TRIA

Salesforce Senior Project Manager Location: London and Portsmouth Permanent: 80-90k + car allowance + bonus We are seeking an experienced Salesforce Senior Project Manager / Delivery Manager to lead and oversee a major, company-wide Salesforce FSL implementation programme for a multi-site workforce of approximately 2,500 employees. The successful candidate will have delivered at least two full lifecycle Salesforce Field Service Lightning implementations and have a proven track record of working with large, outsourced service providers and systems integrators. Key Responsibilities: Lead end-to-end Salesforce/Field Service Lightning implementation projects from initiation to go-live and adoption. Manage project scope, timelines, budgets, risks, and resources effectively. Work closely with stakeholders, technical teams, and business users to ensure seamless deployment and integration with existing systems. Ensure delivery adheres to Salesforce best practices, governance, and compliance standards. Provide leadership and direction across all relevant Salesforce Service Cloud and FSL capabilities, including mobile workforce optimisation, scheduling, and asset management. Required Qualifications: Proven experience delivering large-scale Salesforce/Field Service Lightning projects. Strong understanding of Service Cloud or Sales Cloud Demonstrated ability to work effectively with third-party vendors, SIs, and internal teams. Exceptional stakeholder management, problem-solving, and leadership skills. Start date: ASAP If you are an experienced Salesforce delivery leader ready to drive a high-impact transformation, please email your latest CV today.

Global Head of Infrastructure Location: Birmingham, 2-3 days a week onsite Salary: up to 113,000 + Cash car + 30% bonus + benefits Organisation: Global FTSE 250 Our client is a Global FTSE 250 organisation undergoing a major digital transformation under a new CIO. With a refreshed Target Operating Model and significant investment in technology, the business is reshaping its Digital & Technology function to be leaner, more strategic, and higher performing. The new structure will be complemented by a strong global outsourcing model covering support, operations, and service delivery. The Opportunity The Global Head of Infrastructure will lead the global infrastructure function through a period of major change, embedding maturity, driving governance, and establishing a high-performing outsourced delivery model. Key Responsibilities Lead the Infrastructure Function: Own the global infrastructure roadmap spanning networking, hybrid cloud, environments, and data centres. Outsourcing Leadership: Oversee the transition of infrastructure operations to offshore partner going live in January. Build a governance-led, process-driven model delivering consistent and reliable services. Service Management & Performance: Drive SLA performance, reporting, and continuous improvement across all regions. Embed a strong service culture and operational discipline. Architecture & Transformation: Review and modernise the infrastructure architecture (last updated 2019). Lead data centre consolidation and Azure-based hybrid cloud strategy over the next two years. Stakeholder & Vendor Management: Partner closely with global business and IT stakeholders. Manage vendor relationships, third-party contracts, and OPEX budget. Cyber & Resilience: Address cyber maturity gaps and enhance resilience in partnership with Security and Operations teams. About You You're a seasoned infrastructure leader who can balance technical credibility with strategic vision. You excel at leading global teams, managing outsourced partners, and driving operational excellence. You'll bring: Experience leading global infrastructure functions in complex organisations. Strong vendor and stakeholder management skills. Background in outsourcing or MSP delivery (India experience a plus). Knowledge of hybrid cloud (Azure) and data centre transformation. A collaborative, service-focused leadership style.

Service Delivery Manager - Business Intelligence Birmingham - Hybrid (2-3 days a week) 70,000- 75,000 + Bonus Our client, a global leader in consumer services, is looking for a Service Delivery Manager to oversee the delivery and performance of all Business Intelligence and Integration applications. You'll take ownership of service delivery, ensuring stability, performance, and continuous improvement of BI and Integration platforms. You'll work closely with offshore teams and internal stakeholders, helping to mature service processes and establish best practices across a growing environment. We're looking for: Proven experience managing Service Delivery for BI and Integration platforms Experience creating and implementing service processes in developing or immature environments Strong stakeholder management and communication skills Previous experience leading offshore teams If you meet some of the above requirements, please apply for more information.

