Pardoe Wray

Are you passionate about delivering exceptional customer service and building lasting client relationships? We're looking for a Client Success Advisor to join our clients growing team. As the first point of contact for clients, you'll play a vital role in ensuring every interaction is professional, positive, and solution-focused. In this role, you'll manage incoming support requests, coordinate service tickets, keep clients informed throughout the resolution process, and work closely with technical teams to deliver an outstanding customer experience. You'll also maintain accurate records, monitor service performance, and contribute to continuous improvements across the business. We're looking for someone with excellent communication and organisational skills, a proactive attitude, and the ability to thrive in a fast-paced environment. Previous experience in a customer service role is essential, and a good understanding of basic IT. What you'll bring: Outstanding customer service and communication skills Strong organisational and problem-solving abilities A positive, resilient, and team-focused approach Confidence managing multiple priorities Experience using CRM or service management systems (desirable)

We are currently looking for a Junior Network Engineer for a leading food manufacturing business in North Yorkshire. They are looking for a Junior Network Engineer to help provide a robust and secure network infrastructure to support the company's growth plans. Responsibilities: Assist in monitoring and troubleshooting network issues. Help deploy and maintain network equipment essential to our operations. Learn to implement connectivity solutions that support our business needs. Collaborate with internal teams to support daily operations and ensure seamless network performance. Contribute to the documentation of our network infrastructure and assist in researching new technologies. Requirements: Basic understanding of networking concepts (TCP/IP, routing, switching). Strong desire to learn and grow in network technologies. Interest in obtaining or currently pursuing CCNA certification. Familiarity with network troubleshooting tools and techniques. Enthusiasm for understanding Cisco networking. Desire to learn about firewalls, VPN technologies, and virtualized environments. Excellent problem-solving skills and ability to work collaboratively. Effective communication and interpersonal skills. Understanding of computer architecture and operating systems. Willingness to learn ITIL principles.