A medical instrument manufacturer in Maidenhead is looking for a Customer Experience Manager to drive exceptional customer satisfaction and loyalty. Responsibilities include managing customer complaints and leveraging data analytics to improve customer experience. The ideal candidate holds a degree in Business, Marketing, or Data Analytics, possesses strong analytical skills, and is familiar with CRM systems like SalesForce. This role offers a competitive salary and comprehensive benefits package including healthcare and a pension scheme.
Apr 21, 2026
Full time
A medical instrument manufacturer in Maidenhead is looking for a Customer Experience Manager to drive exceptional customer satisfaction and loyalty. Responsibilities include managing customer complaints and leveraging data analytics to improve customer experience. The ideal candidate holds a degree in Business, Marketing, or Data Analytics, possesses strong analytical skills, and is familiar with CRM systems like SalesForce. This role offers a competitive salary and comprehensive benefits package including healthcare and a pension scheme.
Customer Experience Manager Benefits Basic Salary £45,000 34 Days Holiday (Inclusive of Public Holidays) Pension Healthcare Life Insurance Responsibilities Ensuring that every customer interaction reflects the commitment to service excellence Driving exceptional customer satisfaction and loyalty Managing customer complaints Monitoring key customer metrics, leveraging data analytics and implementing improvements Qualifications Degree in Business, Marketing, Data Analytics or similar Experience in customer experience management, service operations or similar Strong analytical skills with proficiency in data visualisation tools Familiarity with customer feedback platforms and CRM systems - SalesForce About the Company Medical instrument and device manufacturer Established over 60 years Extensive product range and global presence in over 35 countries Global business with an inclusive and caring culture
Apr 21, 2026
Full time
Customer Experience Manager Benefits Basic Salary £45,000 34 Days Holiday (Inclusive of Public Holidays) Pension Healthcare Life Insurance Responsibilities Ensuring that every customer interaction reflects the commitment to service excellence Driving exceptional customer satisfaction and loyalty Managing customer complaints Monitoring key customer metrics, leveraging data analytics and implementing improvements Qualifications Degree in Business, Marketing, Data Analytics or similar Experience in customer experience management, service operations or similar Strong analytical skills with proficiency in data visualisation tools Familiarity with customer feedback platforms and CRM systems - SalesForce About the Company Medical instrument and device manufacturer Established over 60 years Extensive product range and global presence in over 35 countries Global business with an inclusive and caring culture