IT Support Engineer (Resolver Group) Active Directory / O365 / MDM / Networking Rate: 200/day (Inside IR35) Location: London - Onsite, 5 days per week We're working with a well-regarded government body seeking an experienced IT Support Engineer to join at the Resolver Group level. You'll be supporting a broad range of IT infrastructure, including user management, account administration, mobile device support, networking, cloud services, end-user computing (EUC), and some legacy systems. What We're Looking For: Proven experience in technical support roles. Understanding of virtual desktop environments and cloud services. Experience with Mobile Device Management (MDM). Strong troubleshooting and problem-solving skills. Experience managing support queues. Excellent communication and teamwork skills. Technical Skills: Office 365 - Teams, SharePoint, Distribution Lists, etc. Active Directory . MDM and MFA (Multi-Factor Authentication). EUC - Desktops, Printers, etc. Networking - Wi-Fi, connectivity, etc. If this aligns with your experience, please apply with an up-to-date copy of your CV and we'll be in touch to provide more information.

Are you an Environments Manager with a strong background in ensuring the successful provision of Test Environments in large scale, complex environments? If so, apply now for this new contract based in Central London. Running until the end of the financial year initially, this is a 3 year programme and so will be a long term engagement for the successful Test Environments Manager. The base location is central London and will require you to be onsite for 3 days per week. Our client is an instantly recognisable household brand that is undergoing a large scale modernisation programme. This touches all corners of their business and a huge range of key systems projects across central functions, including SAP projects. We are currently seeking an experienced and highly organised Test Environments Manager to oversee and coordinate all aspects of testing environments within our Central Functions Portfolio . As a Test Environments Manager , you will be responsible for the end-to-end management of all test environments, ensuring they are fully aligned with the needs of the programme and supporting projects. You'll work closely with both internal teams and external suppliers to ensure environment availability, configuration, connectivity, and test data readiness. Key Responsibilities Lead and manage the planning, coordination, and delivery of all required testing environments. Act as the primary point of contact for all environment-related activities, issues, and escalations. Ensure timely triage, management, and resolution of environment defects , keeping all stakeholders informed. Collaborate with internal teams and external suppliers to ensure delivery governance and technical requirements are met. Identify and assess environment needs , manage bookings, configurations, test data requirements, and track availability across projects. Maintain and communicate a detailed environments plan aligned to the test lifecycle and timelines. Proactively coordinate competing demands to ensure the programme's requirements are consistently prioritised and fulfilled. Produce and own environment reporting, documentation, and standard operating procedures. Be an active and proactive member of the project team , escalating issues where needed and seeking support from the Portfolio Test Manager when appropriate. This is an exceptional opportunity to work with a globally recognised brand at an unprecedented period of transformation and modernisation. If you have the skills and experience to be successful in the role, please apply and I will contact you to discuss it in more depth. The rate is 467 inside IR35 and the expected start date is early-mid-November. Test Environments Manager

POS Specialist (oracle simphony) West London c. 35k TRIA are working exclusively with a client who have recently implemented oracle Simphony. We're hiring a POS Systems Administrator to manage and optimise the Oracle Simphony environment across a high-profile hospitality and event venue, which includes Stadium, restaurants, bars, events & hotels. This is a hands-on, system-focused role - perfect for someone who thrives behind the scenes, ensuring menus, pricing, and campaigns are accurate and live across all touchpoints. What You'll Be Doing Administering and configuring the Oracle Simphony POS system via EMC Managing menu updates, price changes, and seasonal campaigns Supporting matchday and non-matchday operations across multiple venues Collaborating with F&B, Commercial, and Events teams to align system content Troubleshooting and resolving backend issues, working with internal IT and third-party vendors Maintaining system documentation and supporting tech rollouts What We're Looking For Experience with POS systems, ideally Oracle Simphony or similar hospitality POS systems Strong understanding of system administration, user access, and data accuracy Comfortable working in fast-paced, multi-site environments Willingness to support event-based operations This is a fantastic opportunity to be part of a dynamic tech team supporting iconic venues, events and delivering seamless customer experience. This role will require you to be on site in West London.

Application Support Consultant (ERP Systems - Merchant Sector Experience Preferred) 32,000 - 35,000 + benefits (25 days holiday + bank holidays, pension) Office-based, Southampton (5 days per week) We're looking for a customer-focused individual with experience in the builders or plumbing merchants sector to join our growing team in Southampton as an Application Support Consultant . This role is ideal for someone who understands the sales and purchasing cycle from working in a merchant environment and is ready to take the next step into a technology-focused role. No prior IT support experience is required - full training will be provided. What you'll be doing: Supporting customers using our ERP software (training provided) Helping troubleshoot issues via phone, email, and remote access Assisting with system configuration and updates Working with implementation teams during go-lives and upgrades Maintaining clear documentation and case records Providing friendly, knowledgeable support to users What we're looking for: Experience working in a builders, plumbing, or similar merchant environment Understanding of sales and purchasing processes Exposure to ERP or stock management systems (e.g., Sage, SAP, etc.) Strong communication and customer service skills Willingness to learn and grow in a technical support role

