Integral Recruitment Ltd

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.

2nd Line IT Support Engineer London Bridge, SE1 Hybrid (1 week office / 1-week WFH) £38,000 £42,000 + training + bonus + perks Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They re all about great service, teamwork and continuous improvement and they re looking for a talented 2nd Line IT Support Engineer to join the journey. What You ll Do: You ll be the friendly face and trusted problem-solver for clients keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering 1st & 2nd line technical support with professionalism and pace Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.) Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Managing tickets and resolving issues within SLAs Maintaining accurate client and system documentation Recommending improvements and contributing to IT projects and rollouts What You ll Bring You re confident, curious and customer-focused, with: Strong hands-on experience with Windows 10/11 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Why Join? Hybrid flexibility split your time between home and their London Bridge office Supportive, close-knit technical team Real responsibility and client contact Ongoing training and certifications Annual bonus, staff treats, and regular team lunches If you re ready to take the next step and make a genuine impact in a collaborative, growing MSP apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.

2nd Line IT Support Technician (German & English) £28,000 £36,000 Selsey / Bognor or Fully Remote (PO20) Excellent benefits including a 9-day working fortnight Are you looking for a 2nd Line IT Support role where your bilingual skills really matter? Join a fast-moving, collaborative team supporting diverse environments across the UK and Germany. You ll be the go-to person for escalated issues, delivering outstanding technical support to both English- and German-speaking users. From Microsoft 365 troubleshooting to onboarding new users and devices, you ll help keep systems running smoothly and make sure clients feel supported every step of the way. What You ll Be Doing Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs. Provide clear, empathetic support in German and English across phone, remote, and email channels. Attend client calls/meetings in German; capture actions and next steps in both languages. Support onboarding projects (account provisioning, device prep, Microsoft 365 tenant configuration). Troubleshoot and resolve issues across Microsoft 365, Windows client/server, networking fundamentals, and common business apps. Collaborate with Cloud/Infrastructure teams to ensure secure, compliant service delivery. Occasionally attend client sites in the UK or Germany to deliver diagnostics, repairs, upgrades, and project tasks. What You ll Bring Native or C1/C2 German and fluent English (written and spoken). 2+ years IT support experience (MSP or multi-client environments ideal). Strong Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint). Windows 10/11, Windows Server (Active Directory, Group Policy), and core networking knowledge (DNS, DHCP, VPN). Full clean driving licence for potential future site visits. Clear documentation and excellent communication with technical and non-technical audiences. Why You ll Love It Here Varied work across UK and German operations. A supportive team culture focused on collaboration and continuous improvement. Opportunities to develop your skills (training and certifications encouraged) and career progression opportunities including a move into management. Excellent benefits including a 9-day working fortnight and a supportive, collaborative working environment with excellent work / life balance. If you re ready to take ownership of 2nd-line issues, use your German and English to make a real difference, and grow with a dynamic IT services business, we d love to hear from you. Apply now and take the next step in your IT support career.

2nd Line IT Support Engineer (German & English)£28,000 - £36,000Selsey / Bognor or Fully Remote (PO20)Excellent benefits including a 9-day working fortnight Are you looking for a 2nd Line IT Support role where your bilingual skills really matter? Join a fast-moving, collaborative team supporting diverse environments across the UK and Germany. You'll be the go-to person for escalated issues, delivering outstanding technical support to both English- and German-speaking users. From Microsoft 365 troubleshooting to onboarding new users and devices, you'll help keep systems running smoothly - and make sure clients feel supported every step of the way. What You'll Be Doing Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs. Provide clear, empathetic support in German and English across phone, remote, and email channels. Attend client calls/meetings in German; capture actions and next steps in both languages. Support onboarding projects (account provisioning, device prep, Microsoft 365 tenant configuration). Troubleshoot and resolve issues across Microsoft 365, Windows client/server, networking fundamentals, and common business apps. Collaborate with Cloud/Infrastructure teams to ensure secure, compliant service delivery. Occasionally attend client sites in the UK or Germany to deliver diagnostics, repairs, upgrades, and project tasks. What You'll Bring Native or C1/C2 German and fluent English (written and spoken). 2+ years' IT support experience (MSP or multi-client environments ideal). Strong Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint). Windows 10/11, Windows Server (Active Directory, Group Policy), and core networking knowledge (DNS, DHCP, VPN). Full clean driving licence for potential future site visits. Clear documentation and excellent communication with technical and non-technical audiences. Why You'll Love It Here Varied work across UK and German operations. A supportive team culture focused on collaboration and continuous improvement. Opportunities to develop your skills (training and certifications encouraged) and career progression opportunities including a move into management. Excellent benefits including a 9-day working fortnight and a supportive, collaborative working environment with excellent work / life balance. If you're ready to take ownership of 2nd-line issues, use your German and English to make a real difference, and grow with a dynamic IT services business, we'd love to hear from you. Apply now and take the next step in your IT support career.