock We are looking for an experienced Production Planner to take overall responsibility for manufacturing planning, shop-floor performance and Health & Safety within a busy manufacturing environment. This is a hands-on management position responsible for ensuring customer schedules and production targets are achieved while maintaining high standards across quality, efficiency, safety and continuous improvement. Key Responsibilities Plan and manage production across the shop floor to ensure customer delivery schedules and monthly targets are achieved. Work closely with department supervisors to effectively plan labour, machinery and production capacity. Manage and support Shop Floor Supervisors, Welding Supervisors, Lead Welders, Toolmakers and associated production teams. Assist with the recruitment and resourcing of direct labour in line with manufacturing requirements. Monitor and improve manufacturing KPIs including operator efficiency, machine capacity, changeover times, attendance and productivity. Lead weekly production meetings, identifying potential issues and escalating concerns where required. Provide production and KPI updates at management meetings. Work closely with the Quality team to resolve internal and external quality concerns and support first-off/last-off inspections. Identify and implement opportunities for continuous improvement, productivity improvements and operational efficiencies. Support the NPI team with new product introductions and engineering changes. Ensure compliance with company Health & Safety requirements. Support Environmental Management System requirements and environmental compliance. Maintain manufacturing operations in accordance with IATF 16949 quality requirements. About You We are looking for someone with strong experience managing production within a manufacturing or engineering environment. You will ideally have: Previous experience as a Production Manager, Manufacturing Manager, Production Supervisor or similar. Strong production planning and shop-floor management experience. Experience managing and developing production teams. A good understanding of manufacturing KPIs and performance management. Experience driving continuous improvement and improving productivity. Strong Health & Safety awareness. Experience working within a quality-driven manufacturing environment. Knowledge of IATF 16949 would be highly advantageous, particularly within automotive or automotive supply-chain manufacturing. Strong communication, leadership and problem-solving skills. The ability to work closely with Operations, Quality, Engineering and NPI teams. The Opportunity This is an excellent opportunity for an experienced manufacturing professional to take ownership of day-to-day production performance and play a key role in improving operational efficiency.
Aug 12, 2026
Full time
Production Planner Manufacturing - Cannock We are looking for an experienced Production Planner to take overall responsibility for manufacturing planning, shop-floor performance and Health & Safety within a busy manufacturing environment. This is a hands-on management position responsible for ensuring customer schedules and production targets are achieved while maintaining high standards across quality, efficiency, safety and continuous improvement. Key Responsibilities Plan and manage production across the shop floor to ensure customer delivery schedules and monthly targets are achieved. Work closely with department supervisors to effectively plan labour, machinery and production capacity. Manage and support Shop Floor Supervisors, Welding Supervisors, Lead Welders, Toolmakers and associated production teams. Assist with the recruitment and resourcing of direct labour in line with manufacturing requirements. Monitor and improve manufacturing KPIs including operator efficiency, machine capacity, changeover times, attendance and productivity. Lead weekly production meetings, identifying potential issues and escalating concerns where required. Provide production and KPI updates at management meetings. Work closely with the Quality team to resolve internal and external quality concerns and support first-off/last-off inspections. Identify and implement opportunities for continuous improvement, productivity improvements and operational efficiencies. Support the NPI team with new product introductions and engineering changes. Ensure compliance with company Health & Safety requirements. Support Environmental Management System requirements and environmental compliance. Maintain manufacturing operations in accordance with IATF 16949 quality requirements. About You We are looking for someone with strong experience managing production within a manufacturing or engineering environment. You will ideally have: Previous experience as a Production Manager, Manufacturing Manager, Production Supervisor or similar. Strong production planning and shop-floor management experience. Experience managing and developing production teams. A good understanding of manufacturing KPIs and performance management. Experience driving continuous improvement and improving productivity. Strong Health & Safety awareness. Experience working within a quality-driven manufacturing environment. Knowledge of IATF 16949 would be highly advantageous, particularly within automotive or automotive supply-chain manufacturing. Strong communication, leadership and problem-solving skills. The ability to work closely with Operations, Quality, Engineering and NPI teams. The Opportunity This is an excellent opportunity for an experienced manufacturing professional to take ownership of day-to-day production performance and play a key role in improving operational efficiency.