IT Delivery Manager - Remote working. Up to 50k base with a nice range of benefits and strong career progression opportunities We are looking for an ambitious and committed IT Delivery Manager for a thriving business undergoing some exciting transformation. The IT Delivery Manager's role is to manage the planning, coordination, execution, and successful delivery of projects while simultaneously playing a key analytical role in defining and shaping business solutions. This is a dual role, requiring a unique combination of analytical thinking, analytical rigor, and technical understanding. You will act as a bridge between business units and technical teams, ensuring alignment between requirements and delivery, and you will be equally responsible for delivering value through both effective management and insightful analysis. There is a strong focus on the project delivery side so skills and experience in this area are essential. Key elements of the role are Project Delivery Own the full lifecycle delivery of projects from concept through to production deployment and benefits realization. Develop, maintain, and track detailed project delivery plans, including scope, schedule, resource allocation, risk, issue logs, dependencies, milestones, and budgets. Define and enforce governance models, including change control, escalation paths, RACI models, decision-making protocols, and status reporting cadence. Manage project interdependencies, third-party integrations, and cross-functional team alignment across technical and business stakeholders. Ensure delivery quality through stage gate reviews, code deployment checkpoints, and collaboration with architecture, security, and compliance teams. Monitor performance KPIs and delivery health metrics, proactively identifying risks, bottlenecks, and areas for improvement. Manage agile delivery, sprint planning, retrospectives, and backlogs Business Analysis Document and validate business needs, workflows, user stories, use cases, epics, and acceptance criteria using best-in-class techniques (BPMN, UML, etc.). Map current-state ("as-is") and future-state ("to-be") processes, identifying automation opportunities, efficiency gains, and value-driven transformation paths. Translate business requirements into system designs in collaboration with developers, architects, and QA, ensuring functional specs are accurate and complete. Stakeholder & Relationship Management Build and maintain strong relationships with colleagues, product managers, and external vendors. Facilitate clear communication between stakeholders, balancing competing priorities and aligning delivery outcomes with business value. Manage stakeholder expectations through structured reporting, executive dashboards, steering committee meetings, and delivery roadmaps. We are looking for a candidate who can absolutely deliver on the project management and stakeholder as the primary skillset, ideally with some good business analysis (discovery and design) experience. Key skills we are looking for Strong experience delivering enterprise solutions, with some of that in combined delivery roles. Any experience with Finance Systems integration and/or implementation projects would be highly desirable but not essential Experience in Agile/Scrum, SAFe, and traditional Waterfall methodologies. Expertise in eliciting, analysing, documenting, and managing business and technical requirements for IT systems. Familiarity with tools like Jira, Confluence, ServiceNow, Azure DevOps, MS Project, Visio, and business analysis frameworks. PMP, PRINCE2, or equivalent Project Management certification CBAP or PMI-PBA (Business Analysis) Certified Scrum Master (CSM) or SAFe Agilist Interviews are being booked for next week so please get in touch ASAP to register your interest

IT Support Analyst -1st Line Support Crica 25,000 - 30,000+ Southampton We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range of systems and applications. Key Responsibilities: Act as the first point of contact for IT queries via phone and remote support Log and track support tickets, ensuring timely resolution and clear communication Troubleshoot issues across Windows environments, networks, email, and telecoms Assist with user account management and basic system administration Escalate complex issues to senior team members or third-party providers What You'll Need: Solid understanding of IT systems and troubleshooting Experience supporting Windows OS and basic networking Strong communication and problem-solving skills A professional, organised, and adaptable approach If this role sounds of interest, please apply today!

IT Support Analyst - 2nd Line Support Crica 30,000 - 40,000 Southampton We're looking for an ambitious and enthusiastic IT professional to join a growing and dynamic IT team. You'll be providing 2nd support across a multi-site organisation. This hands-on role involves troubleshooting a wide range of systems including Windows environments, network infrastructure, telecoms, and in-house applications. You'll play a key role in a tight-knit the IT support team and work enterprise wide, gaining hands on experience across all areas of the business. This role is a multifaceted position and offers the successful candidate a great opportunity to develop their career within the IT space. The client are looking for someone confident, ambitious and ready to take on the challanges that come with a busy role. Key Requirements: 3+ years' experience in IT support Strong knowledge of Windows OS, networking, and common enterprise platforms Excellent problem-solving and communication skills Full UK driving licence (3+ years) If this role sounds of interest then please apply today!

