Ward

Job description Overview of the role: Hours and location: 40 hours per week Mondays Fridays The role will be based at Ilkeston. Ward are recruiting for a Customer Service Representative to work within our National brokerage department. This role will be responsible for managing and maintaining excellent relationships between the company and suppliers to ensure that customer requirements are consistently fulfilled. Job Purpose To support WARD in achieving continuous improvement in performance and profitability. To maintain effective relationships within the Company by being an active member of the team, supporting colleagues, manager, customers and the company at all times by communicating effectively. To be flexible in order to contribute to the success of the business and to ensure excellent customer satisfaction both internally and externally. Duties and Responsibilities Duties include but are not limited to: Deal with incoming enquiries and orders via telephone and email Build relationships with customer and providers Ensure all sub- contractors are fully qualified and compliant. Ensure that all cross-hire business is profitable. Accepting order enquiries from customers and dealing with all follow up queries. General admin duties Maintenance of data in the computer system Making and receiving telephone calls. Maintain records, including filing and scanning To participate actively in working towards the objectives of the Company in all appropriate ways. To conform to procedural agreements covering all matters which may from time to time be raised and to ensure that such matters are dealt with constructively and promptly. To ensure that standards of health, safety and welfare is in accordance with the policies and procedures of the Company and the relevant statutory requirements so far as is reasonably Communication Skills A good team player with excellent customer service and communication skills with the ability to communicate professionally and confidentially whilst being friendly and approachable. Create effective working relationships. Additional Information How to overcome objections with good sales skills Excellent eye for detail Listen and contribute Maintenance of work activities to meet business requirements Gain trust and support of managers and fellow employees Be honest and respectful Focus on results Contribute towards having an enjoyable, successful place to work Good IT Skills, professional phone manner, team player and office environment knowledge About us: Today Ward Recycling employs over 400 people and operates a fleet of over 120 vehicles. The company is now managed by third and fourth generation family members who continue their commitment to developing waste management and recycling techniques, saving their customers money and helping them to meet and exceed their recycling targets. As a modern business, Ward are aiming to be a positive force in the world. We believe that if we treat our customers, partners, staff and neighbours with respect and dignity, we will succeed in both our business and sustainability goals. As a waste management and resource recycling specialist, the environment is close to our hearts. We are committed to delivering market-leading performance on key environmental issues in our business, with our customers, our supply chain, and our end consumers. Do you want to be part of a fast-growing company with a sense of purpose, committed to developing waste management and recycling techniques with an environmental conscience? Job Types: Full-time, Permanent Benefits: Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Work Location: In person Reference ID: Supply Chain Coordinator

Administrator (Waste) Job description WARD are looking for an administrator to join our Waste Sales team based at Donald Ward House, Ilkeston, DE7 5JB. Strong organisational and time management skills, along with great attention to detail are at the heart of the role. Key Responsibilities: You will be carrying out daily administrative tasks to support the Head of Sales (Waste) and the wider Waste Team. The main duties of the role include: Producing reports on a scheduled and ad-hoc basis Support the business with tender content and submissions Assist with portal query data Assist and deal with enquiries Liaise with other parts of the business Ensuring documents are kept up to date and maintaining filing systems Gathering data from the system Responding to emails and phone calls Skills and Knowledge Required: A successful candidate must have a minimum of 2 years experience in an administrative role with excellent verbal and written communication skills and good attention to detail. Some previous experience within a sales environment would be beneficial but not essential. Excellent eye for detail Good knowledge of Microsoft excel and word Excellent telephone manner, with great people skills Ability to work within a team and independently Excellent organisational skills What is in it for you? We offer a diverse role with the opportunity to develop your skills and experience, the ability to work on your own initiative and be part of a busy team. About us: Today Ward Recycling employs over 400 people and operates a fleet of over 120 vehicles. The company is now managed by third and fourth generation family members who continue their commitment to developing waste management and recycling techniques, saving their customers money and helping them to meet and exceed their recycling targets. As a modern business, Ward are aiming to be a positive force in the world. We believe that if we treat our customers, partners, staff and neighbours with respect and dignity, we will succeed in both our business and sustainability goals. As a waste management and resource recycling specialist, the environment is close to our hearts. We are committed to delivering market-leading performance on key environmental issues in our business, with our customers, our supply chain, and our end consumers. Do you want to be part of a fast-growing company with a sense of purpose, committed to developing waste management and recycling techniques with an environmental conscience? Job Types: Full-time, Permanent Benefits: Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Store discount Schedule: 8 hours per day Monday to Friday No weekends Experience: Administrative: 2 years (required) Work Location: Donald Ward House, Ilkeston, DE7 5JB Reference ID: Waste Sales _ Administrator Job Types: Full-time, Permanent Benefits: Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Store discount Ability to commute/relocate: Ilkeston: reliably commute or plan to relocate before starting work (required) Work Location: In person

Ward are an award winning, independently owned Waste and Recycling business and have an opportunity for an experienced Class 2 Roll On Roll Off Driver to join our team of drivers based at Ilkeston. We pride ourselves on the standard of our fleet of vehicles which are all less than 5 years old . You will be part of a team of over 100+ driving professionals all committed to doing their part in environmental sustainability. Key Responsibilities: You will play a key role in our business, transporting materials from our customers to our processing sites. It is here that the materials (metal and waste) are processed and transformed into reusable materials before being transported to take their next step on their journey. - Communicating with your planner and following daily schedules - Liaising with customers and clients on site, maintaining good relationships - Conducting thorough pre-start vehicle checks - Reporting any vehicle defects - Following company Safe Operating Procedures - Taking care of your vehicle - Completing daily checks and paperwork Skills and Knowledge Required: - LGV Cat C License (Class 2) - Current DCPC Card - Good geographical knowledge - Tachograph/ digital smart card operation What is in it for you? We offer a diverse role with the opportunity to develop your skills and experience, the ability to work on your own initiative and be part of a busy team. Working hours will be 50 -60 hours per week, with any hours worked over 40 paid at an enhanced overtime rate. Benefits: - Refer a friend scheme - Employee assistance programme - Company Pension and life assurance About us: Today Ward Recycling has an annual turnover in excess of 300m, employs over 400 people and operates a fleet of over 120 vehicles. The company is now managed by third and fourth generation family members who continue their commitment to developing waste management and recycling techniques, saving their customers money and helping them to meet and exceed their recycling targets. As a modern business, Ward are aiming to be a positive force in the world. We believe that if we treat our customers, partners, staff and neighbours with respect and dignity, we will succeed in both our business and sustainability goals. As a waste management and resource recycling specialist, the environment is close to our hearts. We are committed to delivering market-leading performance on key environmental issues in our business, with our customers, our supply chain, and our end consumers. Do you want to be part of a fast-growing company with a sense of purpose, committed to developing waste management and recycling techniques with an environmental conscience? Job Types: Full-time, Permanent Pay: 14.50 per hour Benefits: Company pension Cycle to work scheme Free parking Life insurance On-site parking Referral programme Licence/Certification: Class 2 Driving Licence (required) Work Location: In person Reference ID: RORO Driver