MSite

MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world s most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services. From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will support customers as their first point of contact, providing guidance on using the MSite system and offering first-line assistance with any issues or faults, including managing tickets requiring escalation through to technical teams. You will be responsible for collaborating closely with our customers to coordinate and oversee the provision of technical assistance, incident resolution, and problem-solving. Your expertise in managing cases within their service level agreements (SLAs), monitoring customer performance, and optimising service desk operations between different tiers of support will be crucial in maintaining high levels of client satisfaction. What you will do as our Customer Service Representative: Providing telephone and ticketing 1st level customer support and triage of support tickets to the relevant support teams/functions across our business. Assess the impact and urgency of tickets and gather the appropriate information for the type of Incident / Request. Responsible for the resolution of customer issues where possible, ensuring that customers are updated within agreed SLA s and that issues are resolved quickly and efficiently. Support the Team Manager towards continued improvement of team process and customer experience. Escalate incidents/requests that cannot be resolved within agreed timescales, whilst maintaining responsibility for ticket management and customer communication throughout. Proactive and accurate communication to customers on incident and request ticket progress. Act as a central point of contact between the customer and MSite, providing an interface for other functions such as Change Management and Incident Management. Maintain clear and open communication channels with customers and internal teams providing regular updates on service desk performance and any pertinent changes. Our ideal Customer Service Representative will have: A passion for delivering exceptional customer service Excellent communication skills (written and verbal) A positive growth mindset Highly motivated and energetic team player Understanding of IT Service Management methodology Ability to work in a highly pressurised environment Experience Previous experience in a customer service role and customer service tools. Previous experience of supporting IT / software systems Working knowledge of Microsoft Office suite, Excel and Outlook in particular MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any support during the interview process, please let us know. If you feel you have the necessary skills and experience to be successful in this Customer Service Representative ? role, click apply today. We d love to hear from you!

MSite has an exciting opportunity for a Business Development Manager to join our team working in Liverpool. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world s most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services. From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Business Development Manager role: This role is responsible for driving new business acquisition within the construction technology sector. It is suited to someone passionate about how digital innovation can transform construction operations. You will play a pivotal role in engaging prospects, building partnerships, and influencing stakeholders across all levels of an organisation. What you will do as our Business Development Manager: Lead Generation Proactively build and manage a pipeline of inbound leads and self-generated opportunities. Client Engagement Develop strong relationships with a wide range of stakeholders and decision-makers. Solution Selling Deliver tailored presentations and product demonstrations that clearly articulate product value in addressing client challenges. Negotiation & Closing Lead contract negotiations to secure deals aligned with company objectives and client requirements. Reporting & Forecasting Maintain CRM discipline, providing accurate and timely pipeline updates and forecasts. Target Achievement Apply focus and drive to consistently meet or exceed agreed targets. Cross-Functional Collaboration Work closely with internal teams to ensure smooth onboarding and seamless handover to account management. Market Awareness Keep up to date with industry trends, competitor intelligence, and customer challenges to ensure relevant value-led conversations Our ideal Business Development Manager will have: Exceptional communication and presentation skills with a consultative, client-focused approach. Self-motivated and capable of working independently. Adaptable and comfortable in a fast-paced, high-growth environment. Strong attention to detail with the ability to manage multiple opportunities simultaneously through effective time management and prioritisation. Experience Proven experience in a hands-on business development or sales role, ideally in construction technology or SaaS within a related industry. Demonstrated ability to manage complex sales cycles from lead generation through to negotiation and close. Strong commercial acumen with a track record of exceeding sales targets. Excellent communication, presentation, and interpersonal skills with the ability to build trust and credibility at senior levels. • Solid understanding of the construction industry, including workflows, challenges, and opportunities for digital transformation. Experience preparing formal tender responses, RFPs, and RFIs. MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any support during the interview process, please let us know. If you feel you have the necessary skills and experience to be successful in this Business Development Manager ? role, click apply today. We d love to hear from you!