Software Engineer - Embedded Systems Salary: 40,800- 50,000 depending on experience Benefits: Bonus scheme, private healthcare, enhanced leave, pension, flexible working, and more A leading product development consultancy is seeking a skilled Software Engineer to join its multidisciplinary team. Specialising in medical and consumer health innovation, the company operates globally with design and manufacturing partners across Europe, the USA, and Asia. About the Role: You'll work on cutting-edge embedded systems projects, contributing across the software stack. This is a full-time role based in central Bristol, with flexible hybrid working and occasional travel to client sites. Key Requirements: Professional experience in embedded software development (C/C++) Familiarity with STM32, CubeMX, and communication protocols (I2C, UART, SPI, BLE) Strong communication and documentation skills Ability to collaborate across teams and present confidently to clients Desirable: Experience in medical device development and secure coding standards Knowledge of higher-level languages (Python, JavaScript, etc.) Exposure to embedded OS (FreeRTOS, Zephyr) and GUI frameworks If this sounds of interest, then please apply today!

Business Systems Manager Hybrid - Leeds 60,000 - 70,000 + Bonus & Benefits Our client are a market leading, not-for-profit organisation based in Leeds who are going through a journey of development and modernisation. They are looking for Business Systems Manager to come in and lead their team working across their enterprise applications and business critical systems. You'll ideally be working as a Business Systems Manager or in Application Support ready to come in and implement processes and best practices into an immature environment and drive continuous improvement. You'll also ideally have some experience managing a team of engineers. We're looking for candidates who possess the following: Experience supporting a portfolio of enterprise applications Strong stakeholder communication and vendor management experience Experience managing system environments and release cycles If you meet some of the requirements above and you're interested please apply below.

Security Architect Newport (1 day a week onsite) Salary: up to 55000 plus 29% Pension plus ecellent holidays and benefits We're looking for a Security Architect to play a pivotal role in protecting the data, services, and infrastructure of a large organisation. This is an exciting opportunity to influence security strategy, embed secure-by-design principles, and work at the heart of complex, cutting-edge environments across cloud, hybrid, and on-premises platforms. This position would suite a Junior Security Architect or Senior Security engineer who has some architecture experience who is looking to make their next move into a more mid level / senior Security Architect role. You'll work closely with senior leaders and technical teams, acting as a trusted advisor and champion for security. Your expertise will ensure the companies systems remain compliant with industry standards such as ISO 27001, PCI DSS, GDPR, and NCSC frameworks, while enabling the business to achieve its goals safely and securely. What you'll be doing: Defining and evolving security architecture to align with government policies, industry regulations, and best practice. Driving Secure by Design principles, building awareness and embedding security into every stage of solution development. Managing security compliance roadmaps and ensuring they align with strategic goals and audit recommendations. Staying ahead of emerging threats, compliance changes, and technologies to keep the organisation secure and informed. Providing expert security advice throughout the design, build, and implementation of systems and infrastructure. Influencing and inspiring stakeholders at all levels to embrace strong security practices. Supporting assurance activities, including coordinating evidence for external frameworks such as GovAssure. Playing a key role in incident response to identify and address architectural issues. About you: We're looking for someone with a broad technical background, a collaborative mindset, and the ability to translate complex security concepts for both technical and non-technical audiences. Essential skills and experience: Strong knowledge of cloud and hybrid technologies. Solid understanding of Governance, Risk and Compliance frameworks, and core security principles (CIA triad). Expertise in areas such as networking, identity management, authentication, authorisation, and cryptography. Excellent communication and influencing skills, with the ability to engage stakeholders at all levels. Confident decision-maker who can assess risks and recommend practical security solutions. A proactive, team-oriented mindset with a sense of urgency when addressing incidents or challenges. Passion for continuous learning and staying ahead of emerging threats and trends. Why join us? This is a chance to make a real impact by shaping security for a forward-thinking organisation. You'll work with a passionate and supportive team, gain exposure to a wide range of technologies, and be part of a culture that values innovation, collaboration, and professional growth.

