NewFlex

Location: Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What will you do? The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the Commercial Sales Executive, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space. We want someone exceptional who can focus on: Customer Service & Customer Relations • Provide exceptional customer service, ensuring high levels of satisfaction and retention.• Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business.• Cultivate strong customer relationships through regular communication, events and proactive service.• Promptly resolve customer complaints, striving to exceed satisfaction expectations. Operations Management • Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards.• Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly.• Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment. Sales and KPI Target Leadership • Assist the Commercial Sales Executive by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets.• Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash").• Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities.• Track, analyse, and report sales and operational performance and KPIs to the Commercial Sales Executive, continually identifying opportunities for improvement.• Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement. Supervisory Role to Centre Operations Assistants • Provide daily guidance, support, and supervision to Centre Operations Assistants, ensuring adherence to performance expectations.• Conduct regular one-on-one meetings and team discussions to address queries, set priorities, and encourage engagement.• Manage onboarding, training, and ongoing development of Centre Operations Assistants, promoting high-quality customer service and operational efficiency.• Conduct performance reviews, provide constructive feedback, and implement improvement plans as needed.• Oversee team schedules, ensuring adequate coverage and effective workload management. Knowledge/Experience • Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software. Qualifications • Minimum Grade C in English and Math's (or equivalent) Key skills/behaviours required for this role: • Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment.• Demonstrated experience in customer service management, facility operations, or a similar supervisory role. What will we offer you? • £35,000 to £40,000 per annum• 33 days Annual Leave (including Bank Holidays)• Birthday Off• Volunteering Days • Discounted Private Medical Insurance Cover• Life Assurance• Income Protection Insurance• Payroll Giving• Cycle Scheme• NEST Pension Scheme• Employee Assistance Programme• Annual Flu Jabs• Eye Tests• Training Support Package• Enhanced Maternity, Adoption, Shared Parental and Paternity Pay• Annual Professional Membership SubscriptionNewFlex is an equal opportunities employer.This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.REF-

Location: Birmingham Business Park Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What are our values? Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people. What will you do? The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space. We want someone exceptional who can focus on: Customer Service & Customer Relations Provide exceptional customer service, ensuring high levels of satisfaction and retention. Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business. Cultivate strong customer relationships through regular communication, events and proactive service. Promptly resolve customer complaints, striving to exceed satisfaction expectations. Operations Management Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards. Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly. Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment. Sales and KPI Target Leadership Assist the General Manager by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets. Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash"). Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities. Track, analyse, and report sales and operational performance and KPIs to the General Manager, continually identifying opportunities for improvement. Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement. Supervisory Role to Centre Operations Assistants Ensure the centre operates in line with company policies, procedures and processes Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements Escalate identified issues and risks to the General Manager Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation. Validating customer identification to ensure adherence to AMLR policy Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy Complete all mandatory training modules annually: - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction , Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering , Anti Bribery and Code of Conduct. Knowledge/Experience Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software. Qualifications Minimum Grade C in English and Math's (or equivalent) Key skills/behaviours required for this role: Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment. Excellent communication, problem-solving, and supervisory abilities. Demonstrated experience in customer service management, facility operations, or a similar supervisory role. What will we offer you? £35,000 per annum 33 days Annual Leave (including Bank Holidays) Birthday Off Volunteering Days Discounted Private Medical Insurance Cover Life Assurance Income Protection Insurance Payroll Giving Cycle Scheme NEST Pension Scheme Employee Assistance Programme Annual Flu Jabs Eye Tests Training Support Package Enhanced Maternity, Adoption, Shared Parental and Paternity Pay Annual Professional Membership Subscription NewFlex is an equal opportunities employer.This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications. REF-

Location: Oxford Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What are our values? Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are. What will you do? The Centre Operations Assistant primary responsibility is to deliver world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. We want someone exceptional who can focus on: Customer Service Deliver outstanding service experience to all stakeholders Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal Proactively seek feedback and resolve customers queries at first touch Build relationships with customers through regular communication to ensure capture of any upselling opportunities Manage centre standards to the highest level Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking Oversee customer move ins smoothly and in line with customer requirements Ad hoc duties as and when required by the General Manager Commercial Ensure the capture of billing for all revenue Identify and upselling all NewFlex services Health & Safety To have a comprehensive understanding and ensure compliance with the NewFlex health and safety policy and processes Complete all iAuditor checks and resolve any issues within acceptable timeframes Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR Review and update as necessary the emergency evacuation procedures Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner Strict monitoring of contractors to ensure their working practices are in line with our policies and processes General administration and coordinating of contractors for planned works Compliance Ensure the centre operates in line with company policies, procedures and processes Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements Escalate identified issues and risks to the General Manager Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation. Validating customer identification to ensure adherence to AMLR policy Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy Complete all mandatory training modules annually: - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction , Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering , Anti Bribery and Code of Conduct. Knowledge/Experience Previous customer service experience is essential Minimum Grade C in English and Maths (or equivalent) Confident user of Microsoft office 365 (Word, Excel and Outlook) Fire Marshal (Training provided) First Aid at Work Certificate (Training Provided) What will we offer you? £26,436.80 per annum 33 days Annual Leave (including Bank Holidays) Birthday Off Volunteering Days Discounted Private Medical Insurance Cover Life Assurance Income Protection Insurance Payroll Giving Cycle Scheme NEST Pension Scheme Employee Assistance Programme Annual Flu Jabs Eye Tests Training Support Package Enhanced Maternity, Adoption, Shared Parental and Paternity Pay Annual Professional Membership Subscription NewFlex is an equal opportunities employer.This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.REF-