Workday Integration Engineer 12 month Fixed Term Contract 47k - 57k DOE Hybrid - 1 day every 2 weeks Hampshire or West London We're partnering with a leading organisation who are looking for an experienced Workday Integration Engineer to join their team on a 12-month fixed-term contract. Due to the scale of ongoing integration projects, there is strong potential for extension. Hands-on knowledge of Workday integration tools including Studio would be preferred. As they roll out Workday across their HR and Finance teams, you'll play a key role in building and maintaining the integrations that underpin this transformation. What You'll Be Doing Collaborate with the third-party vendor to align on business needs and support successful delivery Build, test, and deploy near real-time Workday-native integrations using tools such as Workday Studio, EIB, and APIs Work closely with stakeholders to understand requirements and select the most effective integration design and tooling Diagnose and resolve integration issues, using appropriate debugging and monitoring tools What We're Looking For Proven experience in a similar integration role with Workday Hands-on knowledge of Workday integration tools (Studio, EIB, API) Solid understanding of integration lifecycle, from development to deployment Strong communication skills and the ability to build relationships with technical and non-technical stakeholders Benefits 450 annual flex-pot for lifestyle benefits + discounted shopping and cycling schemes 25 days holiday + bank holidays (increasing to 30 days with service) Up to 12% employer pension contribution Life insurance (4x salary) Flexible working with a focus on work-life balance Options for private medical, dental, and critical illness cover Work Location Primarily remote, with just 1 day every 2 weeks on-site. Choose between: West London - well-connected via public transport Hampshire - free on-site parking, close to local station

Are you passionate about building secure, scalable, and innovative cloud solutions? Do you have a strong view of "what good looks like" from a mature Cloud set-up, whilst enjoying the challenge of working in a greenfield Cloud landscape? If so, apply now for this Azure Cloud Platform Engineer based in central London. This role is to join an enterprise-scale business, and an instantly recognisable household name. Their Cloud strategy is in its infancy and they're looking for their first Cloud Platform Engineer to join a new Engineering team. You'll need to be a self-starter, able to work on your own initiative, and thrive in an environment where you may not have all the answers immediately. The role will offer the Azure Cloud Platform Engineer the opportunity to really make tangible contributions to the Cloud strategy and technical toolkit selection. The role is inside IR35 and will run to the end of March 2026 initially. There will be extensions and it is expected to go on for 2-3 years at least. The Azure Cloud Platform Engineer will need to be onsite in central London 3 days per week. What you'll do: Design, implement, and support Azure cloud infrastructure and services. Automate deployments, monitoring, and management using Infrastructure-as-Code (ARM, Bicep, Terraform, or similar). Collaborate with DevOps, security, and development teams to ensure highly available, resilient, and secure solutions. Optimise performance, cost, and scalability across cloud environments. Troubleshoot complex issues and provide expert-level support for Azure-based workloads. What we're looking for: Proven experience working with Microsoft Azure (IaaS, PaaS, Networking, Security). Strong knowledge of CI/CD pipelines and DevOps practices (Azure DevOps, GitHub Actions, or similar). Expertise with Infrastructure-as-Code (Terraform, Bicep, or ARM). Solid understanding of cloud networking, identity, and security best practices. Scripting experience (PowerShell, Bash, or Python). Azure certifications (AZ-104, AZ-305, or equivalent) are a plus. The rate is flexible depending on experience but is expected to be in the range of (Apply online only) inside IR35. Azure Cloud Platform Engineer

AI Test Manager Azure / AI Test Frameworks / Compliance Salary: Circa 75,000 + 20% Bonus + 20% Pension Work Type: 12-month FTC - Highly likely to extend or go permanent Location: Central London - Hybrid This is an exciting opportunity to join a prestigious financial organisation as they embark on a major AI campaign. Having completed their digital and data transformation programme, the organisation now operates in an Azure cloud environment and is making significant progress in AI, with engineers developing LLMs and agents within Azure. However, there is currently no dedicated capacity to test these AI solutions. As the AI Test Manager, you will be responsible for implementing robust test frameworks to ensure compliance with relevant regulations and standards. With around 500 employees, you'll have exposure to all key areas and stakeholders, including QA, AI Engineering, Data Enablement, and Project Management. Essential Experience: Implementing test frameworks for AI solutions. Working in heavily regulated environments (e.g., Financial Services, Banking, Insurance, Utilities), ensuring compliance with sector and AI-related requirements. Strong Azure experience, ideally including Co-pilot and Fabric. Familiarity with Azure DevOps, CI/CD, Git, and Jira. Proficiency in C#. The ideal candidate will be pragmatic, proactive, and an excellent communicator, able to engage effectively with a wide range of stakeholders. If you're interested, please apply directly with an up-to-date copy of your CV and we'll be in touch.

Front End Developer React Next.js Insurance Fully remote 55,000 - 65,000. Are you a Front-End Developer (Next.js, React) looking for your next move and want to do so on a fully remote basis? Do you want to work on a greenfield project, with a close-knit Dev team helping build out a brand-new system. Using the latest technologies - that includes a high level of automation in an agile environment. If this ticks some of your boxes, please read on! You'll be joining an innovative insurance company who are going through a period of growth and need an additional head in their development team. The role will see you helping build out a new React framework (Next.JS) from scratch which will be a pivotal part of their growth. What you'll need to succeed: Experience with building React framework (next.js) from scratch. Backend experience with C# (be a bonus) Previous experience within the insurance sector would be beneficial. Experience working in a CI/CD Benefits of the opportunity: Fully remote opportunity Working on a high profile transformation programme Freedom to make technical decisions. Opportunity to work with a high performing team, in a flat structure. If you are interested, please send your latest CV or apply and we will be in touch! Front End Developer React Next.js insurance Fully remote 55,000 - 65,000.

Practice Manager - Practice Management Systems London - Occasional Travel 65,000 - 70,000 + Benefits Our client is a market-leading B2C healthcare organisation based in York who are looking for a Project Manager to oversee the implementation of their new Practice Management System across multiple practices. In this role, you'll work closely with internal teams, coordinate with third-party suppliers, and support practices throughout the rollout to ensure smooth delivery. We're looking for someone with proven experience in implementing Practice Management Systems, with the ability to demonstrate successful delivery in previous roles. Strong stakeholder management skills are essential, as you'll be working across internal teams, external partners, and practice-level stakeholders. Ideally, you'll have previous experience with the below. Hands-on experience with Practice Management Systems (essential) Previous experience in system implementation and delivery Strong stakeholder and 3rd party supplier management experience If you meet some of the above requirements, please apply to be considered.

Engineering Project Manager Circa 700/day (inside IR35) Hybrid - Daventry: 2x per week & London: 1x per week We are representing a well renowned brand in the midst of a large period of transformation. They are looking for a Project Manager to join their innovative team and help out on an exciting project. As the Project Manager, you will work alongside the Operations & Engineering team, and act as their supportive framework. You will be involved in a project that will aid massive innovation and transformation within the business, as well as work in a fast-paced environment We are looking for: Prior experience within engineering teams An automotive/logistics background Expertise in project governance It would be a bonus if you had: Experience working with AI-powered automation machines If this sounds of interest, please apply today!

Salesforce Product Manager Location: 2 days a week onsite in Southampton Type: 6 month Umbrella contract Are you an experienced Product Manager with a passion for CRM and Salesforce? We're supporting a major business transformation programme that's introducing a newly created Salesforce Product Manager role. This is a fantastic opportunity to play a pivotal role in shaping how a leading organisation engages with its customers and unlocks new value across the business. The Opportunity As part of a large-scale Salesforce implementation programme, the Salesforce Product Manager will lead the evolution of CRM capabilities, ensuring they align with strategic goals, support cross-functional collaboration, and deliver measurable impact. This role places customer experience at the heart of the organisation's strategy and leverages Salesforce technology in smarter, more connected ways. Key Responsibilities Own and drive the Salesforce product strategy, ensuring delivery of a world-class CRM capability. Shape and execute product roadmaps that balance technical feasibility with commercial outcomes. Translate complex business needs into prioritised backlogs, user stories, and measurable outcomes. Lead and influence cross-functional teams, ensuring collaboration across technical, commercial, and business stakeholders. Support the creation of robust test plans for CRM implementations, ensuring user journeys and acceptance criteria are met. What We're Looking For Proven track record in delivering at least one end-to-end tier one CRM implementation, ideally Salesforce (including Sales Cloud, Data Cloud, and Loyalty Cloud). Strong experience in shaping and delivering product roadmaps within a transformation environment. Ability to bridge business and technology needs, aligning stakeholders to clear priorities and outcomes. Solid understanding of integration, data, and architecture in a modern CRM environment. Why Apply? This is a high-profile, business-critical role within a transformation programme that will redefine customer engagement for a global organisation. If you're motivated by the challenge of delivering real impact through Salesforce and product leadership, we'd love to hear from you.